Trusted Agent profile · Norwich
★★★★★
1,061 reviews across 2 platforms
Meridian Way, Norwich, NR7 0TA
Watsons's office in Norwich, at Meridian Way, is rated 4.7 out of 5 across 1,061 reviews on two platforms, including 513 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Watsons won in 2026.
The Trusted Agent 2026 results for Watsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotWatsons provided an efficient service
Watsons provided an efficient service. All my questions were welcomed. The gentleman I spoke to was friendly, accommodating and professional; great customer service skills.
Thank you for your feedback, Carole. We appreciate you taking the time to post your comments.
5/5
TrustpilotReally prompt and helpful service
I received a quick response to my initial enquiry, and the process of arranging the survey was really simple. The survey was arranged promptly via my Estate Agent and I expected to get the written report back within a week to ten days, but I got it back the next working day, which was brilliant. I would definitely recommend using them. Emily was really helpful.
Thank you for taking the time to post your feedback Deborah!
5/5
TrustpilotReally comprehensive report and very…
Really comprehensive report and very helpful.
Thank you for your comments, Lauren. Much appreciated.
1/5
TrustpilotAn unsatisfied customer.
Your surveyor could not open the manhole cover to inspect the drains, told me that the corrugated roofing sheet may contain asbestos ( I had told him that this was my concern before the survey - so your survey added nothing to my knowledge). In the kitchen there were ceiling tiles that might have been polystyrene - by which I believe they meant expanded polystyrene: I reached up to the low point of the ceiling and touching the tiles indicated that they were not of expanded polystyrene. The surveyor also found some damp, but did not indicate where in the house it was.Verdict: a waste of my money and time
Thank you for your feedback. Unfortunately, for a RICS Level 2 Survey, you only receive a high-level overview of the property. I think in this instance your expectations have exceeded the standards of the product.In response to your comments, please note as below: It is not uncommon for manhole covers to be rusted into place or covered with heavy objects. In this case we recommended a specialist CCTV camera survey from a drainage contractor.We also identified the corrugated asbestos roof sheets in the report. I cannot confirm asbestos content without a laboratory test, which was also recommended. We also identified polystyrene ceiling tiles in the report, and provided a condition rating and advised accordingly. In light of the damp, we provided the relevant advice by way of specialist advice or treatment. We do not within a level 2 survey provide specifics as to which individual wall(s) may or may not be damp. If you would like to discuss this further with a member of our team, please email survey@watsons-property.co.uk and we can arrange a suitable date and time. We will be more than happy to discuss your concerns.
5/5
TrustpilotGood professional and timely service.
Thank you for your feedback, Andrew. Much appreciated.
5/5
TrustpilotQuick
Quick, fuss free and easy to understand
Great feedback, thanks for posting, David!
3/5
TrustpilotErrors in initial report needed to be…
Errors in initial report needed to be corrected.
Thank you for taking the time to post your feedback, Jeremy. We appreciate your comments and patience.
5/5
GoogleI have recently asked Watsons to do a survey for the house I am purchasing and Paul Smith has been very helpful with the ordering and understanding of everything that the company does to help me move forward with my move. First class service so far and I look forward to working with them moving onwards.PositiveResponsiveness, Quality, Professionalism
Great feedback - thank you!
5/5
GoogleWatsons were recommended to us by our estate agent and they did not disappoint. We used them for both a Level 1 survey on our selling property and a Level 2 survey on the property we were purchasing. Both surveys were completed in a timely manner and the reports produced were thorough. We had to make further contact with Watsons about extending our Level 1 survey for the Help to Buy process. The turnaround time and customer service to obtain this letter was exceptional. Even when there was a further request, the letter was amended and sent back immediately. The house buying process has been extremely stressful, but at all points, Watsons have been helpful, friendly, thorough and fast acting. We will definitely use them again for future purchases and would highly recommend their services.
5/5
GoogleLee Turner explained the process of booking a level two survey with Watson's to me very thoroughly. He went out of his way to reassure me and answer my questions. Thank you Lee.
Great comments, thank you Grant. We will pass on these comments to Lee!
5/5
GoogleI have to say a big thank you to watsons surveyor for the excellent report he did for us on our recent purchase, Amber in the office was very helpful in guiding us to getting the correct survey level based on the information we gave her, would not hesitate to use them again.
5/5
TrustpilotReally good very informative quick…
Really good very informative quick response for any questions well worth the price found a number of issues that need addressing
Thank you for your feedback, Colin. Much appreciated.
5/5
TrustpilotBrilliant in depth survey
Brilliant in depth survey, communication from start to finish was great too. Portal easy to use.
Great feedback, Emily. Thank you for taking the time to post!
5/5
TrustpilotAll good but ask about timescales
Used a comparison site for a survey quote this company best value. This was followed up by a phone call from the company. Sample report sent via email. Booked survey seemed like a lengthy time between booking and survey taking place over 2 weeks but went ahead anyway. From survey to receiving report 5 to 10 days. But after an email to the company they did get report to me within 5 days. Detailed report was useful in making decision to buy property. Would I use again? YES Positives, ease of booking, price, communication, standard of report, got what I paid forNegative or not so good. Only one timescales booking of survey to time survey completed and upto 10 for report delivery. But maybe this is the same for all companies. A good 9/10 thank you
Thank you for your detailed feedback, Jon. We appreciate you taking the time and also for the 5-stars! We tend to be fully booked two to three weeks in advance during really busy periods, so unless there are free slots in your area a two week wait can happen. An option here is to be on standby for a cancellation slot. However, we are pleased you went ahead with us and are happy with the results.
5/5
GoogleWe used Watsons for a survey on our home. From the moment I got in touch, it felt completely stress free and straight forward. Excellent communication and a really helpful and friendly team. Survey was completed smoothly and efficiently. A really positive experience and would 100% recommend.
Thank you for your fantastic comments, Gemma. So glad you had a really positive experience with our wider team. Your recommendation is really appreciated! :)
5/5
GoogleHello I used this company to do a home buyers survey on a property I am hoping to purchase. I don't leave many reviews but exceptional service deserves a review. My survey was done on the agreed date and I received the report promptly. I had some questions about the survey and Gemma Adams and the Surveyor, James Price came back to me swiftly with answers, twice in a row. I was also helped out with the paperwork for commissioning the survey by Paul Smith. So that's 3 separate members of the team all doing a fantastic job. Well done all, i highly recommend you to others looking for a survey and keep up the good work.
Fantastic feedback, Adrian. We really appreciate you taking the time to post your comments. We will ensure all members of the team mentioned by you see your feedback. Much appreciated. Have a great Bank Holiday!
5/5
TrustpilotVery efficient and comprehensive report
Thank you for your feedback, Paul. Much appreciated.
5/5
GoogleHaving previously had a survey from another firm where the surveyor totally ignored my urgent messages and texts re issues raised I was totally delighted by the excellence of the service from Watsons. … More
Thank you for taking the time to post your feedback, Helen. We really appreciate it.
5/5
GoogleSophie was fantastic with answering all my queries and patient throughout. The survey was booked in quickly and would've been done quicker if it wasn't for our vendor causing delays. Family member who is a builder said it was one of the best surveys he's seen and says i definitely got my money's worth! 10/10 service.
Thank you for taking the time to post your fantastic feedback! We really do appreciate it.
5/5
TrustpilotI’m we was very happy with the service…
I’m we was very happy with the service it was carried out & I was sent the report really quickly
Thank you for your feedback, Amanda. Much appreciated.
5/5
TrustpilotGreat service
Great service in arranging a speedy survey and a comprehensive report also received in good time.
Thank you for taking the time to post, David. Much appreciated.
5/5
TrustpilotThe ease of service and communication…
The ease of service and communication was great! Report was thorough and had absolutely no issues at all! On top of all that, it was the cheapest quote so I was VERY happy!
Great feedback. thank you Matt :)
5/5
TrustpilotThank you Ian
Ian was fantastic, really quick turnaround - and spent a while on the phone explaining the findings to me. I feel a lot more reassured having spoken, thank you.
Great comments, thank you for taking the time to post Bobby!
5/5
GoogleGreat survey thanks. Made me make an informed choice not to purchase the property. Using them for a second survey on a new property as the service was great the first time round. Thanks to Dave for organising
Great comments, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Watsons's Norwich office has 1,061 reviews across two platforms: 513 on Google, 548 on Trustpilot.
Watsons Norwich is rated 4.7 out of 5 across all 1,061 reviews, and 4.8 out of 5 on Google from 513 reviews.
Yes. In The Trusted Agent 2026 awards: Watsons, Norwich won Platinum; Watsons, Kimberley won Trusted Agent.
Watsons Norwich, Meridian Way, Norwich, NR7 0TA.
