Watsons Norwich reviews

★★★★★ 2/5

Google

Please avoid if you are looking for your sale/purchase to take place swiftly. The earliest survey appointment Watsons could offer when I rang to book in was 20 days later, and the next best was 26 days later. This appointment was then cancelled on the day despite me travelling across the country to be back for it. I was informed the next available appointment was 8 days later - so the survey ended up taking place 34 days after initially calling to schedule. The lack of surveyor availability is frustrating as is their insistence a time slot can't be confirmed until either late the day before the survey or in my case on the morning. The surveyor was friendly and as far as I'm aware my buyer is content with the survey but the lack of surveyor availability has delayed our sale and so I cannot recommend this company.

L · 26 August 2024

★★★★★ 5/5

Trustpilot

Professional service

Professional service. Report completed in a timely manner.

Customer · 19 August 2026

★★★★★ 5/5

Trustpilot

Very good company

Very good company . If it very Sara with the survey.

Mrs · 29 July 2026

★★★★★ 5/5

Trustpilot

Prompt

Prompt, professional, and client focused

Blake · 6 September 2026

★★★★★ 3/5

Trustpilot

So far so good

I am in the Newcastle area and saw Watsons recommended online, so I gave it a try. After reading the report, I feel that if we want to conduct in-depth inspection of most structures, we will need to find another professional. After the report results came out, I found out that my cousin used the same surveyor in Birmingham. He was very resistant and did not recommend this surveyor. Unfortunately, I found out too late. And we also found that the content inside is 80% similar, it feels like copy and paste

Yuen · 19 August 2024

★★★★★ 5/5

Trustpilot

A very thorough report on our level 2…

A very thorough report on our level 2 homebuyer survey with great communication throughout. Really pleased with the while experience. Would absolutely recommend to others

Andy · 17 April 2026

★★★★★ 5/5

Google

Excellent service, I had my first survey which saved me buying a property that needed costly repairs. I was so pleased with watsons I am using them again for my next property, Sophie Morton Crate has been excellent in keeping me informed on both occasions I have used this service. I would recommend this company ( first class )PositiveResponsiveness, Quality, Professionalism, Value

Leon · 20 June 2022

★★★★★ 5/5

Trustpilot

Fast service

Easy to book. Was always kept informed with what was happening so great communication. Had the report 2 days after the survey was carried out. Super fast experience and would definitely recommend.

Customer · 20 February 2026

★★★★★ 5/5

Google

I can not speak more highly of the service i have just recieved, Kai has managed to dig me out of a bind of my own making and i am incredibly grateful. If the rest of the service is half as good as hers i will be over the moon.

Hamish · 3 September 2025

★★★★★ 5/5

Trustpilot

Amazing

Amazing, efficient and really helpful. I would recommend Watsons to everyone.

Sunita · 23 July 2026

★★★★★ 5/5

Google

We recently rented a house in Norwich through Watsons. Sheriden has been really great and has helped us with all the queries and necessary repair work that we raised during a routine inspection. Thank you Sheriden and team.

Abhi · 20 April 2024

★★★★★ 5/5

Trustpilot

Property in La marina

My husband and I recently bought a house in Spain(Alicante) through Watsons. It is our first experience buying a house abroad and Watsons helped us and guided us through a smooth and peaceful buy. I really appreciate the kindness and care of all the staff. My special thanks to Christian who is very knowledgeable and patiently explained and helped us with the whole process and to Mark who is extremely friendly and helped us feel at home in our property from the very first day ( even on the virtual tour). Hats off to the team Watsons

Ddeeppaass1 · 8 September 2023

★★★★★ 5/5

Trustpilot

Very swift response times

Very swift response times. Our survey was booked in promptly and well communicated throughout. The survey itself was detailed and informative.

LH · 11 May 2026

★★★★★ 5/5

Google

Cannot be more grateful for how proactive and helpful Watsons were. They took the entire process out of my hands and the turnaround time from my initial call to having the report was exceptional. Huge thank you to the actual surveyor Jonathan, who was incredibly helpful and so kind and generous with his advice - talking us through the report. It was so nice to come across a company (within the house buying/selling) industry that are genuinely here to help you and it being completely stress free.

Rudy · 24 July 2024

★★★★★ 5/5

Google

Amber at Watsons was super efficient when she organised my level 2 homebuyers report. The service was excellent all round, and the reports was very detailed, allowing me to have peace of mind and I was able to raise any concerns with the seller. Quick efficient and competitively priced.

Rosie · 4 September 2025

★★★★★ 5/5

Trustpilot

Excellent and informative in all aspects

Excellent.Booked for a survey to be performed on a potential "Forever" property. Communication was good, ease of use was good and overall service was good.My Survey report came back a couple of days after the survey and was explained in detail so much that it was very easy to understand.Considering the cost, which was extremely good value, we have no hesitation in recommending Watsons Property Group Limited for any Property Survey you are considering having done.

Kevin · 27 September 2024

★★★★★ 5/5

Trustpilot

Great communication

Great communication, was able to accommodate short notice.

Karol · 7 August 2026

★★★★★ 1/5

Google

Multiple issues missed - including subsidence, avoid! They have responded to CEDR saying they don't accept the findings of an independent structutal engineer! Multiple issues missed - a structural engineer has confirmed this. We relied on the level 3 survey before we purchased the property but shortly after moving in we noticed a lot of worrying signs. I complained to the company who sent the same surveyor and unsurprisingly didn't uphold my complaint. I'm currently taking legal advice to take action against them. I only bought this property a month ago and their surveyor has likely lost me 100k by their rubbish survey. The structural engineer said they missed: - roof spread, not mentioned and now needs costly repairs - no roof ventilation, blocked up all way round. Told no issues with underfelt but lots of patches, not commented on by surveyor - cracks and dropped concrete next to building, previously attached to the wall, dropped by 80mm in places - not even commented on!!! When I queried this, told normal. - large stepped cracking above the garage window, not even commented on - lots more things.... I need to instruct lots of specialists at my own cost due to this company's actions. I would give minus stars if I could. Avoid at all costs

Charlene · 9 September 2025

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. The report was delivered very quickly, competitively priced, and clearly highlighted everything I needed to know in an easy-to-understand way. Would definitely recommend.

Jenny · 26 February 2026

★★★★★ 5/5

Trustpilot

Local, Professinal and Very Knowledgeable

I used a comparison site to find a surveyor, Watsons was one of 4 quotes I received and also the most local, after a few chats with friends and family, I soon discovered they would be a trustworthy firm to use. This was 100% the case, Watsons sorted everything out for me, gave me adivice and answered any queries/worries. They also asked for any particulars of concern so they could spend more time and detail on those issues. Thanks Mark and Dave

Callum · 23 July 2023

★★★★★ 5/5

Trustpilot

A seamless process from instruction to…

A seamless process from instruction to the inspection to the report. The report is comprehensive and was completed within two days of the survey being carried out.

David · 12 March 2026

★★★★★ 1/5

Trustpilot

Thoroughly disgusted, words fail me!!!

As a portfolio landlord, Watsons and I, have crossed paths before..... and I have found them average for the profession.However this last visit to value a mufb property of mine has left me lost for words and raging with frustration at the injustice and lack of redress in the whole process!! Watsons will not even discuss this matter with me!!I have never in the last 20 years had a property that has been down valued,So you can imagine my response when Ricki Dennerley down valued my property by £600,000! after a £300,000 refurb!I have three other valuations all valuing the property well over a million pounds!? All forwarded and ignored. How can he get this so wrong???I appreciate the property is fairly unique with comparables hard to find, but this new valuation is almost less than I purchased it for.!!In my opinion Mr Dennerley requires more training on valuing mufb's to get this so wrong.......Watsons will not discuss the matter, no explanation, nor will they send another valuer..... even at my expense! No redress whatsoever.! I will never have Watsons again to value any of my properties they can join the Connells and Countrywide's of this world.... Never again !!!!Thoroughly disgusted and no, I haven't made a mistake in the value of the property !!!

Lyn · 2 July 2024

★★★★★ 5/5

Google

Watsons provided an excellent survey at short notice. Staff were very helpful. Gentleman who carried out our survey reported back to us in a timely manner he was very courteous and extremely knowledgeable and chatted through the findings. Survey was excellently presented and easy to follow. Would definitely recommend

Tracy · 20 June 2023

★★★★★ 5/5

Trustpilot

RICS 2 Survey

Fast, easy and very professional service. Used to conduct a RICS Level 2 survey. Report arrived 3 days after inspection. Very thorough with highlighted areas for actions.

Mr · 11 March 2026