Watsons Norwich reviews

★★★★★ 5/5

Trustpilot

Fantastic service, quick, professional and stress-free

I had a brilliant experience with Watsons. Right from my first enquiry, they replied straight away and managed to book the survey appointment really quickly. Everything was confirmed and went ahead exactly as planned without any fuss. I was also genuinely surprised by how fast they managed to turn around the final report. The whole process was completely hassle-free, and I found the surveyor to be incredibly professional and efficient from start to finish. I can't recommend them enough and would definitely use them again!

Anne · 27 September 2026

★★★★★ 5/5

Google

I spoke to Lee Turner about getting a survey for my first home, given I am quite young and inexperienced I was quite unsure of how it worked and the process, Lee was very patient with me and explained the process step by step to make sure I was comfortable and understood everything, highly recommend thank you.

Chanelle · 12 April 2026

★★★★★ 1/5

Trustpilot

Very unsettling demands with no communication

Very poor communication and customer service. I received a letter alleging that I had outstanding service charge arrears, with a late administration fee added on top, despite this being the first communication I had received asking me to pay anything. No previous demand, reminder or payment request had reached me. I contacted the company in writing to ask for clarification and evidence of the alleged arrears, including when the original demand was issued and how it was supposedly served. I received no response. I then sent a further chaser two weeks later, again, no response. Instead of responding to my correspondence, I have now received another letter adding a £125 late-payment/administration charge. I find it extremely concerning that my written requests for clarification have been ignored, while charges continue to be added to the account. I am simply asking for evidence of the original demand, details of how it was served, and a breakdown of the charges being claimed. Not only this, but the building is in a very shabby state and I see no evidence of any maintenance

Hannah · 30 September 2026

★★★★★ 5/5

Google

Went with Watsons for a RICS Home survey level 2. Had some issues with the vendor of the house and i had postpone the survey twice and Dave was excellent and understanding. Really appreciate the patience they've had with me. With regards to the report, its excellent. Its clear and understanding, straight to the point and highlights everything with a red/amber/green system to easily see whats at issue and whats not. Reasonably priced and great service, ill definitely be keeping Watsons for future use and recommended them whenever I can.

Mason · 2 September 2025

★★★★★ 5/5

Trustpilot

Excellent and informative survey report

My son had a recent survey by Watson, and after reviewing his report, I had no reservations about using them myself. The booking was easy online, with the only issue I made a second request once a property price was agreed (the first request was for an idea of the price of the survey) this confused some of the email communications. However, the survey was booked and went ahead on the day agreed. The report took a couple of working days to come through and was very thorough, and allowed us to make the final decision on buying at the agreed price, and also provided good information to forward onto our solicitors as questions for the sellers, e.g. certificates for building and electrical work etc carried out on the property.

Richard · 17 September 2026

★★★★★ 5/5

Trustpilot

Very impressed with the patience and…

Very impressed with the patience and professionalism of Mr Ray Smith at the firm! He took the time to read and review multiple drafts of a complex and esoteric instruction. Due to how busy he is and my current situation, we decided not to go ahead with instruction, and Ray authorised a refund, minus admin costs straight away. Very straightforward, upfront, decent and honest interaction. Would recommend Mr Smith to anyone with a complex and/or esoteric valuation instruction!

Ajay · 23 September 2026

★★★★★ 1/5

Trustpilot

BEWARE …shabby treatment with this Mob..

A follow up to my recent report of shabby treatment by watsons property services (surveyor s) who lost me a sale of my property due to unnone faults & a DEVALUATION of my home of 26 years, NOW a unsold property, due to a surveyor from Birmingham 50 miles from my home.! who wrote OFF my sale in approx 1 hour.. This same surveyor did not even survey west side of my proper or ,main drainage system.!! To this day I have had no contact re .this Mob ,who expect me to cough up £480 for report copy .. Re. their previous reply for me to Email them,this had NO movement or advices from them &was not dealt with by any management .. if you.are selling your property PLEASE pay HEED to this information if you find watsons are scanning your house for a potential buyer, BEWARE No notification of anyfaults will come your way &valuation will take a caning,They are not answerable to yourself..possibly like me losing a happy.. both ways sale BEWARE..

Graham · 2 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend, great service

Found them online through a comparison website, offering a competitive price and delivered a great service. Survey was booked in really quickly and results were back a week later, highly recommend.

L&A · 6 September 2026

★★★★★ 4/5

Trustpilot

Survey

Quick presentation of the report following the survey. Only one small glitch - the report stated that the property has no garage. It has. That was not inspected. However, very detailed information on what was inspected. Shortlist of main points to be addressed. Concise instructions on what to do next.

Anna · 17 April 2026

★★★★★ 5/5

Google

We had a great experience with Watsons, particularly Lee, who was incredibly helpful throughout the process of arranging our Level 2 survey. From our initial enquiry, Lee was friendly, responsive and very efficient, he made everything feel straightforward and easy to organise, which we really appreciated during what can be quite a stressful time. Communication was excellent, and he kept us updated at each stage, quickly arranging access with the estate agent and confirming everything clearly. The whole process felt smooth and well managed from start to finish, and the report was delivered promptly as promised. We wouldn’t hesitate to recommend Watsons, and especially Lee, to anyone needing a survey.

Kathryn · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from Watsons (first time buyers)

Excellent service from Watsons. Booking the survey was quick and straightforward, and the Level 2 Homebuyer Survey report was detailed, thorough and easy to understand, covering all the areas we needed. Peter, our surveyor, also took the time to call us personally and talk us through the report, which was really appreciated. We commissioned the survey to give us peace of mind when buying our home, and Watsons did exactly that. Highly recommended!

Alfie · 12 September 2026

★★★★★ 5/5

Trustpilot

Survey was done very efficiently

Survey was done very efficiently. Have a good indication of the condition of the place and showed there were areas of concern which we are looking into. Would recommend.

Jason · 14 August 2026

★★★★★ 1/5

Trustpilot

Shocking that someone can apply to look…

Shocking that someone can apply to look at a rental and then no acknowledgement or contact to be then told they have been forgotten off the viewings list and the list is full, when the application form went in straught away. Selective viewings or poor management, such a shame as Watsons sold my mums property and were good and ive recommended them in the past for selling and renting. Won't refer again.

Diane · 14 September 2026

★★★★★ 5/5

Trustpilot

RICS Home Survey- Level 2

We had a level 2 survey carried out on the house we are purchasing. Harry was really helpful, talked us through the whole process and answered all of our questions. He made us feel much more confident about the whole process. The report came back quickly.

Libby · 11 April 2026

★★★★★ 5/5

Trustpilot

Excellent Detailed Survey

Survey was conducted on time. Report from survey was produced on the next working day. Survey was very detailed. Highlighted faults from urgent to things requiring action that needed to be completed. Easy to follow with photos to illustrate problems.

Marilyn · 19 May 2026

★★★★★ 5/5

Google

Joseph Santander was very helpful and explained the process and procedure carefully and helped me select the right survey for our property. The survey was booked quickly and easily and he came back to me promptly to confirm the date. Great work Joe...!

Chris · 2 April 2026

★★★★★ 5/5

Google

Really pleased with the service from Watsons. Steph and Alex were brilliant throughout - responsive, clear, and kept me informed at every stage. They found me a tenant quickly and made the whole process straightforward. Would happily recommend them to other landlords.

Oliver · 2 April 2026

★★★★★ 5/5

Trustpilot

Had a level 3 home buyers survey done

Had a level 3 home buyers survey done. Peter was amazing, really really helpful and supportive. Would definitely recommend.

Ashton · 9 September 2026

★★★★★ 5/5

Google

Great experience with Watson Surveyors. Amber was really helpful in guiding me on the right level of survey and clearly explained the reasoning behind it. Very prompt, easy to deal with, and made the process straightforward. Would definitely recommend.

Dawn · 10 April 2026

★★★★★ 5/5

Trustpilot

Good service… worth the money

Quick turnaround and even did the survey days earlier than the original date. Report was clear and informative. Amber was great and helpful by booking it in with the estate agent and answering any questions I had.

Customer · 21 April 2026

★★★★★ 5/5

Trustpilot

Watson's for Valuation, spot on

I needed a valuation for CGT purposes. Found Watson's on a search and filled out the online form. From there, they have been spot on. Had a call back within 30 minutes to discuss the needs, pricing, and arrangements. The online payment and portal they use provides excellent detail on where we're at in the process. Everybody I spoke to was excellent and the surveyor who came round was friendly and professional, and I received my report within 3 working days. Overall I cannot complain and highly recommend.

Jake · 12 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

Extremely helpful and responsive to any queries. Report was turned around super quickly!

Claire · 17 September 2026

★★★★★ 5/5

Google

Jospeh was extremely helpful, from the moment he picked up my message and returned my call. Watsons provided a competitive quote, liaised with the seller to arrange access, and offered a timely, comprehensive service.

Deborah · 2 April 2026

★★★★★ 5/5

Trustpilot

Extremely pleased with the service I…

Extremely pleased with the service I received from Watsons. Once I ordered survey, they immediately advised me on dates they could do, only days from order. After booked they kept me informed, advised me on the day that they had attended property, rang me following day with brief update on property and that report would be with me following afternoon once done at office, however actually received earlier following morning. Easy to comprehend and advised to contact if any questions. Excellent service and would use again. Price also very good.

Serena · 15 April 2026