Trusted Agent profile · Norwich
★★★★★
1,119 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,119 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
Tell us what you need and we'll put you in touch. Watsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleThe customer services manager, Lee Turner, was very professional and friendly when arranging our survey. Communication was excellent, with all details of the survey and services clearly explained; along with the opportunity to get back in contact with any queries at any time.
Great feedback, thank you!
5/5
GoogleA thoroughly professional experience from start to finish. I used Watsons as i was impressed when they came to do a survey on my house so i contacted them to complete one for my purchase and they made the whole process very straightforward and hassle free. would def recommend.
Many thanks for the recommendation, Kev...and for taking the time to post your comments, we really appreciate it.
5/5
GoogleVery good service. Watsons done survey on my own property and was impressed with level of detail and professionalism so arranged to have a survey done on my property purchase. Very easy to book, sign forms and pay. Would recommend.
Thank you for the feedback, Sabrina. We really appreciate the recommendation too!
5/5
TrustpilotExcellent service
Excellent service. All done by online booking and email. No problems. Report was concise and very helpfull.
Thank you for your positive comments. We're glad our online service really worked for you!
5/5
GoogleIan Turner arranged for the surveyor to attend straight away and reassured me of the process. Very happy
Great comments, thanks Philip!
5/5
TrustpilotHighly recommended service
We were kept updated through the whole process, received a detailed report 2 working days after the survey was completed, which was easy to understand and thorough.
Great feedback, Maxine, and thank you for the recommendation too! Much appreciated.
5/5
TrustpilotVery detailed survey
Very detailed survey, found things I did not even notice during my viewing, useful recommendations and tips, I received the report very quickly, overall I recommend.
Thank you for taking the time to leave such lovely feedback. Glad we were able to spot things you were not aware of.
4/5
GoogleBeing a first time tenant, I found the procedure was straight forward, and doing everything online was easy. We had a few teething troubles at the beginning, but every request was dealt with quickly and professionally, Kerry in particular has been super helpful. Looking forward to a trouble free tenancy now, safe in the knowledge that any issues will be addressed. Thank you!PositiveResponsiveness, Professionalism
Thank you for leaving feedback Nadine!
5/5
TrustpilotGreat surveyors
Great surveyors, really proactive and easy to arrange a date with. Thorough report for a level 2 survey and easy to understand what may or may not need improving in the property
Thank you for your comments, Joshua. Much appreciated.
5/5
GoogleAlex has always provided excellent service to us over the years, and I would highly recommend him to anyone looking to rent. He is incredibly thorough and excellent at communicating, he does a fantastic job providing support during a move.
Thank you for the recommendation!
5/5
TrustpilotI contacted Watsons to arrange a house…
I contacted Watsons to arrange a house survey and they were extremely helpful. They kept me informed throughout the process and assisted me following the report.
Thank you for your review. We are pleased to hear you were happy with the service provided.
3/5
TrustpilotHouse Survey
Efficient visit, on time, friendly and courteous.Report had minor errors:The property is in Whitwick not WhitlockMains elf is connected? Lucky elf, Electricity maybe?Property completely retired? Rewired maybe?Suggest writer reads through report after completing for typos and errs. could lead to doubts as to how good the survey was carried out.
Thank you for your feedback David. I passed this onto our Surveyor Services Hub who should follow up with you and provide an updated version of your report.
5/5
GoogleGreat service by Dave Watson who was very helpful through the whole process. I was a first time buyer and he answered any queries I had regarding the survey. I will definitely be using their service for any future surveys I need. I would highly recommend Watsons!
Great feedback, Lewi. Thank you for taking the time to post online :)
5/5
GoogleAs a tenant in a property managed by Watson's we have been privileged to have Anna Pegg as our main communication person. She is always polite, considerate, caring and competent taking ownership and executing accordingly. She stands head and shoulders above those from other suppliers we have interfaced with and she carries the Watson's "Flag" with pride,
Thank you for taking the time to write a review and rate us, Malcolm!
5/5
GoogleContacted Watsons for a survey on a property we are hoping to buy, we where given very professional and helpful advise and the survey was booked quickly and at what we think is a competative price. Following the survey at lunchtime on Thursday a very comprehensive report was received by Friday afternoon. Very impressed by the service offered by Watsons!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Kenneth. Much appreciated :)
5/5
GoogleEngaged Watsons for a bespoke building survey. Very professional and helpful service. Emily who arranged the survey for us could not have been more helpful and ran through all the options in detail. Gavin the surveyor talked me through the survey results post visit which was really informative. Survey report was very clear and easy to digest. Would not hesitate to recommend.PositiveResponsiveness, Professionalism
Thank you for your great comments Nina. Much appreciated!
5/5
TrustpilotGood experience, no issues. (RCIS level 2 survey)
Very easy to comunicate, easy process, and a good, as in-depth as necessary (and possible) report. absolutely no issues at all. the report was available within 4 days from the survey.
Thank you for your feedback, Madalina. Much appreciated.
5/5
TrustpilotFirst time buyer, great experiance.
Contacted them and informed what i required.They arranged everything, did the survey and presented an easy to read report within the timeframe stated. Thorough but easy to understand. Great service. Thankyou, from a first time buyer with no experiance of ghese things.
Great comments, Richard. We really appreciate your feedback. Thank you!
5/5
GoogleWe used Watsons to do a survey on a bungalow we were looking to purchase, the survey was clear and concise, very thorough and easy to understand. the team were polite and the cost was very reasonable. Would definitely recommend them and use again if required.
Thank you for your fantastic comments, Nina. We appreciate the recommendation too!
1/5
TrustpilotSo we had a Home Level 2 survey with…
So we had a Home Level 2 survey with Watsons. Pros- easy to book Con- It said they would gain access to the roof if there was access which there was via a pull down ladder. The surveyor didn’t go up into the roof via the ladder. They missed the hole in the roof. Luckily we spotted this on the second viewing. Have tried to email Watsons for clarification as to why this wasn’t picked up on the survey but heard nothing back and that was in September 2022. Quick to take your money but don’t reply to your emails when you query or raise a complaint. I would go with a local surveyor.
5/5
TrustpilotQuick and easy
They did what they say on the tin - fairy good service considering i had no idea what i was meant to be doing.
Thank you for your feedback :)
5/5
TrustpilotVery thorough survey
Very thorough survey , and addressed my specific requests . Good to indicate which problems I should address promptly.I need to reread the section about the damp in cellar & staircase , was perhaps hoping for more indication as to what to do next , but I suppose the only next step is to get a more specific damp expert in .
Thank you for your feedback Christine. If you're happy to email a contact number to marketing@watsons-property.co.uk, we will ask the surveyor to make contact with you directly to give you some direction on what to do next :)
5/5
GoogleVery pleased with service Second time using and very efficient and quick to respond Thank you
Thank you for your feedback, Paige. Much appreciated!
5/5
TrustpilotA very professional service.
Our survey needed to be postponed twice before being successfully completed. The report was very clear where further investigation was advised before our purchase proceeded.
Thank you for taking the time to post your comments, much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
Tell us what you need and we'll put you in touch. Watsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
