Frank Innes Nottingham reviews

★★★★★ 5/5

Google

Would recommend Frank Innes to anyone wanting to rent a property out. It was my first property to rent, Jessi helped every step of the way answering my questions and guiding me through the process. Found clients quickly and were very cost effective. Jessi was, and continues to be a superstar 🌟PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 14 June 2020

★★★★★ 5/5

Google

We had great service from Morgan Rees-Collier when we recently sold our flat. Morgan kept us up to date throughout, with at times, daily calls. Nothing was ever too much trouble she was always very upbeat and determined to get our sale through successfully. Cannot speak highly enough of the service we received from her.

Simon · 14 June 2020

★★★★★ 5/5

Google

Frank Innes Estate were really helpful. They were very understanding and cooperative and most importantly patient. Georgia, especially, was very very helpful and I'm very thankful for her help as she was very patient with me and offered me the best solutions for the most difficult situations.PositiveResponsiveness, Professionalism

Taiba · 24 August 2021

★★★★★ 5/5

Google

We were very sceptical about estate agents but found Frank Innes a very good one to work with. We initially had Tony come to value our property. He was very helpful and professional. We were probably fortunate in buying a property through them too. We were looked after by Sharon who was very helpful and nothing was too much trouble. She kept us informed and worked closely with the relevant Solicitor and Conveyancer. In fact anyone we spoke to in the office were very polite and helpful and followed through with whatever information was required. The whole process went very smoothly indeed - we couldn't have asked fore more.

Pat · 14 June 2023

★★★★★ 5/5

Google

Jade was incredibly helpful and supportive throughout the process. She was friendly and helpful and a pleasure to speak to - she really took the time to get a feel for what we needed and help us out. Would definitely recommend her!

Joe · 14 June 2022

★★★★★ 5/5

Google

I have recently been dealing with Frank Innes and they have been great through the whole process of moving back to Nottingham. The Agent who I was dealing with Jessi was fantastic and always got back to me in a great amount of time whenever I had a question to ask.PositiveQuality

Caden · 30 August 2020

★★★★★ 5/5

Google

Sharon Walker and her team were excellent and really helpful in our move. We were nervous first time buyers but we spoke weekly after the sale was agreed for updates which helped reassure us. Really happy with the service provided by her Thanks SharronPositiveResponsiveness, Professionalism

Rishi · 24 August 2021

★★★★★ 5/5

Google

Jess has always dealt with our property with upmost professionalism, always gives 100% dedication to whatever is required by her. Very pleased with how she manages our property and our tenants, more than satisfied with the level of service she gives us. Would highly recommend Jess and Frank Innes Letting.

Brian · 14 June 2020

★★★★★ 5/5

Google

I couldn’t recommend the friendly and professional staff at this branch more highly. Sharon especially, and Kim, Faye and Tony all kept us updated at all times during our house sale. Sharon was easy to deal with and her advice was second to none during a very stressful time. Thank you all so much.

Gemma · 15 June 2018

★★★★★ 4/5

Google

Excellent customer care service

Tabi · 2 April 2026

★★★★★ 5/5

Google

Just wanted to say how fantastic Sharon was during the whole process of buying a house. She was fantastic at communicating between us, the sellers and our solicitors and made everything so much easier in particular helping us when things would snag with the solicitors. Again, thanks for all your help Sharon.

Nick · 15 June 2019

★★★★★ 5/5

Google

As buyers, the staff at Frank Innes have been responsive, professional and invested in our move from our initial contact on viewing our new home. Kim Jones in particular has shepherded through our purchase, ably aided by Eric Smith. Thank you Lynn BettsPositiveResponsiveness, Professionalism

Lynn · 24 August 2021

★★★★★ 5/5

Google

Morgan was both persistent and patient in managing the sale of my flat which was very protracted due to technical matters on the lease. I was very grateful for her careful management of the sale which nearly fell through but in the end was successful.

Georgina · 14 June 2021

★★★★★ 5/5

Google

Jessi Pabla was excellent in finding a tenant for my property, every step was explained in detail and she kept in touch with me regularly, answering any questions I might have as a first time landlord. She made it all an easy process.

Sarah · 14 June 2021

★★★★★ 5/5

Google

Found a flat to rent and Georgia from Frank Innes made the whole process so easy, within a week everything has been sorted out and I'm sitting in here now with a smile on my face, thanks to Georgia & co !!

Humzah · 14 June 2021

★★★★★ 5/5

Google

Had a difficult case where Andrew assisted with the mortgage application. He was amazing and pulled out all the stops without hesitation to assist and was extremely helpful and very easy to deal with. I would not hesitate in recommending him in the future. Thank you again.

Sally · 24 November 2024

★★★★★ 5/5

Google

Attentive team managing my flat, with swift tenant replacement and good communication

Thomas · 16 December 2025

★★★★★ 5/5

Google

Glenn and his team are amazing! They helped us getting our dream flat! Thank you for everything 😊 …

Juana · 17 October 2023

★★★★★ 1/5

Google

Really poor customer service from Sharon. I overpaid rent and so was due money back. Almost two months later and no refund. My emails were unanswered, and I made multiple calls where she would say she was "just processing it as we speak"...but clearly wasn't... and "sorry for the delay, it's just one of those little things I keep pushing back". Awful. Every time I ring she is trying to end the call as quickly as possible and laughs everything off....I was still speaking when she hung up today. She's now said it should come through in a few weeks (another long wait)....but we shall see!NegativeResponsiveness, Professionalism

Georgina · 24 August 2022

★★★★★ 1/5

Google

The only positive about point I have about this place is Hayley, she has been helpful and supportive with queries we’ve had. However, apart from her we have received nothing but appalling service from Frank Innes and countrywide. From prior to our tenancy with them trying to get more rent from us despite the property being advertised on all platforms at a specific price. To being pressured into allowing someone access to the property in the middle of lockdown to take a cutting of a rose. Finally, we are two and a half months after our tenancy ending and we are no closer to even knowing how much of the deposit, if any is being returned to us. Every time we chase we are being told they are awaiting confirm from the landlord. We are being charged for missing items despite having evidence that these were not in the property, or correspondence from Frank Innes to remove specific items. When given this evidence, we are told we should I’ll be kept updated with the landlords comments, however we then have to chase, only to be told two and half months later that supposedly items are damaged, not shown in the checkout as so with no damage caused by ourselves and told we will have to bear the cost with no evidence. The entire process has quite frankly been outrageous. Fortunately we are home owners and no longer need to rent, but should we ever sell we certainly will not be using countrywide. Avoid at all costs.

Megan · 24 August 2022

★★★★★ 5/5

Google

Morgan & Sharon and the Frank Innes team are amazing. They offer a 5 star service unrivalled in Nottingham. Having rented our property portfolio through Frank Innes they were our immediate 1st choice to use to purchase and sell our porfolio of houses with. We own several properties in West Bridgeford and Morgan & Sharon has got us above market rate when selling them. They are amazing, got multiple cash offers and chased both sides of solicitors to get over the line in record time.

James · 24 August 2022

★★★★★ 5/5

Google

We have just sold our property with Frank Innes. We have had nothing but a positive experience. The team are brilliant. Tony and Sharon particularly went out of their way to assist, advise and support us. We aren't experienced movers so we needed more guidance than most! Their professionalism, expertise and kindness will be what we remember most about selling our home (not the stress of move day!). Eric and Morgan also for listening and advising when you had to. Thank you. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 24 August 2022

★★★★★ 5/5

Google

Sharon Walker has been my rock and my best friend she was amazing. I honestly didn't think my sale would go though, but Sharon was by my side every step of the way. Can not thank her enough. Lisa cooj

Alana · 14 June 2021

★★★★★ 5/5

Google

1st rate service from valuation to completion. A few hiccups along the journey but problems always dealt with quickly and professionally. Special thanks to Emma in particular, regular updates on progress, nothing too much trouble. Thanks also to Tony, Sharon and Kim. Excellent service from all.

Ken · 15 June 2019