Trusted Agent profile · Norwich

Watsons Norwich reviews

★★★★★ Excellent

1,120 reviews across 2 platforms

Meridian Way, Norwich, NR7 0TA

Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,120 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.

Google logo

4.8 / 5

573

Reviews on Google

This office

Trustpilot logo

547

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Norwich office, from every platform, shown as written. First names only.

5/5

Google

A very straightforward process with good clear communication from Amber. Many thanks.

Jeff · 24 July 2024

Agent replied · 23 August 2024

Thank you for taking the time to post your comments, Jeff. Much appreciated.

5/5

Trustpilot

Helpful quick and great price

Very helpful, great price and got my report within 3 days of them doing it! Would definitely recommend

Beth · 4 April 2024

Agent replied · 16 June 2024

Thank you for the recommendation. Much appreciated.

1/5

Trustpilot

Don’t waste your money

Just a complete waste of money !

STEWART · 11 October 2024

Agent replied · 28 October 2024

Thank you for your feedback, Stewart. We understand you have spoken with our office about your concerns? If you wish to discuss further please contact our Customer Services Team on 0333 220 1234

5/5

Trustpilot

I would highly recommend using Watsons…

I would highly recommend using Watsons . From the straightforward booking system to the follow up call once receiving the survey which is very clearly presented. Thank you for your professional service .

Stella · 23 March 2023

Agent replied · 16 June 2024

Thank you for your fantastic feedback, Stella. We really appreciate you taking the time to leave your comments!

5/5

Trustpilot

No delay in the survey being done

No delay in the survey being done, very comprehensive in its content and good communication where necessary, would certainly recommend this company to others.

Mrs · 22 November 2023

Agent replied · 16 June 2024

Thank you for the recommendation. We really appreciate you taking time to post your comments.

2/5

Trustpilot

Level three home survey

We felt our level three home survey did not go as deep into the cause of the problems as we were led to believe it would.

D · 2 October 2023

Agent replied · 16 June 2024

Thank you for your comments, Dave. Apologies you feel we did not deliver to you as you expected. Please feel free to contact us to discuss further.

5/5

Trustpilot

Courteous on the phone

Courteous on the phone, did the survey, job done.

Ian · 4 September 2024

Agent replied · 28 October 2024

Thanks for your feedback, Ian. Appreciated.

5/5

Trustpilot

Very good service

Very good service and clear report. Had to wait a bit longer than expected for the report due to Christmas holidays

Daniela · 19 January 2024

Agent replied · 16 June 2024

Thank you for your positive feedback, Daniela. We really appreciate you taking the time to post your comments.

5/5

Trustpilot

Excellent service at a good price

Excellent service at a good price Would definitely use again

Scott · 14 August 2024

Agent replied · 28 October 2024

Thank you for your comments, Scott. We appreciate your feedback :)

5/5

Trustpilot

Incredible!!

So helpful! Asked for a quote, booked with Watsons and they attended the property I want to buy within a week! Received my report back literally the next day, absolutely fantastic

Sheila · 6 May 2023

Agent replied · 16 June 2024

Fantastic feedback, Sheila! Thank you for taking the time to post your comments. Much appreciated :)

5/5

Google

Lee Turner at Watsons was exceptionally helpful and understanding with our request. He immediately understood our dilemma, did all he could to assist, and had the crucial matter resolved and confirmed within minutes. If only everyone in this industry were to act in this manner.PositiveResponsiveness, Professionalism

MR · 20 June 2021

Agent replied · 19 June 2024

Thank you for your feedback Mr Stephens - really appreciated! :)

5/5

Google

Excellent efficient and professional service. Very friendly and helpful staff. We went through Watson's for our survey and it was booked and completed in great time, given how busy surveyors are currently. The report came though quickly and was very clear and detailed. Will definitely recommend.

Vikki · 20 June 2021

Agent replied · 19 June 2024

Thankyou for the lovely feedback :o)

5/5

Google

We used the Alysham Watsons team to sell our property this year and they were fabulous. All the team without exception were warm, helpful and gave us constant feedback and updates during the sale process. A Great experience with a personal touch, definitely recommend. Thank you all in Watsons Alysham.

G · 20 June 2020

Agent replied · 19 June 2024

Thank you for your feedback. Much appreciated.

5/5

Trustpilot

Five stars

Five starsExcellent serviceFirst time buyer Thorough report and post advice Competitive price I recommendThank you I am positive in going ahead with my property purchase

Louisa · 5 October 2023

Agent replied · 16 June 2024

Thank you for your recommendation, Louisa! We really appreciate you taking the time to post your comments :)

5/5

Trustpilot

Very easy process to book.

Very easy process to book.Easy to understand and very comprehensive report.

Moira · 20 July 2024

Agent replied · 28 October 2024

Thanks for your feedback, Moira!

5/5

Google

Watson’s conducted a valuation on my house. Excellent service from the start. Their surveyor was very helpful and provided a full valuation pack that was well presented and professional.

Tully · 20 June 2023

Agent replied · 19 June 2024

Great feedback, thank you Tully! We appreciate you taking the time to post your comments :)

4/5

Trustpilot

Very professional for booking in…

Very professional for booking in process.Day 1 surveying, Day 2 report is out and received. Level 2Report is detailed. And inspected to the area I specifiedIf the report could be a little bit more information would be helpful.Report has a fair bit of default sentences.

Mr · 21 July 2021

Agent replied · 16 June 2024

Thank you for taking the time to post your feedback.

5/5

Trustpilot

Excellent service and a clear and…

Excellent service and a clear and concise report regarding our home inspection would highly recommend this company

Derek · 25 March 2024

Agent replied · 16 June 2024

Thank you for taking the time to post your comments, Derek. Much appreciated!

5/5

Google

Great service! Very quick and professional and have used the twice as a result

Lee · 20 May 2024

Agent replied · 19 June 2024

Fab feedback, Lee. Thank you for taking the time to post your comments!

5/5

Trustpilot

Very courteous calling us when survey…

Very courteous calling us when survey was completed and informing us of findings. Very thorough. Would recommend.

R · 22 March 2024

Agent replied · 16 June 2024

Thank you for the recommendation, much appreciated.

5/5

Trustpilot

Excellent service

Everyone I came in contact was very helpful and understanding to my needs, I was also very impressed with the speed in which the report was completed after inspection and returned to me. Thank you.

Mrs · 23 November 2022

Agent replied · 16 June 2024

Thank you for taking the time to post your comments, Mrs Warren. We really appreciate your feedback :)

5/5

Google

Watsons have been managing our block of flats for the past year or so . They replaced the previous estate agents company which was really rubbish. Shelley , from Watsons, has been very professional, quick and efficient on dealing with all issues so far .

Chris · 20 June 2021

Agent replied · 19 June 2024

Thank you for taking the time to post your feedback Chris. We will ensure your comments are passed on to Shelley directly! Much appreciated :)

5/5

Google

Great surveying service! I've used Watsons for two building surveys now, both booked by Sophie who kept me up to date throughout the process and happily answered any questions. Speedy turnaround with a thorough report at the end, I would highly recommend Watsons to anyone in the Norwich area.

Matthew · 20 June 2020

Agent replied · 19 June 2024

Thank you for your feedback Matthew, your comments are much appreciated.

5/5

Google

Delivered on time,comprehensive and good detail, and a friendly efficient service, and good value .

Thomas · 20 April 2024

Agent replied · 19 June 2024

Thank you for your feedback, Thomas. Much appreciated.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Watsons Norwich

Has Watsons won any awards?

Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.

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