Trusted Agent profile · Norwich
★★★★★
1,119 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,119 reviews on two platforms, including 573 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Survey was carried out in just a few days of booking and had the detailed report the next day! Excellent service, second time I have used this company and would definitely use again. Thank you
Thank you for taking the time to leave your feedback! Much appreciated :)
5/5
TrustpilotPerfect service
My partner and I were looking for a property in Norwich. We went through a lot of agencies but Watson was brilliant. We received professional service from Tom and Aaron. They were responsive, answered all our questions and were always polite and reliable.Looking forward to future cooperation.
Thank you for your fantastic feedback. We really do appreciate you taking the time to post your comments online!
1/5
GooglePaid for level 2 and they didn’t even go in the loft, I left a message to say the hatch was stiff but you could get in, I was in there 3 days before, phoned to complain and no response. Avoid ! Update finally got a call back and they are going back…
We are glad that things are being sorted for you, David.
3/5
TrustpilotVery good service but generic report
Very good service in terms of timings to arrange a survey. However, quite underwhelmed by the report itself. We paid for a Level 3 RICS Full Building Survey. The survey was ready in less than 24 hours which we thought was very quick for a 64-page document. Upon reading however, it was apparent that it followed quite a generic tone / template and was very beige with its guidance. The report was filled with a lot of explanatory information about the property, which was obvious to see prior to the visit. Furthermore it offered a lot of “cannot comment” due to reasons such as inability to access certain areas or without further information etc. We felt overall that we paid for a template with a few pictures of the property thrown in for good measure.
Thank you for your feedback and for taking time to rate our services. We are pleased to have provided you with good service. You requested an RICS Level 3 Building Survey. This report will identify risks and provide an assessment of the structure and condition of the property subject to industry standards and based on what we are able to inspect and access on the day. We are disappointed if the report did not meet your needs and you may have valued our bespoke survey product to support your expectations or you may have wished to discuss your report with the surveyor in addressing any concerns. If we can offer any additional help on this, we would be pleased to provide further support. Thank you.
3/5
GoogleI wish to let you know, of our experience having a survey with Watson's.We came as Watson's was the most well known. After arranging a date for a survey, we were unable to use the docusave as all we found was the Ikons! All this time we were receiving emails to say we were running out of time, to pay. We came into the office last Thursday to find problems with paying by debit card. We arranged to pay on the Monday, all the time having emails,to annoys us on holiday.As arranged we paid by cheque on the Monday, to then find the emails had changed to that the account had been voided,more phone calls to clarify the survey was going ahead.Now I find the survey has been sent,to my phone,in small print. Can't you at least print this out, as I shall need to keep a copy. Also I am unable to print , were not all young professionals, and though we are in this modern world, we can't be expected to have computer,as those who have learnt in schools. Regards John Whitlam. Ps please print us a copy of the survey.
Thank you for taking the time to provide us with your constructive feedback. Please accept our sincere apologies for any inconvenience you may have experienced in respect to our services. Upon thorough review of your feedback comments and looking back at your booking and subsequent payment issues, we offer you the opportunity to chat with one of our team to discuss. If this would be of benefit to you, please contact our Customer Services Hub on 01603 751577.
4/5
GoogleSheriden and her colleagues at Watsons were extremely helpful in helping us to support a Ukrainian family move into their first rental property in the UK. The legalities were tiresome but they helped us navigate through them and 2 weeks later we have the key! My only gripe is that the company Watsons use to check the various documents, Oh Goodlord Ltd, persistently sent emails advertising other services they provide eg setting up utility accounts, house insurance etc. Vulnerable people and those who don't have a good command of the English language can easily think these are mandatory to sign up to. Without our support the Ukrainian family would be unnecessarily out of pocket.
Thank you for your feedback, Susan. We really appreciate you taking the time to post your comments. We will look at how this can be avoided in future.
5/5
GoogleThe service I received from Watsons was professional and offered great value. Lee Turner my contacts Watsons had to work hard to secure the survey visit due to a “difficult” vendor. I thinks other companies may have given up. I shared that time was of the essence, as my chain were all waiting on me. Lee set my expectations and Watson and he over delivered. I have no hesitation in recommending Watsons and endorsing Lee for doing a fabulous job.
Thank you for your comments, Tim. We really appreciate you taking the time to leave your feedback and highlight what a fantastic job Lee did for you. Much appreciated. We will ensure these comments are passed onto Lee directly...
5/5
GoogleWe commissioned Watsons to undertake a Level 2 Survey on the property we are purchasing. Although we know our way around a house, we wanted an independent pair of eyes to run the rule over the property and provide us with an unbiased opinion, trusting Watsons' reputation to fulfil this role for us. Paul provided us with a quotation and took us through the booking process, and was polite, helpful, and knowledgeable throughout. The survey was undertaken by Richard who, also, was fantastic. Our report was delivered promptly, and included an exceptional level of detail which certainly exceeded our expectations. We're glad that we chose Watsons to provide us with professional advice for one of our most significant purchases, and would gladly use them again in future and would recommend them to anyone else looking for a survey.
Thank you both for taking the time to post your fantastic, detailed feedback. We really appreciate your recommendation too!
5/5
GoogleOur 5 star rating is not for Watsons, but for Nigel Hannant's excellent Property Maintenance Services. Watsons sent them to us to clear up an extensive damp issue they had failed to identify during the survey we purchased from them. The fact that Watsons did not identify the damp issue during the survey is appalling. As was the customer service we initially received. However, the contractor (and his team) Watsons sent to rectify the problem were absolutely fantastic. They were professional, friendly, patient with our questions and above all else, completed the work to a very high standard. We would highly recommend Nigel Hannant's Property Maintenance Services to anyone looking to improve their home. Thank you very much, Nigel, Chris and Eamon. Despite Watsons rectifying the damp issue they overlooked, we still would not recommend their survey due to the terrible customer service we received from one of their senior surveyors.
5/5
TrustpilotLevel 3 Survey
We chose Watsons for a property survey for out first house purchase. We’re in the process of buying an old Victorian house so after some research we decided to go with a level 3 survey due to the age of the house.The communication was perfect (Sophie and James in the office were superb), the process was absolutely straight forward and you are kept up to date as to at what stage of the process the surveyor was.The expected timescale for a level 3 survey reports to come back to us was 5-10 working days and we had it emailed to us in about 4 working days.The report itself was very thorough and uncovered worrying issues with the roof which we were not aware when we made an offer. I absolutely recommend getting a level 3 for older houses. It seems very overwhelming when you get your 70+ pages report back but the surveyor Mark Barnard called us and very kindly took time to talk me though the report and answered all the questions we had, never making us feel like we were asking silly questions.As a result of the survey, we sent contractors in for quotes and the sellers have agreed to cover the costs.
Thank you for your great, detailed review. We really appreciate you taking the time to post your comments, which perfectly highlights the reason we always recommend having an independent home survey before purchasing your new property - this way your are protecting your investment for the long-term! Thank you.
5/5
GoogleA good experience from start to finish. Our surveyor, Demelza was the biggest part of that! She is professional, thorough, detailed and friendly. A big thumbs up from us. Thank you.
Thank you for the great comments, Sarah. We really appreciate it :)
5/5
TrustpilotFrom a recommendation I would highly recommend
Great and professional service. Being non technical the report written used easy to understand language and the next steps.
Thank you for your fantastic feedback, Fiona. We really appreciate you taking the time to post your comments.
5/5
GoogleAmazing service! Very efficient & helpful - a special thank you to Joe Santander who offered great support every step of the way. Thank you Joe!
Thank you for taking the time to post your comments, Mel. We will ensure these comments are passed on to Joe directly.
5/5
GoogleThe staff were polite and understanding from the start. The date had been arranged within a week of making the enquiry and was to take place within 12 days. Once the date was booked we received an email asking if we had any particular concerns/access issues prior to the survey taking place. We're looking forward to the outcome. I would recommend using this company due to the fair price and the efficiency of the staff.
Thank you for taking the time to provide you’re detailed feedback, Ash. We appreciate your recommendation too! Let us know how you get on :)
5/5
GoogleRecently rented a gorgeous cottage through Watsons. Everybody within the rental team have been great, Steve was great when showing us around, and Georgina and thomas have been good at responding to queries and phone calls. I would reccomend using Watsons and hope to use them again for our next adventure.
Thank you for your feedback Morgan, your comments are much appreciated.
5/5
TrustpilotI used watsons for my survey on a…property we are buying
I used watsons for my survey on a property I am buying.very happy with service,easy to use for booking & paying,got a email with the appointment date & after appointment & when the report wld be through.got my report the next day & very happy with my result & the service,wld highly recommend the service .
Thank you Wendy. Your recommendation is really appreciated!
5/5
GoogleThank you to Lee for the excellent service with which he has provided us. In organising a survey for us Lee has been professional and efficient and found a date for the survey which was extremely prompt. I highly recommend Watsons.PositiveResponsiveness, Quality, Professionalism, Value
Your feedback is appreciated Honor. Thank you!
5/5
GoogleI have had the fortune to deal with Sophie Morton-Crate when discussing and ordering a survey. Sophie was extremely polite, professional in her advice, took a flexible approach and a pleasure to deal with. A credit to WatsonsPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to post your feedback Steve. Much appreciated!
5/5
GoogleExcellent service so far. Amber provided all we needed to get our survey booked quickly and efficiently.
Thank you for your feedback, Kevin. Much appreciated.
5/5
GoogleGreat service, thank you. The booking system was easy to use. The survey carried out on the agreed date and the report was very thorough. Highly recommended
Thank you for taking the time to post you feedback, T Taylor. We really appreciate it.
5/5
GoogleVery good service, informative report.
Thank you for your comment, Emillie. We really appreciate it.
5/5
TrustpilotVery straightforward process
Very straightforward process from start to finish.
Thank you for taking the time to post your comments about your experience with us. We really appreciate your feedback.
5/5
TrustpilotHonest and in-depth feedback
Honest and in-depth feedback. Easy to discuss the report too
Thank you for posting you comments, Andrew. We appreciate it.
5/5
GoogleWatsons delivered service in a professional manner and were flexible and accommodative to suit our needs. Special mention to Lee Turner and Mark Fidgett for going an extra mile and delivering us with what we needed, highly recommend Watson's
Many thanks for your fantastic feedback, Princy. Much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
