Trusted Agent profile · Norwich
★★★★★
1,120 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,120 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a few queries after my survey was…
I had a few queries after my survey was done, they were answered clearly and I was vey happy with the service I received
Thank you for your feedback, Jane. Much appreciated!
5/5
TrustpilotVery professional.
Surveyed the property on the Tuesday report ready the next day very detailed and thorough and easy to read.
Thank you for your comments, Luke. Much appreciated.
5/5
Google5 🌟 Great price, great service, Ian frost the surveyor fantastic. Very polite, knowledgeable and a pleasure to have met. Thankyou for a great service, will recommend Watsons going forward. All the best, Joshua.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your feedback, Josh. We really do appreciate you taking the time to post your comments, and your recommendation! Thank you :)
5/5
GoogleThe service provided in arranging a house survey has been exemplary. Lee Turner provided clear and concise advice and information regarding the scope and cost of the type of survey for the property. We would recommend this company without reservation.PositiveResponsiveness, Professionalism, Value
Fantastic feedback Nigel. Many thanks for the recommendation!
5/5
TrustpilotWatson are a lovely surveyour to use
Watson are a lovely surveyour to use. Alex did our building survey and was very thorough. He was also very helpful afterwards when we wanted to discuss things that was found in more detail, and was keen to help in any other way. Great service, quick report given.
Thank you for your great feedback; really appreciated!
4/5
TrustpilotWatsons provided an historic house valuation for our CGT account.
Watsons were very helpful in providing us with a house valuation as at March 1982 for CGT purposes. Their report was clear, comprehensive and professional.
Thank you for taking the time to provide feedback, Richard. We appreciate your comments.
5/5
TrustpilotGot my results the same day
Got my results the same day, saved us an anxious wait and enabled us to better plan our budget.
Thanks for the 5 stars, Ian. Much appreciated.
5/5
GoogleHighly recommended. The service I received was faultless. Very helpful and couldn’t believe how quickly everything was completed. Thank you!
Thank you for your recommendation!
5/5
TrustpilotThey replied to me within a very quick…
They replied to me within a very quick time frame and answered all of my questions.
Thank you for your feedback. Much appreciated.
5/5
TrustpilotWould recommend
Easy booking, competitively priced, excellent communication throughout, and an easy to read, detailed survey delivered within 2 days of completion.
Thank you for your recommendation, Dawn. We really appreciate you taking the time to post.
5/5
TrustpilotVery detailed home survey report
Very detailed home survey report. Good communication. Good value for money.
Thank you for your feedback, much appreciated!
5/5
GoogleThomas Palmer and Steve Houghton at Watson's Norwich branch have been assisting and advising me on re-letting a cottage I own. Both Tom and Steve have been extremely polite, knowledgeable and reliable. Nothing has been too much trouble for them. I am sincerely grateful for their hard work.
Thanks for your feedback Edwina. Your comments are really appreciated!
5/5
Trustpilotvery satisfied with the service
very satisfied with the service, Information sent and enquiries answered in a timely fashion. Would highly recommend them
Thank you for the recommendation, Sheila. Much appreciated.
5/5
TrustpilotWatson's provided efficient response to…
Watson's provided efficient response to my enquiry. A competitive price and were swift at booking the actual Homebuyer survey itself. The report following the survey was in my possession within a few days. All of this activity (aside from the physical survey) was carried out electronically. Highly recommended.
Thank you for taking the time to post your comments Martin. We're glad our online services worked for you and met your expectations! :)
5/5
TrustpilotWe had a couple of question regarding…
We had a couple of question regarding the survey. That evening the surveyor call and practically went through the report line for line explaining what it meant
Thank you for taking the time to post your feedback, Steven. Much appreciated!
4/5
TrustpilotApart from the delay the survey report…
Apart from the delay the survey report was thorough and helpful.
Thank you for your feedback, Ian. Much appreciated.
4/5
TrustpilotVery efficient good traffic light…
Very efficient good traffic light system easy to read
Thanks for taking the time to post, Mark. Much appreciated.
5/5
TrustpilotExcellent service
Excellent service , in depth report and very helpful and knowledgeable surveyor.
Thank you for your feedback, very much appreciated.
5/5
GoogleBreath of fresh air dealing with friendly people who actually seemed to care. JS at Watsons was effecient and dealt with my enquiry in a timely manner while managing to inject a sense of humour. Customer service as it should be!
Wonderful! Thank you for your feedback, Frank. All the best!
5/5
TrustpilotQuick and easy to book your survey
It was easy to book our survey online and the survey took place within a week of making the online enquiry. The report was easy to read and understand. The quote was highly competitive VS other firms we contacted.
5/5
TrustpilotSurvey completed on time and was very…
Survey completed on time and was very extensive.I had the opportunity to talk with the survayor who made things clearer.Very happy with service and price paid.
Great feedback, many thanks Michael. We really appreciate you taking the time to provide your comments!
5/5
GoogleVery friend staff to talk to on the phoned named Ali Rose, I got all the info that I wanted regards to the property that I'm purchasing. I would recommend it to people and I would be using this company again in future.PositiveResponsiveness, Professionalism
Thanks for the 5 star, Logan!
5/5
TrustpilotGood service and communication
Good service and communication. Very happy with the process.
Thank you for the lovely feedback!
5/5
GoogleExcellent experience, with a very professional and experienced agent. Would highly recommend.
Thank you for your comments, George. Glad you had a positive experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
