Comfort Estates Nottingham reviews

★★★★★ 5/5

Google

Great service, always fast to reply and get stuff fixed, especially Hannah the property manager

Charlie · 19 November 2023

★★★★★ 5/5

Google

I can’t recommend this lettings agent enough. Sophie in particular has been very attentive and gone above the level expected to help us throughout the move in process as well as ironing out any small things that needed to be sorted when we first moved in. I’ve been renting in Nottingham for several year now and Comfort lettings have by far provided the best service.

Jo · 27 September 2023

★★★★★ 5/5

Google

We would definitely recommend Comfort Lettings to others. They have looked after our property and have found us lovely tenants, helped with negotiation and are prompt with replying to emails and queries. Andy and Laura have been especially reassuring and helpful! Thank you!

Jannath · 30 September 2022

★★★★★ 5/5

Google

Just moved into my student house and needed some maintenance work. Grant came and sorted all the issues out quickly by himself, which was impressive. Thank you really appreciate it!

Rheya · 27 October 2023

★★★★★ 5/5

Google

Hannah Bennett is a fantastic edition to this business and has fantastic customer service skills.

Harriet · 27 September 2023

★★★★★ 5/5

Google

Darius is super helpful, gives fast replies, and made the move-in process very smooth. slay!

Georgie · 27 September 2023

★★★★★ 5/5

Google

I felt fully supported at all times by The agent. Especially, Andy was so kind and diligent every time that I needed something to be fixed on the property

Carolina · 28 May 2022

★★★★★ 5/5

Google

We’ve had a great experience with Comfort Estates. Charlotte from the Sales team was fantastic in helping arrange viewings and went over and above to help accommodate our needs, especially as we were travelling into Nottingham. Professional, knowledgeable, and extremely helpful - thank you!

Krishna · 24 September 2024

★★★★★ 5/5

Google

I have had a great experience with comfort lettings. My current student house is amazing. It is on another level compared to other student letting agencies. Moving in and living in the house has been an easy and stress free experience. Comfort are professional, efficient and have a great team, all very lovely people :)

Hannah · 28 May 2020

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Comfort Estates recently managed the renovation of our student lets and we are very pleased with the service they provided. We felt confident that our properties were in capable hands at every step and are impressed by their attention to detail and transparent approach. We highly recommend Comfort Estates for their top-notch professionalism. Thank you to everyone we worked with.

D · 27 October 2023

★★★★★ 5/5

Google

Very impressed by the service provided by Comfort Lettings. Sophie, and all the staff, have been very efficient and prompt to act and respond. As we are newcomers to the rental business, they have been very helpful in explaining and guiding us through the process, finding us good tenants and acting in a very professional way at all times. Highly recommended.

Carol · 27 September 2023

★★★★★ 4/5

Google

The flat is beautiful, in a safe area, and the landlord is friendly. They do make a habit of tackling any issues with the apartment quickly, we've had an issue with the washing machine and the agency is being consistent in handling the repair scheduling. Initially when they need a positive review they'll be responsive in any mundane questions, especially in the beginning, once some time has passed they stopped giving notice when they'll come around for viewings, if they do give notice it is a day in advance but barely and sometimes its after that I'll receive an email about a viewing that already happened. Both the Landlord and letting agency aren't in the best channel of communication so there's some inconsistencies. For instance, in the very beginning the Landlord would come around to do some fixes around the flat and the letting agency gave no warning. Of course it may be an issue of the Landlord not letting me know ahead of time but when I tried to ask if Comfort would let me ask the landlord directly for a few things, they made it very clear that they were the only point of contact and that I would not be allowed or given access to reaching the landlord personally. One would think, with that logic, it is the agencies responsibility to inform me of anything or anyone that may enter the flat, especially during COVID. I can't remember the name of the girl who first showed me the apartment but even she was so sweet and funny, very accommodating/helpful. Ultimately, this is a good company but not without some minor flaws that could be improved to making the renting experience more beneficial.PositiveResponsiveness, Quality, Professionalism

Margaret · 28 August 2021

★★★★★ 5/5

Google

I'm happy to share and recommend my positive experience with Comfort Lettings. We have been with Comfort for 2 years now (in two different properties) and have had great service throughout our tenancies. In particular, communication skills have been a key strength of our property manager, Darius, where we get quick responses and issues sorted out without any hassle.

EduardoOo · 27 October 2023

★★★★★ 5/5

Google

Our experience with Comfort Lettings has been delightful. The staff are super friendly, helpful and responsive. Highly recommended!!

HN · 29 March 2023

★★★★★ 5/5

Google

Darius has been really helpful with my new uni house!

Seamus · 27 October 2023

★★★★★ 5/5

Google

So far I've been very happy with the management service. I've been informed of any issues straight away so that they can be resolved quickly, as well as always being contactable whenever I've needed to get in touch. I was also very pleased with the early stages whilst being proactive with tenant finding but also the advert which showcased the property at its best. I received some great guidance on improvements which I will be implementing going forward and was pleased of the time they took to portray the pros and cons of these specific improvements to help me make the best decision.

Tom · 28 May 2021

★★★★★ 4/5

Google

As a student I find comfort lettings to be reliable and communicative - both things that other student lettings agencies seem incapable of for some reason. Comfort lettings' calibre of property is generally higher than those of its competitors, whilst also contesting on price. I have only minor criticisms of the agency in that call out charges (e.g. for lost keys, things breaking, etc) are too high in my opinion, however where issues do arise resolutions are found swiftly, and this doesn't need to be an issue if you treat your property with respect. Overall probably the best lettings agency in Nottingham for their student lettings arm. You pay a premium for the service/properties, but its better value for money than the likes of 'Student Cribs' if you're looking on the more expensive end of student housing.

Hamish · 28 May 2020

★★★★★ 5/5

Google

Super fast at getting back to me from an online enquiry, and I've now viewed, applied, been referenced and ready to move within a week! Both Adele and Jess have been really helpful, made themselves available and kept me informed at every step.

Lawrence · 28 May 2021

★★★★★ 2/5

Google

We were told that they could do a Saturday viewing today and that Tom would meet us at the property. Waited and no-one showed up and no-one bothered to ring to say they were not turning up. Not professional at all.Atleast they did contact to apologise after reading this review.

Kanch · 29 May 2018

★★★★★ 5/5

Google

Darius is always so helpful.

Rebecca · 27 September 2023

★★★★★ 5/5

Google

We have had an excellent experience letting through Comfort Estates - right from the moving in to all the maintenance works during our tenancy. We have been dealing with Hannah for our moving out and she is swift, responsive and so cooperative. Great work Comfort Estates. Can't recommend them enough!

Tanvi · 27 October 2023

★★★★★ 1/5

Google

Hi Joy. We are disappointed to have been left a 1* review. I can see from our notes that you and your group were charged £70 in total from your deposit of £1500 for re-decorating a room where blu-tac had been put onto the walls. I can also see that we had a discussion about the removal of books that were delivered to your property during your tenancy which you did not feel was your responsibility despite accepting the delivery of them. We didn't agree on this point as you took delivery of these goods and then left them in the house when you vacated, however, in the end, I can see that your Landlord agreed to remove these items from your house at no cost at all. We always do our best to find a resolution regarding deposit returns, but it is helpful to note that there is a third-party arbitration in place to oversee deposit claims and disputes to safeguard your deposit. If any proposed deduction was not in line with the agreements in place, then the deposit scheme would intervene to stop such a proposal. In you case, the deduction was accepted by your group without dispute or referral to the ADR. I hope that clarifies everything for you. All the best, Tom Kite - Partner

Joy · 29 May 2017

★★★★★ 5/5

Google

Darius Small who is our property manager has been very prompt and extremely helpful in our recent transition into our new property with comfort lettings.He has been very understanding and caring and has truly helped in things running smoothly with our tenancy.We appreciate the continuous effort he supports us with.

Kim · 27 September 2023

★★★★★ 5/5

Google

Very warm welcome at Comfort lettings. The team are helpful, polite and efficient and I thoroughly enjoyed my time with them! Thank you so much for your hospitality and input in helping me with any issues I had, I really appreciate your advice and insight.

Maria · 29 May 2019