Watsons Norwich reviews

★★★★★ 5/5

Google

Great service from Watsons for a bespoke building survey. Really friendly team, efficient process to book and compare options. Emily was brilliant and on hand to offer assistance throughout the entire journey, helping us to weigh-up the options and always happy to answer our questions. Very well valued survey, which was highly detailed and sent to us within 5 days of the visit from our surveyor Ray. I'd highly recommend Watsons, a very professional service!PositiveResponsiveness, Quality, Professionalism, Value

Lee · 20 June 2021

★★★★★ 5/5

Google

We’ve had 2 Level 2 surveys carried out by Watsons and both experiences have been a breeze. It’s so easy to obtain a quote, book and pay for the survey. Both times we weren’t waiting long for the survey to be carried out or for the report … More

Amelia · 17 December 2025

★★★★★ 5/5

Google

We contacted Watsons for information on a surveyor report for our home we have recently sold, we spoke to David Watson who was very quick in arranging the surveyor to attend our home and gave us all of the relevant information we needed. Would 110% recommend this company and if needed in future I wouldn’t hesitate to contact the company again. Very helpful and quick! Thank you 😊PositiveResponsiveness, Quality, Professionalism, Value

Fern · 20 June 2022

★★★★★ 5/5

Google

I found the process of booking a survey with Watsons extremely efficient. I spoke with Joseph Santander, Customer Services Executive, in the morning and by early afternoon the survey was booked at a convenient date. James was polite and knowledgeable. I've previously had a level 3 survey by Gavin and this was excellent. Well laid out, extensive and very infiormative.

Helen · 20 June 2023

★★★★★ 1/5

Google

Valuation report Still waiting for the report more than 3 months after payment of the fee Very poor communication No response to emails Finally sent an unfinished report which they admitted is incomplete and so of no value to us. Still waiting for the finished report Can’t get a sensible answer to when we might get it.

Brian · 20 September 2025

★★★★★ 5/5

Google

I would like to thank Sheridan Ellis and the team at Watsons for their support and help in finding a Rental property. They have been fantastic from start to finish and always willing to help with any questions or problems that may arise. I have been renting for many years now and working with Watsons and especially Sheridan has been a smooth and efficient process. Thankyou for your excellent service.

Richard · 20 June 2022

★★★★★ 5/5

Google

I cannot be more grateful to Alex and Watsons for the outstanding service. They were very proactive at finding a tenant for us and ensured I was informed through the whole process. The team went above and beyond and communicated so well. Unfortunately, we had a bout of illness during the process and Alex took control of everything and was so kind and supportive. I couldn't recommend Watsons and Alex more highly - they have been exceptional. Thank you so much for everything.

Laurie · 17 December 2024

★★★★★ 5/5

Google

Elizabeth Leeder - Customer Services Executive was really prompt with her communication responses, provided all the details required, and provided opportunity for feedback too - couldn’t ask for any better customer service!

Mark · 15 December 2024

★★★★★ 5/5

Google

Really good service, extremely friendly in the 'salesy' part of the process where I asked a bunch of questions about different surveys etc. when getting our quote. Minor issue with the survey coming back with a half sentence or two (some words missing), but they were resolved really quickly and we were happy with the speed of service. Luckily our survey was very straight forward, so we didn't need to do much following up with the surveyor but it was made clear to us that they would be available to chat through any questions we had if there had been more major issues. Would very happily use again.

Emily · 15 December 2024

★★★★★ 5/5

Trustpilot

Helpful and prompt

Helpful and prompt. Joe was very responsive, and helped facilitating a call back from the surveyor for some follow up questions, after reciving the report. Would recomend them. Price is also cheaper then other surveyors out there .

Sz · 15 September 2024

★★★★★ 2/5

Google

We had Watsons carry out a bespoke survey on a cottage we were looking to purchase. Overall the survey wasn't worthwhile to us since we didn't need it for a mortgage but for peace of mind and knowledge of the condition of the property prior … More

Christina · 19 December 2025

★★★★★ 5/5

Google

Ali made the quote and booking process really quick and straight forward even with my added Graded building requirements. The survey was carried out without any issues on the date given and the survey report was very promptly returned. The report was thorough, understandable and included pictures to illustrate key findings. I was really impressed with Watsons and would highly recommend them to anyone! Thank youPositiveResponsiveness, Quality, Professionalism

Katie · 24 August 2022

★★★★★ 5/5

Google

Highly recommended for building surveys, personal service that is reassuring at a crucial stage of buying a house. We booked our building survey through Sophie at Watsons who was quick and efficient with arranging the process end to end. As first time buyers, we really appreciated the personal service and found that Ray Smith, who conducted our survey, was happy to answer any additional questions we had. Our first property purchase fell through but we didn't hesitate in asking Watsons to conduct another survey on our final property purchase. Both of the two survey reports we asked Watsons for were comprehensive and gave an excellent insight into the condition of each house and provided invaluable advice on future maintenance. Many thanks to Sophie, Ray and the rest of the Watsons team for their excellent service.

Becky · 20 June 2020

★★★★★ 5/5

Trustpilot

Comprehensive survey delivered promptly

Comprehensive survey delivered promptly with all areas of the house covered in detail. Good value.

Mr · 18 August 2026

★★★★★ 5/5

Google

Required a House Survey to be completed in fairly short timeframe. Watsons were very useful and professional in assisting. Competitive pricing and able to conduct survey in good time. Report was thorough and up to standard expected. Dealt with Benji at Watsons who was very helpful answering all my questions and booking the survey in with no issues. Would use them again on future projects.PositiveResponsiveness, Quality, Professionalism

Jim · 24 August 2022

★★★★★ 5/5

Google

Excellent customer service from Emily Williams. Emily responded very quickly to my initial enquiry and explained the different options available clearly and with confidence making the process much less stressful as I live some distance away. My survey has now been booked at the earliest opportunity as requested. If Emily's service reflects the company ethos I look forward to a timely, clear and professional report. Thank you Emily

Lin57 · 20 June 2022

★★★★★ 4/5

Trustpilot

Satisfactory service

Used both email and e-platform to communicate with us. Quick turnaround time. Survey report (level 2) was available in one day after the survey was done.

Betty · 19 May 2026

★★★★★ 5/5

Google

Really fast , swift and very professional to book the service with Watson .Amber was really helpful in making every thing smooth .managed to contact the vender and book the survey and confirming the book all on the same day

Tahir · 12 June 2024

★★★★★ 5/5

Google

Brilliant experienced from Lee & Diane for our valuation. Lee was prompt, knowledgeable and understood our requirements immediately. It made this aspect of remortgaging our home a dream. Diane was professional and swift with the report also. Everything was done in a timely manner with great care. Would recommend to anyone.

Chloe · 23 October 2023

★★★★★ 5/5

Google

Great service from Dave at Watsons Group. The booking process was made really easy and the communication with Dave was fantastic. The survey was carried out in a timely manner and the report sent through much quicker than anticipated. Would highly recommend them and would use again in the future.

Laura · 23 April 2025

★★★★★ 1/5

Google

Will not use watsons again. Had a level 2 survay and 5 days on no sign on the report, and they can't even get hold of there own survayer who did it! They are currently hold use up as we currently have contracts waiting. Lady on the phone sounds like she couldn't care less. Had cheaper quotes from a other company and who could do it sooner. Which I'd had gone to use them Instead. I will update if a satisfactory solution is given.

Aiden · 11 October 2024

★★★★★ 5/5

Google

The whole team at Watsons have been so friendly and helpful. Particularly Alex who went the extra mile (staying late) to ensure a fast and smooth move for me. Also Melanie has been a great support since moving in, all issues sorted in a very timely manner. Thank you Norwich team! Would definitely recommend Watsons.

Lorraine · 20 June 2023

★★★★★ 1/5

Trustpilot

Not worth the money!

Not worth the money!Absolutely not what we paid for, incorrect report that could have cost us hundreds in investigation fees. All it needed was the surveyor to look and use their eyes. A supposedly dangerous boiler was just one of the many things on the list; yet it was brand new with complete registration and service history attached to the actual boiler! However, apparently, no certification existed. I would question if they went to the correct house.Upon questioning this politely, with the list of others things that were clearly incorrect; all I received was a screenshot of the report I was stating was incorrect. After questioning again, I received an email suggesting I go and collect all of the certificates from the homeowner, and send them over to be verified. After I explained, this is what I paid them to do originally, all I got was the list of the complaints procedure.Finally, after submitting a formal complaint, I received an email stating they do not believe that they were wrong and that it would not be taken any further.In my opinion, it was the biggest waste of time and money, with a standardised response, and no qualifications to do anything.Poor customer service, and workmanship. Could cost people hundreds for no reason.

Alycia · 7 October 2024

★★★★★ 5/5

Trustpilot

Excellent

Communication from outset was excellent. I used Watsons for a RICS level 2 survey.

Dawn · 28 July 2026