Trusted Agent profile · Norwich
★★★★★
1,119 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,119 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
Tell us what you need and we'll put you in touch. Watsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleDavid's service was exceptional. He provided me enough information of the procedure and highlighted the benefits of a Homebuyers report before you buy a property. The date of the survey that was given to me was just two days later, which was really important as buying a house can be a lengthy procedure.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking time to leave feedback. We will ensure these comments are passed on to David.
5/5
TrustpilotExcellent Service
Had a very excellent service from Watson. Will highly recommend them. I will be using them again for sure.
Thank you for the recommendation, Susi. Much appreciated.
5/5
TrustpilotHappy with your report very detailed.
Happy with your report very detailed and easy to understand. Would recommend you to anyone looking for a good honest surveying company, thank you.
Thank you for your feedback and recommendation, Mr Sims. We appreciate you taking the time to post your comments.
5/5
TrustpilotExcellent customer service
I was contacted quickly after my initial enquiry.The appointment was made quickly and easily. The process was fully explained.Would definitely recommend Watsons to anyone who was looking to have a survey carried out.
Thank you Steve. We really appreciate your feedback and recommendation!
5/5
GoogleWe have just had the pleasure of dealing with Sophie Morton-Crate, a Client Services Manager with Watsons Property. Being new to buying a property and arranging a survey, she was most helpful in smoothing the way for us and we look forward to receiving our report in due course.
Thank you for taking the time to post your feedback Janet. Much appreciated. We will ensure your comments are passed on to Sophie directly. Please let us know how you get on...
5/5
GoogleI was recommended to Watsons when I needed a survey done on a property I am buying. The phone was answered quickly and I was dealt with in a friendly, efficient and informative way. The survey has been arranged and will be done in less than three weeks time.
Many thanks for the 5 stars, Joan. Much appreciated!
5/5
GoogleOrdered a level 2 home survey from Watsons and they were so helpful when I was trying to decide which survey to pick. Also the survey came back the day after it had been completed. Very happy with the service and would recommend to anyone needing a house survey.PositiveResponsiveness
Thank you for taking the timer to post your comments, and your recommendation Chloe!
5/5
TrustpilotAmber in the Norwich office was super…
Amber in the Norwich office was super efficient, so was the chap who surveyed our house too. Thank you for your super fast service
Great feedback, Sarah. Thank you for posting!
5/5
GoogleVery good indeed, a real help as a landlord.
Thank you for the 5 stars, Richard. Much appreciated :)
5/5
TrustpilotA very good service
A very good service, From the time of instruction to receiving the final report was about 14 days. Very happy with the service they provided.
Great feedback, Tom. Thank you for taking the time to post your comments. Much appreciated.
5/5
GoogleI recently had a great experience with Watson’s. I instructed a home buyers survey online and the booking form was straight forward. I had a query that I needed support with and Lee in Customer Services resolved my query provided a quick response and my query was resolved within 30mins. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving feedback Sarah. We're glad you had such a great experience with us.
5/5
GoogleGreat experience with Watsons. Ray Smith, who conducted our survey, was extremely thorough and happy to assist with some follow up queries we had, ultimately helping us reach a satisfactory conclusion with the vendors. Highly recommended!
Thank you for taking the time to post your comments, we really appreciate it.
4/5
GoogleEasy to arrange viewing. Efficient and politely dealt with when found a property to rent. A positive experience all round.
Thank you for taking the time to post your feedback, David. Much appreciated.
5/5
TrustpilotExcellent service quick to answer the…
Excellent service quick to answer the phone, appointment booked and confirmed within a day. The survey was carried efficiently and the report was with me within 2 days. Definitely would recommend.
Thank you for your feedback and recommendation, Tracie. Much appreciated!
1/5
TrustpilotGo elsewhere
Survey conducted 5th March, still not had the report by 14th March. No feedback. Not the service I was sold. Wish I had instructed a different firm.
Thank you for sharing your feedback with us, John.Your comments are disappointing and we apologise for any delay and inconvenience you may have experienced with respect to our services.Ensuring our customers' satisfaction is always our top priority at Watsons. We offer you the opportunity to connect with one of our team members for a discussion. Please email survey@watsons-property.co.uk with your name as the subject, if you would like to follow up.
4/5
TrustpilotEasy to book
Easy to book , quick response with survey arranged and carried out in a timely manner. Clear report
Thank you for your feedback, Sue. Much appreciated.
5/5
GoogleI am very pleased with the service I received from David. The communication was clear and the survey was delivered to a timely manner. I used the service for two different properties and received a discount being a returning customer. Would highly recommend the service!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Naomi!
5/5
GoogleFrom the moment we got a quote for a survey to the sending of the report, we have had quick, professional and polite contact with this company. Their prices are both competitive and fair, their survey report easy to understand, and correspondence with staff has been great.PositiveResponsiveness, Professionalism
May thanks, Francesca!
5/5
TrustpilotWe couldn't ask for more
Watsons visited the property on the agreed date and carried out a full inspection of it. They then sent us the completed report the very next day. We couldn't ask for more.
Fantastic feedback, Michael. Thank you so much. Really appreciated!
5/5
GoogleCompared to some of the moving house processes, this has been so easy to arrange and competitively priced.
Great feedback, thank you Susan!
5/5
GoogleReally encouraging experience booking a survey with Watson’s. The contact I spoke to on the phone, David Watson, couldn’t have been more efficient, friendly and helpful which made me feel that I had booked the right survey and that I could rely on Watsons for advice and reliable service. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave feedback Alyson! We'll ensure your comments reach David. Much appreciated :)
5/5
GoogleFantastic customer service by Kerry Winn with nothing seeming to much trouble. She is also very personable and attentive to the needs of her customers. She also has a great rapport with the landlord which helps in a speedy satisfactory solution to any problems arising. So glad she is my contact with Watsons! 5*
Great feedback, thank you Demetrious! Much appreciated :)
5/5
TrustpilotThe report was concise and informative
The report was concise and informative. The points that were raised for our solicitor to review were most helpful.
Thank you for your feedback, Margaret. Mich appreciated.
5/5
GoogleVery efficient service all done and sorted out very quickly would definitely recommend to other people to use
Thank you for taking the time to post your comments, Wendy! Much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
Tell us what you need and we'll put you in touch. Watsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
