Watsons Norwich reviews

★★★★★ 5/5

Google

We had a survey conducted Dec 2020 and the service from start to finish was very efficient and of a high quality. Emily was very helpful in arranging the survey, and Mr R Smith completed it very comprehensively. Would recommend this company for anyone in the Norfolk area!PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 26 October 2021

★★★★★ 2/5

Trustpilot

Paid for house survey and the report…

Paid for house survey and the report came back with incorrect photos. Was corrected.

Darren · 9 March 2026

★★★★★ 5/5

Google

Thanks to everyone at Watson’s for arranging my survey . Despite it being Saturday morning on a bank holiday weekend , all my queries were immediately answered. My survey was booked there and then . David Watson and his team certainly provide a first class service

Ian · 20 June 2022

★★★★★ 5/5

Google

Contacted Watsons for a RICS valuation - booked in easily, call shortly before appointment to confirm and arrived on time. Surveyor was professional and friendly, clearly knowledgeable and experienced and delivered the valuation report within 24 hours of attending the property. Overall a thoroughly seamless experience.

Andy · 20 June 2022

★★★★★ 5/5

Trustpilot

Really professional and good booking…

Really professional and good booking process

Amy · 10 May 2026

★★★★★ 5/5

Google

I purchased a homebuyers survey. Watsons were very helpful on the phone, answering all my questions and explaining the process. Survey was done at agreed time and report came back the same day. Very happy with the service and the speed in providing the report. Can highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Anja · 24 August 2021

★★★★★ 5/5

Google

Dave was exceptionally responsive throughout the booking process. When we asked him questions, he was always very honest and transparent. I would definitely recommend using Watsons Property Group Ltd.

Shauna · 22 November 2023

★★★★★ 5/5

Google

The reason I bought the house I bought is in large part because I liked Watsons' approach. I really appreciated their honesty and reliability in all dealings. The staff, most particularly Louis, went above and beyond to help and made the whole process feel a good one and non stressful. Would definitely recommend (in contrast there are others I definitely wouldn't!!)

Niki · 21 June 2017

★★★★★ 5/5

Google

The survey provided was really indepth and when questioned about aspects of the inspection more personal takes on the damage and advice going forwards was available. Very useful overall in my opinion.

Cognitive · 20 September 2025

★★★★★ 5/5

Google

Very efficient and helpful service from Joe Santander

Rachel · 14 April 2026

★★★★★ 5/5

Trustpilot

Quick and efficient - highly recommend

Great experience with Watsons.

Milly · 11 May 2026

★★★★★ 1/5

Trustpilot

Don’t do a level 3. Waste of money

We had a level 3 survey. Here’s what was missed:-Spray foam insulation in the loft making the house unmortgagableDamp on the entrance hall meaning Damp in 3 bedrooms Mould around windows due to damp When we complained they said that due to obstacles they couldn’t move they didn’t check the loft. The actual loft space was inside a wardrobe and the spray foam was everywhere. Such a waste of money for a level 3 survey

Kiley · 1 December 2023

★★★★★ 3/5

Google

I had a building survey completed with Watsons and overall was happy with the service. My reasons for 3 stars is firstly the fact the surveyor took several weeks to visit following payment, due to illness. This can't be helped but for client satisfaction you would have thought for a larger surveyor company, another would have been sourced earlier? I was only told the surveyor wasn't attending on the day circa lunchtime. Secondly the report was detailed and really useful. However there were areas inaccurate that delayed my solicitors and caused all sorts of drama. For example the surveyor suggested a chimney breast had been removed and was potentially unsafe. Following a visit to the property it was still there hidden behind a plasterboard wall. Took me 5 minutes to establish this without any major investigations except following the internal course. Thirdly I paid an extra £100 for a valuation which considering it was one line within the report was expensive to say the least! Lastly I sent a follow up email and had a good chat with the surveyor, but after my first email with some questions I heard nothing back to conclude my open queries. As I said though, satisfied but felt for the price paid could have been better.

Matthew · 25 July 2023

★★★★★ 5/5

Google

Highly recommend Watsons! Huge thanks to Alex for all the information and help he provided us throughout the process, very professional and was quick to get back to us when we had questions!

Joshua · 20 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Survey was carried out in just a few days of booking and had the detailed report the next day! Excellent service, second time I have used this company and would definitely use again. Thank you

HOOPER · 15 April 2023

★★★★★ 5/5

Trustpilot

Perfect service

My partner and I were looking for a property in Norwich. We went through a lot of agencies but Watson was brilliant. We received professional service from Tom and Aaron. They were responsive, answered all our questions and were always polite and reliable.Looking forward to future cooperation.

Michala · 28 November 2021

★★★★★ 1/5

Google

Paid for level 2 and they didn’t even go in the loft, I left a message to say the hatch was stiff but you could get in, I was in there 3 days before, phoned to complain and no response. Avoid ! Update finally got a call back and they are going back…

David · 17 December 2024

★★★★★ 3/5

Trustpilot

Very good service but generic report

Very good service in terms of timings to arrange a survey. However, quite underwhelmed by the report itself. We paid for a Level 3 RICS Full Building Survey. The survey was ready in less than 24 hours which we thought was very quick for a 64-page document. Upon reading however, it was apparent that it followed quite a generic tone / template and was very beige with its guidance. The report was filled with a lot of explanatory information about the property, which was obvious to see prior to the visit. Furthermore it offered a lot of “cannot comment” due to reasons such as inability to access certain areas or without further information etc. We felt overall that we paid for a template with a few pictures of the property thrown in for good measure.

Blondey · 22 June 2023

★★★★★ 3/5

Google

I wish to let you know, of our experience having a survey with Watson's.We came as Watson's was the most well known. After arranging a date for a survey, we were unable to use the docusave as all we found was the Ikons! All this time we were receiving emails to say we were running out of time, to pay. We came into the office last Thursday to find problems with paying by debit card. We arranged to pay on the Monday, all the time having emails,to annoys us on holiday.As arranged we paid by cheque on the Monday, to then find the emails had changed to that the account had been voided,more phone calls to clarify the survey was going ahead.Now I find the survey has been sent,to my phone,in small print. Can't you at least print this out, as I shall need to keep a copy. Also I am unable to print , were not all young professionals, and though we are in this modern world, we can't be expected to have computer,as those who have learnt in schools. Regards John Whitlam. Ps please print us a copy of the survey.

John · 20 June 2023

★★★★★ 4/5

Google

Sheriden and her colleagues at Watsons were extremely helpful in helping us to support a Ukrainian family move into their first rental property in the UK. The legalities were tiresome but they helped us navigate through them and 2 weeks later we have the key! My only gripe is that the company Watsons use to check the various documents, Oh Goodlord Ltd, persistently sent emails advertising other services they provide eg setting up utility accounts, house insurance etc. Vulnerable people and those who don't have a good command of the English language can easily think these are mandatory to sign up to. Without our support the Ukrainian family would be unnecessarily out of pocket.

Susan · 20 June 2023

★★★★★ 5/5

Google

The service I received from Watsons was professional and offered great value. Lee Turner my contacts Watsons had to work hard to secure the survey visit due to a “difficult” vendor. I thinks other companies may have given up. I shared that time was of the essence, as my chain were all waiting on me. Lee set my expectations and Watson and he over delivered. I have no hesitation in recommending Watsons and endorsing Lee for doing a fabulous job.

Tim · 20 June 2023

★★★★★ 5/5

Google

We commissioned Watsons to undertake a Level 2 Survey on the property we are purchasing. Although we know our way around a house, we wanted an independent pair of eyes to run the rule over the property and provide us with an unbiased opinion, trusting Watsons' reputation to fulfil this role for us. Paul provided us with a quotation and took us through the booking process, and was polite, helpful, and knowledgeable throughout. The survey was undertaken by Richard who, also, was fantastic. Our report was delivered promptly, and included an exceptional level of detail which certainly exceeded our expectations. We're glad that we chose Watsons to provide us with professional advice for one of our most significant purchases, and would gladly use them again in future and would recommend them to anyone else looking for a survey.

James · 20 June 2023

★★★★★ 5/5

Trustpilot

Level 3 Survey

We chose Watsons for a property survey for out first house purchase. We’re in the process of buying an old Victorian house so after some research we decided to go with a level 3 survey due to the age of the house.The communication was perfect (Sophie and James in the office were superb), the process was absolutely straight forward and you are kept up to date as to at what stage of the process the surveyor was.The expected timescale for a level 3 survey reports to come back to us was 5-10 working days and we had it emailed to us in about 4 working days.The report itself was very thorough and uncovered worrying issues with the roof which we were not aware when we made an offer. I absolutely recommend getting a level 3 for older houses. It seems very overwhelming when you get your 70+ pages report back but the surveyor Mark Barnard called us and very kindly took time to talk me though the report and answered all the questions we had, never making us feel like we were asking silly questions.As a result of the survey, we sent contractors in for quotes and the sellers have agreed to cover the costs.

Mafalda · 30 May 2023

★★★★★ 5/5

Google

Our 5 star rating is not for Watsons, but for Nigel Hannant's excellent Property Maintenance Services. Watsons sent them to us to clear up an extensive damp issue they had failed to identify during the survey we purchased from them. The fact that Watsons did not identify the damp issue during the survey is appalling. As was the customer service we initially received. However, the contractor (and his team) Watsons sent to rectify the problem were absolutely fantastic. They were professional, friendly, patient with our questions and above all else, completed the work to a very high standard. We would highly recommend Nigel Hannant's Property Maintenance Services to anyone looking to improve their home. Thank you very much, Nigel, Chris and Eamon. Despite Watsons rectifying the damp issue they overlooked, we still would not recommend their survey due to the terrible customer service we received from one of their senior surveyors.

Joanne · 20 June 2021