Trusted Agent profile · Nottingham
Verified
★★★★★
1,487 reviews across 3 platforms
2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
Part of John Shepherd, see every office.
John Shepherd's office in Nottingham, at 2 Gordon Road, is rated 4.4 out of 5 across 1,487 reviews on three platforms, including 121 Google reviews rated 3.8.
121
Reviews on Google
This office
1,344
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Nottingham a message.
At John Shepherd, we are the leading experts in helping landlords let property in Nottingham. With our three decades of experience in the property industry, we understand the unique requirements of landlords and customise our advice to meet the distinctiveness of each property. If you are in search of reliable letting agents in Nottingham look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a viewing with Millie
I had a viewing with Millie. She was so helpful and kind, explaining everything very well, and following up with all details I asked her. Eventhough the landlord didn’t proceed with my application, but I am completely happy with Millie’s help and support.
Chiman Hosseini, we're glad you had such a wonderful experience with us!
5/5
TrustpilotThanks kelvin
Thanks kelvin, for helping me out. The process was smooth and easy😊👍🏻
Thank you so much for your review. We're thrilled to hear that the process was smooth and easy for you. Your feedback means a lot to us and we'll make sure to share it with Kelvin.
5/5
GoogleWithout prejudice This review is for Kayleigh McGowan @ John Shepherd Nottingham. Kayleigh had been one of the best estate agents we ever had around us for selling a property. …
Thank you for your review Moshe, much appreciated. We are pleased to read that the sales journey was smooth for you. All the best!
5/5
TrustpilotFirst time tenant
Despite being unfamiliar with the letting process and searching for a student flat at a time when most properties were already taken, Kelvin Zakeyo from the John Shepherd Estate Agents guided me through every step as a first-time tenant.
1/5
TrustpilotThis is the worst place for tenants and…
This is the worst place for tenants and landlords❗️I did the application to rent a house (15 cherry walk) and I sent all the documents that I had to sent like payslips, p45, p60 and they took 4-5 weeks to proceed. The last thing they asked me is to give them access through a link to my online banking, this seem more like a fraud so be careful people. This people keep the properties of landlords on purpose for months and not renting them out as soon as possible so the landlords can pay their mortgage. If someone wants to rent a house don’t try it here because they’ll keep a deposit and make you wait a long time and they’ll find something so you don’t get a refund, so is not worth it the wait and for the landlords who want to rent out their property don’t waste your time here.
Thank you for your comments and we apologise that you have had a negative experience with John Shepherd. We pride ourselves on having a strict and robust referencing criteria which needs to be met in order to protect our landlords. You were kept updated on several occasions and requirements for referencing clearly outlined however, our referencing company have deemed that you have not met these requirements therefore, according to landlord instructions we had to withdraw your application for the property. If you would like to discuss our criteria further and why this was not met, please feel free to call us on 01217031850.
1/5
TrustpilotMy poor experience with John Shepherd was…
My experience with John Shepherd was nothing short of frustrating. From the moment I engaged with them, it was evident that their primary focus was on making a sale, and they were incredibly pushy about it.To add to the annoyance, they consistently addressed emails to me incorrectly, which demonstrated a lack of attention to detail and professionalism. It felt like they were more interested in closing deals than in providing a smooth and respectful customer experience.Overall, my interaction with this estate Agents' was marked by pushiness, careless communication, and an overall poor experience. I would caution anyone looking for a more client-focused and respectful real estate agency to steer clear of them.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotThis is a very bad company
This is a very bad company. I had a bad experience with them. They don't know how to deal with tenants. Once I spoke to one of them ( I can give the details of this person and the brach), she shouted at me. If you have a problem with them, they don't tell the truth. If you see an adv for accommodation from them, please don't contact them even if the house/flat is very good. You will face a lot of problems after you sign the contract. They will cause a lot of trouble to you. I dealt with many agents (around 3) and this is the worst one. If you need more details about them just comment and I will tell the whole story
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotMy experience with John Shepherd has…
My experience with John Shepherd has been truly outstanding from start to finish. The company has been professional, organised, and supportive throughout the entire process, which made everything far less stressful and much more reassuring for us.
5/5
Trustpilotquick responses and very helpful
Joe Farrar gave a quick responses and has been very helpful with finding/securing my house, would recommend
Thank you for your kind words. We are pleased to hear that Joe was helpful and supportive in securing your home. Your recommendation means a lot to us and we look forward to continuing to support you.
4/5
TrustpilotStudent Portfolio Experience
Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.
Thank you so much for your lovely review and feedback. We will ensure that this is shared with Rahim.
5/5
TrustpilotFantastic experience dealing with John…
Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.
5/5
TrustpilotDefinitely recommend!
I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotHappy customer!
We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.
5/5
GoogleKayleigh and the Team were absolutely brilliant. Guiding me effortlessly through the best time to sell, a sale falling through (buyer disappeared) and finding a 'second' buyer very quickly. I would highly recommend them!!
Thank you or your review on our services Neil. We are glad to read that the sale was agreed quickly after fall through! 😊 …
1/5
TrustpilotNot Doing the Job
John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.
5/5
TrustpilotHarry was always helpful
Harry was always helpful, informative and professional when guiding us through the house buying process. He ironed out the few problems that did arise and kept us fully up-to-date with procedings.
1/5
GoogleEnough said. Do not deal with issues despite reporting 4 times through their portal. They also get contractors to call you and harrass you for fees you should not have to pay. When are my issues going to be resolved seeing as you have the time to unpublished my reviews.
5/5
TrustpilotGreat sale in a difficult market
Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment.Thank you very much Jack and Natasha
5/5
TrustpilotThis is my first time to rent a house
This is my first time to rent a house, so I don't know a lot of questions. Kelvin answered many of my questions patiently and actively helped to solve problems. It's a great experience!
Thank you for your kind review, Kelvin has been shared your feedback! Good luck in your new home 🙂
5/5
Trustpilotkelvin zakeyo took interest with me he…
kelvin zakeyo took interest with me he showed room i suggest him who needs
Thank you for sharing your experience with us, we appreciate your recommendation. If you need anything further, please feel free to reach out.
5/5
TrustpilotGreat help from Quentin
I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!
Thank you for your feedback.
5/5
TrustpilotQuentin was a huge help to throughout…
Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.
Thank you for your feedback.
1/5
GoogleTerrible company. Spend more time trying to delete bad reviews than actually doing anything professional
We are sorry to hear about your experience with our company and that we have fallen short of your expectations. If you would like to share any further feedback in relation to your experience of us to laura.heaven@johnshepherd.com, we will be happy to investigate further.
1/5
TrustpilotWhich particular bad experience?
Which particular experience?Increasing their commission for no good reason? Not advising on rent valuations in the time of a steeply rising market? Giving the new tenants the wrong keys? Not being able to engage any tradesmen for routine repairs? Hideously expensive out-of-hours callout rates from their 'contracted out' service supplier?Or maybe dragging their feet passing information to a new letting agent I am moving my business to?Apologies for the very negative review, but I have only done this as I was asked to submit one!
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
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