Trusted Agent profile · Nottingham
★★★★★
468 reviews across 1 platform
968 Woodborough Road, Nottingham, NG3 5QS
Frank Innes's office in Nottingham, at 968 Woodborough Road, is rated 4.8 out of 5 across 468 reviews on 1 platform, including 468 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
Googlewe are first time movers and jacob and lois at frank innes made everything so easy to understand ! jacob managed our move in with everyday updates for a positive transition into our new home which was absolutely incredible ! would give more stars if possible ✨✨✨✨✨✨✨✨
Hello Mimi, Thank you so much for your wonderful 5-star review! We're thrilled to hear that … More
5/5
GoogleMe and my girlfriend had Frank Innes for our first letting experience and Kim made us feel very comfortable and gave us all the information we required to fully understand situations properly and overall made us even more excited to move in than we already were, thank you Kim! Highly recommend
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team was incredibly professional and provided unwavering support throughout the process, from viewing to contract and referencing. Thanks to Riley and the team, the process was seamless and hassle-free.
Akpovi, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlice and Alex from the sales team have been very helpful, kind, considerate,thoughtful throughout the whole process. Alice has been there to help with all enquiries once the sale was agreed. Can't recommend them enough.
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust picked up the keys to our rental and Abby was very friendly and helpful making sure all our documents got to us quickly.
Many thanks Constance for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am not one to leave bad reviews, but this has been the worst lettings experience ever. To summarise, we trusted Frank Innes to get some nice tenants in my clients property (who lives in another country). They told us it was a single lady living there, however 12 months later, after 2 months of not receiving rent and then the tenants staying in for an extra 3 months with no rent received. After they finally left, the tenants completely destroyed the property, rather than it being an apparent single lady living there, my builder has just found out there were over 5 tenants living in the property, some Nigerian men with children (we have a driving license of one of the men that was left in the property to prove). They ended up completely trashing the whole property, seemingly intentionally, and my client has ended up having to spend an extra £3,500 renovating the property, after already initially renovating it before the tenants moved in. So we are lied to about who the tenant was. We were lied to about the inspection reports, they said everything looks good and was fine. Which it absolutely wasn't. Then finally, 5 months later, after the tenants finally left they said it just needs a 'deep clean'. Then when we wanted to claim the missing rent that wasn't paid along with the deposit. Frank Innes told us that we only need to claim £400 as that would be enough to renovate the property. Which again is another lie. I never leave negative reviews as I don't like to bring other companies or people down, but this was a complete mess. I think as a company they ought to be responsible and contribute to the costs that the owner has incurred.
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy partner and I have been assisted by Jessica C whilst renting. She’s been extremely helpful, has answered all our questions thoroughly and made the experience a really good one! Couldn’t recommend Jessica highly enough, top service! :)
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrank Innes services are fabulous they really make things easy for customers. Kim you are so kind and supportive in all way when ever I need any services regarding my home issues. Thanks once again
Thank you for your wonderful review! Our team at Frank Innes is dedicated to providing excellent service and we are thrilled to hear that Kim was able to provide you with such kind and supportive assistance for your home issues. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googlejacob was amazing! he handled everything quickly and efficiently, he was super friendly and was a great help!
"Thank you for the fantastic review! We are thrilled to hear that Jacob provided excellent service and made your experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery professional service given with speed from Jessi Pabloe throughout. After viewing a property I was all signed up within a week of viewing. Jessi is very knowledgable within her field and will go above and beyond to cater to her clients. It was a pleasure to have Jessi's help and suppor, sShe is an absolute asset to Frank Innes.
Hi Phelix Thank you very much for this review and the 5 star rating! Great to hear that Jessi and the team provided such good service and got you in to your new property quickly! Kind regards, Jake
5/5
GoogleHad a viewing with Oliwia, extremely friendly, helpful and professional. Great experience, thank you!
We're thrilled to hear that you had a great experience with Oliwia! Our team strives to provide friendly, helpful, and professional service at all times. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally helpful staff especially Abby!!! Thanks so much 🥰🥰🥰 …
Thank you for taking the time to leave us this amazing 5* review Jess. Kind regards Lucy, Customer Relations.
5/5
GoogleJacob, Abbey, Kim and Jess have been fantastic from start to finish, going above and beyond
Thank you so much for your kind words! Our team always strives to go above and beyond for our customers. We are thrilled to hear that Jacob, Abbey, Kim, and Jess provided you with fantastic service from start to finish. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy experience for renting space through Frank Innes was excellent. Rylie was responsive and helpful and provided with all the necessary information. I highly recommend their services.
Thank you for your excellent review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe girls at Mapperly were phenomenal. They answered all my questions with being a first time tenant, helped set bills into my name and made the difficult parts really easy and simple. Highly recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleEmmie was a brilliant support in helping me find the right property. We had a couple of hiccups in regards to a property but she supported me all the way through and then found me a brilliant choice which I am very happy with. Super easy to get on with and a great help. Thank you Emmie!
Hi Lowri, many thanks for taking the time to leave a great 5* review. I am delighted that Emmie and the team at Frank Innes provided great customer service and that you are very happy in your new home. Best wishes, Tracey.
5/5
GoogleReally helpful through the process of moving and lovely
"Thank you so much for your kind words! We are thrilled to hear that we were able to make your moving process easier and that you enjoyed our services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI thought moving out for the first time would be really stressful but Rylie made it so easy and answered all my questions so quickly.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe team at Frank Innes Mapperly helped the whole process of my wife and I move into rented accommodation go smoothly - where dates clashed they were flexible, and helped with all comms needed supportively. Jessica and the rest of the team were always happy to help on calling up when we had questions, and always kept us in the loop with who would be in contact when. Moving house is stressful, but it was made a little less so by being helped by the team.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess Cranmer was very friendly and informative and extremely helpful, giving us up to date with the process from start to end ! Very happy with the service provided 😊 …
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThank you Kim for the swift and timely service… I really appreciate all that you did.
Many thanks for your fantastic 5* review Manuela Sarpong. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust finished my degree and was my first non student property so had no clue what I was doing! Lauren and Jessica were very helpful despite there being some initial issues along the process this was sorted and resolved with no worries in the end. Very helpful and would certainly recommendPositiveResponsiveness
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
5/5
GoogleMy experience with Jessi has been a very pleasant one in such a stressful situation such as moving home. She always has a smile on her face (you can 'hear' it over the phone as well!). Her efficiency and prompt actions are exactly what you need to feel reassured that you are in safe hands.
Hi, Danilelle Thank you for the review and the 5* rating! I'm glad that Jessi has looked after you so well and has made sure that everything has gone smoothly and problem free. Kind regards, Chris
5/5
GoogleThe team at Frank Innes have been nothing but excellent during our house hunting journey, the first house we viewed we fell in love with. We have been regularly updated throughout our whole application. Each team member we speak to are always very lovely and positive and deliver excellent service each time. We would both like to thank you very much for making our transition so smooth :)
Thanks for the wonderful 5* review and your kind words Emma! Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
