Trusted Agent profile · Norwich
★★★★★
1,118 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,118 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
Tell us what you need and we'll put you in touch. Watsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotLevel 2 Homebuyer Survey Report
The communication and steps were really clear. They arranged the day and time of investigation with the real estate agent and 3 days after that i had the report explaining all the checks they did and what things i should consider further.Would recommend!
Many thank for taking the time to post your comments, and for the recommendation, Kostas! Thank you!
5/5
GoogleWatson staff were very helpful from start to finish. The process of our home survey report was made very straight forward. The home survey report was easy to understand and covered all aspects of a home report. Watson staff [ Ali Rose] keep contact with us through out the whole process. Many thanks JO Ogley.
Thank you for your feedback, Phil! Much appreciated.
5/5
TrustpilotExcellent service from Watson's…
We have had a level 2 survey completed by Watson's. From the beginning the communication was excellent and prompt. The process is very fluid from the initial contact right through to the report being issued. All completed in a timely manner Excellent value and service. Would not hesitate in using again.
Thank you for your comments, Helen. We appreciate you taking the time to post them. Much appreciated.
5/5
GoogleI was very impressed at the professionalism and customer service received when I made the first call.
Thank you for your positive comments, Samuel. Much appreciated :)
5/5
GoogleI have not used Watsons before, but was recommended to them by another surveyor. From the start, Emily on reception was responsive to my every request, and quick to follow up with emails. Since talking with Emily, I have also spoken to the surveyor prior to the work being carried out. It all augurs well for the survey. MalcolmPositiveResponsiveness, Professionalism
Thank you for taking the time to leave your feedback Malcolm. We really appreciate it :)
5/5
TrustpilotWatsons carried out a level 2 survey…
Watsons carried out a level 2 survey for the purchase of a property. Our survey was carried out on the day it was scheduled for and the report was out so fast.
Great comments, thank you Amy!
3/5
TrustpilotOK but improvements needed
Found the generated survey report quite useful to guide my flat purchasing process. On the negative side their online system needs improvement, I was assigned to someone else purchasing process and when asked multiple times, the Watsons team did not change the assignment
Thank you for your feedback. So we can investigate who dealt with your booking, please can you email the full name that the booking was booked under? Please send to marketing@watsons-property.co.uk
5/5
GoogleI've been a customer of Watsons a few years ago as a tenant and always thought they went above and beyond. In recent years, I've begun to work with them commercially and we also exhibited at the recent lifestyle show. The event was great, brought lots of like minded people together and we've generated business from that too. Great local firm that does Norfolk proud I think!
Thank you for your feedback Daniel, your comments are much appreciated.
5/5
GoogleVery impressed with speed at which initial enquiry was received to receiving date for survey. Whole procedure went very smoothly.
Great feedback, thank you Gary!
5/5
TrustpilotExcellent service all round
Very helpful on phone when speaking to them gave clear timeline and produced survey within 3 working days of carrying it out . Survey very clear and concise - excellent service all round - highly recommend
Thank you for taking the time to provide feedback, Robin. Much appreciated.
5/5
GoogleA really smooth and efficient service. I particularly liked that I could check the progress of the survey by going on my online account. The survey was booked in fast and was done without a single hiccup. The report was sent to us on time. Great service, thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave your feedback Charlotte. Customers are loving the online accounts. Were glad you've had a positive experience with us.
3/5
TrustpilotIn general the experience was ok but…
In general the experience was ok but some items you would expect to be reported where not ie some tiles were loose and falling off on outbuilding that backed onto a main road which we lucky spotted when we visited the property. We did not complete the sale due to personnel circumstances so not sure it anything else was missed.
Thank you for your comments Mary. We really appreciate you taking the time to leave them.
4/5
TrustpilotEfficient and thorough
Happy with service. Prompt and thorough although, would have been nice to have some photographic evidence built into the report.
Thank you for the feedback Pete, much appreciated.
1/5
GoogleI called so many times for posted rental property but concern person not attending call. If they are not ready to answer then why they are just posting on website.
Apologies you have had issues getting through to our Lettings Team. They are a very busy team and if you left a message they will get back to you as soon as they can.
5/5
TrustpilotGreat value for money and zero hassle…
Great value for money and zero hassle when booking. Extremely fast to book a site visit and the report was completed within 4 days of the site visit. Overall, a painless experience and if we need to have a L3 survey in the future, we'll definitely be booking Watsons.
Thank you for the 5 stars! Also for taking the time to post your feedback, Ash! We really do appreciate it :)
5/5
GoogleWe have had an excellent experience with Kai of Watsons Property Group. The valuations on a portfolio we are purchasing with tenants in situ were arranged very quickly we were regularly updated. We would certainly recommend. Thanks again
Thank you for taking the time to post your comments, Oliver. We really appreciate your recommendation, and will ensure that your feedback is sent to Kai directly :)
5/5
TrustpilotA fantastic service from Watsons
We received a fantastic service from Watsons. We booked them to complete a home buyers survey and we where really impressed. The quality of the report was very very good, with lots of detail. The items flagged allowed us to deal with these before the completion on our property. I would highly recommend them to anyone looking for this service.
Great feedback, thanks for takingv the time to post!
4/5
TrustpilotInformative and prompt
They gave clear information about the different types of surveys. The booked survey took place within two weeks and the follow up report was sent after 3 working days, very efficient.
Thank you for your comments, Tracey! Much appreciated.
5/5
Googlegreat service by Lee who explained everything very clearly Easy process to make the booking too
Thank you for your comments, Carl. Great feedback, much appreciated :)
1/5
TrustpilotAvoid their management company services…
Avoid their management company services at all costs. They exist only to hang onto your money, add 10% annually for doing absolutely nothing, refuse to credit rebates against invoices, and rarely respond to emails.
5/5
GoogleOne of the best experiences I've had with a lettings agency. Smooth transition into the house. Steve and Thomas were excellent in their ability to help us with any issues and queries. I highly recommend Watsons as a student!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI felt abit scary walking into Watsons and was met by a friendly man called Lee, who made me feel relaxed and at ease. If it wasnt for giving my word to another Company i would definitely have chosen Watsons. Lee answered all my questions and was easy to talk to which is refreshing walking into an office by myself. 😊 …
Thank you for your feedback Lorraine, your comments are much appreciated.
5/5
GoogleThis is the first time that I've dealt with Watsons Estate agent and I must say they have been outstanding. The prompt service that Ian and Steve, in particular, have delivered is refreshing. Our issue was particular time sensitive, and Ian has communicated with me quickly and efficiently to get the matter sorted. I will definitely be using Watsons Estate agent again.
Thank you for your feedback Dharmesh, your comments are much appreciated.
5/5
TrustpilotWatsons made the whole process simple
Watsons made the whole process simple. We had confirmation at each stage of the survey. Once the survey was complete Peter called us to explain each part of the survey.
Great feedback, thank you Jack.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
Tell us what you need and we'll put you in touch. Watsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
