Trusted Agent profile
★★★★★
1,057 reviews across 2 platforms
Meridian Way, Norwich NR7 0TA
Watsons's Norwich office at Meridian Way is rated 4.7 out of 5 across 1,057 reviews on two platforms, including 513 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Watsons. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleI spoke to Lee Turner about getting a survey for my first home, given I am quite young and inexperienced I was quite unsure of how it worked and the process, Lee was very patient with me and explained the process step by step to make sure I was comfortable and understood everything, highly recommend thank you.
Thank you for taking the time to post your feedback, Chanelle. Much appreciated.
5/5
GoogleWent with Watsons for a RICS Home survey level 2. Had some issues with the vendor of the house and i had postpone the survey twice and Dave was excellent and understanding. Really appreciate the patience they've had with me. With regards to the report, its excellent. Its clear and understanding, straight to the point and highlights everything with a red/amber/green system to easily see whats at issue and whats not. Reasonably priced and great service, ill definitely be keeping Watsons for future use and recommended them whenever I can.
Great feedback. Thank you for taking the time to post your comments, Mason. We appreciate the recommendation too!
5/5
TrustpilotHighly recommend, great service
Found them online through a comparison website, offering a competitive price and delivered a great service. Survey was booked in really quickly and results were back a week later, highly recommend.
Thank you for taking the time to post your feedback. We really appreciate your comments.
4/5
TrustpilotSurvey
Quick presentation of the report following the survey. Only one small glitch - the report stated that the property has no garage. It has. That was not inspected. However, very detailed information on what was inspected. Shortlist of main points to be addressed. Concise instructions on what to do next.
Thank you for your feedback, Anna. We appreciate you taking the time to post your comments.
5/5
GoogleWe had a great experience with Watsons, particularly Lee, who was incredibly helpful throughout the process of arranging our Level 2 survey. From our initial enquiry, Lee was friendly, responsive and very efficient, he made everything feel straightforward and easy to organise, which we really appreciated during what can be quite a stressful time. Communication was excellent, and he kept us updated at each stage, quickly arranging access with the estate agent and confirming everything clearly. The whole process felt smooth and well managed from start to finish, and the report was delivered promptly as promised. We wouldn’t hesitate to recommend Watsons, and especially Lee, to anyone needing a survey.
5/5
TrustpilotSurvey was done very efficiently
Survey was done very efficiently. Have a good indication of the condition of the place and showed there were areas of concern which we are looking into. Would recommend.
Thank you for taking the time to post your feedback, Jason. We appreciate the recommendation too!
5/5
TrustpilotRICS Home Survey- Level 2
We had a level 2 survey carried out on the house we are purchasing. Harry was really helpful, talked us through the whole process and answered all of our questions. He made us feel much more confident about the whole process. The report came back quickly.
Thank you for taking the time to post your comments, Libby! We really appreciate your feedback.
5/5
TrustpilotExcellent Detailed Survey
Survey was conducted on time. Report from survey was produced on the next working day. Survey was very detailed. Highlighted faults from urgent to things requiring action that needed to be completed. Easy to follow with photos to illustrate problems.
Thank you for your feedback, Marilyn. Much appreciated.
5/5
GoogleJoseph Santander was very helpful and explained the process and procedure carefully and helped me select the right survey for our property. The survey was booked quickly and easily and he came back to me promptly to confirm the date. Great work Joe...!
Thank you for taking the time to post your feedback, Chris. Much appreciated.
5/5
GoogleReally pleased with the service from Watsons. Steph and Alex were brilliant throughout - responsive, clear, and kept me informed at every stage. They found me a tenant quickly and made the whole process straightforward. Would happily recommend them to other landlords.
Thank you for your great feedback, Oliver. We really appreciate you taking the time to post your feedback.
5/5
TrustpilotHad a level 3 home buyers survey done
Had a level 3 home buyers survey done. Peter was amazing, really really helpful and supportive. Would definitely recommend.
Thank you for taking the time to post your feedback, Ashton. We really appreciate your recommendation too.
5/5
GoogleGreat experience with Watson Surveyors. Amber was really helpful in guiding me on the right level of survey and clearly explained the reasoning behind it. Very prompt, easy to deal with, and made the process straightforward. Would definitely recommend.
Thank you for your feedback, Dawn. We appreciate your comments and recommendation!
5/5
TrustpilotGood service… worth the money
Quick turnaround and even did the survey days earlier than the original date. Report was clear and informative. Amber was great and helpful by booking it in with the estate agent and answering any questions I had.
Thank you for your feedback, Steven. Much appreciated.
5/5
TrustpilotWatson's for Valuation, spot on
I needed a valuation for CGT purposes. Found Watson's on a search and filled out the online form. From there, they have been spot on. Had a call back within 30 minutes to discuss the needs, pricing, and arrangements. The online payment and portal they use provides excellent detail on where we're at in the process. Everybody I spoke to was excellent and the surveyor who came round was friendly and professional, and I received my report within 3 working days. Overall I cannot complain and highly recommend.
Thank you for your detailed feedback, Jake. We really appreciate you taking the time to post your comments, and for your recommendation1
5/5
TrustpilotExcellent service
Extremely helpful and responsive to any queries. Report was turned around super quickly!
Thank you for taking the time to post, Claire. Much appreciated.
1/5
TrustpilotBEWARE …shabby treatment with this Mob..
A follow up to my recent report of shabby treatment by watsons property services (surveyor s) who lost me a sale of my property due to unnone faults & a DEVALUATION of my home of 26 years, NOW a unsold property, due to a surveyor from Birmingham 50 miles from my home.! who wrote OFF my sale in approx 1 hour..
Mr Archer, We are sorry to hear that you remain dissatisfied with the outcome of the proposed sale. We take all concerns regarding our work very serious and have investigate this at senior level within the business. As previously explained, the survey was commissioned by and prepared solely for our client, the prospective purchaser. As such, we are bound by professional and confidentiality obligations and are unable to disclose the contents of the report or discuss its findings with third parties, including vendors. Our surveyors inspected all areas that are accessible at the time of inspections and reported their findings in accordance with RICS professional standards. Purchasing decisions ultimately remain a matter for the buyer, taking account of their own circumstances and the advice they receive. We appreciate that this was a disappointing outcome for you and have already provided an explanation of our position. Should you wish to discuss any separate instruction regarding your own property, please contact us directly.
5/5
GoogleJospeh was extremely helpful, from the moment he picked up my message and returned my call. Watsons provided a competitive quote, liaised with the seller to arrange access, and offered a timely, comprehensive service.
Great feedback. Thank you for taking the time to post your comments, Deborah. We really appreciate it.
5/5
TrustpilotExtremely pleased with the service I…
Extremely pleased with the service I received from Watsons. Once I ordered survey, they immediately advised me on dates they could do, only days from order. After booked they kept me informed, advised me on the day that they had attended property, rang me following day with brief update on property and that report would be with me following afternoon once done at office, however actually received earlier following morning. Easy to comprehend and advised to contact if any questions. Excellent service and would use again. Price also very good.
Great feedback, thank you for taking the time to post, Serena. Much appreciated.
4/5
GoogleThis would have been a five star had I been able to access my account but unfortunately due to age and lack of technical experience I struggled. However Dave Watson emailed me with Help and things have moved smoothly ever since. The dropped star is not reflected on Dave Who has been brilliant? But on the website.
Thank you Rita. Glad Dave was able to help you!
5/5
TrustpilotVery quick service
Very quick service - received the report within 12 days of booking. Report was very easy to understand and helpful and the surveyor offered to speak to me if I required any further explanation.
Thank you for your feedback, Simon. We appreciate you taking the time to post.
5/5
TrustpilotWatson's Level 2 Survey
Watson's were recommended to me by a friend and I'm so pleased I went through them. I booked a level 2 survey. They kept in contact with me to confirm when the survey was going to take place. I received a full 63 page report, 2 days later. It was detailed and easy to understand. The survey highlighted issues to me that I was unaware of and am now in process of instructing other contractors to have a more detailed look. I would definitely recommend and I would definitely use Watsons again.
Thanks so much for your feedback, its greatly appreciated and we will pass this onto the relevant team!
5/5
TrustpilotWe had a positive experience
We had a positive experience with the Watsons survey company overall. Special thanks to Sophie Morton-Crate for arranging our survey appointment.
Thank you for your very detailed feedback, Tereza. We really appreciate your comments and recommendation!
5/5
TrustpilotCan recommend. High quality.
Easy to use online system. Report was detailed and easy to understand, delivered in a timely manner and to a high quality. Cost was £420 for RICS Level 2 on a spacious 1 bed terraced house. This initially struck me as a little high, but was actually similar to, or slightly less than, other quotes I received for the same property from other companies. I would use Watsons again for future surveys and would be happy to recommend them.
Thank you for your feedback and recommendation, Jamie. We appreciate you taking the time to post your comments.
4/5
TrustpilotGood communication and competitive price.
Competitive price. Great communication throughout, the team replied to emails very promptly. Survey was scheduled within 10 days of me accepting the quote and the report received 3 working days after the survey took place. The report itself felt quite generic and less detailed than I expected, but this seems to be a set RICS format. No photos included in the Level 2 report. Understandably there was lots of ‘this could be a problem in the future’ and ‘the opinion of an expert should be sought before exchanging contracts’ type statements ie. they’re covering their backs in case of future litigation. I had a few questions for the surveyor, which were answered quickly via email. I also requested a phone chat with the surveyor which wasn’t a problem and was very useful. All in all a good experience.
Thank you for taking the time to post your feedback, Glyn. We really appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Watsons's Norwich office has 1,057 reviews across two platforms: 513 on Google, 544 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Watsons is rated 4.7 out of 5 across all 1,057 reviews, and 4.8 out of 5 on Google from 513 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
Watsons, Meridian Way, Norwich NR7 0TA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.