Watsons Norwich reviews

★★★★★ 5/5

Google

I ordered a Level 2 survey with Watsons for a house purchase, having used them in my professional capacity as a solicitor before. The survey was booked in quickly and was a much smoother process than I expected. Ray Smith did an excellent job and was happy to assist with follow up advice and questions. Ali Rose was very helpful on the phone as well. Surveybooker was an easy platform to use.PositiveResponsiveness, Quality

Julia · 24 August 2022

★★★★★ 5/5

Google

First home for my fiancé and I to live together and we’ve been treated with nothing but respect whilst receiving super helpful advice continuously. The process itself was super easy to use with goodlord ltd a long side them and the getting back to us part was really active and dealt with straight away. Which was delightful to see considering the circumstances of COVID:19 restrictions. A huge thanks to Thomas P & Steve H for all there consistent help. I’d highly recommend both agents to anyone looking for a home moving forward. I wish them all the best for the future. Paul JPositiveResponsiveness, Quality, Professionalism, Value

Paul · 24 August 2021

★★★★★ 5/5

Google

I am using Watsons to complete a survey on a property I'm hoping to be buy with my wife. I'm not from the area and so just looked up a few firms on Google. I think I got lucky with Watsons, and I've been delighted with the service to date. Sophie Morton-Crate has been in regular touch to set things up and then keep things moving - and great to be able to speak to the surveyor up front of the inspection of the property.PositiveResponsiveness, Professionalism

Wayne · 24 August 2021

★★★★★ 5/5

Trustpilot

Brilliant company all staff very…

Brilliant company all staff very professional nothing too much trouble for them really straightforward and easy to understand highly recommend

Stephen · 19 August 2026

★★★★★ 5/5

Trustpilot

Surpassed expectations

The service was efficient, a reasonable cost and, most of all, the surveyor was extremely helpful with questions I had after the report.

MC · 28 July 2026

★★★★★ 5/5

Trustpilot

I’ve just conducted a survey with…

I’ve just conducted a survey with Watsons and I am perfectly happy with the document they provided me. It was exactly what I expected, therefore I am pleased with the quality of their service.

Mircea-Andrei · 9 May 2026

★★★★★ 5/5

Google

My wife and I are moving back to Norwich after being in exile (my heart will always belong to Norfolk no matter how much I want to deny this) and I could not recommend this company enough. After a long house hunt and dealing with goodness knows how many estate agents, Watsons parted the Red Sea for us. Their customer service is phenomenal in my experience; especially Aaron and Steve just to namedrop a couple of them and to be honest they've been the nicest agents I've ever spoken to. They led us out of the wilderness and found us a lovely property on Sprowston Road, with a no-nonsense approach to lettings and what seemed like a keen desire to find us a house rather than chasing the commission. If you're going to find any houses in this promised land of Norwich, use Watsons and no one else. P.S: I know I've included a lot of biblical analogies but on a serious note, these guys have been so good to us and have been exceptional. We won't forget their service any time soon :)PositiveResponsiveness, Quality, Professionalism, Value

Scott · 20 June 2021

★★★★★ 5/5

Google

In the process of moving to another house and wanted a survey on the prospective new house for piece of mind and to flag up any problems. I contacted Watson's through RICS website. I dealt with Paul, and he explained the different surveys available to me, which would be most suitable and then explained in detail and in layman's terms what would be done. The whole process from booking to receiving the report took less than a week and Paul kept me informed of the process all the time. We had our survey done in the northeast.

Mick · 20 June 2021

★★★★★ 5/5

Google

Watsons have just completed our survey on the property we are hoping to move to soon. Lee Turner has been my contact throughout - from initial booking of my survey to enquiries afterwards. He has always got back to me straightaway by both phone and email and been highly professional, My report is also to a very high standard with exactly the professional advice that we were looking for. I have been super happy with my dealings with Watsons from start to finish. Thank you.PositiveResponsiveness, Quality, Professionalism

Louise · 20 June 2021

★★★★★ 5/5

Google

I really can’t rate Watsons, and in particular Emily Williams, highly enough. One call on a Monday morning and she made my day. I received my survey info and quote within minutes. On the same day I received confirmation that the survey is booked! I’m so impressed. I’m still waiting to hear from other surveyors that I contacted - sorry chap, you’re too late. If there’s one thing I value in life, it’s excellent customer service, and Watsons are certainly giving me that.

Rick · 20 June 2021

★★★★★ 5/5

Google

A brilliant surveying team at Watsons. Everything was thoroughly explained to us and as first time buyers, we really appreciated this. The survey was really comprehensive and covered our needs. Considering COVID-19 and the tricky circumstances, the team were always upbeat and went above and beyond to help answer any question. We did have a question that had to be referred back to the surveyor from our solicitors and this was dealt with in a timely and professional manner. Keep up the good work! I would highly recommend and will consider Watsons when we come to sell.PositiveResponsiveness, Quality, Professionalism, Value

Rosemary · 20 June 2021

★★★★★ 5/5

Google

From the very first contact Ali Rose was very friendly helpful and responsive to my survey needs. When she was unavailable Emily Williams temporarily picked up communications seamlessly. What would and would not be covered for each level of service was clearly explained. Unfortunately, I had to ask for the survey to be postponed then rearranged, which was all done quickly efficiently and cheerfully, with the surveyor phoning to reassure me immediately the new appointment had been made. Bit of a long lead time for the survey but the market seems to hectic right now. Report arrived within the contracted timescale and was admirably detailed and specific.

Wallace · 20 June 2021

★★★★★ 5/5

Google

Excellent friendly service from Dave at Watsons. Sadly due to illness another surveyor at a different company had to cancel at last minute. We contacted Dave at Watsons who managed to sort out and arrange a survey for us in a week which was amazing when some companies were giving us dates in August. Dave was friendly and helpful all the way through, a real pleasure to deal with and really helped us out. A big thank you to him.PositiveResponsiveness, Professionalism

John · 20 June 2021

★★★★★ 5/5

Google

Help to buy valuation - Watsons phoned me as soon as I completed an online form. Lee was very pleasant and arranged everything for me, providing an appointment within a week. Luckily he is so responsive to emails as I got the weeks muddled up and on reading the contract I notified him on (what I thought was) wrong date. He called me straight away to say the valuation was that afternoon. That's the only thing that made it 95%, not 100% as I had no confirmation of appointment. The surveyor James phoned me on leaving the office to provide time estimate of when he'll come. He was also very pleasant. The visit took about 10minutes. He then contacted the housing association to enquire about the length of remaining lease. I had the valuation report the next day, with a fair valuation price I was happy with and clear explanation of how they arrived at the price, including recent sales statistics and market trends. Price wise - I had quotes between £250 to £350 from companies I've never heard of. Watson's were £300 and provided very efficient service.PositiveResponsiveness

Eva · 20 June 2021

★★★★★ 5/5

Trustpilot

Profession speedy service!

Can’t fault the service received. Enquired about a level 2 homebuyers report on the Tuesday. Booked and paid for it on the Wednesday. Survey was done at the property on Friday morning!Monday lunchtime I was called by the surveyor to go through the findings with me. Very professional and reasonably priced. Would recommend!

Laura · 21 February 2024

★★★★★ 4/5

Trustpilot

Swift response to communications

Swift response to communications, detailed report provided allowing me to deal quickly with issues highlighted from the survey.

Mr · 24 August 2026

★★★★★ 5/5

Google

The communication I have received from Watsons Property Group has been swift, informative, and polite and as such the process of booking a survey has been a painless one. Added to this, the survey is booked to take place in a timely fashion.

Pamela · 16 August 2024

★★★★★ 5/5

Trustpilot

Great communication

Joe got in touch with me the same day of my enquiry and forwarded all the information I would need! He was prompt with his replies and made the whole process hassle free.

MGB · 9 May 2026

★★★★★ 5/5

Trustpilot

Great service

Very efficient and quick to carry out the service. Communication was great and the report was delivered within 48 hours. Highly recommend

Allison · 23 July 2026

★★★★★ 4/5

Google

Used these guys for a level 2 homebuyer survey. They arranged a visit within 5 working days and the report followed the next day. For £400, the report was fairly helpful. Some of the information was vague and no photos were included (which was made clear up front, but could have been really helpful), so we are at a bit of a crossroads on how to proceed as we probably need a quote or two from a roofer, but cannot give them any real indication of the damage without an in-person inspection. Some of the information within the report was filler, but it did highlight some potential problems prior to our exchange.

Stefan · 20 January 2025

★★★★★ 1/5

Google

If you're looking for a reliable, professional property surveyor, steer well clear of this firm. My experience with them was nothing short of disastrous. Not only did they fail to adhere to basic RICS standards, but their work was riddled with inaccuracies that bordered on negligence. Their report was shockingly subpar, missing critical issues that even a layperson could spot. When confronted about the glaring mistakes, their response was defensive and dismissive, refusing to acknowledge or rectify their errors. Instead of taking accountability, they shifted blame and hid behind vague disclaimers, an appalling display of unprofessionalism. This is not just a case of oversight; it’s a blatant disregard for their clients and the standards of their profession. For a company that claims to be RICS-accredited, their practices are far from what one would expect of a reputable surveyor. Their work is sloppy, their customer service non-existent, and their ethics highly questionable. I strongly urge anyone considering their services to look elsewhere. Do your due diligence and choose a surveyor with a proven track record of competence, integrity, and accountability, this one is clearly lacking in all three. A truly shameful operation. Avoid at all costs.

Steph · 17 January 2025

★★★★★ 5/5

Trustpilot

Quick & Efficient

Peter was so helpful and efficient, our report was done the same day of our inspection which really made the process so much smoother! Customer service were also very quick to reply and helped me with any questions I had! Highly recommend!

Fiorella · 19 August 2024

★★★★★ 5/5

Trustpilot

Thorough and concise.

A thorough, concise report helped us communicate urgent issues to our vendor, resulting in a discount.

Trevor · 29 August 2026

★★★★★ 5/5

Google

Fantastic service by Watsons to help arrange a Level 2 Home Buyers survey. Dave Watson was extremely diligent and answered all of my questions and booked a home survey for me very quickly. He coordinated a date for the survey and access with the estate agent and vendor and I didn't have to do anything.

James · 9 May 2025