Trusted Agent profile · Norwich
★★★★★
890 reviews across 2 platforms
4 Ber Street, Norwich, NR1 3EJ, NR1 3EJ
Pymm & Co's office in Norwich, at 4 Ber Street, is rated 4.7 out of 5 across 890 reviews on two platforms, including 452 Google reviews rated 4.7.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotLeon at Pymm & Co has been excellent…
Leon at Pymm & Co has been excellent throughout our house search and purchase process. He has been professional, friendly, approachable, and very easy to deal with from start to finish. Nothing has felt like too much trouble, and he has always taken the time to answer questions clearly and keep things moving.
1/5
GoogleAbsolutely shocking lettings team. Melanie Frost is completely incompetent and should not be in this role. I arranged a viewing over a week in advance and confirmed the day before. I arrived at the property after a three hour drive with a two year old and after waiting a while called Pymm & co. to be told the property had been let a few days earlier. It was still on Rightmove as available the morning of my planned viewing. It is evident that Pymm & Co. cannot undertake simple administration and I will be taking this further to have my fuel costs reimbursed. Use them at your own risk!
4/5
GoogleAs the Buyer of the property we had only limited contact with the agent, Pymm & Co, in these dealings, Leon was always helpful and courteous.
5/5
GoogleWe have had excellent service from all the staff at Pymm and Co. They handled both our sale and purchase with professionalism and were always on hand to answer any questions. Special mention to Leon who is always ready to sort out any problems and find a solution. This is our seventh house sale and purchase and it has been the smoothest ever.
5/5
GoogleVery pleased with this agency! This was the first time I was renting completely on my own and Oana was extremely helpful throughout the whole process, starting from arranging a viewing ending with handling all of the required documents, explaining the processs and etc. Will avsolutely recomend my friends and family to go through Pymm & Co with renting / buying needs. Once again, thank you Oana, you were amazing!
5/5
TrustpilotGreat service
We purchased a new property with Pymm and Co as selling agents. We received a courteous, prompt and positive service throughout. Thank you to the team.
5/5
TrustpilotRenovation of Property completed
I have just completed a renovation of my property prior to a new letting. Pymm & Co Ltd staff are excellent at finding and recommending contractors to complete the necessary works. As an overseas landlord I really appreciate how helpful all their staff are from director, property managers, surveyors and accounting. They all act promptly and correspond efficiently. Well done all of you keep up the good work.
5/5
GoogleWow wow wow 🤩 I cannot recommend Pymm and Co enough !! It was our first purchase of a property which was very daunting for us ! The Team at Pymm and Co from start to finish reassured us and took us through every step of the way which such professionalism and kindness. Leon is an absolute star and the ladies in the Norwich office were absolutely lovely to deal with so polite and responsive to all our needs. They made this process so easy for us and I’m actually going to miss them all. Needless to say my mum is in her new home and so happy !! Thank you so much guys not just for what you do but how you do it.
5/5
GoogleA huge thank you to Jack at Pymm&Co for going above and beyond during our move. His relentless effort and support were remarkable. He truly cares about his clients and ensures a seamless experience
You're very welcome, Will! It's fantastic to hear about your positive experience with Jack at Pymm & Co. Going above and beyond to ensure a seamless move is truly commendable, and it's clear that Jack's relentless effort and support made a significant impact. It's always reassuring to work with someone who genuinely cares about their clients. If you ever need assistance in the future or know someone looking for a dedicated real professional, Jack at Pymm & Co would undoubtedly be a fantastic recommendation. Wishing you all the best in your new space!
5/5
TrustpilotI received an email that I found…
I received an email that I found difficult to understand,Rebecca Ogle took the time to explain everything clearly and patiently. Her professionalism, friendliness, and willingness to help made the whole experience much less stressful, Thank you very much.
5/5
TrustpilotAbsolutely perfect (again) have used…
Absolutely perfect (again) have used before for both selling and renting, wouldn't go anywhere else, everyone in both departments are 100% dedicated and helpful, can't rate these enough, will continue to use,
5/5
TrustpilotWe have used Pymm & Co several times…
We have used Pymm & Co several times because we find them super efficient and the latest sale they have not failed. We are now at the last stages of sale and Leon has been there from the start ensuring there are no snags and if any hiccups that these have been addressed. Thanks Pymm and Co til the next time
5/5
GoogleLeon @ Pymm&Co, Ber St. Norwich has bn nothing but professional, extremely helpful and funnily enough, has never given the impression of ‘trying to make the best commission possible’. Leon has helped with nitty-gritties, more significant stuff and throughout what cn be an arduous process, has kept us grounded throughout. I recommend Pymm&Co, but equally as important I recommend Leon Ramsden👌🏼
5/5
TrustpilotIncredible Estate Agency Amazing Staff
Cannot recommend the sales team at Pymm & Co highly enough. Our house was sold for above list price on the first viewing! The after sales was absolutely amazing, Amber looked after us so well through the whole process and went above and beyond for us. Nothing was too much trouble for her and everything was dealt with in a professional and timely manner. Thank you so much Amber and Pymm & Co.
5/5
GoogleI have to say that I am very impressed by the services across the board from Pymm & Co, got to be the best Estate Agent in Norwich & probably Norfolk. Not only did Steve, Leon and the team sell our house in Buxton for more than the asking price, they actually got us £85,000 more than we were quoted from another of Norwich's leading Estate Agents and it was sold in 3 days, we are thankful that Pymm & Co gave us better advice. I also very grateful to Steve & his Team as they found us our 'Forever Home' in the centre of Norwich and they have worked tirelessly to make the deal happen, we move in to the house in under 4 weeks and couldn't be happier. Because I know Steve, I trusted him and he 100% delivered, his team are quite brilliant and I wouldn't hesitate to recommend them. Well Done Team Pymm & Co.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently had the most wonderful experience with Pymm & Co, thanks to Alisha who made sure the whole process was absolutely seamless from start to finish. From arranging viewings, to answering all our questions, to the day we moved in and beyond, Alisha has been warm and helpful every step of the way. She has responded swiftly to every email and phone call, and has really gone above and beyond with her kindness and support throughout. We are incredibly grateful to her and to the whole team at Pymm & Co for the most unbelievably smooth and easy experience. We can’t recommend them enough!
5/5
GoogleWe have recently purchased a property through Pymm & Co and cannot recommend them enough! We dealt with Leon throughout who was super informative and friendly, he went above and beyond to ensure the service we received was exceptional and the purchase went as smoothly as possible. Leon was extremely responsive to all of our queries and made what can be a stressful process really easy! A massive thanks to everyone at Pymm & Co (and thank you for the lovely moving in hamper we received when collecting the keys to our new home!) 😃PositiveResponsiveness, Professionalism
5/5
GoogleGood experience throughout the selling process. The photography was true to reality unlike some of the 'stretched' images you often see on sales material. The team were always very responsive and accessible. I never had to chase for anything. Rachel was our main contact for the sale and was brilliant. Whenever we had a question, Rachel was very quick to provide an initial response, even if that was simply to advise that she was working on it and would get back to us. We really appreciated that level of engagement from Rachel. This really helped build our confidence and more importantly our trust in Rachel as our main contact at Pymm&Co. We are left with a good impression and would recommend to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently sold our house through Pymm & Co and the whole process was smooth and trouble free. Selling to an experienced landlord we depended on Leon's understanding of the market and process to steer us through any potential pitfalls. Leon guided us at every step of the way and nothing was too much trouble for him even to the extent of checking the house was double locked after we had left. Without sounding too over the top I would highly recommend Leon at Pymm and co to future sellers/buyers.
5/5
GoogleFrom start to finish our experience with Pymm & Co. Estate Agents has been great. The first initial meeting with Nico was informative but not pushy. We were happy to go with our no obligation quote on the day. Viewings were always organised with us in mind, and we were happy to do the few out of hours. Thank you to Theresa and the other lady (apologies I can't remember your name) for the viewings and tips. Leon and Fiona in the office were always a great help. As was Rachel post offer agreement, she was always so helpful in contacting between us and our buyers making communication so much easier. She was brilliant at keeping us informed at every step of the way. Would highly recommend this estate agent. The whole team were really supportive throughout the whole process.
5/5
TrustpilotI have been with Pymm and co for a…
I have been with Pymm and co for a little over 5 years now. They have been amazing with communication and dealing with my concerns. In particular Sam, he is very quick in responding to me as are all staff and he has been keeping me updated on any issues and concerns. Always happy to help couldn’t fault them at all 5*
5/5
GoogleSamantha Shaw in the Property Management Department replied to my email extremely promptly, solved an issue straight away and pursued a query with my landlord very efficiently. Brilliant customer service.
5/5
GoogleHighly recommend. We had a very smooth sale ably assisted by Leon, from start to finish. Kept us informed thoroughly throughout the process and worked hard for a quick sale.
5/5
TrustpilotTia has been amazing cant thank her…
Tia has been amazing cant thank her enough
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