Trusted Agent profile · Nottingham
★★★★★
365 reviews across 1 platform
10 Central Avenue, West Bridgford, Nottingham, NG2 5GR
Frank Innes's office in Nottingham, at 10 Central Avenue, is rated 4.7 out of 5 across 365 reviews on 1 platform, including 365 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleGlenn and his team are amazing! They helped us getting our dream flat! Thank you for everything 😊 …
Thank you for taking the time to share your experience and for your excellent 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleReally poor customer service from Sharon. I overpaid rent and so was due money back. Almost two months later and no refund. My emails were unanswered, and I made multiple calls where she would say she was "just processing it as we speak"...but clearly wasn't... and "sorry for the delay, it's just one of those little things I keep pushing back". Awful. Every time I ring she is trying to end the call as quickly as possible and laughs everything off....I was still speaking when she hung up today. She's now said it should come through in a few weeks (another long wait)....but we shall see!NegativeResponsiveness, Professionalism
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe only positive about point I have about this place is Hayley, she has been helpful and supportive with queries we’ve had. However, apart from her we have received nothing but appalling service from Frank Innes and countrywide. From prior to our tenancy with them trying to get more rent from us despite the property being advertised on all platforms at a specific price. To being pressured into allowing someone access to the property in the middle of lockdown to take a cutting of a rose. Finally, we are two and a half months after our tenancy ending and we are no closer to even knowing how much of the deposit, if any is being returned to us. Every time we chase we are being told they are awaiting confirm from the landlord. We are being charged for missing items despite having evidence that these were not in the property, or correspondence from Frank Innes to remove specific items. When given this evidence, we are told we should I’ll be kept updated with the landlords comments, however we then have to chase, only to be told two and half months later that supposedly items are damaged, not shown in the checkout as so with no damage caused by ourselves and told we will have to bear the cost with no evidence. The entire process has quite frankly been outrageous. Fortunately we are home owners and no longer need to rent, but should we ever sell we certainly will not be using countrywide. Avoid at all costs.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMorgan & Sharon and the Frank Innes team are amazing. They offer a 5 star service unrivalled in Nottingham. Having rented our property portfolio through Frank Innes they were our immediate 1st choice to use to purchase and sell our porfolio of houses with. We own several properties in West Bridgeford and Morgan & Sharon has got us above market rate when selling them. They are amazing, got multiple cash offers and chased both sides of solicitors to get over the line in record time.
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
5/5
GoogleWe have just sold our property with Frank Innes. We have had nothing but a positive experience. The team are brilliant. Tony and Sharon particularly went out of their way to assist, advise and support us. We aren't experienced movers so we needed more guidance than most! Their professionalism, expertise and kindness will be what we remember most about selling our home (not the stress of move day!). Eric and Morgan also for listening and advising when you had to. Thank you. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleSharon Walker has been my rock and my best friend she was amazing. I honestly didn't think my sale would go though, but Sharon was by my side every step of the way. Can not thank her enough. Lisa cooj
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
Google1st rate service from valuation to completion. A few hiccups along the journey but problems always dealt with quickly and professionally. Special thanks to Emma in particular, regular updates on progress, nothing too much trouble. Thanks also to Tony, Sharon and Kim. Excellent service from all.
Thank you Ken for your wonderful comments and 5* review! I will of course make sure your kind words about Emma and the Frank Innes team are forwarded. Best wishes, Scott
5/5
GoogleI recently purchased my first house through Frank Innes and had a great experience. Kim was my point of contact throughout and was always helpful and quick to respond.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you Holly and the team for your proactive, professional service. Let my property within 24 hours of marketing it. Really happy with my new tenants and the fantastic customer service received from Frank Innes Lettings Westbridgford.PositiveResponsiveness, Quality, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleKim Jones was our contact at Frank Innes for the purchase of our property. She was very easy to contact and very responsive. Thanks for all your help Kim. Mrs KaurPositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleCharlene negotiated an excellent sale price and Sharon was always there at the end of the phone to sort out problems - there were quite a few at both ends of the chain. Tony was on hand to help resolve many of these problems. I mustn't forget Cherry who was often the first port of call when I rang - always a cheery greeting before she passed me on to one of the others. Overall, a very stressful time was made that bit easier and I still wake up on some mornings amazed that I made it! A big 'thank you' to the team at Frank Innes. This is the key, of course, they work as a team.
1/5
GoogleThe service I have received this morning from Sharon was horrendous. I rang to view the barn conversion in Gamston Villiage and the response I got was "we did viewings yesterday and I'm expecting 5 applications today so I'll have to give you a call Tuesday I'd nothing's happened" I have worked in and for Frank Innes before and I'm disgusted. I'm off work today and wanted to view and if I liked it I would probably have put the deposit Down today and started the application process but I wasn't given the option!! Extremely disappointing. Also when she asked me where myself and my husband lived at present and I said "Carlton" there was a disapproving snigger!! Don't judge people as you have no idea what our circumstances are or what we earn!! I'm absolutely raging this morning!! BAD SERVICE
5/5
GoogleWe recently purchased a property through Frank Innes and were extremely pleased with the service offered. Morgan Lees-Collier was our main point of contact and she was an invaluable help. First class all round, would highly recommend.PositiveProfessionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service. I needed a quick turn around for a letting, Grace went up and above what was expected and pulled out all the stops to get me in with in a week. Really happy with the process and all done with a smile.
Hi Eddie Thank you very much for this review and the 5* rating! Great to hear that Grace went the extra mile and managed to get you in the flat within a week! Kind regards, Jake
5/5
GoogleReview for Andrew Hall mortgage services consultant - I was a first time buyer, paid for his services and he was great. Responded to all my questions promptly, helped me make decisions I didn't know much about such as what house insurance to get etc as well as did a lot of the let work wiring with estate agent and solicitors so I didn't have to
5/5
GoogleExcellent service. Good communication throughout. Would highly recommend
Thank you for your review! We are so happy to hear that our communication and service exceeded your expectations. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe used Andy Hall’s services as a mortgage consultant via this branch, with this being the third house move we have gone to Andy for. His knowledge and expertise is second to none and we will always use his services for when we come to remortgage for as long as he is in the job - highly recommended!
Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTony and his team made sure the whole process went smoothly for us. I can’t praise them enough. Out of the 4 estate agents we had round they stood out by a mile and the outcome showed that we made the right choice.
Wonderful to read Ellen that you had such a positive experience with our local Frank Innes team! Kind regards, Scott
5/5
GoogleWonderful,nothing is too much trouble and so helpful. Great Estate agents.
Thank you for your kind words! We are thrilled to hear about your positive experience with our team. It's our goal to always go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI worked with Jessi Pabla from the office. She was very helpful with getting my property listed. She responded to my queries promptly, was very friendly and got the property advertised very quickly.PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleJessi Pabla is the best. She has provided incredible customer service whilst renting our new property. She is always there for you! Letting a property has not been so easy :) Thanks Jessi.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleThe whole process was superb and professional from start to finish and, wow, what a lovely bunch of people especially Sharon Coaton who showed me the property and finalised the rental... she makes a lovely cup of tea, too :)
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleHave been with Andy - mortgage adviser for many years now. Each time, we have had a great experience and would highly recommend him. Really great guy and extremely helpful.
It’s really lovely to read another 5* review and recommendation Craig. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleI am very happy with Georgia than help to get all information than I needed to do a repair at my rent house. She did worked very fast and efficent way. Thank you Georgia!PositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
