Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 22 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
Ladybug · 22 May 2026
Agent replied · 28 May 2026
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
★★★★★ 1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
Frank · 20 May 2026
Agent replied · 28 May 2026
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide.
We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
★★★★★ 5/5
TrustpilotOutstanding Estate agents⭐️⭐️⭐️⭐️⭐️
I can't honestly thank Minors and Brady enough for the outstanding job they've done for my daughter and son in-laws new home purchase! The personal touch they gave to their journey was absolutely amazing and far beyond what was expected. They helped my daughter and son in-law navigate through some huge obstacles, which made a really stressful situation and near mental breakdown just bearable. Biggest acknowledgement to 2 fabulous people Jessica Kemp and Dan whom without there professionalism and empathy, i fear this deal would never of probably happened. Please please use this estate agents they exceeded expectations!⭐️⭐️⭐️⭐️⭐️ Jasmine Rayners grateful Mother!)
Mrs · 17 May 2026
Agent replied · 28 May 2026
Thanks for your review! It makes us happy to hear how much of a difference the team made during what sounds like a very challenging process for your daughter and son in law. Jessica and Dan clearly went above and beyond, not just in getting things over the line, but in supporting them through the more difficult moments as well. That kind of care and persistence can make all the difference!
We’re so glad everything worked out in the end, and we appreciate your kind recommendation!
★★★★★ 5/5
TrustpilotJosh was incredibly helpful and…
Josh was incredibly helpful and friendly at every property we viewed. Couldn’t have asked for more throughout the buying experience, both when viewing the properties and during the follow up.
Doug · 27 May 2026
Agent replied · 28 May 2026
Thank you Doug for your review. It's great to hear Josh was so helpful and friendly throughout your viewings and follow ups. That kind of support really helps make the buying experience feel much easier!
★★★★★ 5/5
TrustpilotMinors and Brady made the sale of my house
Minors and Brady made the sale of my house a pleasure. The whole experience was easy and smooth. Lara G was amazing. Kept me in the loop every step of the way, very professional and easy to talk to. Thanks again, I will certainly be using you guys again in the near future. And be recommending you to others. Thanks, Rhys
Rhys · 14 September 2026
Agent replied · 22 September 2026
Thanks for your review, Rhys! It’s great to hear Lara made the sale feel so straightforward and kept you informed throughout. We’re glad you felt comfortable dealing with her and had such a positive experience with the team. Thank you for recommending us!
★★★★★ 5/5
TrustpilotAll the staff were excellent
All the staff were excellent, Brooklyn was extremely helpful with all the paperwork
Gregory · 14 September 2026
Agent replied · 22 September 2026
Thanks for taking the time to leave us a review, Gregory! We’re glad Brooklyn was able to make the paperwork side of things easier and that you found the wider team excellent to deal with. We appreciate your feedback!
★★★★★ 5/5
TrustpilotBungalow Sale
We have just sold my nans bungalow through M+B and the whole process was really smooth. The bungalow sold in 2 weeks and exchanged within 3-4 months of being marketed online. The service throughout was brilliant, from the premarket valuation and excellent pictures, all the way through to after sales and exchange. Aysegul looked after us after the offer was accepted through to exchange and she was absolutely brilliant. We received updates every week without fail and she tirelessly chased the other side to get us exchanged quickly and to resolve any small issues. Thank you to Aysegul and all of the team.
Liam · 23 December 2025
★★★★★ 5/5
TrustpilotWould like to thank minors and Brady…
Would like to thank minors and Brady for making this a smooth experience, Brooklyn was brilliant in assisting me with any questions I had. Keep up the good work.
Richard · 22 May 2026
Agent replied · 28 May 2026
Thanks for your review, Richard. It's great to hear the process felt smooth and that Brooklyn was on hand to help with any questions along the way!
★★★★★ 5/5
TrustpilotSam was really helpful and…
Sam was really helpful and accommodating with any of our needs!
Leah · 16 September 2026
Agent replied · 22 September 2026
Thanks for your review, Leah! We’re glad Sam was able to help and accommodate your needs throughout. It’s great to know you had such a positive experience, and we appreciate you taking the time to share this!
★★★★★ 5/5
TrustpilotI have viewed a couple of homes with…
I have viewed a couple of homes with minors and Brady and every time they have been really helpful and got back to me really quick. Ive met Connor at the homes a couple of times now and he's really polite and answers any questions ive had. Would definitely recommend this company to others x
Gayle · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Gayle! It’s great to hear you’ve found the team so helpful and responsive throughout your property search. We’re glad Connor has made such a good impression at your viewings and has always been happy to answer your questions. We appreciate the recommendation and hope we can help you find the right home!
★★★★★ 5/5
TrustpilotOnce again minors and Brady have been…
Once again minors and Brady have been amazing, from initial meeting to viewings to sale of the house every step has been handled efficiently and professionally. Jamie and the team in the office were brilliant, and cass in the after sales team kept us up to date with everything, communicated with the buyers and the solicitors for us and made sure everything went smoothly and stress free! Can't recommend enough
Viki · 20 February 2026
★★★★★ 4/5
TrustpilotAftersales better than Sales Department
Overall getting started with valuation and putting the house on market was straight forward Ange was very helpful and explained everything. we found the sales department very stressful and felt pressured from sales team constant ringing, allowing offers to be accepted then asking for more final offers once agreed. But once we found somewhere, Ayesgul from after sales team had been amazing throughout really pushed to get a date sorted over Christmas and get the sale completed.
Emma · 22 December 2025
★★★★★ 5/5
TrustpilotBetter than the competition
Had an excellent experience selling my property with M&B. Having tried and failed to sell using their competitors, it was refreshing to have regular weekly updates from staff who genuinly seem to care. My previous agent was disinterested and tried to convince me to sell 20% below the asking price, whilst M&B achieved 10% over! The aftersale service was particularly good and Dominyka was very helpful with chasing up solicitors and making sure everything proceeded smoothly. All in all a fantastic service, thank you!
Toby · 22 November 2025
★★★★★ 5/5
TrustpilotFTB - Great Company!
I fell in love with a property and in less than a week Minors & Brady sorted out so much stuff so quickly for me! I am a first time buyer so I wasn't entirely sure about a lot of things, but they helped me as much as they could. Highly recommend them
Katherine · 5 October 2026
Agent replied · 10 October 2026
Congratulations on finding your first home, Katherine! It’s great to hear the team were able to help you navigate everything so quickly and give you the support you needed as a first-time buyer. We’re glad we could make the process feel a little easier, and appreciate your recommendation!
★★★★★ 5/5
TrustpilotI had a great experience with Minors…
I had a great experience with Minors and Brady Oulton Broad. I was selling my late fathers house which added extra complications but they were organised and pro-active and goy me an offer. Claire from the aftershaves team helped enormously talking to all parties. When I was let down by a cleaner she conacted their lettings team to find someone who would come out an a bank holiday weekend. Recommend highly.
Peter · 23 May 2026
Agent replied · 28 May 2026
Thank you for your review Peter. Selling in those circumstances can be more complex, so it’s great to hear the team stayed organised and proactive throughout! Claire clearly went the extra mile to help keep everything on track, even stepping in to find a solution at short notice. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotProperty viewing
We had the pleasure of meeting Laura at a property we would very much love to purchase Laura was very professional and lovely.
Mrs · 16 May 2026
Agent replied · 28 May 2026
Thank you for your 5-star review! It's great to hear Laura made such a positive impression, being both professional and approachable during your viewing. Fingers crossed it all works out with the property.
★★★★★ 5/5
TrustpilotWas looked after by the lovely Lauren
Was looked after by the lovely Lauren, who took us to several houses, one after the other. Very conveniently for us. Very helpful, checked in with us afterwards and went above and beyond. Lovely lady, hope to see her again as she listened and knows exactly what we are after. Well done Lauren!
Ryan · 16 September 2026
Agent replied · 22 September 2026
Thanks for your review, Ryan! It’s lovely to hear Lauren took the time to understand what you were looking for and make your viewings as convenient as possible. We hope she can help you find the right property!
★★★★★ 5/5
GoogleExcellent service from Connie Staff at Minor’s and Brady. From the first contact, and all the way through, Connie was helpful, professional and kept me up to date with the progress of the sale of my flat.
Mandy · 9 January 2026
Agent replied · 13 January 2026
Thank you for your review Mandy. It is great to hear Connie provided clear, professional support from the first contact through to the sale of your flat, and that you felt well informed throughout!
★★★★★ 5/5
GoogleRosie Turley has been very helpful and kept pushing and managing all the parties involved in the chain professionally and relentlessly! Jack managed the viewings and our buyer very well. All in all a satisfied customer. Thanks guys
Costa · 23 December 2025
Agent replied · 13 January 2026
Thank you, Costa, for your feedback. It is great to hear Rosie kept everything moving across the chain and that Jack managed the viewings and buyer so well. We appreciate your comments and are glad you were happy with the service.
★★★★★ 5/5
TrustpilotAysegul Capti
Aysegul Capti was a great help throughout the process and kept us up to date with what was happening.
Sally · 22 May 2026
Agent replied · 28 May 2026
Thank you for your review, Sally. It’s great to hear Aysegul kept you well informed throughout, those regular updates really help keep everything clear and on track!
★★★★★ 1/5
TrustpilotMinors and Brady just can't take no for…
Minors and Brady just can't take no for an answer. Today, having already been explicitly told that we don't want any contact with them, they post a hand-written note though our door about the property we have for sale elsewhere in the village. Look up my previous review of Minors and Brady when I complained before about being harassed by them. Simply sick of this estate agent.
Andrew · 20 May 2026
Agent replied · 28 May 2026
Hi Andrew, we're really sorry to hear this has happened again. Being contacted after you’ve clearly asked not to be is understandably frustrating, and that’s not the experience we want anyone to have. Please contact us directly so we can look into this properly and make sure your details are removed and no further contact is made.
★★★★★ 5/5
GoogleI can’t thank Connie from enough for all her help with selling my flat. From start to finish, the customer service was absolutely amazing. Connie was professional, friendly, and incredibly supportive throughout the whole process, always … More
Kelly · 16 December 2025
Agent replied · 13 January 2026
Thank you, Kelly, for taking the time to share this. It is great to hear Connie was such a strong support throughout your sale and kept everything clear and straightforward. She will really appreciate your kind words, and we wish you all the best moving forward.
★★★★★ 5/5
TrustpilotFirst class
Adam was just a pleasure to work with. Couldn’t do enough to help us (the buyer) so I imagine as a seller it must be first class. 10 out of 10 for making an incredibly stressful time not so stressful.
NICOLA · 20 November 2025
Agent replied · 23 November 2025
Thank you, Nicola. It is great to hear that Adam made the experience feel so much easier during what can be a very stressful time. We are really glad his support made such a difference for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
