Minors Norwich reviews

★★★★★ 5/5

Google

We put our house on the market today through Minors &Brady, our first viewing on the property is tomorrow morning. I could not wish for a faster response. The service we have received so far from all the staff has been excellent, particularly Henry Metcalf during the valuation & Kirsten Stempsen for her help amending a couple of queries.

Lance · 20 October 2023

★★★★★ 5/5

Google

Connie Staff was transparent and consistently available to answer our questions which was much appreciated, especially as first time buyers. Thanks!

Luke · 10 August 2026

★★★★★ 4/5

Trustpilot

My 1st house viewing with Elle.

Elle had visited my house in the week to chat about our house sale (we're not with M&B) so we had met previous to my visit to one of their properties and she remembered me. Elle was very courteous to the home owner and gave him time to leave before showing me round. If she had been there before I don't think we would have visited some of the poorly presented rooms first. She was able to answer my questions and walked around with me first then let me wander on my own. Elle was very polite and I was pleased to have for her company on my 1st house viewing.

K.Skelton · 3 June 2024

★★★★★ 5/5

Trustpilot

They made it happen!

We recently moved home, downsizing after 34 years! Rosie helped us tremendously and was particularly excellent in a great team. She followed up after the initial agreement to sell right thfough to the day we moved, ensuring everything went through promptly by keeping in touch and communicating with everyone involved on 'both sides'. We will certainly recommend Minors & Brady to anyone thinking of moving. Thank you Rosie! Our thanks too to Curtis and all the team!

David · 25 July 2024

★★★★★ 5/5

Google

Outstanding service. I had a really turbulent time with solicitors during my sale but Nagilla was excellent in chasing up and keeping things progressing, going above and beyond what I expected. Unfortunately, I lost the sale after the buyer pulled out but was able to find a new buyer. Connie was fantastic in negotiating on my behalf and helped to reach a price that allowed my onwards purchase to work. Thank you!

AARON · 12 October 2024

★★★★★ 5/5

Trustpilot

Fab office branch

All of the team at the Norwich branch have been incredibly helpful and made the whole process of selling our property easy and explained every step of the process along the way. I have to make a special mention of Connie who was the best unofficial point of contact. Not only did she achieve us a good sale price, but she has taken time to help us with questions and concerns that not only affected our sale, but our purchase going forward. She was always helpful and friendly on the phone and made the whole process smooth sailing for us. We would definitely recommend the branch and especially Connie.

Jennifer · 29 May 2024

★★★★★ 5/5

Trustpilot

1st time tenants

My fiancée and I are first time tenants and was very nervous at first with renting due to the horror stories we’ve seen. However, Minors and Brady work with fantastic property owners, and manage tenant expectations with their services. The properties they provide are excellent quality, and meeting health and safety requirements. I would like to say thank you to Lexie Mulley our property manager who is swift in assisting with any of our queries and needs. Lexie has always been quick to action maintenance issues, and has brilliant communication. I would 10/10 recommend the company to friends and family from the positive experience we’ve had with them

Jordi · 28 May 2024

★★★★★ 5/5

Trustpilot

Minors and Brady - got there in the end - Great Work

From start to finish working with Rosie Turley from Minors and Brady Estate Agents was stress free, even towards the end when a few issues were raised she delt with them professionally and efficiently. Rosie was very pro-active with queries and when liaising between relevant parties. Most of all she was approachable and friendly and ensured our property purchase ran as smoothly as possible. I would definitely recommend Minors and brady estate agents Thank you to the whole team committed to the end!

Daniel · 25 May 2024

★★★★★ 5/5

Trustpilot

Minors and Brady sold our house!

Everything was professionally managed, culminating in what we wanted- a sale at a price we were happy with. We were kept informed and engaged in dialogue from the very start, which reassured us that we really had found the best people to sell our house. As soon as the negotiation team had found our buyer, the after sales team took over: Jessica kept us up to date, giving a gentle nudge when required to make sure there were no needless delays. She and the other Minors and Brady staff were patient and respectful throughout the process whilst still moving on with the sale right to completion. Genuinely impressed !

Mr · 22 May 2024

★★★★★ 5/5

Trustpilot

Patience and persistence count

Rosie Turley has made this notoriously difficult process (buying a house in England) more bearable. She has kept track of the purchase process over a considerable period of time, and made me feel that at least someone was on side in the face of complications. Like others at Minors and Brady she has chased information diligently, prodded the various parties to maintain communication, and steered events as far as possible to achieve a satisfactory conclusion. Thank you Rosie, and well done.

Tony · 21 May 2024

★★★★★ 5/5

Google

My wife and I attended a second viewing of a property that interested us a few days earlier. The young man, James Hodgson, who met us was on time, well dressed and very personable. During our visit he showed great maturity and offered a few usefull ideas supporting us in how we could personalise the property should we proceed further. We have made an offer, which has been accepted, and are moving forward. We have looked at many properties in our quest to satisfy our very specific requirements, and would say James was the most impressive we have met. A credit to himself and his company, Minors & Brady.

Mike · 17 May 2024

★★★★★ 5/5

Google

Id absolutely recommemd Minors & Brady to anyone. Connie have been helping us all the way and have been amazing.

S · 10 August 2026

★★★★★ 5/5

Trustpilot

Brilliant service great communication…

Brilliant service great communication from Molly and very quick sale and exchange . Thanks

Annie · 18 September 2026

★★★★★ 5/5

Trustpilot

I have found Minors and Brady excellent…

I have found Minors and Brady excellent agents from the initial marketing of my house ( beautiful photographs) through to the final stages of exchange and completion .As well as being very professional they were all friendly and helpful especially Rosie Turley who managed to get things done during the final very stressful exchange period when it seemed the solicitors were not communicating: Rosie would e mail me regularly to update me and finally ,I felt through her persistence , we finally exchanged and completion is Tuesday 21 May .Thank you .Chris Church

Chris · 14 May 2024

★★★★★ 5/5

Trustpilot

Outstanding

From the word go the team at Minors and Brady have been outstanding. Bradley with the valuation was very friendly, professional and knowledgeable. Connor was proactive from the start and had viewings lined up within hours of the property going on the market. The brochure was tastefully done by Nivea. The communication was excellent and we were kept in the loop at all time. I would highly recommend Minors&Brady

Myriam · 14 November 2024

★★★★★ 5/5

Trustpilot

Lovely Hannah!

We decided to veiw a bungalow after seeing one online we liked the look of. We were greeted by a lovely Lady called Hannah Graver. We hadn't viewed a property for years. Hanna was so lovely. Patient and informative. We also met her the next day to veiw two more properties. We felt so relaxed in her company. It was as if we already knew her. Great personality and funny too. We highly recommend Hannah and would just like to say what a great asset she is to the company Minos & Brady.

Mrs · 9 May 2024

★★★★★ 5/5

Trustpilot

Impeccable service is an understatement

I started my journey of sourcing a rentalproperty some time ago now and had the pleasure of dealing with Sonya!I was pleased to know that Sonya had transitioned to Minors and Brady as this meant I could still deal directly with her.Sonya is by far an asset to any company and M&B should value her presence within yours.I will continue, for as long as I need too, to deal with Sonya she goes above and beyond the call of duty and is professional kind and caring in what she does. The main point for me is she listens, if you say you are looking for something in particular or do not want something in particular this is taken on board and you are not inundated with houses that simply don’t suit your needs. Well done Sonya and thank you so very much for all your efforts and hard work!!

Alison · 9 May 2024

★★★★★ 5/5

Trustpilot

From when we viewed and accepted the…

From when we viewed and accepted the property Cassandra Creak was amazing. She would contact us regularly with updates or if there was any news we needed to be aware of. After selling our property we didn't hear from our agents. However Cassandra chased them up when needed and always contacted us with updates. We couldn't have asked for a better service, thank you Cassandra and the Team! Would also like to say thank you to Melanie who met us for several viewings, very friendly, knowledgeable about the properties and professional. Thank you Team, we love our new home!

Paul · 9 May 2024

★★★★★ 5/5

Trustpilot

Thank you Nagilla.

I would like to preface this by saying that the ONLY reason this review gets 5 stars is the care and attention provided by Nagilla in the aftersales team. Sales: Our Sales experience was awful. 3 days after going live on the market, I received my first phone call asking me to drop the price of our house. I told him that it was too early and I would not until it had been at least 6 weeks and we had no interest. We had some viewings and Christmas came, so didn't receive a similar phone call again until just before new year, a couple of weeks later. I made it clear again, that we would not be dropping the price until viewings stopped or the 6 weeks were up (towards the end of january). We received another call just before New Year to try to encourage us to drop our price again. We stayed firm again, but they continued to insist that we drop the price despite having regular viewings booked in. We received weekly calls, sometimes twice a week, to try to encourage us to drop the price. It would take me having to say 5 different times of saying no on each call for them to step back and say 'well ok then, as long as you accept that it's your fault'. We eventually dropped the price of our house by £10,000 on the 19th January. Again we got told that this was not dropped enough and that we'd only need to drop it further. Immediately, however, we got more views and were having multiple people book in for the same time. During this period, we were STILL badgered about dropping the price of our house even though the day they called me we had 2 viewings booked in. I was very smug when he called me later that day to tell me that we had had an offer submitted, at the price we were hoping for. The lack of respect for the word 'no', the lack of sensitivity, the mansplaining and the nagging was incredibly offensive and caused me to have an acute stress response at a time that is already known to be incredibly stressful. Zero stars.Aftersales: Our aftersales experience, however has been second to none. Nagilla has been utterly incredible and restored my faith in Minors and Brady. The process up to exchange has not been easy due to difficult conveyancers, and she has been a rock throughout. She has gone above and beyond chasing solicitors, thinking outside the box for solving the problems holding up the chain. Words don't really express how grateful we are, and if she was the only person able to have the commission from the sale of our house, we would like her to have it but unfortunately we know it does not work that way. Nagilla, you are incredible. Thank you. She is the only reason that Minors and Brady are getting 5 stars.

Alex · 7 May 2024

★★★★★ 5/5

Google

Brilliant service from Rosie T. She was amazing, professional, supportive, and went above and beyond when I had issues with the other side’s solicitors. She kept everything moving and made a stressful process much easier. Highly recommend :) - Matthew

Matthew · 10 March 2026

★★★★★ 5/5

Trustpilot

Excellent Viewing experience

We had a viewing with James in Norwich. I expected the same type of experience as with most other real estate agents. You have a question and you hardly get an answer that would be informative enough to clarify it. James was informed, engaged, communicative, and extremely pleasant. I didn't have the feeling that this was just another job for him but the fact that our dilemma of making the right choice for our new home was his concern as well. I wish him a bright career! Well done!

Mr · 2 May 2024

★★★★★ 5/5

Trustpilot

Ellie was great on my revisit to the…

Ellie was great on my revisit to the property I’m currently purchasing she took the time to answer my questions about the process! As a first time buyer it can be a little overwhelming but Ellie was great at putting my anxiety at ease. I’d also like to thank Alfie for showing me round on the initial viewing. Kyle & Daniel for helping me get the property sale agreed and George for working hard to get me booked in!

Danno · 15 May 2024

★★★★★ 5/5

Trustpilot

We are first time buyers and have just…

We are first time buyers and have just exchanged! Minors and Brady have been excellent from start to finish talking us through this process which we thought might be quite daunting to start with! Everyone on the team that we have spoken to have been very friendly and helpful. The after sales care advisor Jess Kemp has been very reassuring, she’s kept us informed every step of the way. She’s been great at finding out answers really promptly to questions we had and has made the process feel very positive and straightforward.Thank you Jess and to the team at Minors and Brady.

Holly · 26 April 2024

★★★★★ 5/5

Trustpilot

Great service from start to finish

We’ve now exchanged on our 2 properties we have sold with Minors and Brady. Firstly, the after sales care we have received from Jess Kemp has been great, we were working to a certain move date and Jess went above and beyond to make sure this date was met with a chain of 4 houses. She was always proactive progressing the chain and was always really clear and honest with any updates and always a pleasure to talk to and make time for us. The whole transaction from having the property valued, viewing taking place and after sales has been seamless and really made a stressful time actually enjoyable.Thank you to the whole team!

Kyle · 25 April 2024