Trusted Agent profile · Nottingham
★★★★★
885 reviews across 3 platforms
45b Plains Road, Mapperley, Nottingham, NG3 5JU
David James Estate Agents's office in Nottingham, at 45b Plains Road, is rated 4.8 out of 5 across 885 reviews on three platforms, including 840 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards David James Estate Agents won in 2026.
840
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
35
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for David James Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleClaire was very thorough when showing me around the property. She was very knowledgeable and informative and I came away having a good feeling about the house. She was very friendly and invited me to ask questions. Another really good member of staff for David James!
Thank you for taking the time to leave us a review. We appreciate your kind comments. We will pass your feedback on to Samantha.
1/5
TrustpilotBreath-takingly shocking selling experience
This is a genuine review and I am generally not a grumpy, complaining type of person but OMG, avoid trying to sell your house with this company! An absolute dire experience from start to finish (Nov 2024 to End July 2025). The most expensive set of photos I have ever had of our property with poor communication throughout, poor customer experience, let down, mislead and even up-to the week of completion, I cannot even tell you what they did for their money?? The solicitors they recommended were equality as shocking so the house selling and buying process was actually heart- stopingly stressful when it didn’t really have to be. I wish I could give the money to my husband seeing as he seemed to be the one making calls, chasing up forms that should have been filled in or chased up by these so called ‘professional’ estate agents. I actually lost him for the 9 months it has taken for this debarcal of a process to finally come to a conclusion!!
1/5
TrustpilotAvoid at all costs.
Avoid at all costs. Mapperley branch in Nottingham do not understand or care about helping customers. After first selling in November it took them until January just to send the basic paperwork to the solicitor to start the selling process. When i phoned to ask why they said nothing happens over christmas anyway! When i phoned david to ask what was going on he said thanks for letting him know and i was the 2nd person that day to have the same complaint. When David valued the house i was promised a dedicated person would be dealing with me but had different contacts everytime i spoke to them. After my buyer pulled out 2 days before completion i just had a call with no explanation of why and agreed to re market with them. The second buyer was really happy with house so we exchanged numbers which was the best thing i did as we sorted the house sale between us as David James when the offer was excepted seem to wash there hands of everything, no contact until me and the buyer had got to exchange week then they woke up so they could get paid. I wish i had marketed it myself as i did most of the work after offer accepted. They made the whole process stressful and a lot harder than it needed to be and there recommended solicitor was just as bad as them (DC Law) Not suprising they are the only people in the whole process who have not asked for feedback hence this one. Again AVOID AVOID AVOID.
5/5
GoogleNick made my viewing experience a lot easier, I had come from a night shift, my satnav took me somewhere and this gentleman patiently waited and directed me.Excellent job Nick👍🏾 …
Thank you for your feedback and 5 star review
5/5
GoogleThe viewing was handled by Nick and he gave us a lot of useful info during the viewing which is very helpful and help us understand about the property itself, surroundings and the management office. Thank you Nick!!
Wonderful to know. We have passed on your feedback to Nick and appreciate the 5 stars.
5/5
GoogleWas OK,property was nice.just lots of jobs need doing which I haven't got time for. I suggest you take a look at the conservatory roof looks like it may leak also the roof or the house needs attention. But overall Claire was lovely thank you.
Thank you for your 5 star review. We will pass your feedback on to Claire.
5/5
GoogleHi, just had my first 6 monthly inspection with Nigel. Nigel is a very professional and friendly person, the inspection went well and everything seemed to be in order. Thanks Shane Martin
Thank you for your feedback and 5 star review
5/5
GoogleWe used David James to sell our house and they were amazing. The whole team is friendly and helpful, and Justine was constantly one step ahead and went above and way beyond what was expected of her. If it wasn’t for her we may not now be in our lovely new home!PositiveResponsiveness, Quality, Professionalism, Value
That’s fantastic to hear. We really appreciate your feedback and we will make sure we pass it on to Justine and the team. Thank you for the 5* review
5/5
GoogleJust a fantastic letting agency, efficient, professional, Grace has been an amazing! So friendly and helpful. And I am appreciative. looking forward to my new place. Everything has been a smooth and sailing experience. Thanks again! ☺️
Thank you for your lovely review. We have passed your comments on to Grace and the team.
5/5
GoogleWould like to thank Nick for showing us around the property and for answering all our questions. Very friendly - would highly recommend. 😊 …
Great to hear Nick was so helpful. Thank you for leaving feedback. Much appreciated
5/5
GoogleAlways professional, helpful and available if needed. Plentiful notice before any inspections. Highly recommended, couldn’t think of better state agents than David James. Massive thanks to Nigel and the whole team.
Wonderful to know of your positive experience with David James. We appreciate you taking the time to leave feedback.
5/5
GoogleToday I visited Shortcross avenue with my family with Nick as our estate agent and it was an absolute pleasure! He was super helpful when looking around and made us feel welcome to search freely and answer any questions we had, and went above and beyond to help us where he could. Super polite and friendly, and we want to have a second viewing of the property and hope to have him again. Thank-you Nick!
Wonderful to know of your positive experience with David James. We appreciate you taking the time to leave feedback and will pass your comments over to Nick.
5/5
GoogleNigel is a very kind and professional gentleman who makes these home inspections very relaxed. He’s very polite and even takes the time to fuss about my 10 month old son. I would genuinely rate more than 5 stars if it was possible and I look forward to the next inspection. Daniel H.PositiveResponsiveness, Professionalism
Wow, what a lovely review. We’ll certainly pass your comments on to Nigel. Thank you for the 5 stars.
5/5
GoogleClaire was well informed and helpful. I was given plenty of time and didn't feel rushed. Thank you.
Thank you for your feedback and 5 star review
5/5
GoogleThe inspection with Nigel was easy, kind and fun. Usually the word inspection stresses me out but Nigel makes it into a very pleasant experience.
That’s great to hear. Thank you for taking the time to review. We appreciate the 5 star feedback
5/5
GoogleWe have been so impressed with David James, they have been brilliant and at communicating with us during our house purchase and have been so lovely every time we have spoken to them. Michelle has been amazing throughout the process, she is so lovely! We also spoke to Justine on a few occasions who was also great and so helpful!PositiveResponsiveness
We are so pleased to hear you had a great experience with us. The service we offer every client is important to us and we understand how important communication is at every stage. Michelle is a great asset heading up our sales team, so we will ensure we pass on your kind comments to her as well as Justine. We hope you will be very happy in your new home. Thank you for your 5 star review.
5/5
GoogleThank you David James lettings for helping me to get my desired property..all the staffs were very helpful every step of the way. Special mention to Grace. She keeps me updated all the time. Five stars ⭐️ for the impeccable service.
That’s fantastic to hear. Thank you for sharing your thoughts and for your 5 star review.
5/5
GoogleNigel, inspected the property and completed a thorough walk through. All rooms were inspected, including going outside to the garage to inspect the boiler. Nigel took numerous photos, asked questions and noted down replys. Nigel is an absolute credit to David James.
Wonderful to hear. Thank you for your feedback and 5 star review
5/5
GoogleHi Today Nigel came over to inspect the house on behalf of the letting agency. He had a friendly warmth about his personality and was polite enough to adhere to the decorum of the house. He carried out his job professionally and even replied to my queries and some he jotted down for the information of the agency / owner too. Hoping to see him again after 3 months.
Thank you for your feedback and 5 star review
5/5
GoogleWe had three viewings with Nick and he has been fantastic - very welcoming, easy to talk to and very helpful. He gave us advice on the local area, schools and amenities. Thanks Nick, it was pleasure!
Wonderful to hear. Thank you for sharing your experience.
5/5
GoogleNigel was extremely polite and and a pleasure to speak to. A great asset for David James
Thank you for the 5 star review. We will pass on your comments to Nigel
5/5
GoogleClaire was very professional, told us everything she knew about the property, didn’t rush us when looking round ask if we need any further information. Advised us of what to do and other properties in our price rang. Very nice person
Great to hear. Thank you for taking the time to review. We appreciate the 5 stars
5/5
GoogleClaire was very friendly and was able to answer all of our questions about the property. She was very good at detailing specific points which could well have been missed by us. Her manner was professional and not rushed. Thank you.
Wonderful to know. Thank you for the 5 stars
5/5
GoogleNick was very knowledgeable about the flat service charge length of lease flat was very clean and well presented too
Thank you for the 5 star review. We appreciate you taking the time to leave feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: David James Estate Agents, Nottingham won Platinum; David James Estate Agents, Carlton won Gold; David James Estate Agents, Arnold won Trusted Agent.
