John Shepherd Nottingham reviews

★★★★★ 1/5

Trustpilot

This is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…

This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!

Shihui · 16 February 2023

★★★★★ 5/5

Trustpilot

Tanisha was really good with me and my…

Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.

Ellie-Mae · 1 May 2025

★★★★★ 5/5

Trustpilot

Purchasing a property.

Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).

Leia · 20 May 2024

★★★★★ 1/5

Trustpilot

Abusive staff, all round bad company.

Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.

Daniel · 24 January 2023

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE !! Unreliable Management and Substandard Contractors

I would strongly advise landlords to avoid this agency. In my experience they provide very little support and seem more interested in collecting fees than actually managing properties. Maintenance issues were handled poorly, and using unreliable contractors whose work was substandard. If you are a landlord looking for a proactive, professional service, I would recommend looking elsewhere.

MW · 19 September 2025

★★★★★ 5/5

Trustpilot

FindHighly efficient and professional! Olga from John Shepherd made the rental experience wonderful！ing a rental property can be…

Finding a rental property can be stressful, but working with Olga from John Shepherd made the experience wonderful. I can't express how thankful I am to have found her.

Jia · 7 August 2025

★★★★★ 1/5

Google

Beware Landlords! Non trustworthy, poor communication and professionalism! Could not possess my property due to series of serious errors made by this management company. I am reporting them to Property Ombudsman for incompetence!

Switch · 20 June 2025

★★★★★ 5/5

Google

I dealt with Helen Butler Adams. She was so professional and made the process so easy. Very helpful and efficient, nothing is to much trouble.

Michael · 15 March 2025

★★★★★ 5/5

Google

I'd like to thank Rahim for his outstanding service throughout the process. I will definitely be dealing with Rahim again and recommending him to others.

Adil · 15 March 2025

★★★★★ 5/5

Trustpilot

There isn’t a better estate agency team…

There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!

Chloe · 13 November 2020

★★★★★ 5/5

Google

I had the pleasure of working with Krystal at John Shepherd, and her exceptional customer service made the entire experience seamless and enjoyable. From our very first interaction, Krystal demonstrated professionalism, knowledge, and a genuine commitment to helping me achieve my goals. She consistently went above and beyond, whether it was answering my questions promptly, providing thorough updates, or offering clear and honest advice. Her attention to detail and ability to navigate complex situations with ease were truly impressive. Krystal took the time to understand my specific needs and made me feel like a valued client at every stage. Even when unexpected challenges arose, Krystal handled them with patience and efficiency, ensuring everything was resolved quickly and to my satisfaction. I will recommend to go to john shepherd

Kyle · 7 December 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Jack Richardson

From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.

Oliver · 12 November 2020

★★★★★ 5/5

Trustpilot

Working in behalf

I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with

Luke · 24 February 2026

★★★★★ 5/5

Trustpilot

We were extremely impressed with the…

We were extremely impressed with the level of service provided by Arti from the Nottingham branch. They was highly professional, attentive, and ensured that all our queries were dealt with efficiently. In addition, the maintenance team demonstrated excellent responsiveness, attending to our needs quickly and carrying out the required work with a high standard of professionalism.

Mohammed · 22 September 2025

★★★★★ 1/5

Trustpilot

Dreadful company

Dreadful company. Took my deposit and as I didn't pass the affordability check the landlord decided not to rent me the property. It's been around 4 weeks now and I've emailed them and nobody has got back to me after initially asking for my bank details so they can refund me.

Imran · 8 November 2025

★★★★★ 5/5

Trustpilot

We recently rented an apartment through…

We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.

Olatunde · 16 January 2024

★★★★★ 5/5

Trustpilot

Friendly

Friendly, polite and replies fast.

Harleen · 9 March 2026

★★★★★ 1/5

allAgents

Absolutely shocking agents.

Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard

Jeremy · 20 November 2019

★★★★★ 1/5

allAgents

"Absolutely shocking agents...."

Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard

Jeremy · 20 November 2019

★★★★★ 5/5

Trustpilot

Very happy tenant

Absolutley spot on looking after me .

Mark · 16 February 2026

★★★★★ 1/5

Trustpilot

Extremely Negligent, do not care about tenants rights

Upon viewing the property my husband was told the carpets would be professionally cleaned however when moving in, carpets amongst other parts of the house were stained.When we moved in the ensuite shower wouldn't get hot, the water pressure was rubbish, and at times taps and shower wouldn't work or the cold water would stop working and the piping hot water would burn me /my children. I informed them of this at the end of July, its November, still not fixed. I'd just had a new baby as well. They told me 2 months into my tenancy that the previous tenants told them the heating wasn't working. Still not fixed. The boiler comes on for 10 mins a day. The property was in no state to be let out. Only cared about getting rent payments, not our safety or well being. Times when I'm trying to get my kids ready for school and I'm having too fill up buckets daily just to wash the family because the taps wouldn't work, couldn't flush the toilet cause the water wasn't working. 2 people came out to say the ensuite needs a new shower and the water system need updating, yet nothing was done. Do not rent with them. They let landlords get away with rubbish and do not care about tenants rights.Rang their offices, no responses, emailed, no responses, my mother drove to their office and spoke to them, nothing was done. Absolute rubbish!

Anonymous · 18 November 2024

★★★★★ 5/5

Google

Wendy was very helpful throughout the process of us deciding our new home. She made it all very simple and easy for us, and answered all our questions and concerns.

Elle · 7 December 2024

★★★★★ 5/5

Trustpilot

Carried out the repair fairly quickly…

Carried out the repair fairly quickly and was informed when and who was coming to do the repair

Paul · 30 October 2025

★★★★★ 5/5

Trustpilot

A very smooth and fast process to the…

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

A · 9 August 2024