FHP Living Nottingham reviews

★★★★★ 4/5

Google

I would just like to praise Carol O’Grady on how hard working, kind and friendly she is. I have come across a few issues and have contacted multiple people and it always seems to be Carol who takes her time to respond and help me as much as she can. Thank you for all your help! Keep it up!

Charlie · 14 October 2025

★★★★★ 1/5

Google

I lived in a flat marketed by FHP Living for close to 3 years and, unfortunately my experience was bad from day 1. I was told at the point of signing documentation that the apartment had been professionally cleaned. It had not. The oven was thick with grease, the blinds in the bedrooms had caked on dust that took me hours to clean and the carpets were filthy. There was damage to the bedroom wall, which I gave a pre-requisite to be fixed before moving in. Nearly 3 years later it was never rectified. I sent copious documentation acknowledging these issues from the day I moved in, keeping email record of all contact that I had. It often took me days or, sometimes weeks, to receive an acknowledgement of my issues. And then it came to moving out. After initially arguing with FHP as they tried to force me to employ a professional cleaner, which is no longer legal, after handing the property back, they have still charged me £50 for 'a light clean of the kitchen' and to replace a lightbulb because it is not one of the lightbulbs that were missing at the start of my tenancy but a different one. The evidence I asked them to provide me consisted of a missed Tupperware in a cupboard and a label. Even though I've provided evidence of the state of the property when I moved in and handed it back in better condition, they've charged me. When proposing deductions, they sent me a letter with no costs, asking for my approval. When I requested costs and evidence, they were 'waiting on whether the landlord wanted to make improvements before they could confirm the costs', which simply isn't good enough. And then, as stated, the costs are incredibly unreasonable. I received an email saying they requested the landlord waiver the charges, but heard nothing since then, nearly 3 weeks ago. I've honestly given up on communicating with them. Once you're in a property, they really don't care. Whilst I understand you're managing on behalf of a landlord, there is a minimum expectation from a tenant for things to be resolved. Perhaps it was just my landlord, but seeing the other reviews, it seems a lot of people had problems during their tenancies and over and over again, deposits have been withheld and deducted without due reason. If you're looking to rent in Nottingham, I would avoid FHP.NegativeResponsiveness, Quality

Julianne · 14 June 2021

★★★★★ 5/5

Google

I live in Australia and recently needed 3 properties valuing in Nottingham. FHP Living were really responsive and professional. Steven Gray was particularly helpful, despite the properties being in 3 very different locations in Nottingham. He coordinated everything with my tenants (which were not always the easiest to get hold of) and also liaised with the specialists in FHP Living who knew the market well for the 3 property locations. Steven then put together 3 comprehensive professional valuations quickly and efficiently. Thank you for your help and professionalism.PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 14 June 2021

★★★★★ 5/5

Google

The student team was great, they really facilitated to my needs and held my hand throughout the process. I want to give a big shout out to Theano for being the best of the best. She really has helped me and stuck with me for that I’ll be forever grateful.

Ej · 16 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent service from the whole office. Answer emails immediately and nothing is ever too much trouble, I would highly recommend! Especially Catherine Cooper and her team!

Lisa · 2 March 2026

★★★★★ 5/5

Google

Kelah has completely changed my view of letting agents. From the start, she’s been incredibly attentive, answering every question quickly and with real care. Her responsiveness and attention to detail have made me feel so at ease throughout the entire process. She genuinely goes above and beyond to make things smooth and worry-free. It’s rare to find someone so dedicated and approachable in this field, and I’m grateful to have had her help!

Arash · 16 April 2025

★★★★★ 5/5

Google

Nice service, lived in one of their properties for a year! Lovely landlords too.

Daria · 11 September 2026

★★★★★ 5/5

Trustpilot

I am a landlord who has been using FHP…

I am a landlord who has been using FHP Living at the Weekday Cross office in Nottingham . They have always found me excellent tenants and given personalised advice when needed . My contact person is Zofia who is exemplary in moving around keys forwarding messages to tenants and giving all round excellent advice . I have even had a phone call this week to discuss the Renters Rights Act . Excellent .

Peter · 27 February 2026

★★★★★ 5/5

Google

We had three apartments to sell in the same building and wanted to market them simultaneously. Jason and Jane took the project on, immediately created very professional sales packs and viewings began instantly. Two of the apartments were quickly under offer and the third followed some weeks later. There were a few obstacles along the way but these were rapidly addressed and Jason and Jane followed each sale closely to a successful conclusion. We were very happy with the outcome and would recommend them to anyone looking to sell, or buy, property in The Park. David Smallridge

David · 14 June 2020

★★★★★ 5/5

Google

We found the perfect flat thanks to Jason Cook and Jane Dixon. We had been searching for a while and had nearly offered on a flat Jason had found for us, but it didn’t work out. For a while we stopped actively looking but Jason really understood what we were looking for and when this flat came up he contacted us straight away and it was perfect! Jason really took the time to get to know us and what we were looking for. Jane and Jason are a formidable team and I cant recommend them enough. They are excellent communicators and they’ll have your back. Really lovely service.

Samuel · 14 June 2020

★★★★★ 5/5

Google

I have nothing but praise for Jane Dixon an employee and estate agent for FHP. and our listing. From the onset she worked diligently organizing the photo shoot of the property, keeping us updated on viewings and offering advice where necessary. She was always prompt in her replies to any emails I sent and had kept me calm when things didn’t seem to be going according to plan due to the current situation. I’d highly recommend her. Thank you so much Jane

Judy · 14 June 2020

★★★★★ 5/5

Google

We used FHP to sell our old house and buy a new one (late 2018 / early 2019). We dealt with Jason and Jane at FHP - they were very professional. Both transactions were fairly straightforward, but they quickly helped sort a couple of issues that cropped up. Communication was very good - we could always get them on the phone when required, and they kept us informed about the viewings etc. They managed to quickly find buyers for or house. When it came to buying, they took time to understand our requirements (they know the local market incredibly well), and the house we ultimately bought was only the second or third they showed us. Overall, we were delighted with the service provided.

Paul · 14 June 2020

★★★★★ 5/5

Google

I had a fanatic time staying at the FHP property and thanks to my agent Nicola, who has been a great support throughout. She was very responsive and we had very clear communications. Due to her friendly and professionalism, it was nice to chat with her as well for anything regarding the property. It was a really good stay.

Sinchani · 21 August 2025

★★★★★ 1/5

Google

Terrible agency, especially Toby is the worst agent I've ever dealt with, who lacks in soft skills, very rude and clearly doesn't know how to communicate with customers. The Worst worst service ever!!!! I'm not Mohammed so there's no need to make stories up. The correspondence I had with Toby was on the phone

Monti · 17 October 2023

★★★★★ 5/5

Google

Had nothing but a good experience with FHP Living and our Agent Claire Weatherston we came to Nottingham in somewhat urgent circumstances and claire and the team accommodated us perfectly , The Transition of moving back to the UK after many years is not easy however FHP and Claire made as smooth as it could possibly be . i would Highly recommend Their services to anyone looking to do the same .PositiveResponsiveness, Professionalism

Ben · 26 August 2021

★★★★★ 5/5

Google

Lee sold our house towards the end of last year - he comes highly recommended. From his ultra calm disposition when things appear to be going wrong, to his real empathy for various situations (overly long surveys, sale falling through) Lee was always genuinely on your side. Out of four popular local agents, we chose Lee at FHP because their web photos are professional and Lee always responded to phone calls and kept us updated often, and as soon as he could. I felt that he was reliable honest.

MrsT · 15 June 2019

★★★★★ 5/5

Google

FHP were one of the agents I dealt with in my apartment search. I mainly dealt with Any Vyse and I had a really great experience with her, I found her to be very friendly, genuine and professional. She always followed up on requests in a timely manner and was very helpful in keeping me updated with new properties on the market she knew i would like, and it made me feel like I was not just a name on a database. I would highly recommend her services!

Vivien · 15 June 2019

★★★★★ 5/5

Google

I have been a long term tenant with FHP Living for 7.5yrs since April 2011. I would highly recommend this agent for both sales and lettings. I have been dealing in particular with Lizzie Fraser in residential lettings and Amy Vyse in residential sales. Both members of staff are a credit to FHP Living. I have received a consistent high level of friendly Customer Service, knowledge and professionalism from the FHP Living team. Any property management requests are dealt with in a professional and timely manner. I would highly recommend using FHP if you are thinking of renting or selling a property. A special thank you to Lizzie Fraser, who during my tenancy has been absolutely fantastic, going the extra mile to ensure my tenancy and check-out vacate has been smooth and hassle free. A true credit to the profession and FHP Living. I would definately use this agent again in the future, and highly recommend their services to others. Jason

Jason · 15 June 2019

★★★★★ 4/5

Google

Carol O'Grady has managed the rental of our property in Wollaton for many years. She has always communicated effectively with us when there have been issues that needed addressing and we have never had any extended periods of time when the property has been empty which shows Carol's efficiency with the rental market which has benefited us. Carol has always gone the 'extra mile' in any difficult situation that may have arisen and we'd like to thank Carol for all of your help over the years.

Emma · 15 June 2018

★★★★★ 5/5

Google

We wanted to sell our property in Mapperley Park and decided to go through FHP Living. We dealt with Lee Matthews who specialises in properties specifically in that area. Lee clearly knows his business, he is aware of what is on the market, what's just sold, the going rates etc. About two weeks after our property was valued we had a buyer/offer - we didn't have time to advertise the property as things moved rather quickly. The property was sold at a fair price where we were happy and so were the purchasers. I cannot praise Lee highly enough, everything he said he would do he did. He is professional, knowledgeable, true to his word and a pleasure to do business with. If I had to do it all again, I would, without doubt, go with FHP Living as they made it as stress free as possible. Thank you FHP Living and a bigger thanks to Lee who is a huge asset to the company.

Rex · 15 June 2018

★★★★★ 5/5

Google

I would just like to say that Jane Dixon of FHP is a super star. She made my first time buyers experience almost enjoyable! Any questions i had (which were a lot) she answered straight away. She was always on hand to help and get any issues we had sorted. If it wasn't for her I don't think we would have our flat right now! Thank you so so much Jane you were amazing, although we had a few issues with viewings never being on time and having to wait at least 30 minutes every time we went to view jane went above and beyond for us and i would recommend her service to anyone. Thanks Jane.

Hannah · 15 June 2018

★★★★★ 5/5

Google

Had a viewing of boulevard wharf studios with Ben, he was super helpful, informative and friendly! Thanks for being accommodating ⭐️

Maddie · 11 June 2026

★★★★★ 5/5

Google

We have just sold a city centre 2 bed flat through FHP living . Jason and Jane provided a five - star service from start to finish and we would 100% recommend them . We have used numerous estate agents over the years selling various properties and we definitely feel FHP living city centre has been the best service we have ever received. Thankyou so much

Helen · 16 April 2025

★★★★★ 5/5

Google

Having previously purchased through FHP, we dedicded to use them for the recent sale of our property (October 2020). Jason and Jane were both extremely professional, knowledgeable and full of great advice. Their valuation was a whopping £20k above what had been advised by an online only agent and we were able to realise an asking price offer very quickly. Our experience exemplifies that value of a good, local, 'traditional' agent.

Nicholas · 14 June 2021