Watsons Norwich reviews

★★★★★ 5/5

Google

After looking at all the reviews we decided to use Watson's - what a breath of fresh air. ALL the staff were so helpful and professional from the first contact to the final survey report. The report was thorough and very informative, gave valuable advice and when we had questions we spoke to the surveyor who clarified all the points for us. Cannot praise these guy's enough, great contact kept us informed through out the process. I would highly recommend and would not hesitate to use again.PositiveProfessionalism

Susan · 20 June 2022

★★★★★ 5/5

Google

I booked a survey with Watsons after they were recommended to me for their speed and professionalism, and they definitely did not disappoint! I booked my survey and (having never done one before) gave them a call to clarify a few questions that I had. The gent I spoke to (David Watson!) was brilliant - super helpful and friendly, and I felt he really took the time to explain things to me in a way I would understand. I asked if there was anyway my appointment could be moved closer, and David promised me that if any cancellations happened he would move mine up. One did, and straight away David called me to let me know. On the day the survey took place, I was alerted when they had finished, and had the full report two hours later. I cannot praise this prompt service enough, and I really appreciated David’s manner - as a first time buyer I was very unsure of what I was doing, but David explained everything fully and not once did I feel silly for asking anything. 10/10 for customer service, communication, and overall service!

Katie · 20 June 2022

★★★★★ 5/5

Google

I was getting worried that I wasn't going to find a reliable surveyor, as those that I had contacted for a quote were poor to bad. Watsons were suggested to me, and then Benji Head at Watsons immediately provided a friendly detailed response, which continued throughout. I accepted their quote, and 3 weeks later the survey took place. Watsons produced a comprehensive report, that I forwarded to the solicitor who dealt with the legal points in it. I was very satisfied with the service they provided.PositiveResponsiveness, Quality, Professionalism, Value

Barrie · 20 June 2022

★★★★★ 5/5

Google

We asked for a report into a new house we are looking to purchase and Watsons were fantastic! They were friendly, clear and concise with the information we asked about as well as what they will do for us on our survey report. We booked them to do our survey report of which they did on the day and sent us a detailed report back. If you need a survey report doing they are a great company and recommend them, especially new first time buyers who are not 100% sure on the process of buying a house. Thank you!!

Stephen · 20 June 2022

★★★★★ 5/5

Google

We chose to use Watsons to carry out the survey for our first home and could not have been more impressed with the service we received. Dave helped arrange the survey for us over the phone and was so helpful and kind. The customer service was second to none from booking a survey through to receiving the report. The survey itself was incredibly comprehensive and reasonably priced. We would highly recommend them to anyone and would definitely use them again should we require a surveyor in future.

Amy · 20 June 2022

★★★★★ 2/5

Trustpilot

When I spoke with the office before the…

When I spoke with the office before the survey I was concerned that the property had some cracks and I was advised to go for the level 3 most expensive survey as this would provide the information needed. However it simply said get structural engineer in and offered no information. Waste of money.

David · 28 June 2024

★★★★★ 5/5

Trustpilot

Thorough and supportive company

Had a RICS Level 2 report conducted and James was very nice & answered all my questions. The report came back very quickly. Would reccomend!

Katherine · 27 February 2023

★★★★★ 5/5

Google

David was very helpful. He handled my enquiry really well, taking time to explain the process and the differences between the reports. He helped me make an informed choice and I left the call feeling reassured and satisfied.PositiveResponsiveness

SHEILA · 20 June 2021

★★★★★ 5/5

Trustpilot

Surveyor kept in contact with client

Surveyor kept in contact with clientWas very knowledgeable and advised clientWas vey helpful and returned clients calls swiftly

Julie · 16 September 2023

★★★★★ 5/5

Google

I found Watson’s to be be personable on the telephone and clear and coherent on email. They responded quickly to the need for and completion of a housing survey. The comments made on the survey were easily understood, relevant and had clear points to consider as a house buyer. They followed up their work with a telephone conversation to ensure that all was adequate. I would recommend their services.

Kathryn · 20 June 2023

★★★★★ 5/5

Google

Excellent service from Watson’s, expedient and diligent. Very polite and professional, particularly David Watson who arranged everything for us. A comprehensive service with fantastic customer service. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Rhys · 20 June 2022

★★★★★ 5/5

Google

Fast response,survey completed within a couple of days of request. Thorough survey too and competitively priced compared to national surveyors! Ali was really helpful over the phone,would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Mark · 20 June 2022

★★★★★ 5/5

Google

We recently asked Watsons to carry out a survey on a property we wished to buy. From our initial phone enquiry we felt that we were in good hands and could rely on them. The survey was carried out on a Friday and the report was e-mailed through on the Monday. It was detailed and thorough, saving us from going ahead with what would have been a costly purchase. Thank you Watsons, would always recommend your services.PositiveResponsiveness, Professionalism, Value

Lynne · 20 June 2022

★★★★★ 5/5

Google

Used Gavin twice in the last six months to provide Level 2 and 3 surveys on a couple of properties . From quotation to delivery of report within a week( on both occasions) , the service has been professional , exemplary and friendly . Understand completely why they were recommended by an established independent local agent . Highly recommend . Thank you very much

Tracey · 23 October 2023

★★★★★ 4/5

Trustpilot

Ray and his team did what they said…

Ray and his team did what they said they would; provided a clear report and reported promptly to follow up questions including one a couple of months after delivery of his report and with local background information.

Mr · 25 June 2021

★★★★★ 5/5

Google

Great service. Joe Santander has been really help and responsive. Would highly recommend

Naomi · 22 December 2023

★★★★★ 5/5

Google

Thank you Emily. Excellent customer service, very timely and responsive. Hopefully Chris will get a similar review once the valuation takes place next week. Thanks again, you ‘ve been brilliant!PositiveProfessionalism

Georgios · 20 June 2022

★★★★★ 5/5

Google

Sophie Morton-Crate was extremely helpful in getting a survey booked for us very quickly. She kept us up to date throughout the process & explained each step very clearly.PositiveResponsiveness, Professionalism

Sam · 20 June 2022

★★★★★ 5/5

Google

Smooth experience - Tom made my relocation stress-free. Lovely that all can be sorted remotely too!

Rebecca · 23 September 2023

★★★★★ 5/5

Trustpilot

Would recommend

Everything was completed when scheduled, no delays. Report was detailed and clear. Great job.

Joseph · 7 November 2023

★★★★★ 5/5

Trustpilot

Watsons have leased my flat out a…

Watsons have leased my flat out a number of times.I have been impressed with their service- I'm not a 'landlord'as such, just renting out my one property.It's scarey renting out your Home, but the team found the right people for the property.We're not all commercial landlords, with a number of properties to let.So I have been impressed with the personal touch that has introduced a great tennent to a ( hopefully) great landlord

Mark · 17 December 2022

★★★★★ 5/5

Trustpilot

Easy to organise

Easy to organise and pay, time period was very adaptable. Price was very competitive too.the

Barry · 9 October 2023

★★★★★ 1/5

Trustpilot

Really disappointing service by…

Really disappointing service by Watsons. We paid for a level 3 homebuyers survey from Watson’s at their recommendation, given we were buying a Victorian property. All areas of the survey (with the exception of the electricity and gas that they couldn’t check) came back rated 1 (green) with no wear and tear reported. Happily we bought the house and moved in. 16 days later amid heavy rain, our kitchen ceiling started bubbling and rain was coming through into the kitchen. The single story extension roof was damaged to the extent that each time it rains, water comes through the ceiling.We got a number of expert roofers round who all said it was very obvious the roof had a number of issues and that previous attempts to fix it included siliconing the tiles and even gluing over cracks. The whole roof needed redoing at a cost of £4.5k. After numerous discussions and visits from Watson’s, they agreed that they should have identified the issue with the roof - but only offered £1k towards the cost as they believed it could be ‘patched up’. We have not been able to find a single professional roofer who agrees this is an option, so we will be CV left £3.5k out of pocket, plus the additional cost of plastering and painting. We have taken our complaint to the regulators, but incredibly disappointed with the service received by Watson’s and would not recommend them.

Thom · 4 February 2022

★★★★★ 1/5

Trustpilot

Abysmal survey

The survey for my son's house was unbelievably unprofessional. If I was MD of this company I would be thoroughly ashamed that such a report had been sent to a member of the public.The survey included factual errors, poor PDF layout resulting in meaningless paragraphs and so many omitted letters and spelling errors as to frankly be unbelievable.I suggest an RICS report is produced on Watsons.

James · 16 July 2023