Watsons Norwich reviews

★★★★★ 5/5

Trustpilot

Great communication

Great communication, was able to accommodate short notice.

Karol · 7 August 2026

★★★★★ 1/5

Google

Multiple issues missed - including subsidence, avoid! They have responded to CEDR saying they don't accept the findings of an independent structutal engineer! Multiple issues missed - a structural engineer has confirmed this. We relied on the level 3 survey before we purchased the property but shortly after moving in we noticed a lot of worrying signs. I complained to the company who sent the same surveyor and unsurprisingly didn't uphold my complaint. I'm currently taking legal advice to take action against them. I only bought this property a month ago and their surveyor has likely lost me 100k by their rubbish survey. The structural engineer said they missed: - roof spread, not mentioned and now needs costly repairs - no roof ventilation, blocked up all way round. Told no issues with underfelt but lots of patches, not commented on by surveyor - cracks and dropped concrete next to building, previously attached to the wall, dropped by 80mm in places - not even commented on!!! When I queried this, told normal. - large stepped cracking above the garage window, not even commented on - lots more things.... I need to instruct lots of specialists at my own cost due to this company's actions. I would give minus stars if I could. Avoid at all costs

Charlene · 9 September 2025

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. The report was delivered very quickly, competitively priced, and clearly highlighted everything I needed to know in an easy-to-understand way. Would definitely recommend.

Jenny · 26 February 2026

★★★★★ 5/5

Google

Excellent survey done. Trust this service to do a great job.

Adithya · 12 July 2026

★★★★★ 5/5

Trustpilot

Local, Professinal and Very Knowledgeable

I used a comparison site to find a surveyor, Watsons was one of 4 quotes I received and also the most local, after a few chats with friends and family, I soon discovered they would be a trustworthy firm to use. This was 100% the case, Watsons sorted everything out for me, gave me adivice and answered any queries/worries. They also asked for any particulars of concern so they could spend more time and detail on those issues. Thanks Mark and Dave

Callum · 23 July 2023

★★★★★ 1/5

Trustpilot

Thoroughly disgusted, words fail me!!!

As a portfolio landlord, Watsons and I, have crossed paths before..... and I have found them average for the profession.However this last visit to value a mufb property of mine has left me lost for words and raging with frustration at the injustice and lack of redress in the whole process!! Watsons will not even discuss this matter with me!!I have never in the last 20 years had a property that has been down valued,So you can imagine my response when Ricki Dennerley down valued my property by £600,000! after a £300,000 refurb!I have three other valuations all valuing the property well over a million pounds!? All forwarded and ignored. How can he get this so wrong???I appreciate the property is fairly unique with comparables hard to find, but this new valuation is almost less than I purchased it for.!!In my opinion Mr Dennerley requires more training on valuing mufb's to get this so wrong.......Watsons will not discuss the matter, no explanation, nor will they send another valuer..... even at my expense! No redress whatsoever.! I will never have Watsons again to value any of my properties they can join the Connells and Countrywide's of this world.... Never again !!!!Thoroughly disgusted and no, I haven't made a mistake in the value of the property !!!

Lyn · 2 July 2024

★★★★★ 5/5

Google

Watsons provided an excellent survey at short notice. Staff were very helpful. Gentleman who carried out our survey reported back to us in a timely manner he was very courteous and extremely knowledgeable and chatted through the findings. Survey was excellently presented and easy to follow. Would definitely recommend

Tracy · 20 June 2023

★★★★★ 5/5

Trustpilot

A seamless process from instruction to…

A seamless process from instruction to the inspection to the report. The report is comprehensive and was completed within two days of the survey being carried out.

David · 12 March 2026

★★★★★ 5/5

Trustpilot

RICS 2 Survey

Fast, easy and very professional service. Used to conduct a RICS Level 2 survey. Report arrived 3 days after inspection. Very thorough with highlighted areas for actions.

Mr · 11 March 2026

★★★★★ 5/5

Google

Dave Watson Very professional and thorough.

Bernadette · 12 August 2026

★★★★★ 5/5

Trustpilot

Watsons provided an efficient service

Watsons provided an efficient service. All my questions were welcomed. The gentleman I spoke to was friendly, accommodating and professional; great customer service skills.

Carole · 2 April 2026

★★★★★ 5/5

Trustpilot

Really prompt and helpful service

I received a quick response to my initial enquiry, and the process of arranging the survey was really simple. The survey was arranged promptly via my Estate Agent and I expected to get the written report back within a week to ten days, but I got it back the next working day, which was brilliant. I would definitely recommend using them. Emily was really helpful.

Deborah · 13 July 2021

★★★★★ 1/5

Trustpilot

An unsatisfied customer.

Your surveyor could not open the manhole cover to inspect the drains, told me that the corrugated roofing sheet may contain asbestos ( I had told him that this was my concern before the survey - so your survey added nothing to my knowledge). In the kitchen there were ceiling tiles that might have been polystyrene - by which I believe they meant expanded polystyrene: I reached up to the low point of the ceiling and touching the tiles indicated that they were not of expanded polystyrene. The surveyor also found some damp, but did not indicate where in the house it was.Verdict: a waste of my money and time

Mr · 21 June 2024

★★★★★ 5/5

Trustpilot

Really comprehensive report and very…

Really comprehensive report and very helpful.

Lor · 8 August 2026

★★★★★ 5/5

Google

I have recently asked Watsons to do a survey for the house I am purchasing and Paul Smith has been very helpful with the ordering and understanding of everything that the company does to help me move forward with my move. First class service so far and I look forward to working with them moving onwards.PositiveResponsiveness, Quality, Professionalism

Bassline · 20 June 2022

★★★★★ 5/5

Trustpilot

Good professional and timely service.

Andrew · 11 August 2026

★★★★★ 5/5

Trustpilot

Quick

Quick, fuss free and easy to understand

David · 28 July 2026

★★★★★ 3/5

Trustpilot

Errors in initial report needed to be…

Errors in initial report needed to be corrected.

Jeremy · 21 July 2026

★★★★★ 5/5

Google

Lee Turner explained the process of booking a level two survey with Watson's to me very thoroughly. He went out of his way to reassure me and answer my questions. Thank you Lee.

Grant · 20 May 2024

★★★★★ 5/5

Google

Watsons were recommended to us by our estate agent and they did not disappoint. We used them for both a Level 1 survey on our selling property and a Level 2 survey on the property we were purchasing. Both surveys were completed in a timely manner and the reports produced were thorough. We had to make further contact with Watsons about extending our Level 1 survey for the Help to Buy process. The turnaround time and customer service to obtain this letter was exceptional. Even when there was a further request, the letter was amended and sent back immediately. The house buying process has been extremely stressful, but at all points, Watsons have been helpful, friendly, thorough and fast acting. We will definitely use them again for future purchases and would highly recommend their services.

Jillian · 18 August 2025

★★★★★ 5/5

Google

I have to say a big thank you to watsons surveyor for the excellent report he did for us on our recent purchase, Amber in the office was very helpful in guiding us to getting the correct survey level based on the information we gave her, would not hesitate to use them again.

Edward · 16 April 2026

★★★★★ 5/5

Trustpilot

Really good very informative quick…

Really good very informative quick response for any questions well worth the price found a number of issues that need addressing

Colin · 14 April 2026

★★★★★ 5/5

Trustpilot

Brilliant in depth survey

Brilliant in depth survey, communication from start to finish was great too. Portal easy to use.

Emily · 21 May 2026

★★★★★ 5/5

Trustpilot

All good but ask about timescales

Used a comparison site for a survey quote this company best value. This was followed up by a phone call from the company. Sample report sent via email. Booked survey seemed like a lengthy time between booking and survey taking place over 2 weeks but went ahead anyway. From survey to receiving report 5 to 10 days. But after an email to the company they did get report to me within 5 days. Detailed report was useful in making decision to buy property. Would I use again? YES Positives, ease of booking, price, communication, standard of report, got what I paid forNegative or not so good. Only one timescales booking of survey to time survey completed and upto 10 for report delivery. But maybe this is the same for all companies. A good 9/10 thank you

Jon · 27 May 2024