Frank Innes Nottingham reviews

★★★★★ 5/5

Google

We sold our house through Frank Innes and were very pleased with the service we received. The progression of the sale had many hiccups along the way but Kim Jones and Morgan Lees-Collier were both exceptional in all their helping efforts to make the process a little less painful and stress free. We couldn’t thank them enough, they were there from start to finish and went above and beyond to ensure we didn’t miss out on our dream home. Thank you Kim and Morgan and thank you to the rest of the Frank Innes Sales Team. We wish you the very best!

Kay · 24 August 2020

★★★★★ 5/5

Google

As landlords with an existing property to let, we switched agents to Frank Innes because of the excellent service and proactive response of Jessi Pabla in advertising our property. Jessi was able to match us very quickly with prospective tenants; the referencing process was completed quickly and professionally and Jessi ensured we were fully informed throughout. We have been really impressed by Jessis's drive and determination in seeking new business whilst ensuring that as Landlords we were assured that our interests were fully protected. The prospect of moving agents was unappealing, but the experience has been really positive because of the work that Jessi and the Frank Innes team have done to support us. We are looking forward to a really good working relationship with Frank Innes and our new tenants.PositiveResponsiveness, Quality, Professionalism

Tim · 24 August 2020

★★★★★ 5/5

Google

I recently moved home with Hayley Thorpe as my contact at Frank Innes. The process couldn't have gone more smoothly. Hayley was extremely courteous and responded very quickly to all my questions, which took a lot of the stress out of the move. Within about 2 weeks of finding my new place, I had the keys and was ready to move in. Definitely the best experience I've ever had moving house. Many thanks.PositiveResponsiveness, Professionalism

Davie · 25 October 2021

★★★★★ 5/5

Google

I have just read some of the comments posted, saying they have had bad service. all i can say was that it was a pleasure to have such helpful and friendly staff. This was my first time moving, not knowing what to do and how to go about it. Tony came round and explained it all to me, and let me do my own time scale. such as when to post in the new year. It all went well, and I have been back just to say Thank you. So yes i will give 5 stars Thank you Tony and Sharon

Graham · 14 June 2020

★★★★★ 5/5

Google

I have a property that I wanted to rent out and Jessi Pabla handled everything for me from start to finish. She did all of the paperwork and sorted out all of the final details for me so that my experience was stress free! Despite being on her own in the office due to COVID-19 restrictions, she dealt with everything so quickly, professionally and was great with communicating with me so I knew where we were with all the details every step of the way. Highly recommend Frank Innes and especially Jessi 👍🏻PositiveResponsiveness, Quality, Professionalism, Value

Alex · 14 June 2020

★★★★★ 5/5

Google

Just want to say how wonderful both Holly and in particular Jessi have been. Really professional, curteous and have made me feel like a valued customer. Their communication has been excellent, they've explained everything in detail and Jessi has answered about a thousand questions I have had about a property! I've dealt with so many estate agents in the past, but Jessi has made me really pleased to have enquired with Frank Innes. Will be recommending them to anyone that will listen! Thanks Jessi, genuinely appreciate all of your help today!PositiveProfessionalism

Elaine · 14 June 2020

★★★★★ 5/5

Google

I was very impressed by the professional service from Frank Innes throughout our sale. Tony was very helpful getting our house on the market and answering our questions. From start to finish the whole team was friendly and helpful. A special thank you to Kim Jones for going the extra mile to sort out problems to ensure we were able to complete the sale and to Sharon Walker for her excellent communication, remaining calm and polite even when under pressure. I would highly recommend Frank Innes.

Sarah · 14 June 2020

★★★★★ 5/5

Google

I've been so impressed with the whole Frank Innes team, but especially Sharon in Sales - we have had a fairly complicated move as we are relocating into the area, and our sale took longer than we thought. The team have been brilliant in helping us navigate communication with our seller, manage timescales and all the associated surveys, mortgage admin etc. I would thoroughly recommend them and would absolutely make them my first port of call if we move again. Thank you!

Mel · 14 June 2020

★★★★★ 5/5

Google

Agent Harvey was extremely helpful throughout the property purchase process. Communication between myself and the vendor was excellent! Happy purchase experience !

Joe · 16 April 2025

★★★★★ 5/5

Google

I recently moved home with Hayley Thorpe as my contact at Frank Innes. The process couldn't have gone more smoothly. Hayley was extremely courteous and responded very quickly to all my questions, which took a lot of the stress out of the move. Within about 2 weeks of finding my new place, I had the keys and was ready to move in. Definitely the best experience I've ever had moving house. Many thanks.PositiveResponsiveness, Professionalism

Upbeat · 24 August 2021

★★★★★ 5/5

Google

As the saying goes, the first impression is the last impression. After 3 agencies, we passed in front of Frank Innes with great trepidation, but my wife and I went in to research rental availability. To our surprise, we were attended to with a big smile and lots of attention. Mr. Glen Andrew was super attentive and made sure to show us exactly what we were looking for. He explained the details of each house and how it works and at the end, he printed out our options for us to take with us and think about scheduling a visit. Regardless of whether we close a deal or not, the attention and welcome given to us was worthy of a good evaluation. Now let's move on and see if we can get a beautiful house with Frank Innes. The next day we went to visit one of the chosen houses and met Holy. A loving person, he showed us the apartment with all his attention and dedication. He explained to us how to carry out the application and within a few days he gave us a result. For those looking for a place to rent and receive good service, the agency exceeds expectations and demonstrates excellence in personalized and human service. Note 10.

Marcelo · 24 January 2020

★★★★★ 5/5

Google

I have just completed buying my first ever house, which has had it's ups and downs.... I can honestly say that i can't thank Emma Liversidge and the team enough.. Emma was patient at times when i didn't really have a clue what i was doing in keeping me calm, guiding me through best practice and just being someone i could unload my anxiety on and she supported me no end.... weekdays and weekends! I couldn't have asked for a better adviser and would recommend Emma to anyone!!

Matt · 26 October 2019

★★★★★ 5/5

Google

I have just completed buying my first ever house, which has had it's ups and downs.... I can honestly say that i can't thank Emma Liversidge and the team enough.. Emma was patient at times when i didn't really have a clue what i was doing in keeping me calm, guiding me through best practice and just being someone i could unload my anxiety on and she supported me no end.... weekdays and weekends! I couldn't have asked for a better adviser and would recommend Emma to anyone!!

Matthew · 25 August 2019

★★★★★ 5/5

Google

My mum is 84 and had been living in the house for nearly 60 years. The Frank Innes team were excellent. I dont live local to mum and they went out of their way to help mum fill in forms from our conveyancer and were good at explaining the selling process, keeping mum upto date and answering questions mum had. Which made it less traumatic for her. I would like to express my heartfelt thanks and would thoroughly recommend this team for anyone wishing to sell their home.

Jan · 15 June 2019

★★★★★ 5/5

Google

The sale was handled extremely well from start to finish. I was extremely pleased with how positive Sharon was when she first came to do the valuation. This was then followed up by Tony who arranged everything we needed to help make a quick sale, with the minimum of fuss. Emma then took over and was excellent arranging the viewings and keeping me informed throughout the process. Well done to you all, I would certainly recommend you to anyone thinking of moving.

Pete · 15 June 2019

★★★★★ 5/5

Google

Really happy! Walked in without an appointment to ask for some advice about renting my property and James was really helpful and started me on the right track.

Natalie · 7 December 2024

★★★★★ 5/5

Google

The team at Frank Innes were incredible! With being somewhat a novice i was given a first class service and step by step guidance and support. Particularly Faye who was professional, attentive and had a wealth of experience! Working full time I left the viewings in her safe hands and my property sold with 4 days of being on the market. The team were always available and the service friendly and efficient!! I would highly recommend Frank Innes and the team.

Jenny · 15 June 2018

★★★★★ 5/5

Google

Absolutely brilliant from Tony and his team. Extremely professional with good advice on selling and buying. Highly recommended.

Matthew · 16 April 2025

★★★★★ 5/5

Google

Jack Chambers managed the sale of my late mothers house. It was a complicated business with joint executors and another company appointed to obtain and manage the probate. After the first proposed purchasers withdrew at a late stage we were fortunate that through Jack another purchaser was soon found. The process of searches seemed to take ages but through it all Jack and the team were very professional and kept family members informed of progress. The end result was successful .

Brian · 15 June 2017

★★★★★ 5/5

Google

We have recently began the process of renting a property through Frank Innes and what a refreshing experience it was to deal with Jessi Pabla. We have had some nightmare experiences with letting agents in the past but Jessi made the whole process very easy throughout and is a credit to the Frank Innes team. We would highly recommend getting in touch with her if you are looking to let in Nottingham!PositiveResponsiveness, Quality, Professionalism

Jules · 24 August 2020

★★★★★ 5/5

Google

The team at Frank Innes have been nothing but exemplary. The whole team have been supportive throughout the process. In particular Sharon Walker has been exceptional. Sharon has acted not just as the selling agent but the glue throughout the whole process and could not have done more to support. I would not hesitate to use Frank Innes again and would seek out Sharon!

Gary · 14 June 2022

★★★★★ 5/5

Google

Jessi has been absolutely fantastic for us this past 4 weeks. As overseas landlords, she calmly handled our long-term tenants moving out, found us new several applicants within days, and made a clear recommendation when references were cleared within 48 hours. Every email Jessi sent was clear, professional, friendly and efficient. Nothing was complex, ambiguous or needed follow-up. Probably the smoothest re-letting we have ever experienced. Thank you so much Jessi!!!PositiveResponsiveness, Professionalism

Shaun · 24 August 2020

★★★★★ 1/5

Google

Dreadful experience ending our tenancy early. I am disabled and cannot work so me and my partner could not afford to rent the flat any longer, however we where charged an up front fee of £450. Little to none of the agreement was properly explained to us and we have ended up being charged rent and council tax for a property we don't even have access to for 2 months with almost no contact from the estate agents. We also where never informed of the tenancy being filled and our requirement to pay rent being over, we had to find this out our selves and still haven't had a word from the person who was supposed to be managing this agreement. Very disappointed, be very careful working with this team It feels very much like they just want to help the landlord make as much money off the tenants as possible no matter their situation.

Gizmo · 16 August 2024

★★★★★ 5/5

Google

Thank you to Jessi Pabla for all her support and help with finding tenants for my newly acquired property. Jessi was efficient and professional along with always being positive and friendly. She dealt with all my queries promptly and even visited the property for me and took photos of my new carpets to send me while I was away! Thank you to Jessi Pabla and Frank Innes.

Heather · 14 June 2021