Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy best experience of selling a house ever. They judged the asking price perfectly, started marketing quickly and efficiently, found a rock-solid buyer, negotiated the best possible price and followed through all the way. They communicate well with buyer and seller, and are helpful and friendly. A special shout-out for Abby and Morgan!
Roy · 14 June 2023
Agent replied · 13 June 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleDid a great job and kept me informed. Well done guys and keep it up…. Thanks
Philip · 16 April 2025
Agent replied · 16 April 2026
Thanks Philip for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were extremely pleased with the service we had from Frank Innes, especially from Tony Cotterill & Courtney who were both very professional & helpful. We would certainly recommend. Thanks for your great service.
Steve · 16 September 2025
★★★★★ 5/5
GoogleHave used Andy for Mortgage advice for a couple of years now and recently for my new purchase. Always feel confident and happy in Andy’s advice and can’t thank him enough for getting me an amazing fixed rate for the next five years. A great guy and a fab mortgage advisor, would always use and recommend ☺️
Holly · 23 January 2023
Agent replied · 13 June 2024
Thank you for your kind review and wonderful recommendation! - Scott @ Customer Relations
★★★★★ 5/5
GoogleWe sold our house in Tollerton through Frank Innes and It couldn't have gone more smoothly. When Tony came round to do the valuation I knew they were definately the estate agents for us. It was a joy dealing with Sharon who always kept us in the loop with progression . When she wasn't available we were looked after by Kim who again was equally professional and friendly. A top estate agent ... well done .
Andrea · 15 June 2018
Agent replied · 13 June 2024
Hi Andrea,
Thank you for taking the time to write this excellent 5* review for the team at Frank Innes in West Bridgford. It is fantastic to read that the process could not have gone smoother and you knew from the start you had chosen the best Estate Agent for you! We pride ourselves on keeping our customers well informed and always aim to deliver the best customer service! Best wishes, Maryjane.
★★★★★ 5/5
GoogleAn extremely efficient professional service, delivered in a friendly and supportive manner. Sharon kept us informed all the way through - just amazing thank you
Shirley · 15 June 2019
Agent replied · 13 June 2024
Many thanks Shirley for the fantastic 5* review of your experience with our local Frank Innes team.
Best wishes, Lucy
★★★★★ 5/5
GoogleFantastic experience with Harvey, his expertise and dedication was excellent, truly understood my needs. Highly recommend him for anyone in need of real estate assistance.
Frazer · 1 November 2024
Agent replied · 8 November 2024
It’s really lovely to read another 5* review and recommendation Frazer. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMorgan was very very helpful in all aspects of our house sale and we highly recommend her.
Teresa · 14 June 2021
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and recommendation. Best wishes,Lucy, Customer Relations
★★★★★ 5/5
GoogleI dealt with Jessi and have to say what an awesome experience, top service and all round expert in the area.
Earl · 14 June 2020
Agent replied · 13 June 2024
Thank you for your kind review!
★★★★★ 5/5
GoogleThis was the second time Andy's helped me through the mortgage process. It was around the time the financial world went a little wonky, but he managed to get me through it in one piece with a great deal. Thank you so much for your help and support.
Steph · 14 June 2023
Agent replied · 13 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI am waiting for nearly 3 months now to get a refund for the deposit. Every week since 16 Oct 2021 I am contacting Frank Innes and Countrywide to ask for my deposit just to be told that it will be proccessed ASAP. Am I actually getting scammed by such a big letting agent?NegativeResponsiveness, Quality, Professionalism
Claudiu · 24 August 2022
Agent replied · 23 August 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI sold my mother’s house with the help of Frank Innes. They kept me fully informed throughout the process, advised very well on the best way of marketing the property and were always really friendly and helpful whenever I had a query. They also acted as a very positive link between us and the buyers so both sides were happy. They exceeded my expectations in all areas and I highly recommend them.
Clare · 15 June 2018
Agent replied · 13 June 2024
Thank you Clare for this fantastic 5 star review and recommendation for the Frank Innes team in the West Bridgford branch. It is great to learn that you were supported throughout the sale process. Best wishes, Sarah.
★★★★★ 5/5
GoogleAmazing service as usual from Andrew Hall mortgage adviser. He is very professional and trustworthy. Always at the end of the phone when needed. He was able to find us a variety of mortgage options and gave us the best advice on how to proceed.
Leah · 14 June 2023
Agent replied · 13 June 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleGrace as being very good with the she communicate clearly and how she handle her job. she always as a great smile and was very straight to the point and easy to communicate with.
Saheed · 14 February 2024
Agent replied · 13 June 2024
Many thanks Saheed for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSTAY AWAY FROM RIVER CRESCENT APARTMENTS.
Flooded garages and parking spaces all year round. Repairs to apartments never done.
Poor communication with Frank Innes. All they care about is to take your money.
Stay away.
Marios · 15 January 2024
Agent replied · 13 June 2024
Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot recommend more highly. The members of the team at Frank Innes kept in touch throughout our home selling process and were all able to help with specific queries about our sale. Their expert knowledge of the local property market helped us to secure the property we were after. They offer an extremely professional, friendly and personalised service. Thanks!
Catherine · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am a landlord and Jessi Pabla has been brilliant dealing with some issues very quickly.
Chris · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleVery smooth and quick process. No issues.
Conor · 6 April 2025
Agent replied · 18 May 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a really positive experience with the letting agent Jessi Pabla at Frank Innes. We were moving into the area on short notice, and she was extremely helpful making the move into our new home as seamless as possible. She treated us with a lot of respect and professionalism, and has always been responsive to our queries.PositiveResponsiveness, Professionalism
Sam · 24 August 2021
Agent replied · 13 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleReally impressed with the service and response from the letting team. Did a fantastic job.
Dawn · 7 December 2024
Agent replied · 28 December 2024
Thanks Dawn for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Sharon and Tony went the 'extra' mile to help us get to the Exchange stage.
Angela · 15 June 2019
Agent replied · 13 June 2024
Thank you Angela for your 5* review of the service you received from Sharon and Tony based at our Frank Innes, West Bridgford.
Kind regards, Scott
★★★★★ 5/5
GoogleTony, Sharon and the whole team were absolutely excellent throughout. We listened to their good advice and they got us a near perfect price in less than a week after a very busy open day.
But then the hard work starts and Sharon in particular helped us every step of the way in managing and defending our corner, right through to completion.
Literally faultless service.
Johnny · 15 June 2019
Agent replied · 13 June 2024
Fantastic, thank you so much Johnny. I am pleased to read another 5 star review for our Frank Innes team at the West Bridgford branch. I will make sure i pass on your kind comments to Tony, Sharon and everyone involved at the branch.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleVery knowledgable, frequent communication throughout the process and high activiy. Faye and Kim were great to deal with
Steve · 15 June 2018
Agent replied · 13 June 2024
Thank you for this 5 star review. It is great to read that you found the team well informed, and were kept up to date throughout the process by Faye, Kim and the rest of the team at Frank Innes, West Bridgfords branch. Many thanks, Sarah
★★★★★ 5/5
GoogleAll the staff at Frank Innes were very helpful, they sold our house in double quick time and we got a good price for it. Because we live abroad we also needed help with cleaning and gardening, Frank Innes organized everything. Special thanks to Tony Cotterill, Sharon Walker and Sharon Blackman.
Linda · 15 June 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
