Trusted Agent profile · Nottingham
Verified
★★★★★
1,488 reviews across 3 platforms
2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
Part of John Shepherd, see every office.
John Shepherd's office in Nottingham, at 2 Gordon Road, is rated 4.4 out of 5 across 1,488 reviews on three platforms, including 121 Google reviews rated 3.8.
121
Reviews on Google
This office
1,345
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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At John Shepherd, we are the leading experts in helping landlords let property in Nottingham. With our three decades of experience in the property industry, we understand the unique requirements of landlords and customise our advice to meet the distinctiveness of each property. If you are in search of reliable letting agents in Nottingham look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
TrustpilotJohn Shepherd - Kelvin Zakeyo Review
Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.
1/5
TrustpilotLettings? Look elsewhere
I use John Shepherd to let a flat in Nottingham. Some times they are ok, but just seem to make simple mistakes like moving tenants in without getting all meter readings. they also try to double charge for move in/out.They often ignore emails.Communication is just non-existant. Had a tenancy fall through and they did not even tell me. also had them move tenants in without confirming with me. I also don't think their vetting process is acceptable - I had a tenant not pay rent for 6 months. what can they do about it? nothing.TLDR; I would strongly recommend looking for a different letting agent. I will certainly be moving my business at the end of this tenancy.EDIT: Changing to 1 star as they simply don't respond to emails.
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
5/5
TrustpilotSuperb property sales team
After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
allAgentsI don't leave reviews
I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
1/5
allAgents"I don't leave reviews..."
I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
5/5
TrustpilotNatasha Watkins was my agent in the…
Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.
1/5
TrustpilotTassi Lettings
Tassi Lettings are now under John Shepherd so just to add to here also:I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.When I moved in:- Tabacco scattered across the floor- Bin full of maggots - Dirt on the skirting boards- Mould in the bathroom- Electric parking that did not work- No heating (and it has been 2 months)- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)- Electricity randomly switching off- Light detached and hanging from the ceiling - Scratched furniture- Broken toilet seat- More I cant even think offYou can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.
1/5
TrustpilotVery disappointing experience
I had a very disappointing experience renting a property in Nottingham through John Shepherd, and I feel it's important to share my experience. From the beginning, I encountered multiple issues that reflect poorly on their professionalism.Firstly, communication was poor from the outset. When we moved in, we were given only one key for the apartment, and shockingly, the person handling our tenancy had the audacity to ask me to make additional copies myself. Isn’t it their responsibility to ensure everything is properly handled? I reluctantly agreed and had a copy made, even sending them the original invoice from Timpson, only to be told the price I paid was too high, what a joke!They also claim to have a system in place for reporting property issues. We reported a leak from the kitchen sink, and unsurprisingly, we received no response and no repair. If you're considering letting your property with them, beware, they clearly neglect tenant concerns.Lastly, we had an agreement for the end of our contract, which we communicated well in advance. After some back and forth, we received the final bill for the days we owed, which we paid without any issues. However, when they returned our deposit, we were shocked to find £85.15 deducted for what they claimed was "outstanding rent" for two extra days. This was done quietly, without any authorization or explanation. Essentially, they took that money from us based on their mistake and total miscommunication across the business.All in all, while they may try to present themselves as a serious estate agent, the reality is one of incompetence and poor service, for both tenants and landlords. Beware if you choose to deal with them.
1/5
GoogleBefore I signed the contract, the communication was great, almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. I've been chasing them for weeks over a WiFi issue, a simple task of knowing whether external drilling has already been done on my flat prior to moving in so I can set up fibre broadband or if it would be possible to arrange this as I need it for work, and have asked to contact the landlord directly. Every request has been completely ignored or a half hearted reply. I was promised a property manager would take over after moving in, but over a month later, not a word from them. It feels like the person doesn’t even exist. Simple things were overlooked, like not telling me where the gas and electric meters were. Something that basic should’ve been made clear, but I had to figure it out myself. To add to this, we were promised professionally cleaned carpets before moving in. Surprise, surprise, this didn’t happen. It delayed our entire move by 24 hours and caused major inconvenience, as we had people rearrange their schedules to help us move furniture. Their communication is so poor. I've sent various emails to multiple people in their so-called “team” with zero responses for over two weeks. Good luck getting anyone on the phone, no one ever seems to answer. As you can tell from other reviews, I’m not alone in my issues with them- I just wish I’d have looked at them properly myself before viewing their listings.
1/5
TrustpilotLettings John Shepherd Colmore Row
Lettings John Shepherd Colmore Row. This company should close its lettings department untill they learn how to treat people's lives and money with respect. They have literally stolen money and belongings from my daughter and partner during the time she was having twins prematurely over a mold infested house that should have been checked before letting. This is still ongoing with solicitors now being involved. KEEP WELL AWAY FROM THIS COMPANY. Mr S Hough
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotFound the staff to be generally very unhelpful
Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.
Dear Miss Rashid,Thank you for bringing this to our attention. Please note we had a time slot we needed to adhere to. I understand you cancelled the appointment 10 minutes prior to your appointment time however we still have allocated an appointment to you next week if you are still interested or alternatively if you would like to view any other property with John Shepherd, please feel free to contact us. Many thanks,
5/5
TrustpilotProfessional
I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
1/5
TrustpilotWe are extremely disappointed with the service we have received from John Shepherd Nottingham in relation to a university home we secured through your agency. When we first signed the tenancy agreeme
We are extremely disappointed with the service we have received from John Shepherd Nottingham in relation to a university home we secured through your agency.
Dear Emily, many thanks for your honest review and apologies for your dissatisfaction with the service received. To enable us to look into this for you, please can we request that you email lily.johnson@johnshepherd.com with the property address so we can look into this further. We pride ourselves on service and thank you for the honest feedback which we endeavour to use to ensure we can always better the service given.
5/5
TrustpilotFrom ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions.
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
TrustpilotExcellent property management service
5/5
TrustpilotMy move into my new accommodation was…
My move into my new accommodation was very simple and hassle free. I got all the assistance I needed through Faith Hughes who made things run extremely smoothly. My experience from the start of the tenancy to now has been great.
1/5
TrustpilotI wouldn’t advise anyone to use this…
I wouldn’t advise anyone to use this company for letting their property, and this is why!
Thank you for your review. We are sorry to read of the experience shared. At John Shepherd, we strive to provide a positive and helpful experience for every customer, and it’s clear we fell short in this instance. Please know that your feedback is taken seriously. We are actively reviewing the situation internally to understand what went wrong and ensure this doesn’t happen again. If there is anything we can do to make this right, or if you still need assistance with your original issue, please let us know and we’ll prioritise resolving it immediately. Please feel free to contact us if you wish to discuss further or there are any queries outstanding. Many thanks, John Shepherd
5/5
Trustpilot5 cheers to Lily Johnson
Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.
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