Trusted Agent profile · Nottingham
★★★★★
468 reviews across 1 platform
968 Woodborough Road, Nottingham, NG3 5QS
Frank Innes's office in Nottingham, at 968 Woodborough Road, is rated 4.8 out of 5 across 468 reviews on 1 platform, including 468 Google reviews rated 4.8.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleExceptional service and very supportive throughout the application process, highly recommend Lois Hayes she is brilliant. She made the whole process very easy.
Thank you so much for your 5* review! We're thrilled to hear that Lois Hayes provided exceptional service and made the application process easy for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe staff who dealt with my application for a rental property were very professional, and efficient,informing me at every step of the process exactly what needed to be done. They were always on hand to provide help and guidance, and i found them to be accommodating easy to talk to . I would highly recommend the team at Frank Innes to anyone who is looking into either renting or buying a property.
Thank you Haydn for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleMy house had been on the market with another local agent for over a year. I changed to Frank Innes and they sold my house for the full asking price in seven weeks. Exceptional service and attention to detail by Alison and her team made a very positive impression on me and restored my faith in estate agents. Thankyou for all your hard work, I would recommend to everyone.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleLet a property through the the Lettings Agent Rylie. Extremely professional, great communication and knows the local market like the back of her hand. Property was let very quickly and efficiently. Frank Innes are very luck to have such an exceptional employee.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a great experience with Frank Innes especially I'm thankful to Kimmy and team for helping us to find a rental property. I'm so impressed by their services. Thanks, Frank Innes
Hi Lini Jose, thank you for sharing your positive experience with us! We're delighted to hear that Kimmy and the team were able to assist you in finding a rental property. Your kind words are truly appreciated. Thank you for choosing Frank Innes. Kind regards, Lucy, Customer Relations.
5/5
GoogleA top-notch estate agent, mr Ethan Bexon ( senior sale manager) is very helpful, efficient throughout the process and overall very lovely staff.
Thank you for your kind words, we're thrilled to hear that our team, especially our senior sales manager Ethan, provided top-notch service during your experience with us. Our goal is to always be helpful, efficient, and provide a positive experience for all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHave just rented a house through Frank Innes, Lois has been amazing help, she is very kind, considerate and provided amazing assistance, answering all my questions! Thank you to everyone working at this branch of Frank Innes- everyone has been wonderful 😊 …
5/5
GoogleI have recently rented a house with Frank Innes and they have been more than helpful. Abby has been fantastic at answering any questions we have had and given us all the support we needed. The team there are brilliant.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole process of renting a property with Frank Innes was very smooth and easy, And to Jacob the Agent that I communicated with all through the process. Thank youuuu . I Highly recommend them .
Thank you so much for your kind words! We are thrilled to hear that your experience with Frank Innes and Jacob was smooth and easy. Our goal is to make the renting process as hassle-free as possible. Thank you for choosing us and we appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJessica was a fantastic help in arranging signing for our new rental property for us! She is always very friendly, helpful and approachable! She was happy to discuss clauses of the tenancy to suit our needs, and always repied super fast to our questions over WhatsApp and email. She fills us with confidence that we're renting from a company we can trust :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
5/5
GoogleJacob’s been amazing, helped us through every stage of the process.
We are thrilled to hear Jacob provided such exceptional service throughout your experience. Our team is dedicated to providing knowledgeable and supportive assistance to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRylie was incredibly on it as we went through the process of securing a rental property. She was professional and so patient with all of our questions. Overall we had a positive experience with Frank Innes and their team.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team are the best and are very helpful, But massive shoutout to Kim :) she helped us so much by sorting everything needed to move into our new home quickly. Everyone’s so friendly and very professional, extremely recommend frank innes especially Kim :)
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren has been amazing and professional at her job with finding me an investment property. From getting the relevant mortgage advise and finding a great tenant she has been there all the way. I highly recommend Lauren and the rest of the Frank Innes mapperley team they have been a massive help.PositiveResponsiveness, Professionalism, Value
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a viewing with Oliwia and it went well. She was well organized and friendly. Very grateful for the help.
Thank you for your kind words! We're glad our team member, Oliwia, could provide a positive viewing experience for you. We strive to make the process organized and friendly. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing service from Abby. This has been my first time moving into a rented place, and Abby was extremely helpful and was always on the other end of the phone to answer my silly questions!
Thank you for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleKim made our move from London to Nottingham very easy. She was responsive and accommodating with regards to the logistics. Would recommend this estate agent!
5/5
GoogleI have recently used Frank Innes to let my property, I am a first time landlord and this process has been made incredibly easy for me by Jacob Stromberg. He has gone out of his way to make sure I have everything I need each step of this …
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe team in the lettings department were exceptional. I was made to feel very welcome, was informed both by phone call and email the whole process of referencing through to my application being accepted. The team could not of done more to make this, usually very daunting process, swift and painless with reassurance all the way. Slick, professional and well informed.. Rylie, Abbey and Jess are the “A” team.. Thankyou all Tamara and her very grateful family xxx
Thank you for taking the time to leave us this amazing 5* review Tamara Taylor. Kind regards Lucy, Customer Relations.
5/5
GoogleIncredible service offered to us by Kim and Jessica from the first day we started our process with Frank Innes up to the time we were assisted by Abby when she handed over the keys to us. Our process wasnt smooth as we had many ups and downs and disappointments along the way but Kim remained patient and encouraging till the last minute. Thumbs up to such a great team. Thank you
Hi Nyasha, thank you for sharing your experience with Kim, Jessica, and Abby at Frank Innes Mapperley. We are delighted to hear that they provided you with incredible service throughout your journey. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m impressed with the agency so far and feel confident about renting a property with them. Good customer service all the times on the phone, Rylie was great showing me the property and easy to fill online application form (honestly, the best).
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely horrendous service, would not recommend them, They were nice when they were trying to make commission and getting us to sign the tenancy agreement but once they have you in the property there customer service is outrageous, Unfortunately our circumstances changed we have been struggling to pay the rent and bills and they had no sympathy or empathy, Abbeys attitude is terrible , speaks to us like something under her shoe, think the jobs gone to her head, Riley has the same attitude Now I’m under the doctor with anxiety stress and depression, stuck in a house we can’t afford and hate
Hello Coco, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a tenant I had a good experience with the agency. Jessi Pabla was very helpful and polite. Informed me of my viewings well and also helps me to find other suitable property for my circumstance. She goes above and beyond. So I can very well recommend this agency and Jessi for what they do for me and how much they got out the way.
Hi Adam Thank you for leaving this review. It is great to hear that Jessi provided you with such an excellent level of customer service and thank you for the 5 stars as well! Kind regards, Chris
5/5
GooglePerfect customer service and fast and reliable could not be more thankful for Kim she’s been absolute amazing
Thank you so much for your review! We're thrilled to hear that you had a great experience with our customer service, especially with Kim. We'll make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
