Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest experience I ever had !
I just got my new flat through this agency and I cannot describe how impressed I’ve been about them professional service ! I don’t even know how to say Thank you to Brendan Pearce , because he was absolutely amazing and he was helping me a lot to get my dream flat ! Even when I was struggling with forms and applications he was totally there for me to help with the best advices. As I had a bad experience before with others agents , Brendan was a truly blessing for me ! I will definitely recommend this agency and for sure I will keep them for my needs in the future! x
Evelina · 29 May 2021
★★★★★ 5/5
TrustpilotCharlotte Milner - thank you!
Charlotte Milner made our experience with John Shepherd Lettings great! She always kept us well informed during the whole renting process and happily (and promptly!) answered any questions we had. Charlotte was always friendly and we have found it very helpful that she was the sole agent dealing with our queries - this kept communication very clear! Thank you again.
Mary · 8 September 2023
★★★★★ 5/5
TrustpilotEfficient staff who are friendly and…
Efficient staff who are friendly and helpful
Hannah · 31 March 2026
Agent replied · 2 April 2026
Thank you so much for your review. We are thrilled to hear that you found our staff to be efficient, friendly and helpful. Your feedback inspires us to continue providing customer-centric service and we look forward to welcoming you back soon.
★★★★★ 5/5
TrustpilotJust waned to thank the staff at John…
Just wanted to say the staff at John Shepard have been great especially Ailish in the solihull office. She was alway quick to respond to emails, sorted out a viewing with the landlord before they’d even had a chance to market the property. This has lead to us being able to get to know the landlord and him us as tenants making the move easier as well. The only downside is the referencing service they use as it seems to be set up on a 50/50 basis so my husband had to pay half then I had to log in and pay half. This isn’t John Shepard’s faults just the was it’s set up.Rickie was also fantastic at getting back to us with any queries in Ailish’s absence.
Catriona · 7 May 2021
★★★★★ 5/5
TrustpilotHappy with the service provided.
James · 13 April 2026
Agent replied · 14 April 2026
Thank you for your kind words, James. We are delighted to hear you were happy with our service. Our team strives to provide professional and reliable guidance, and your feedback means a lot to us. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotStaff are lovely
Lara Soars ‑ White and Simon Price are extremely helpful!
Christine · 2 March 2026
Agent replied · 4 March 2026
Thank you for your sharing your review with us. We are glad to hear that you found our team helpful and professional. If you need anything further, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
Freya · 18 September 2025
★★★★★ 1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
Ashleigh · 26 May 2023
Agent replied · 7 May 2024
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
★★★★★ 4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
Panos · 23 January 2025
★★★★★ 5/5
TrustpilotProfessional and Friendly Service
The John Shepherd team have been really efficient, friendly and supportive.
Darren · 19 February 2026
Agent replied · 21 February 2026
Thank you for your kind words. We are thrilled to hear that our team provided you with professional and reliable guidance throughout the process. Your recommendation means a lot to us, and we appreciate your trust in our local expertise. If you need anything in the future, please do not hesitate to reach out.
★★★★★ 4/5
TrustpilotThank you Lily at John Shepherd
Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.
Stephen · 18 February 2021
★★★★★ 4/5
TrustpilotJohn Shepherd estate agents were…
John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.
Harry · 17 February 2021
★★★★★ 5/5
GoogleWendy and Luke were very accommodating with all of my queries. As a tenant I would recommend using this agency, very friendly and always at hand to help.
Claudia · 14 March 2025
★★★★★ 5/5
GoogleRahim was really great with everything he did everything he could in order to give me the best price and he was really helpful and made everything easier.
Ahmad · 14 March 2025
★★★★★ 5/5
TrustpilotWe have had a great experience selling…
We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.
Paven · 4 February 2021
★★★★★ 5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Felix · 13 January 2026
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback.
★★★★★ 5/5
TrustpilotHighly recommend
We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.
Mrs · 18 January 2021
★★★★★ 5/5
TrustpilotGreat!!
Amazing landlord, fair prices and very nice!!
Jessica · 19 March 2026
Agent replied · 22 March 2026
Thank you for your review!
★★★★★ 5/5
TrustpilotVery helpful and informative
Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!
Nat · 27 November 2020
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
GooglePaula has been an exceptional agent throughout my entire house hunting journey. Her unwavering friendliness and eagerness to assist have truly made a significant difference. Not only did she respond promptly to all my inquiries, but she …
Lin · 8 October 2024
★★★★★ 5/5
TrustpilotGreat service and communication
My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.
Natasha · 12 October 2020
★★★★★ 5/5
TrustpilotEllie has been very useful with my…
Ellie has been very useful with my daughter purchasing her first property. She has always replied to emails and enquires the day of enquiring! Thankyou
Victoria · 2 April 2025
★★★★★ 5/5
TrustpilotLauren Foster top for customer care
Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David
David · 8 July 2024
★★★★★ 5/5
TrustpilotI have dealt with Senka at John…
I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.
Bob · 30 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
