Trusted Agent profile · Nottingham

Frank Innes Nottingham reviews

4.8

★★★★★ Excellent

446 reviews across 1 platform

968 Woodborough Road, Nottingham, NG3 5QS

Frank Innes's office in Nottingham, at 968 Woodborough Road, is rated 4.8 out of 5 across 446 reviews on 1 platform, including 446 Google reviews rated 4.8.

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4.8 / 5

446

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Nottingham office, from every platform, shown as written. First names only.

5/5

Google

Jessica has been amazing helping us sort out our first flat, very helpful and lovely service :)

Lucy · 14 June 2020

Agent replied · 13 June 2024

Thank you Lucy for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.

5/5

Google

Really happy with Frank Innes, their professionalism and dedication to finding me a house were exceptional. The team's attention to detail and personalised service made the entire process smooth and enjoyable. I highly recommend them to anyone.

Marina · 16 December 2023

Agent replied · 13 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you Jessi for all your help before and after moving in, Id like to give her a 5 star rating.

Wendy · 15 June 2018

Agent replied · 13 June 2024

Hi Dacebook Facebook Thank you for the excellent comments about Jessi and the 5 star review as well! Kind regards, Chris

4/5

Google

Jessi was very helpful and friendly from the beginnings and tried to solve any issues i had quickly an efficiently

Amber · 15 June 2018

Agent replied · 13 June 2024

Thank you for the great review! I'm happy to hear you received very good service from Jessi. However, if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah.

1/5

Google

Terrible service booked 2 properties 2 view never did get to see them unprofessional mapperley branch made believe they were giving me appt to view them sent email with time on then ignored me take ur service elsewhere where they appreciate it appalling

Julie · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Abby Ashmore of course! You should make her the face of Frank Innes. She took it upon herself to get a better property for my family when we missed our first choice due to the landlord's preference. Her customers' service is the best

Sandra · 14 June 2023

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We have been arranging to move out in the last couple of weeks and have been dealing with Jessica Cranmer, she has been very helpful and genuine with us both. She has answered all our questions very quick and has given us all the information we’ve needed. We’re very happy with Frank Innes we will deffinately reccomend to other people. Thanks jess! Hannah and Jake xx

Jake · 15 June 2019

Agent replied · 13 June 2024

Hi Jake Thank you for leaving this review. It is great to hear that Jessica has kept in touch with you throughout the process and I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris

5/5

Google

A special thanks to Jessi who made the whole process of moving very easy and trouble free. Thank you!

Peter · 15 June 2018

Agent replied · 13 June 2024

Thank you Peter for your wonderful 5* review of Jessi at our Frank Innes branch in Mapperley. It is brilliant to read that Jessi made the whole process very easy and trouble free! Best wishes, Scott.

5/5

Google

We recently rented an apartment in Nottingham, Riley from Frank Innes Maperly helped us through this process. She was very proactive in keeping us updated and moving our application forward. I can recommend using Frank Innes.

Rowan · 16 November 2023

Agent replied · 13 June 2024

Thank you for your brilliant 5* review and thank you for your Recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Thankyou so much to emmie to sorting out our letting very professional and friendly would recommend Thankyou

Kanani · 15 June 2019

Agent replied · 13 June 2024

Hi Kanini Thank you very much for this 5* review and recommendation! Kind regards, Jake

5/5

Google

Having used this office many times before, I would recommend them to anyone. Rebecca kept me well informed all the way through the process from start to finish.The price was realistic, Richard exeplained the process, so things were straight forward. If you have a house to rent out, get in touch with them!

Matt · 16 June 2012

5/5

Google

We’ve been working with Abby to sort out a rented property. She’s been amazing and straight to the point. Very knowledgeable and courteous whenever she’s been round the visit and has always responded promptly to any queries we’ve had. Overall, pretty great experience so far and I’d recommend the team to anyone looking for a painless renting experience.

Scrim · 14 June 2021

Agent replied · 13 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Very good experience with Kim one of Frank innes staff. She did a good documents control and assistance.

Adenoiki · 9 October 2024

Agent replied · 8 November 2024

Thanks for the excellent 5* review! Thanks for your thoughtful comments about Kim and our Mapperley team. Best wishes, Lucy, Customer Relations.

5/5

Google

From a landlords perspective could not be happier. Jessica worked quickly and consiscley with me to get my property filled with good tenants. Things couldn't have been smoother for the move and since the move I've always been promptly informed of any necessary work on the property. I feel like I'm up to date, but with the stress of needing to be available everyday gone.

Toni · 12 December 2018

Agent replied · 10 December 2024

Hi Toni Thank you for taking the time to leave this review. I am delighted to hear that Jessica has managed to get the property rented out and to find good tenants. It sounds like she has looked after everything so well and I am sure she will continue to for as long as you need! Kind regards Chris

5/5

Google

Excellent service moving into a rented property. Kept up to date with progress throughout by Kim and given clear guidance. Always very contactable and friendly.

Peter · 7 June 2024

Agent replied · 13 June 2024

Thank you for leaving us your superb 5* review Peter. Best wishes, Lucy, Customer Relations.

5/5

Google

Very helpful and freindly staff, especially lois who helped us with our move in. Thank you!

Flower · 2 November 2024

Agent replied · 8 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

From a landlords perspective could not be happier. Jessica worked quickly and consiscley with me to get my property filled with good tenants. Things couldn't have been smoother for the move and since the move I've always been promptly informed of any necessary work on the property. I feel like I'm up to date, but with the stress of needing to be available everyday gone.

Blue · 15 June 2018

Agent replied · 13 June 2024

Hi Toni Thank you for taking the time to leave this review. I am delighted to hear that Jessica has managed to get the property rented out and to find good tenants. It sounds like she has looked after everything so well and I am sure she will continue to for as long as you need! Kind regards Chris

5/5

Google

Jessi is very friendly and really takes on board your requirements. Thanks for your help.

Jo · 15 June 2019

Agent replied · 13 June 2024

Hi Jo, many thanks for your 5* review. Glad Jessi at Frank Innes was responsive to your needs. Best wishes, Tracey.

5/5

Google

Completely amazing estate agency and Emmie made sure my move was smoothly and perfect xxxx

Samantha · 15 June 2019

Agent replied · 13 June 2024

Thank you Samantha for your wonderful 5* review! Best wishes, Scott

5/5

Google

I really like Frank Innes! This is the first time I've ever rented a house on my own (the other times have been through student lettings with friends) and they made the process so painless and easy. They've even politely and kindly put up with my requests and questions on how renting a house works! Very nice staff, have never let me down.

Simon · 15 June 2019

Agent replied · 13 June 2024

Hi Simon Thank you very much for this review and 5* rating! I am delighted to hear that the team provided such good service and made your first time renting on your own an easy experience! Kind regards, Jake

5/5

Google

Rylie at frank innes mapperley has been absolutely amazing, helped with all my enquiries straight away, made the letting experience as smooth as possible. and kept in contact through the whole process. Thank you you are a star

Emma · 19 July 2023

Agent replied · 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

Very satisfied with the service I received - Jessi Pabla helped us every step of the way and was very patient even though we were looking at multiple houses. I've had landlords/ real estate agents who's attitude came off as cold and snobbish but none of that was received here. I'd definitely choose Frank innes again if or when I'm moving into another place.

Fransua · 15 June 2018

Agent replied · 13 June 2024

Hi, Fransua Thank you for taking the time to leave this review. It's great to hear that Jessi has provided such a great level of customer service and if there is anything we can do to earn that extra star, do not hesitate to be in touch! Kind regards, Chris

5/5

Google

Jessi Pabla is an asset to the business, friendly, professional, always happy to help.

Melissa · 15 June 2019

Agent replied · 13 June 2024

Thank you Melissa, i am glad Jessi was able to help. Kind Regards, Sarah

5/5

Google

Very professional team with outstanding communication skills. Nothing was too much trouble and reassured me throughout. I will 100% use Alice and the sales team in the future.

Simone · 14 February 2024

Agent replied · 13 June 2024

Simone, thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Frank Innes's Google reviews

Questions about Frank Innes Nottingham

How many reviews does Frank Innes Nottingham have?

Frank Innes's Nottingham office has 446 reviews across 1 platform: 446 on Google.

What is Frank Innes Nottingham's rating?

Frank Innes Nottingham is rated 4.8 out of 5 across all 446 reviews, and 4.8 out of 5 on Google from 446 reviews.

Where is Frank Innes's Nottingham office?

Frank Innes Nottingham, 968 Woodborough Road, Nottingham, NG3 5QS.

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