Watsons Norwich reviews

★★★★★ 5/5

Google

We managed to misplace one of our keys and Kerry, as usual, took ownership of the problem and within the space of an afternoon had resolved the issue for me. She had to communicate with the landlord a couple of times to solve the problem but she did so whilst keeping me in the loop. Really impressed with how quickly Kerry picks up and gets these issues resolved it has made my life a lot easier and I am really grateful - thank you so much 🙏PositiveResponsiveness, Professionalism

Dreamy · 20 June 2021

★★★★★ 5/5

Google

I enquired about a valuation for my property in order to sell. I bought my property through the government help to buy scheme. A short while after David Watson called me and went through things. He was very helpful and friendly. I did not really understand things at first but he made things very clear. He booked a valuation in for me and said if I have any problems or questions to get into contact with him. I recommend using Watsons.

Matthew · 20 June 2021

★★★★★ 5/5

Google

Not only was the survey completed very quickly after initial instruction, but Ray Smith (FRICS) conducted a superb appraisal of the Grade II listed building we are hoping to buy. Once we had read and digested the information in the survey, Ray, with very little notice, made himself available for a call and spent considerable time on the phone with me, helping me to prioritise the works that are required on the property. Knowledgeable, patient and realistic in terms of the issues, we feel we have a very clear idea of the commitment we're making and how to go about the works. He also was able to recommend a septic tank specialist who themselves, have already been enormously helpful. We don't hesitate to recommend Watsons.PositiveResponsiveness, Quality, Professionalism

K · 20 June 2021

★★★★★ 5/5

Google

I recently contacted John Garfoot at Watsons to request a survey for a property which we are considering purchasing - the initial correspondence to quote and set up the appointment has been swift and informative. Both John and Emily Williams, our coordinator, have replied promptly to any queries, fully answering all our questions and communicating swiftly with the estate agents. Looking forward to this efficiency and professionalism continuing through to receiving our survey report and getting any questions answered later this month.PositiveResponsiveness

Janet · 20 June 2021

★★★★★ 3/5

Google

I received a call following up a quote which I had received via email. When I explained that we had chosen to have our survey conducted by another surveyor, who's quote was cheaper, the response was 'oh well I hope they are as good as we are' in an arrogant patronizing manner. I found this response very unprofessional. The surveyor we have chosen we have used before for a previous property, he provided an excellent service and the resulting survey stopped us buying a house with a multitude of issues. I cannot comment on the quality of Watson's surveys, but I feel their customer service could be improved.

Catherine · 20 June 2021

★★★★★ 5/5

Google

I've shopped around for the best service with swift result. chasing the stamp duty holiday deadline, I approached Watsons through a RICS comparison website. Not only did services co-ordinator David Watson, reply in a friendly and professional manner within minutes of my request for a quote, but he also achieved the most competitive price in a time frame that suited our needs. I've been very impressed with the professional service and knowledge so far and would recommend Watsons to anyone.

Phillip · 20 June 2021

★★★★★ 5/5

Google

I was very impressed in post lockdown, the attentiveness and professionalism of, it seemed, the only visible member of staff at Watson’s. Tom Palmer always returned my calls as soon as with courtesy and politeness. He kept me regularly up to date on viewings commenting on possibly unsuitable tenants for the apartment. He quickly weighed up the other residents and was not going to place a misfit there. We waited awhile, due to the changing world but he has certainly come up trumps with our new tenant. Well done Tom.PositiveResponsiveness, Professionalism

Katherine · 20 June 2021

★★★★★ 5/5

Google

We used Watson's for a building survey, we'd phoned a few companies and were given quotes but Lee really took time to ask what we needed, looked at the property online and noted our concerns. As it was an auction property time was of the essence and as such he arranged for our fantastic surveyor Alex to call us after his visit with a quick highlights recap so we could make a decision regarding bidding. Alex called as arranged and gave a fantastic update and the full report followed in good time. If we require further surveys I'd have no hesitation in using Watson's again and would heartily recommend their services.PositiveProfessionalism

Sam · 20 June 2021

★★★★★ 5/5

Google

Watsons have been amazing from start to finish - I called just under a week ago and spoke to a lady called Emily, she was able to provide me an immediate quote, and get the booking made for the following week. Watsons are very professional and I would highly recommend them for getting a survey completed. The surveyor called me the day before the visit to see if I had any specific concerns, and he called me after the visit to run over the main things he had found in the property. I then received the report the following day. Can't recommend them enough. Paige.PositiveResponsiveness, Professionalism

Paige · 20 June 2021

★★★★★ 5/5

Google

Great service! I was interested in selling my property back so got in contact with a few different estate agents. Steve at Watson’s was great. He wasn’t at all pushy like the other agents I had dealt with. He was professional and approached all my questions with good humour and we built a great rapport. I have since decided not to sell, but I would not hesitate to get back in touch with Steve again if I change my mind. Faultless service and his communication was brilliant. ThanksPositiveResponsiveness, Quality, Professionalism

Malcolm · 20 June 2021

★★★★★ 5/5

Google

I would highly recommend Watsons for property serveys. Being a first time buyer I often felt overwhelmed by the vast amount of information I needed in order to purchase my first house. After being recommended Watsons by the solicitor and my sister who had also used them, I gave them a call and spoke to a lady called Sophie. I asked many questions, some of which may have been obvious to those who had a bit more experience than me. Throughout the 3 days of questions I got very quick, friendly and professional answers which helped me feel more comfortable with the process. Having initially given the wrong email address to Sophie, I began to feel concerned I wasn't going to get a survey in time. However, Sophie emailed over the quotes and all the information I had asked for out of normal working hours. On top of this she agreed to hold a slot for me until I had come to a decision. The process was very quick and simple to follow. All information provided on the phone was quickly followed up by a written confirmation and the staff were extremely helpful. I found it very difficult to make decisions between mortgage advisors and solicitors, however Watsons were and easy choice. And they did not disappoint. I would highly recommend this to anyone looking for a house survey and will definitely be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Max · 20 June 2021

★★★★★ 3/5

Trustpilot

Awkward to Deal With

Earlier this year my mother passed away. I have spend several months obtaining valuations for her properties in England and Scotland. This is not a one off process for me as I've been managing the family portfolio for 20+ years. Watsons proved to be the most tedious to deal with though.Every query had to be chased for a response. Half seemed to have to go to a "senior" which I assume was down to lack of training. The stated waiting time between agreement and site survey was a ridiculous four weeks with no explanation why. No possible dates could be discussed until payment had been made.Payment up front for a professional service annoys me. I don't pay my solicitors before they do the work. Ditto my financial adviser, joiner, decorator or electrician. I've never had to pay a surveyor up front either. Just before the agreed time and date I was asked if they could move the appointment forward. This was despite my stating from the outset I was travelling across country so would not be available.The surveyor was a delight. Warm, friendly, knowledgeable. He asked a few questions about the property, and I verified the answers he already knew. A few days later the report arrived by email. It was the standard boiler plated report I was expecting with the usual grammatical errors these things throw up. However, it covered what I expected a RICS Red Book valuation to cover.From my experience of Watsons' processes, I have reservations about how I would have had any minor queries answered or wanted minor errors corrected if required. I suspect they do their best to keep things at arms length.All of this left me feeling that they didn't particularly care. I was a point transaction and they had no interest in building a client relationship. So I won't be selling anything through them.

Reid · 16 June 2021

★★★★★ 5/5

Trustpilot

Totally recommend 👌

I Was given a couple of numbers by the estate agent, from which previous clients had used before and Watsons was on the list.Initial phone call was great, really friendly and was basically the reason I chose Watsons. They were able to fit me in quickly and the survey was completed and returned to me quickly too. Some of the comments from the surveyor was a little vague in places e.g. dangerous moss! but other than that I was very pleased with the service provided.Would definitely recommend and use again.

Tj · 15 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

I found the service excellent and efficient. The Report was easy to understand and covered everything.

Margaret · 22 May 2023

★★★★★ 5/5

Trustpilot

Very thorough and detailed report Level 2 report. Very pleased.

I am very pleased with the service provided by Watsons and the very detailed but easily readable report. It was formatted to avoid overly complicated content, whilst providing in-depth resolutions for any potential issues found in the property. Finally, the report was written within 48 hours.

Christopher · 2 July 2024

★★★★★ 5/5

Trustpilot

Watson's surveyors. Very friendly, professional and thorough. I Highly rate this firm

Very friendly gentlemen. Very professional. Came and got straight on with the job explaining as they went where they needed to be and listened to our concerns. Received a full report online and also a recommended set of things needing done to the house.

Michelle · 4 August 2024

★★★★★ 3/5

Google

Booking wasn't very straightforward and pricing is very unclear. One person says one thing and then someone else says the opposite. All very confusing. Some of my emails went unanswered too. However, in spite of these admin issues I was satisfied with the actual survey itself. I would add that despite paying for a valuation, which I did not get, I was never sent the promised refund of £60 just lots of excuses.

Sue · 20 June 2022

★★★★★ 3/5

Trustpilot

Not the best.

First time buyer. Watsons on the phone didn't explain to us the options of surveys, just straight up give us a standard price to pay. This turned out to be for a RIC2.In the report the surveyor did not include any detailing about the garden whatsoever, including the fencing (which aren't in the best condition). Also upon giving the house a second viewing, we noticed there is damage to the gates lock. If the surveyor had included the garden in the report we could have known about this damage.

Hi · 6 May 2021

★★★★★ 5/5

Trustpilot

Highly recommended

The available surveys and their costs were clear. The team were very helpful with the quotations and the booking of the survey. The survey was done far quicker than I expected and the report produced the same day. The report was clear and helpful for what we needed. Highly recommended service, thank you!

Jo · 10 February 2024

★★★★★ 5/5

Google

David has been very helpful in meeting my needs by making arrangements in a timely, professional manner with clear and precise information given along the way. Great stuff.PositiveProfessionalism

Shaun · 11 January 2022

★★★★★ 5/5

Trustpilot

This is the second time using Watsons…

This is the second time using Watsons and i can't recommend them enough. Great service and they give a very clear and concise survey of the property. On both times we got a RICS level 2 survey and it was great. It's definitely important to get a survey done as soon as the offer is accepted to know the true issues (if any).Thanks again Watsons.

Joel · 2 April 2023

★★★★★ 5/5

Trustpilot

Overall a very concise job and they…

Overall a very concise job and they seemed to go through all the essentials. I was a little worried they wouldn't go into the loft at first so it's worth checking this with them depending on the building layout. Thanks!

Jasmine · 28 September 2024

★★★★★ 5/5

Google

We required a valuation survey on our commercial offices so we could obtain accurate rental figures. We contacted Watsons who arranged a visit from their local surveyor. He was very professional with a friendly manner, and had excellent local knowledge around commercial property valuations. Suffice to say when we need to do this process again we know who we will be contacting.

Robert · 20 June 2023

★★★★★ 5/5

Google

Absolutely outstanding service. Watsons have completed previous homebuyers surveys for us. The team are reliable, trustworthy and have been so kind and caring, going above and beyond to support where we have been let down by another surveyor. Thank you so much.

S · 16 August 2024