Trusted Agent profile · Norwich
★★★★★
1,119 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,119 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent speedy service
Excellent speedy service. Watsons carried out our survey at very short notice after we were unfortunately let down by our original surveyor being taken ill. We had our report back the following day. Friendly courteous service throughout, would highly recommend this company. Thank you Dave
Thank you for your recommendation! Fantastic feedback and much appreciated!
5/5
Googlevery efficient and professional
Thank you for your feedback, Richard!
5/5
TrustpilotGreat overall experience
They were great. Everything went smoothly and the information provided was helpfull.
Great feedback, thanks Julian!
5/5
TrustpilotTop notch!!
Quick, efficient service!!
Thank you for taking the time to post your comments, Jake. We really appreciate it.
5/5
GoogleWe needed a valuation for probate. I txtchat with Dave Watson who guided me through the process of booking a surveyor in a professional and helpful matter.
Thanks for taking the time to post your comments, Ian. Much appreciated.
5/5
GoogleJoseph Santander was polite and extremely helpful. He dealt with everything very promptly.
5/5
TrustpilotExcellent service
I recently purchased a new home through Watson's. They were very professional at every stage, quick to respond to my queries, and pleasant to deal with. They even answered a query several months after my purchase had been finalized. Special thanks to Julie Lucas.
Great feedback John, thank you for taking the time to post your comments!
5/5
TrustpilotGreat
Very responsive. Thorough survey. Amber was great.
Thank you for your feedback, Rebecca. Much appreciated.
5/5
TrustpilotFast efficient sevice
We used Watson's for the survey on the bungalow we were buying, from the initial phone call to the report a friendly professional service. Report was also quick to arrive. Highly recommended
Thank you for your comments and recommendation! We really appreciate you taking the time to post some feedback!
5/5
GoogleBig shout out to Kai, Helen and Suzii - Wonderful team always there to help - fantastic customer services 100%
Fab feedback, thank you!
5/5
GoogleReally helpful and professional - did a great and thorough RICS level 3 survey for us.
Thank you for taking the time to post your comments, Helen. We really appreciate it.
5/5
GoogleAaron is by far the best agent I have ever dealt with & we cannot thank him enough. If you want great customer service and an effortless moving experience I highly recommend Watsons. 5/5.PositiveResponsiveness, Quality, Professionalism
Thank you for your recommendation and taking the time to leave your fantastic feedback Bradley. We really appreciate it! We will ensure your comments are passed on to Aaron and his team directly :)
1/5
TrustpilotPOOR-Would be reluctant to use in…
POOR-Would be reluctant to use in future!Watson are excellent at contact us to instruct us to organise surveys, Morgage application etc. Not so great a following up the vendors. We are now in a position to exchange contracts. When I finally got someone to contact me back from the office, we were informed that the vendors we are purchasing the house from, haven’t even contacted their solicitors. Watsons hadn’t followed this up untill we kept asking them what was going on? They don’t seem to know what’s going on? Resulting in not communicating this to us. We have used many estate agents in the past but this whole experience has been disappointing.
We are disappointed that you feel our service was not to the standards you expected. We offer you the opportunity to talk with our team about any issues, should you wish. Please contact our Regional Hub in Sheringham to arrange a discussion with Nick Eley on 01263 823201
5/5
GoogleFriendly service was able to help me with my Survey on a property Im purchasing
Thank you for your feedback, Karl. Much appreciated.
5/5
TrustpilotThe survey was carried out on the due…
The survey was carried out on the due date and was most helpful and informative.
Thank you for your feedback, Louise. Much appreciated.
1/5
GoogleSteer well clear. Very disappointed. Missed a lot of issues - do not recommend.
Thank you for your feedback. Can you please message us directly at: surveyadmin@watsons-property.co.uk - so we can follow this up with you?
3/5
TrustpilotGood communication but questionable valuation
Watsons were quick to get to my property to carry out a help to buy valuation survey which is required to pay off the loan. The positives stop there. My flat had been on the market for over three months at £135,000. When I eventually got an offer at that price and had watsons value the property, their “expert” valued it at £140k. When I questioned this and provided comparables in the area I was quickly told that the valuation stands and that was the end of it. This meant that when paying back the help to buy I had to pay back 20% or the current value stated on the report and not what I had sold it for. Essentially this over valuation cost me £1k. A property is only worth what someone else is willing to pay for it, I don’t believe my property was accurately valued and I will not be recommending watsons to family or friends.
Thank you for your feedback. However, in arriving at our valuation we will access information and comparable data which isn't readily available to the general public. We are employed as independent advisors, with no vested interest in the transaction, to provide a true value of the property. This acts as a buffer between the applicant and the Help to Buy provider, who for their own reasons might prefer a different outcome. If you would like to discuss our valuation further, please do not hesitate to contact us directly and we can arrange a suitable time for a discussion.
5/5
TrustpilotGreat service from this surveyor.
Great service from this surveyor.Competitive price. Booked in really quickly. Report was produced on the same day as the survey was carried out.Would use again, and would definitely recommend.
Thank you for taking the time to post your feedback, Wendy! Your recommendation is also much appreciated :)
4/5
TrustpilotGreat experience for a first time…
Great experience for a first time buyer. Example report was very detailed, so that I could get a feel for what to expect. Level 2 survey was priced at £500 which I felt was very reasonable, and was well worth the money as it revealed a couple of problems that we hadn't seen when viewing the property.Our survey was completed very quickly too, we were pleasantly surprised with the turnaround time.Only minor thing is that we were under the impression that a valuation of the property would be included in the level 2 report, but in the end it was an additional charge. The valuation and survey are presented as a single item on the website, and we perhaps didn't read the fine print as well as we should have.All in all great work, and gave us some fantastic peace of mind for our purchase.
Thank you for your feedback Jamie. We appreciate you taking the time to leave your comments. We will follow up and look at the website.
5/5
TrustpilotClarity and professionalism
I had an excellent experience with Watsons Property Group. I recently had a survey carried out on my property, and everything went smoothly from booking through to completion. I’d especially like to commend Ian Frost for his professionalism and for going the extra mile to support the process in every way he could. Thank you very much!
3/5
TrustpilotSurvey
The report was completed quickly and the surveyor spoke to us prior to visiting the property to see if we had any particular concerns. When the report was sent to us there appeared to be conflicting information in two of the sections. It would have been helpful if the report stated where some of the issues found were located within the property. I had a number of questions which I emailed and these were answered quickly by the surveyor. In the response they apologised for the conflicting information and corrected the part which was incorrect. They also suggested how to remedy one of the issues which I would suggest should have been included in the original report as it would have been very helpful.
Thank you for your constructive feedback, Stephen. We appreciate you taking the time to leave your comments.
5/5
GoogleGreat experience- not the cheapest quote I got but Emily Williams and team in her office were so helpful throughout the process. With advice, quick responses and just going above and beyond. Highly recommend!PositiveResponsiveness, Professionalism
Thank you for the recommendation Maria! Much appreciated.
5/5
GoogleAli Rose was very polite in following up for feedback of my survey. Needed the survey to sell our home. Was very efficient and professional. Results were through the next day. Would recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for rating and reviewing us, Rosie! Glad we could be of service.
5/5
GoogleLee has been brilliant! Very quick and easy service. Thankyou!
Thank you for your feedback, Hollie. Much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
