FHP Living Nottingham reviews

★★★★★ 5/5

Google

I recently rented a flat using this agency and I couldn't rate Alexandra highly, she was professional, easy to contact and answered all my questions efficiently. I would recommend using FHP and Especially Alexandra.

Luke · 16 April 2024

★★★★★ 1/5

Google

URGENT WARNING. New investors, New Home Buyers, everyone looking for a place to call home. DO NOT USE THIS COMPANY! Worst! Company going. I was living in one of FHP Living flats. I should have taken the first red flag when Toby the agent who showed me around, was an idiot with no knowledge of the flat or able to even answer the simplest questions I had. I took him as a newbie or to be nervous. I continued with moving forward with the flat, paid a holding fee and everything seemed to go well. Then when I moved in I did what anyone would, clean the whole flat. But from the maintenance report I got for this flat and the items in the flat and what work has been done. Nothing in that maintenance report was correct and they provided me false information. Nothing in Flat 1, 1 Palatine St was to standard. I had to buy three mop heads to clean the whole flat because it was so dirty, I brought so many different cleaning items just to make the flat feel and look clean, They provided me a washing machine that has had mould from the last tenant or the one before them I must of spent hundreds in cleaning products to remove the mould, however never did and coursed my clothes to always smell, so I had to use family or friends to make sure I had clean clothes. Each complaint I made regarding the washing machine was ignored, not taken seriously. All Toby would say is “Provide pictures” that’s all he did, sent pictures and nothing happened, I was left with that washing machine right up to my eviction so Ten months. Because I lost my job and was in hardship I understand I was behind on the rent, but the problem I have with FHP Living is the Bullying, Negligence, False Information and Overlooked and how I can say these are by the emails, witnesses and pictures I have gained. But sadly this wasn’t the only problem that was overlooked. Due to being one or two month behind on rent, I was called by an Associate Director called Carol O’grady who didn’t have any care for the situation I was in, didn’t accept my explanation to why I was late and what I was doing in making sure I could catch up. She then used bully tactics to scare me in signing an early removal due to the landlord bills being behind and it would be best for us all, when explaining I would be homeless she didn’t care and only wanted actions, because I didn’t have a true understanding I went to seek advise, I went to Nottingham Law Centre and the information they truly helped me with, I was told she used bully tactics and false information in getting me out of my tenancy early, but to my tenancy agreement was till April the 28th 2024, if i was to agree to carols request housing aid couldn’t of helped me and she would of made me intentionally homeless. With the emails I have she soon changed her tune and tried to use kindness to say she wasn’t doing anything like that. But email I have does, but what confused me was the call from not a FHP Living number but her mobile, when I asked for the recording from the call she made to me, she said she didn’t have it because it wasn’t the office line but her mobile. Because my complaints from the issues I had from this Flat which wasn’t just the ventilation from the bathroom, or the washing machine it was the damp and mould around my bedroom window which made my bedroom smell like damp and mould, but was always cold which made me very ill. Because i was ignored I went to a solicitors to help me with the issues facing the flat, from the explanation to my solicitors they contacted FHP Living. I then was met with two directors from FHP Living and the maintenance team. Luke Pritchett and a lady called Laura. Who came to the house to view and see if my complaints was true. I was with my business partner who also can confirm what we witness during that view. I then got a email from Luke stating nothing was wrong with the flat. I can go on, but can’t. All in all do not use this company.

Toby · 16 April 2024

★★★★★ 1/5

Google

Absolute worst agency to use to find accommodation as a student, they would receive 0/5 if it was possible. If you, your sibling or child is looking at this company I heavily suggest to take your money elsewhere. Students are living in damp, mouldy conditions without basic utilities for weeks at a time whilst the company refuses to answer emails and dodges questions - and still tries to put the tenants as those in the wrong! The company needs sorting from the top down before it can be anywhere near suitable.

Laura · 16 April 2024

★★★★★ 1/5

Google

FHP are the worst letting agency I have encountered during my three years of being a student in Nottingham. Incompetence, unhelpfulness, and deceitfulness seem to be their trademarks. The most significant issue we faced was the incessant drilling and construction noise coming from the units below us. Initially, FHP insisted it had nothing to do with them or the landlord, but later they admitted that the work was being carried out on their behalf, exposing their dishonesty. Shockingly, they never informed us about this ongoing construction before we moved in, leaving us blindsided and feeling deceived. FHP also misled us about the expected timescales, assuring us the construction would be completed within a few weeks. However, the noise persisted for months, making our living conditions unbearable. The construction noises would start as early as 6am, which violated legal regulations prohibiting such disturbances before 8am. It was only after threatening legal action that they reluctantly initiated discussions with the contractors to enforce the legal starting time. While I understand that construction work is inevitable, their lack of consideration and failure to address the issue in a timely manner was simply unreasonable. I want to emphasize that my dissatisfaction is not a case of complaining over something minor, the noise was so intense and deafening you couldn’t even hear each other speak. The inability to get a good nights sleep or study in the flat really impacted our quality of life and mental health. Furthermore, their communication was awful. They were slow with responses to emails and consistently evaded addressing our concerns directly and made it extremely challenging to resolve any issues. Maintenance problems, such as a blocked sink, a broken shower head, broken door handles and fridges were promised to be fixed within the week, but we were left continuously following up and chasing after them. Their negligence in attending to these basic maintenance issues was appalling. This situation is a perfect example the all-too-common scenario of student letting agents exploiting and disregarding the needs of students, but in this case, it was taken to a whole new level. If you expect anything to be accomplished, you must exhibit extreme persistence. I cannot emphasize enough how strongly I discourage anyone from engaging with this letting agency, particularly if you happen to deal with Daniel Oxberry, who, in my personal experience, epitomizes dishonesty. Their incompetence, deceitfulness, and lack of regard for tenants' well-being make them utterly untrustworthy. Save yourself the frustration and seek out a more reputable and reliable agency.

Tuzel · 16 April 2024

★★★★★ 1/5

Google

SHAMBLES. I pay crazy rent in a 'Luxury home' in the park. I have asked for support with the homes as plaster is falling from the roof, mould is growing & the council asked for a bannister to be added 10 months ago as the stairs are dangerous. All of these issues have been ignored aswell as 3-4 more that I've made clear over 10 months ago. They want to do 'inspections' on your home every 3 months but don't resolve any issue found on the inspection, it feels more like an invasion of privacy for the landlord. They also asked for the council to come around and have just completely ignored everything they asked to be resolved. AVOID

Jack · 16 April 2024

★★★★★ 5/5

Google

We decided to move house on a very short notice. Sheryl helped my friend and I to find a beautiful two bed flat in a very good location. Sheryl is extremely efficient, helpful and knowledgeable and extremely thorough. I have no doubt that if it was not for her help and support, we would not be able to get a house on such a short notice.

Siavash · 15 June 2018

★★★★★ 2/5

Google

Horrible experience with this agency, our agent rushed things and eventually left without telling us even though we were in the middle of sorting out our issues with landlord and he was the communicator between us. Would never use this agency, they are useless EXCEPT for Tommy and Greg who were so helpful in picking up the pieces and helping us solve the issue after months. Only gets 2 stars for those two, thank you.

Lottie · 16 April 2024

★★★★★ 5/5

Trustpilot

Helpful and knowledgable team who are…

Helpful and knowledgable team who are proactive in supporting landlords. Any issues dealt with promptly and helpful solutions offered.

B · 26 February 2026

★★★★★ 5/5

Google

We received a great service from Sheryl at FHP City Centre. For the entire length of our tenancy, 3+ years, she has been quick to respond, helpful and very efficient in solving any challenges that arose. Many thanks to her!

M · 6 August 2025

★★★★★ 5/5

Trustpilot

Excellent service from Elliot at FHP Living

Elliot from FHP Living made buying my first home possible. From start to finish Elliot has been efficient, professional and a pleasure to deal with. Many obstacles arose when purchasing this property (including a change in mortgage, EWS1 forms and price negotiations) but Elliot used his experience and expertise to guide me through this process and make closing on the property possible. Many thanks to Elliot and the team at FHP living and I would highly recommend them to anyone looking for a property consultant.

Aoife · 9 July 2022

★★★★★ 5/5

Google

FHP have been great, firstly managing our apartment for a few years, which was hassle free, then selling the property. Elliot was very professional, quick to respond to us with our queries and was very pro-active. Great service from start to finish - highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 14 June 2022

★★★★★ 5/5

Google

I sold a flat in Nottingham city centre through FHP, which was recommended by my sollicitor. I was impressed from start to finish by the professionalism and dedication of the staff. In particular, Rose was extremely professional, providing a fair assessment of the flat, and leading the process to the end very smoothly. This was a stress-free experience.

Corentin · 14 June 2020

★★★★★ 5/5

Google

We have just sold a city centre 2 bed flat through FHP living . Jason and Jane provided a five - star service from start to finish and we would 100% recommend them . We have used numerous estate agents over the years selling various properties and we definitely feel FHP living city centre has been the best service we have ever received. Thankyou so much

Helen · 4 August 2024

★★★★★ 1/5

Google

Dealt with Weekday Cross branch. Appalling. Utterly unprofessional. No responses to multiple messages and emails sent to an agent who was supposed to be marketing my apartment. Go elsewhere. They have become too big to bother with small landlords.

Musa · 16 April 2023

★★★★★ 5/5

Google

A responsive and polite set of property managers - usually very quick to get issues resolved. We deal with Zofia who is excellent- very polite and expedient at responding to issues and queries

Tadgh · 16 September 2025

★★★★★ 5/5

Google

FHP have been very professional and helpful in selling our house. Fully recommended. Lee Matthews was the representative who managed houses in our area and he was invariably courteous, punctual and professional. Our only minor reservation was that cover arrangements were not completely satisfactory when Lee was away at a slightly tricky stage of sale negotiations.

Peter · 14 June 2020

★★★★★ 4/5

Google

Though there was a mix up with my deposit, I received excellent help from Theano at FHP. She was so kind and patient, she helped me for 4 months straight and she went above and beyond for me! Safe to say that if you have any concerns or queries then Theano will be the right person to help you! Overall FHP have been a good management for my accommodation :)

Angellica · 16 April 2024

★★★★★ 5/5

Google

We recently sold our property, and after discussing the sale with a number of agents, decided FHP were the best option. We were not wrong. From the initial valuation through to completion, Jason and Jane were superb. Hugely professional throughout, they also showed genuine care. We couldn't recommend them highly enough.

Paul · 14 June 2021

★★★★★ 5/5

Google

While renting a property with FHP as the letting agent, we’ve found the team to be friendly and helpful in dealing with enquiries. Particular thanks to Carol O’Grady for keeping us informed on the progress of a maintenance issue which was resolved quickly and courteously. Carol was professional, proactive and extremely reassuring. Would highly recommend.

Bridget · 14 June 2020

★★★★★ 1/5

Google

Absolutely appalling for my student daughter. No inventory, fire door jammed shut so unsafe in the event of a fire, 2 faulty\/missing beds, broken furniture, abandoned furniture in the back garden - I could go on. And yet virtually no engagement from Jonty despite many phone calls and emails. The only efficient, professional action I have witnessed in the taking of our deposits and rental payments. (Source : allAgents)

Kate · 16 April 2024

★★★★★ 1/5

Google

Blamed me for damage that I had proof I did not do then refused to respond to any of my emails providing evidence of the fact I didn’t do the damage.

David · 16 September 2025

★★★★★ 5/5

Google

Just want to say a thanks to Zach, our property manager. He has been responsive to our issues regarding internet, he finds resolution to our problems promptly and I am very grateful as I have had negative experiences with other letting companies in the past. So, thanks Zach! DaisyPositiveResponsiveness

Daisy · 26 August 2021

★★★★★ 5/5

Google

I have had first class, professional dealings with FHP Living. I was kept well informed, my questions answered promptly and Lee has been courteous and informative at all times. I will be involved in another house sale within the next six months and I have no hesitation at all in using FHP Living again.

Maralyn · 14 June 2020

★★★★★ 5/5

Google

Jason and Jane at FHP could not have given us any better service. Jason found the perfect apartment which was not technically for sale but he definitely thought outside the box. He then persuaded the owner that they wanted to sell! Jane was amazing at keeping things moving. Which at times was not easy with COVID. When the time comes to sell we would not hesitate to use them and would certainly highly recommend them. Both really are experts in their field. Thank you!PositiveResponsiveness, Quality, Professionalism

YNW · 26 August 2021