FHP Living Nottingham reviews

★★★★★ 5/5

Google

Excellent service throughout from Toby throughout the process of letting my flat

Vanessa · 16 October 2025

★★★★★ 5/5

Google

Great service from Elliot Brown at the City Centre branch whilst searching to buy an apartment. Thank you Elliot!

Bren · 16 April 2023

★★★★★ 5/5

Yell

Estate Agent - Elliot Brown

Elliot found us a buyer early on, Then managed to keep things on track when communication between conveyancers was challenging during the lockdown period. He had a good relationship with the buyer which was helpful when sorting issues that arose. Because FHP were also the letting agent, Elliot was helpful in sorting out the transfer of the tenant to the new owner. Overall an excellent service and highly recommended

SueB-832 · 10 July 2020

★★★★★ 5/5

Google

Excellent service from Elliot and his team, exceedingly happy with the service provided throughout the sale. On the ball and committed to ensuring a quick resolution, highly recommend.

Linda · 16 April 2022

★★★★★ 1/5

Google

FHP Living are the worst agency that I have ever dealt with before and I would strongly recommend people who are going to rent a property from them to reconsider, especially students. When I moved into the property it was absolutely filthy and had obviously not been cleaned, even though they lied and said it had been, there were obvious signs of it not having been cleaned (greasy kitchen, dirty windows, dust everywhere, even stains in the toilets!!!!), this all making it a risk to our health, especially because the property was not up to the cleaning standards and safety measures that should've been taking due to COVID-19, the kitchen floor was cracked (trip hazard) and the boiler was not working, which meant there was no heating or hot water. On top of this there was a massive leak from the upstairs bathroom to a bedroom downstairs that meant that we could not use it and, since it leaks (still has not been fixed) through to where the lightbulb in the room is, making it an electric hazard. This was the condition the property was in almost a MONTH after the tenancy started and the agency did nothing towards the fixing of all of this until very recently (almost two months since the tenancy started). Due to the property being uninhabitable I was forced to move somewhere else until these problems were fixed. I called and emailed and gave them a two week deadline to fix all of the major problems of the property, and informed them that I would be entitled to seek accommodation elsewhere to live in a habitable property if they did not complete the fixes. They failed to do so, and then informed me that I was entitled to leave, and I gave them plenty of notice and moved out. THEN I receive an email from FHP after I had moved out saying that I was in fact still liable for the rent and not entitled to move out, completely contradicting what I had been previously told, and also lied and told me they never told me I could leave, which would be perjury (criminal offence) if this matter were to be taken to court. They also accused me of lying, which put more stress on me on top of the whole situation, which has already caused me a lot of stress and anxiety. It has been a truly horrible experience for me and I would strongly advise no one else to trust FHP Living. I would give them 0 stars if I could.NegativeResponsiveness, Quality, Professionalism, Value

Paula · 26 August 2021

★★★★★ 5/5

Google

Jane & Jason at FHP provide a truly professional service whether you are buying or selling property in Nottingham. Quality service from start to finish and they can take all the strain for you. They have excellent knowledge of the Park Estate which can be a great help with the legal set up as it is a privately maintained residential area, particularly useful when they can help guide solicitors to the right information.They work whatever hours of the day are necessary any day of the week to help their clients achieve results. I wouldn't hesitate in recommending them to anyone looking at property right now.PositiveProfessionalism

Iain · 26 August 2021

★★★★★ 5/5

Google

Brad has been a huge help with sorting all the problems we've been having lately with our flat. He's always kept us up to date, chased things regularly and made sure that people are following through with the things that needed sorting. I never really give any feedback on things normally but felt that the service he gives needs some credit. I wouldn't hesitate in recommending FHP living for either new tenants or potential landlords.

Oli · 16 June 2015

★★★★★ 1/5

Google

Unprofessional agent. Two viewings arranged where the agents don’t turn up. Complete time wasters incapable of sticking to a diary or communicating. If simple things like a viewing are a chore to this agent what will the complete experience be like. I dare not find out. Thanks for wasting our time.

Nesh · 16 April 2024

★★★★★ 5/5

Google

We have just purchased an apartment in Nottingham city centre though FHP Living. We would very much like to comment on the help that we have recieved from Elliot Brown. Buying apartments in this climate was inveitably going to be challenging however Elliot often went out of his way to work additionally to ensure we overcame these. He remained positive and proactive thoughout the whole sale from start to finish. I would recomend anyone using this estate agents to request Elliot as their advisor.

Fiona · 14 June 2021

★★★★★ 5/5

Google

I contacted FHP on behalf of a family member, who lives abroad. I needed my brief to be fully understood as time was of the essence. Carol at FHP was first class, interpreting our needs perfectly and Katie executed the need by showing us a range of properties which gave us a full understanding of the availability. Alex then completed the deal with the landlord on our behalf. We couldn't have wished for better service. Thank you team FHPPositiveResponsiveness, Professionalism

Phil · 14 June 2021

★★★★★ 5/5

Google

I am very pleased with service of FHP living Rose is very helpful and supportive in getting my property purchase completed. Good clear communication with quick responses .Thank you Rose. I highly recommend FHP Living .

J · 14 June 2020

★★★★★ 5/5

Google

Huge thanks to Jason and Jane for all their hard work in selling our property. They went above and beyond in all areas and were always available to offer invaluable advice. They have my highest recommendation. Thank you.

Sarah · 15 June 2019

★★★★★ 4/5

Google

Overall a good experience, Jules was particularly helpful in ensuring our completion happened on time and for that we are very grateful. We would definitely buy a property through FHP again.PositiveProfessionalism

Scarlett · 14 June 2021

★★★★★ 5/5

Google

We recently bought a property through FPH Living, Lily Meakin provided a five star service from start to finish and I would 100% recommend.

John · 16 April 2025

★★★★★ 1/5

Google

As with all rentals ive had in the past, very quick to take the money from you but delays in getting the deposit back, it took two weeks in the end. Also seemed to have trouble getting direct answers from simple questions on emails, very frustrating on a regular basis. One thing to comment is that customer service should continue for the period that you are paying, however ive found that it is only the case when first getting into the property. during my tenancy it was a consistent feeling from staff in branch and emails of "we are already getting what we need (money) so we dont need to do anything further to help this tenant". For example when i moved in the smoke detector battery made a frequent beep because of low battery or a fault. I'm not allowed to replace because it could be classed as tampering...FIVE WEEKS later finally gets replaced, not good enough really. also living in castle exchange building is a nightmare as FHP rent some apartments but dont manage the building communal areas. the relationship between FHP and truelove seems to leave alot to be desired, truelove are unresponsive as i dont rent from them and have had trouble with the general state of the building, security and maintenance. even getting consistent bins removed has been issues leaving the carpark in a truly disgusting state. Additionally from day 01 until the day i left (three years), the lifts have NEVER consistently worked, and the lift on the broad street entrance has never been able to go onto the second floor. Seriously consider access if you are need assistance.

Josh · 23 October 2020

★★★★★ 5/5

Google

Elliot is very professional in handling all the sectors of the sale, especially during this unique period. The queries are answered quickly and thoughtfully. Will come back again.PositiveQuality

Kris · 26 August 2021

★★★★★ 5/5

Google

I have used FHP for several years to let and manage a couple of flats. They have been proactive and deal with issues quickly and efficiently. I would recommend dealing with FHP and in particular Carol O’Grady.

Guy · 15 June 2018

★★★★★ 5/5

Google

FHP living and in particular Amy has been extremely helpful through the entire process. She's kept me up to date with the progress when solicitors have been less than forthcoming and help chase various instances.

Regina · 15 June 2019

★★★★★ 5/5

Trustpilot

Very professional

Very professional, efficient and communicative. As a landlord, Armani and the rest of the team have been great at managing properties for us

RY · 27 February 2026

★★★★★ 5/5

Google

Very helpful and happy to be fully moved in!

Georgia · 16 September 2025

★★★★★ 5/5

Google

We had been looking for the right property for such a long time! Jane and Jason found are dream house and constantly supported us till the sale. We went through many issues during the whole process, but they spent time and effort to help us complete the sale!!! They are extremely professional, supportive and they would always listen to your needs and find the best property for you! Great experience! Katerina-Emmanuel

Kat · 16 April 2022

★★★★★ 1/5

Google

As with all rentals ive had in the past, very quick to take the money from you but delays in getting the deposit back, it took two weeks in the end. Also seemed to have trouble getting direct answers from simple questions on emails, very frustrating on a regular basis. One thing to comment is that customer service should continue for the period that you are paying, however ive found that it is only the case when first getting into the property. during my tenancy it was a consistent feeling from staff in branch and emails of "we are already getting what we need (money) so we dont need to do anything further to help this tenant". For example when i moved in the smoke detector battery made a frequent beep because of low battery or a fault. I'm not allowed to replace because it could be classed as tampering...FIVE WEEKS later finally gets replaced, not good enough really. also living in castle exchange building is a nightmare as FHP rent some apartments but dont manage the building communal areas. the relationship between FHP and truelove seems to leave alot to be desired, truelove are unresponsive as i dont rent from them and have had trouble with the general state of the building, security and maintenance. even getting consistent bins removed has been issues leaving the carpark in a truly disgusting state. Additionally from day 01 until the day i left (three years), the lifts have NEVER consistently worked, and the lift on the broad street entrance has never been able to go onto the second floor. Seriously consider access if you are need assistance.

Joshua · 14 June 2020

★★★★★ 1/5

Google

I would not recommend this company to literally any living soul. I would give them 0 stars but it won’t let me. I’ve NEVER had such an UNPLEASANT experience with any student accommodation company with my 5 years in Nottingham. The staff are unhelpful and unprofessional. They also don’t seem to screen the landlords that they work with. In numerous occasions they have triggered my anxiety to the point that I had to see mental health professionals due to them and the property owners they are working with. It’s been almost 2 weeks since my tenancy ended and they still haven’t returned my deposit or any of my housemates. They don’t seem to care about the people they do business with as long as they get the money they want. It takes them 5 minutes to collect your money but who knows how long it will take them to return it. It also appears that they’re not making any progress with returning our deposit as they made us sign forms for it but the person who was dealing with it went on holiday and failed to give us any updates. Please, don’t even bother with FHP living and Tara&Tara Ltd. You might as well take anti-depressants now if you do decide to get accommodation through them.

Maria · 14 June 2020

★★★★★ 5/5

Google

I am leaving my tenancy with a sad heart, as I have lived living in my beautiful property. FHP looked after the building and myself with professionalism and ease. No problem was too much and they responded quickly. Another thing I would like to note was it was great dealing with people who were so understanding. They could not have helped more during the COVID-19 issue, and I really want to thank them all. I would recommend fully.PositiveResponsiveness, Quality, Professionalism, Value

Claire · 14 June 2020