Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotUnthank Road Norwich
Thank you all the staff at Minors and Brady Unthank Road. A special Thank you to Aysegul who was a great help with the after sales. As sometimes happens it wasn’t straightforward and was a long and challenging process. Aysegul was very helpful and kept us up to date on everything, THANK YOU
Maria · 21 May 2026
Agent replied · 28 May 2026
Thank you for your review, Maria. It sounds like it wasn’t the easiest journey, so it’s great to hear Aysegul helped keep everything on track and made sure you were kept updated throughout!
★★★★★ 5/5
TrustpilotInformative viewing led by Lara from Minors and Brady
Thank you to Lara for leading a very comprehensive and informative viewing. Lara had a very professional approach and had all the information we needed to hand. Lara had very good knowledge about the property and locality. We felt relaxed with time to view thoroughly and ask questions. Thank you Lara.
Elizabeth · 25 May 2026
Agent replied · 28 May 2026
Thank you for your review, Elizabeth. It’s great to hear Lara made the viewing feel thorough and well paced, with all the information ready and plenty of time for you to take everything in and ask questions!
★★★★★ 5/5
TrustpilotCassandra Creak has been fantastic…
Cassandra Creak has been fantastic throughout our journey and relocation. Nothing was too much trouble and she was so supportive, patient and understanding. Without her help the experience would have been a lot harder.
Karen · 14 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to share this, Karen! It’s lovely to hear Cassandra was such a great support during your move and helped make what can be a challenging process feel easier. We’re also glad the wider team kept you informed and made sure you knew what was happening along the way. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleRosie was absolutely fantastic from the second we first spoke. I have never known someone in after sales who is so dedicated to through seeing the sale of a property. She ensured that the entire process was as smooth as possible by providing frequent updates, going above and beyond with chasing all parties and doing everything in her power to get this through quickly. Such a delight to deal with and truly an asset to Minors and Brady! Next house going on the market soon and I wholeheartedly trust her to look after that one too!
Thank you so much to the entire team at M&B - fantastic service throughout!! :)
Kayleigh · 5 September 2025
Agent replied · 9 September 2025
Thank you for your 5-star review, Kayleigh. We're happy to hear how much Rosie’s dedication and persistence meant to you, and that her updates and hard work made the whole process feel smooth. We’re delighted you’d trust her again with your next sale and appreciate your kind words about the whole team.
★★★★★ 5/5
TrustpilotFive-star service from start to finish
Five-star service from start to finish! Minors and Brady's resourceful team is well-represented by dedicated staff members like Sam Carpenter, who puts in extra effort to guarantee a great client experience. He worked tirelessly to facilitate our move and made the entire renting process incredibly easy. Communication was fast, professional, and transparent throughout. He completely took the stress out of finding a property, and we are so grateful for all the hard work put into getting us settled. Highly recommended!
Tabitha · 15 September 2026
Agent replied · 22 September 2026
Thanks for such a great review, Tabitha! It’s fantastic to hear Sam went the extra mile to make your move as easy and stress-free as possible. We’re glad you felt well supported and kept informed throughout the process. We appreciate your recommendation and hope you’re settling in well!
★★★★★ 5/5
TrustpilotA pleasure to talk to
Sam Carpenter is a pleasure to talk to, he responds quickly to queries and keeps in regular contact with updates. Exactly what is required from a lettings agent. Thanks Sam
Lisa · 14 September 2026
Agent replied · 22 September 2026
Thanks for your review, Lisa! It’s great to hear Sam has been so responsive and consistent with his communication. We’re glad you’ve felt kept up to date and well supported throughout.
★★★★★ 5/5
GoogleRosie Turley needs a medal for her determination with helping getting our purchase through! She was amazing! There were a couple of scary moments in what should have been a straight forward cash purchase but she worked her magic and resolved it all and we've got the keys today! Whoop whoop.
Special mention to Abi at Wroxham too who also went above and beyond.
Grateful thanks
Karen and Nick Bowers xx
Karen · 2 September 2025
Agent replied · 9 September 2025
Thanks so much, Karen and Nick. It’s brilliant to hear Rosie’s determination got everything over the line for you, even with the bumps along the way, and great that Abi was there to back things up too. Huge congratulations on getting your keys today!
★★★★★ 5/5
TrustpilotLee’s photos are amazing.
We just received the photos shot by Lee yesterday. Fantastic photos so impressed and not can’t wait to see the evening photos which will be shot next week. As well as fantastic photos Lee is genuinely a very nice bloke.
Stan · 26 May 2026
Agent replied · 28 May 2026
Thanks for your review, Stan. It's great to hear you’re so impressed with the photos already, and even better that Lee made the whole experience enjoyable as well!
★★★★★ 5/5
TrustpilotWe have just sold a house with Minors &…
We have just sold a house with Minors & Brady, they were very good at there jobs, one member in particular Julia Pauluch was very helpful and kept us up to date at all times. Would recommend this company 5*
Julie · 16 May 2026
Agent replied · 28 May 2026
Thank you for your recommendation Julie! It’s great to hear the sale went smoothly and that Julia kept you updated throughout, that kind of communication really helps everything feel under control.
★★★★★ 5/5
TrustpilotBrooklyn was incredibly helpful…
Brooklyn was incredibly helpful throughout my rental process. Professional, responsive, and genuinely caring, he made things smooth and stress-free. Super grateful ⭐️⭐️⭐️⭐️⭐️
Hastyar · 16 September 2026
Agent replied · 22 September 2026
Thanks for your review! It’s great to hear Brooklyn made your rental experience feel so straightforward and took the stress out of the process. We’re glad you felt supported and could rely on him when you needed help!
★★★★★ 5/5
TrustpilotLauren showed us around two properties …
Lauren showed us around two properties today. Lauren was very helpful and informative making our viewings stress free. Highly recommend her.
Jan · 17 September 2026
Agent replied · 22 September 2026
Thanks for your review, Jan! It’s great to hear Lauren made both viewings easy and stress-free and gave you all the information you needed. We appreciate the recommendation and hope your property search goes well!
★★★★★ 4/5
TrustpilotLauren was kind and helpful while…
Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!
Joshua · 21 September 2026
Agent replied · 22 September 2026
Thanks for your review, Joshua! It’s great to hear Lauren made your viewing a pleasant experience and followed up so quickly afterwards.
★★★★★ 4/5
TrustpilotMinors and Brady supported me
Minors and Brady supported me through a long and challenging sale. They kept me up to date and Ayse was persistent in pushing the sale forwards despite the challenges. Everyone I spoke to was polite, supportive and helpful.
Sarah · 16 May 2026
Agent replied · 28 May 2026
Thank you for your review, Sarah. It sounds like a tough sale, so it’s really good to hear the team stayed supportive and kept you in the loop throughout. Ayse’s persistence clearly helped keep things moving when it mattered most, and it’s great to know the wider team were just as helpful along the way!
★★★★★ 5/5
TrustpilotOutstanding Service from Start to Finish 5* Experience
Minors & Brady have been outstanding in all aspects regarding our property sale from start to finish. All of the staff with whom I had contact were friendly, professional and attentive to every detail. But I would be remiss if I did not especially commend and pay tribute to Aysegul Capti in aftersales. Aysegul is, without question, the best estate agent we could have hoped for. Her work ethic, professionalism and sheer determination are on another level. She is unbelievably proactive, always three steps ahead, anticipating every possible hurdle and resolving it before it even becomes an issue.
Babs · 22 February 2026
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).
Carol · 19 September 2026
Agent replied · 22 September 2026
Thank you for bringing this to our attention, Carol. We’re sorry to hear you were left feeling so frustrated by your experience, we take complaints like this seriously and would like the opportunity to look into what happened properly. Please contact us directly with some further details so we can investigate this with the relevant team.
★★★★★ 5/5
TrustpilotAnya- After sales
After a stressful and very long 10 months we finally got there and that’s with thanks to Anya in aftersales. She has been amazing with our purchase from the beginning all the way through to the end.
Emily · 19 May 2026
Agent replied · 28 May 2026
Thank you for your review Emily! Ten months is a long time to be in the middle of a move, so it’s great to hear Anya supported you so consistently from start to finish. We're happy to hear you felt in such good hands, and even better that you’ve finally reached the finish line!
★★★★★ 5/5
TrustpilotWhat an excellent service we received…
What an excellent service we received from Lauren and the team at Minors & Brady. Becky, who met us at the property, was very professional and informative, knowing a lot about the local area. We were impressed she took so many notes: we had many questions! After making an offer on the property we were swiftly called by Lauren who helped us efficiently through all that is admin. We are very pleased with our buying experience. Thank you :0)
Annette · 22 February 2026
★★★★★ 5/5
GoogleConnie was brilliant throughout our house purchase process. She was professional, responsive, and always kept us informed at every stage. She kept us informed at every stage, and always made herself available to answer questions or offer advice. The whole process felt smooth and stress-free thanks to her support. Highly recommend!
Asif · 23 December 2025
Agent replied · 13 January 2026
Thank you for taking the time to leave such a thoughtful review. We’re glad Connie was able to support you throughout and keep everything clear and well managed. Your recommendation is really appreciated and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 22 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
Ladybug · 22 May 2026
Agent replied · 28 May 2026
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
★★★★★ 1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
Frank · 20 May 2026
Agent replied · 28 May 2026
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide.
We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
★★★★★ 5/5
TrustpilotOutstanding Estate agents⭐️⭐️⭐️⭐️⭐️
I can't honestly thank Minors and Brady enough for the outstanding job they've done for my daughter and son in-laws new home purchase! The personal touch they gave to their journey was absolutely amazing and far beyond what was expected. They helped my daughter and son in-law navigate through some huge obstacles, which made a really stressful situation and near mental breakdown just bearable. Biggest acknowledgement to 2 fabulous people Jessica Kemp and Dan whom without there professionalism and empathy, i fear this deal would never of probably happened. Please please use this estate agents they exceeded expectations!⭐️⭐️⭐️⭐️⭐️ Jasmine Rayners grateful Mother!)
Mrs · 17 May 2026
Agent replied · 28 May 2026
Thanks for your review! It makes us happy to hear how much of a difference the team made during what sounds like a very challenging process for your daughter and son in law. Jessica and Dan clearly went above and beyond, not just in getting things over the line, but in supporting them through the more difficult moments as well. That kind of care and persistence can make all the difference!
We’re so glad everything worked out in the end, and we appreciate your kind recommendation!
★★★★★ 5/5
TrustpilotJosh was incredibly helpful and…
Josh was incredibly helpful and friendly at every property we viewed. Couldn’t have asked for more throughout the buying experience, both when viewing the properties and during the follow up.
Doug · 27 May 2026
Agent replied · 28 May 2026
Thank you Doug for your review. It's great to hear Josh was so helpful and friendly throughout your viewings and follow ups. That kind of support really helps make the buying experience feel much easier!
★★★★★ 5/5
TrustpilotMinors and Brady made the sale of my house
Minors and Brady made the sale of my house a pleasure. The whole experience was easy and smooth. Lara G was amazing. Kept me in the loop every step of the way, very professional and easy to talk to. Thanks again, I will certainly be using you guys again in the near future. And be recommending you to others. Thanks, Rhys
Rhys · 14 September 2026
Agent replied · 22 September 2026
Thanks for your review, Rhys! It’s great to hear Lara made the sale feel so straightforward and kept you informed throughout. We’re glad you felt comfortable dealing with her and had such a positive experience with the team. Thank you for recommending us!
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