Watsons Norwich reviews

★★★★★ 5/5

Trustpilot

Great service to use!

Really fast and easy to use their site. Everything was very clear from the outset so I had realistic expectations of time scales etc. Amazing service!

Monique · 22 March 2024

★★★★★ 2/5

Trustpilot

Poor report

We felt it was a poor report that lacked details and contained mistakes ( eg incorrectly identify the property as cavity wall when it was not) We ended up getting a second report that was half the price but contained twice as much detail from a different company this was at our expense. The report was basically a list of things that may or not be wrong with the property. With no cause or possible solutions.

Cassandra · 6 February 2024

★★★★★ 5/5

Trustpilot

An excellent service.

This was a friendly, polite and professional company. The process of arranging the survey was straight forward with clear explanations of the levels. The price was competitive and my survey was booked within 10 working days. My comprehensive yet clear report then came through on the 6th working day following the survey. I had clear communication with the company on both phone and email though they worked with the estate agents to arrange access to the property and updated me prior and following their attendance.

Howard · 2 November 2023

★★★★★ 5/5

Google

I got a house survey done by Watson's. While booking the guy (I think Lee) I was talking to explained everything in detail and didn't try to sell me stuff i didn't need like other companies which is ultimately why I choose them. They also quoted me the cheapest price. The survey was done to a high standard and the results were sent the next day. The survey went into extra detail on areas I was concerned about. I had a query about something on the report rang up and a lady read over the report and found the information for me. Both people I spoke to were lovely and very helpful. Would 100% recommend and use again.

Lucy · 23 October 2023

★★★★★ 5/5

Google

Watsons were great for us. Organised a level 3 survey within a couple of weeks and then went over and above to help me understand the findings. Very competitive pricing too. Would definitely recommend.

Sam · 19 September 2025

★★★★★ 3/5

Trustpilot

Quite slow

The survey was delayed by several weeks due to illness which is totally understandable and unavoidable. However, it then took 12 working days to get the report when the company had stated 5-10. I realise they may be busy at times but I had hoped that due to the initial delay, they would do their best to get the report written quickly. It took a number of emails and phone calls on my part to chase the report, which was quite frustrating.

A · 21 October 2023

★★★★★ 5/5

Trustpilot

Responsive and professional.

Dave was responsive and professional in any communication, he was able to fit my survey in with very short notice in the busy schedule of the company.Extremely happy with the service and the price, recommended.

Luca · 4 August 2023

★★★★★ 5/5

Google

Dave Watson has acted promptly and efficiently in arranging my flat level 2 house survey from order to visiting property was 6 days ( inc weekend) . Dave has also kept me regularly updated

Peter · 16 September 2025

★★★★★ 5/5

Trustpilot

I got a house survey done by Watson's

I got a house survey done by Watson's. While booking the guy I was talking to explained everything in detail and didn't try to sell me stuff i didn't need like other companies which is ultimately why I choose them. They also quoted me the cheapest price. The survey was done to a high standard and the results were sent the next day. The survey went into extra detail on areas I was concerned about. I had a query about something on the report rang up and a lady read over the report and found the information for me. Both people I spoke to were lovely and very helpful. Would 100% recommend and use again.

Lucy · 11 October 2023

★★★★★ 5/5

Google

I spoke with Ali Rose, who provided a fantastic service. Ali answered all my questions, arranged my appointment as well as liaised with the vendor of my property swiftly. I can't thank Ali Rose enough for the exceptional customer service. I'll be recommending this service to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Samuel · 24 August 2021

★★★★★ 5/5

Google

We had a survey conducted Dec 2020 and the service from start to finish was very efficient and of a high quality. Emily was very helpful in arranging the survey, and Mr R Smith completed it very comprehensively. Would recommend this company for anyone in the Norfolk area!PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 26 October 2021

★★★★★ 5/5

Google

Thanks to everyone at Watson’s for arranging my survey . Despite it being Saturday morning on a bank holiday weekend , all my queries were immediately answered. My survey was booked there and then . David Watson and his team certainly provide a first class service

Ian · 20 June 2022

★★★★★ 5/5

Google

Contacted Watsons for a RICS valuation - booked in easily, call shortly before appointment to confirm and arrived on time. Surveyor was professional and friendly, clearly knowledgeable and experienced and delivered the valuation report within 24 hours of attending the property. Overall a thoroughly seamless experience.

Andy · 20 June 2022

★★★★★ 2/5

Trustpilot

Paid for house survey and the report…

Paid for house survey and the report came back with incorrect photos. Was corrected.

Darren · 9 March 2026

★★★★★ 5/5

Trustpilot

Really professional and good booking…

Really professional and good booking process

Amy · 10 May 2026

★★★★★ 5/5

Google

I purchased a homebuyers survey. Watsons were very helpful on the phone, answering all my questions and explaining the process. Survey was done at agreed time and report came back the same day. Very happy with the service and the speed in providing the report. Can highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Anja · 24 August 2021

★★★★★ 5/5

Google

The reason I bought the house I bought is in large part because I liked Watsons' approach. I really appreciated their honesty and reliability in all dealings. The staff, most particularly Louis, went above and beyond to help and made the whole process feel a good one and non stressful. Would definitely recommend (in contrast there are others I definitely wouldn't!!)

Niki · 21 June 2017

★★★★★ 5/5

Google

Dave was exceptionally responsive throughout the booking process. When we asked him questions, he was always very honest and transparent. I would definitely recommend using Watsons Property Group Ltd.

Shauna · 22 November 2023

★★★★★ 5/5

Google

The survey provided was really indepth and when questioned about aspects of the inspection more personal takes on the damage and advice going forwards was available. Very useful overall in my opinion.

Cognitive · 20 September 2025

★★★★★ 5/5

Google

Very efficient and helpful service from Joe Santander

Rachel · 14 April 2026

★★★★★ 5/5

Trustpilot

Quick and efficient - highly recommend

Great experience with Watsons.

Milly · 11 May 2026

★★★★★ 1/5

Trustpilot

Don’t do a level 3. Waste of money

We had a level 3 survey. Here’s what was missed:-Spray foam insulation in the loft making the house unmortgagableDamp on the entrance hall meaning Damp in 3 bedrooms Mould around windows due to damp When we complained they said that due to obstacles they couldn’t move they didn’t check the loft. The actual loft space was inside a wardrobe and the spray foam was everywhere. Such a waste of money for a level 3 survey

Kiley · 1 December 2023

★★★★★ 3/5

Google

I had a building survey completed with Watsons and overall was happy with the service. My reasons for 3 stars is firstly the fact the surveyor took several weeks to visit following payment, due to illness. This can't be helped but for client satisfaction you would have thought for a larger surveyor company, another would have been sourced earlier? I was only told the surveyor wasn't attending on the day circa lunchtime. Secondly the report was detailed and really useful. However there were areas inaccurate that delayed my solicitors and caused all sorts of drama. For example the surveyor suggested a chimney breast had been removed and was potentially unsafe. Following a visit to the property it was still there hidden behind a plasterboard wall. Took me 5 minutes to establish this without any major investigations except following the internal course. Thirdly I paid an extra £100 for a valuation which considering it was one line within the report was expensive to say the least! Lastly I sent a follow up email and had a good chat with the surveyor, but after my first email with some questions I heard nothing back to conclude my open queries. As I said though, satisfied but felt for the price paid could have been better.

Matthew · 25 July 2023

★★★★★ 5/5

Google

Highly recommend Watsons! Huge thanks to Alex for all the information and help he provided us throughout the process, very professional and was quick to get back to us when we had questions!

Joshua · 20 June 2023