John Shepherd Nottingham reviews

★★★★★ 5/5

Trustpilot

Impeccable service

Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service

Mal · 6 January 2026

★★★★★ 2/5

Trustpilot

Our experience with this branch has…

Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.

Irfana · 28 February 2025

★★★★★ 5/5

Trustpilot

ARTI from notts branch was really…

ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.

Sohail · 22 September 2025

★★★★★ 5/5

Trustpilot

ARTI from notts branch was really…

ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs

Daud · 22 September 2025

★★★★★ 1/5

Trustpilot

LETTING SERVICE

Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.

AJ · 21 March 2025

★★★★★ 5/5

Trustpilot

All staff absolutley first class

Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.

Gillian · 30 October 2023

★★★★★ 5/5

Trustpilot

Finally some decent staff!

I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.

Kismet · 19 December 2025

★★★★★ 1/5

Trustpilot

No urgency what so ever to Emergency

Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .

Adrian · 20 January 2022

★★★★★ 5/5

Trustpilot

Tom Cooper 10/10

What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!

Emily · 18 November 2020

★★★★★ 4/5

Trustpilot

Lauren Foster - Senior Property Manager

I recently decided to move back to London to be closer to family, which meant requesting to end my tenancy four weeks early due to personal circumstances. Lauren managed the whole process brilliantly, she negotiated with the landlord, kept me fully informed throughout, and had everything resolved within a week of my initial enquiry.

Nicki · 14 July 2025

★★★★★ 5/5

Google

John shepherd have been a great help into moving us into our new home. Thank you

Brooke · 15 September 2025

★★★★★ 1/5

Trustpilot

Poor Company, lack of care, no customer service.

Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.

Brad · 22 July 2024

★★★★★ 5/5

Trustpilot

Great service selling my house

Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.

Ann-Marie · 16 November 2020

★★★★★ 5/5

Trustpilot

House Viewing

A lovely house viewing experience with Kelvin Zakeyo who was more than helpful when it came to answering our questions and very accommodating and kind while showing us through the student accommodation.

Tejiri · 6 February 2026

★★★★★ 5/5

Trustpilot

Professional experience

Natasha was very kind enough to show me around and explain what still needed to be carried out on the property. She presented herself well and is well knowledgeable on properties and has attention to detail. I give er a 5 star 🌟 🌟 🌟 🌟 🌟 rating. Very professional indeed.

Jacqueline · 27 April 2023

★★★★★ 1/5

Trustpilot

We were happier with Chase Independent

Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.

Cara · 17 May 2023

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo

Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful

Gloria · 19 September 2025

★★★★★ 4/5

Trustpilot

its over seven years this company is…

its over seven years this company is managing my two properties and am totally satisfied with their services.

Pradip · 7 August 2025

★★★★★ 5/5

Trustpilot

Good agents - quick and responsive

Overall, I have had no issues with these agents. They are quick and responsive to all enquiries. When viewing properties, they explained everything clearly, and maintenance issues are handled with ease.

Adam · 31 January 2026

★★★★★ 1/5

Trustpilot

STAY AWAY!!!!!!

LILLY JOHNSONI have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience.I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted.After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once.To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138.I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help.In response to the reply below...I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.Response from the owner14 hours agoHi. Thank you for your review.Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit after signing a tenancy guide explaining all information, the tenancy guide would also state that the holding deposit is payable at the start of the process and the remaining balance is due at move in. Your tenancy start date passed with no contact from you so we chased multiple times to chase this with you to which you informed that due to personal reasons you cannot proceed. The landlord was notified and asked us to place the property back on the market at a lower rate and to make a reduction online of £25 given the void period and you not moving in as they assumed, we act on the landlords instructions and reduced the price. Us contacting you chasing the signature on the contract in turn resulted in you informing us that you are not able to proceed. The above said, your referencing account and contract was closed down given confirmation from you that you couldn’t move in. As per your signed application form the holding deposit isn’t refundable if you decide to pull out of the application. You have also been directed to the website to follow the complaints procedure if you wish to speak with someone about this.Should you wish to discuss this further please do let us know.In response to the above and to reiterate, your tenancy was cancelled after you informed verbally you couldn’t proceed.. In the industry we are in you’ll appreciate meetings, viewings, appointments all take place, but every time you have called you have been spoken to and had the necessary assistance where needed. As stated above, if there is anything we can assist with further please do let us know.Thank you, John Shepherd

Shamshad · 21 July 2021

★★★★★ 5/5

Trustpilot

Great service

Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.

Sarah · 28 September 2023

★★★★★ 5/5

Trustpilot

First time renters

Me and my partner are first time renters and Wendy from west bridgford John Shepard estates was absolutely brilliant in guiding us through everything to make sure everything went smoothly. Only took 3 weeks for us to have references checked and accepted and deposit and rent paid. Very happy with this and 10/10 service from Wendy 😊 Thank you so much for all your help

Chelsea · 27 January 2025

★★★★★ 5/5

Trustpilot

Amazing agency

Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.

Aisha · 16 April 2026

★★★★★ 5/5

Trustpilot

It's been a great experience working…

It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!

Tim · 24 November 2023