Watsons Norwich reviews

★★★★★ 5/5

Google

Alex was fantastic throughout, very knowledgeable and helpful in answering and dealing with all our problems. He was very professional and made everything easy for us. Cannot recommend enough!

Lewis · 20 June 2022

★★★★★ 5/5

Trustpilot

Easy process for FTB

We got a survey done for a property me and my partner are purchasing. As first time buyers, we found the process with Watsons to be really easy and straightforward, and the report came quickly after the survey was carried out. The report was in depth and helped us feel reassured about our first home! I’d definitely recommend them to anyone

Chloe · 2 November 2023

★★★★★ 5/5

Trustpilot

Excellent and speedy service

Excellent and speedy service. Thank you!

Joanna · 18 December 2025

★★★★★ 5/5

Trustpilot

Efficient and comprehensive survey

Efficient and comprehensive survey, easy to understand. Completed on time and the results emailed through. No complaints at all. You can get cheaper but, in my opinion, when you're spending a large sum of money it's a false economy - so much can go wrong or be hidden. Let the experts do their jobs.

Martin · 1 April 2024

★★★★★ 1/5

Trustpilot

Would never buy or rent with Watsons again

Dreadful service, told us collection of the keys to our new rental could be at 9am, on the actual day of moving they had booked us a 1pm 'check in'.I had mattresses, washing machines all being delivered and ended up being left on the drive.Throughout the tenancy any repairs needed doing had to be pushed for, luckily we had an excellent relationship with our landlord and used to bypass Watsons wherever possible to speed things up. They left us with a leak costing £50 plus a month in water, finally got some compensation back but not nearly enough for what we had paid. The while experience with Watsons has been extremely painful. No concept of customer service

Ms · 13 December 2021

★★★★★ 5/5

Google

Dave was extremely knowledgable, helpful, and empathetic. First class. Would highly recommend.

Tim · 22 November 2023

★★★★★ 5/5

Google

Contacted for a survey for help to buy, easy to contact and so quick in coming back with a response via email. They came round to our property really quickly and the gentleman was really polite and efficient. It took no longer then 24 hours for us to receive the survey. Would highly recommend if anyone of my family friends need a survey in the future.

Kerris · 20 June 2023

★★★★★ 5/5

Google

Helen was excellent in arranging our survey. Thank you

Rob · 21 January 2024

★★★★★ 5/5

Trustpilot

Excellent comprehensive surveyors report

We hired Watsons to perform a RICs level 3 survey on a house in Norwich. We asked several companies for quotes, and Watsons provided a cheap quote and responded more quickly than the others. They completed the survey within 10 working days as promised and we were very happy with the comprehensive surveyor's report, would recommend and use again in future.

Dr · 11 October 2023

★★★★★ 5/5

Trustpilot

The Level 2 survey

The Level 2 survey was very in-depth. More in-depth than what we expected, which was good. We liked how the report was set out. Ratings for areas needing attention very helpful. Consolidation of areas to be discussed with our solicitor, most helpful. Report ready and sent out to us in less than the time stated. Excellent value for money.

Ann · 24 November 2023

★★★★★ 5/5

Google

Although I purchased a house via another company the help and advice provided by Watson's staff was great, thanks Lee for all of your help. Once I am in a position to sell again I shall be using Watson's services.

Ivy · 25 August 2019

★★★★★ 1/5

Trustpilot

My daughter has been looking for a…

My daughter has been looking for a house in NG16 (Mornington Crescent Estate) since July 2020 and unfortunately for her every house has been listed through Watsons. Their crafty, maybe sharp practice, of marketing as "offers over". The problem is they are poor in their negotiations and cannot be honest with buyer and most likely the same with seller. My daughter cannot even now contemplate a house purchase with such a shady estate agent. She looked at the one house that was with Yopa who efficiently bought the house purchase to fruition by acting with honesty as the intermediary between seller and buyer. She had made offers on five houses with Watsons - all a waste of time.

Kamwaljit · 4 October 2021

★★★★★ 5/5

Google

Anna has been great and helped us enormously since being given notice on our rental property. Would definitely ask for her help again if we ever needed

Fourpaws · 20 June 2022

★★★★★ 5/5

Google

Lee Turner provided excellent service in sorting out a survey for us. Quick and efficient.

Martin · 9 September 2025

★★★★★ 5/5

Google

Professional, prompt and friendly service by the individual dealing with my case, Sophie Morton-Crate.

Vassos · 18 September 2025

★★★★★ 5/5

Google

FIVE STAR shout out to Steve in the Norwich lettings branch! He is fantastic to work with. Excellent customer service and super quick with communication which is always appreciated! Thank you so much!

Alicia · 20 June 2021

★★★★★ 3/5

Trustpilot

Mildew evident in all three bedrooms…

Mildew evident in all three bedrooms especially round windows. Mildew also round windows in lounge. There is also a area on two of the bedroom ceilings, one where the artex has come away.

Judith · 18 June 2021

★★★★★ 5/5

Google

I was contacted by David Watson a few months ago after requesting a quote, and he was very understanding when we had issues with the mortgage which meant I would be delaying a survey. However, when I got back in touch he replied quickly and gave me an appointment which (especially considering the current climate) was much sooner than I expected. Overall very impressed with the quick and helpful responses which has made the process as pain free as possible so far!PositiveResponsiveness

Amelia · 24 August 2021

★★★★★ 5/5

Google

With little experience on house surveys I asked for recommendations and Watsons was mentioned by a few people. After my initial email the response from Watsons was quick and explained everything clearly. Ali, the Client Services Executive I was in contact with, provided example quotes and all the information needed and even managed to get us booked in the next day due to a cancellation. A very efficient and comprehensive service, and hopefully the survey will also live up to the experience so far.PositiveResponsiveness, Professionalism

Will · 24 August 2021

★★★★★ 5/5

Google

I used Watsons for my survey when we bought our first home. They were extremely helpful. The info they provided was clear and they answered all the questions I had. They provided a competitive quote and got the survey and the report back to me really quickly which allowed everything to progress faster. They were friendly and polite and would happily use them again.

Scott · 20 June 2023

★★★★★ 5/5

Trustpilot

Fast and efficient service

Simple process from getting a quote to booking the appointment. The assigned inspector visited on the agreed date and I received the report in less than 24 hours! Whilst being prepared to wait up to 10 working days for the report, this was extremely great service - highly recommend.

Lauren · 24 May 2024

★★★★★ 5/5

Google

I was very disappointed with my previous Letting Agent so decided to sign up with Watsons in January 2024 and I am so glad that I did. The personnel ( Alex, Tom and Sheriden) who handle the letting are friendly, helpful and efficient and are a credit to Watsons.

Janice · 20 May 2024

★★★★★ 5/5

Google

The team in the office - Emily and Lee - were efficient, extremely helpful and organised and went the extra mile to assist me with a tricky situation that needed addressing speedily. I would also like to sing the praises of their chartered surveyor Mike Tims who has a wealth of experience in his field, went out of his way to solve my predicament in a timely manner and took a pragmatic approach which was exactly what I needed. Cannot speak highly enough of the service I received. Thank you guys and gal!!!PositiveResponsiveness, Quality, Professionalism

Sonja · 20 June 2021

★★★★★ 2/5

Google

2nd September update, got the report yesterday but with valuation missing. Got the valuation one day after. Friendly customer service but it seems that their surveyors are too busy. In total toke 18 days to deliver the report (with valuation) and the report is pretty basic without photo illustration. A bit disappointed and would look for another one if there is an another chance to choose, even though it might cost slightly more. //////////////////////////////////////////////////////////// Not sure why my building survey report took such a long time, I was waiting for it to make further decision. I was told that the report will be ready in 5 working days and later changed to 5-7 working days. However, It has been two weeks (10 working days) and still no news. Will update here if further details are received.

Zhiyi · 20 June 2021