5/5
GoogleThe service was second to none! Wendy was incredibly helpful and was quick with replies and service would recommend 10/10
Trusted Agent profile · Nottingham
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John Shepherd Nottingham reviews
★★★★★
1,486 reviews across 3 platforms
2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
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John Shepherd's office in Nottingham, at 2 Gordon Road, is rated 4.4 out of 5 across 1,486 reviews on three platforms, including 121 Google reviews rated 3.8.
121
Reviews on Google
This office
1,343
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Nottingham
At John Shepherd, we are the leading experts in helping landlords let property in Nottingham. With our three decades of experience in the property industry, we understand the unique requirements of landlords and customise our advice to meet the distinctiveness of each property. If you are in search of reliable letting agents in Nottingham look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotFrom Bad to Worse
I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. £225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.
Agent replied · 7 May 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotI have just rented a beautiful property…
I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents
5/5
TrustpilotI had a great experience with the John…
I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent
1/5
TrustpilotBeen with JS shepherd for a number of…
Been with JS for a number of years with little to no issues and excellent communication regarding any ongoing maintenance issues, but recent experiences have left me absolutely dumbstruck. Between 10 days to fix a hot water issue, to a current total 37 days and counting trying to obtain a new fob to access my building with continued empty promises of them chasing this up with property management, i have no words. Would have expected no hot water and a tenant unable to access their property may be considered somewhat emergencies but apparently not. Not sure if they're incompetent or just don't care.
5/5
TrustpilotMegan was fantastic and made our job in…
Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotEllen Lutwyche is someone I have never…
Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.
1/5
TrustpilotWe have been fatally scammed and ruined
We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.
Agent replied · 7 May 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
Trustpilotcommercial sale
This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.
4/5
TrustpilotHelpful when collecting keys
Arabel (Nottingham) was very helpful when I arrived to collect my keys
Agent replied · 5 September 2025
Thank you for your review of our services! Arabel has been made aware! 😀
5/5
TrustpilotJack Richardson was brilliant
Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe first thing which stood out with…
The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
GoogleIncredibly difficult to deal with, nothing done before we moved in. Shower broken, hob broken and nowhere to plug in the fridge. Please avoid
Agent replied · 4 June 2025
Hi Eil Ní Riada, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
5/5
GooglePaula was very attentive and kind to us. Highly recommend
1/5
TrustpilotDo not use this agency.
I had a very poor experience with John Shepherd Student Lettings and would strongly advise others to avoid this agency if they want to save themselves a lot of hassle.
1/5
TrustpilotI Phoned 3 times to enquire about a…
My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in
5/5
TrustpilotExcellent Service
Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.
5/5
TrustpilotAmazing service
Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.
5/5
TrustpilotI can't recommend this company enough!
I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.
5/5
TrustpilotLauren Wood
I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.
5/5
TrustpilotWindow replacement.
Excellent service from Swadlincote Windows, and Samantha's help from the Burton branch
Agent replied · 13 August 2025
Many thanks for your feedback on our office and contractor, much appreciated.
5/5
TrustpilotSome people know how to do it.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted.
5/5
TrustpilotToday
Today, Jayvon came over for the semi-annual inspection.
Agent replied · 22 September 2025
Thank you for your review, it is great to see that the team have made you feel at ease with the inspection. 😊
5/5
TrustpilotThe team was great
The team was great, particularly Sana! Professional and attentive service. Thank you!
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