Trusted Agent profile · Norwich

haart Norwich reviews

4.6

★★★★★ Excellent

554 reviews across 2 platforms

Norwich Golden Triangle, NR2 4SQ

haart's office in Norwich, at Norwich Golden Triangle, is rated 4.6 out of 5 across 554 reviews on two platforms, including 546 Google reviews rated 4.6.

Google logo

4.6 / 5

546

Reviews on Google

This office

Facebook logo

3.0 / 5

8

Reviews on Facebook

Business-wide

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Reviews

Every review we hold for the Norwich office, from every platform, shown as written. First names only.

5/5

Google

Haart has been so good for contacting us on every level. Charlotte has been amazing and answering any queries we have had very promptly and with professionalism. Thank you Charlotte for a great experience. I knew nothing about buying a home and she has guided us all the way.

Lj · 21 June 2023

Agent replied · 20 June 2024

Thank you so much for your 5 star review, Charlotte and all of the sales team really appreciated your feedback, we look forward t helping with the purchase of your new home, Thanks again from the haart sales team.

5/5

Google

I've only dealt with Haart a short while but have so far had excellent service fron Conleth and the team. I feel confident going forward with them.

Kevin · 25 September 2024

Agent replied · 25 October 2024

Thank you so much for your review😍 From the haart sale team …

1/5

Google

I would rather sell my house on Facebook, then use a company that discriminates against people because of the age of their car. Shame on Haart

Pobin · 19 March 2026

Agent replied · 16 April 2026

Good Morning Pobin. Our car policy was introduced with good intentions, to ensure that our colleagues use vehicles that are roadworthy and safe. It was never meant to prevent people from joining our organisation. Indeed, as the UK's largest independently owned estate agency group, we have brought 826 new people into the profession through our sales, lettings and financial services academies in the past year alone, training our team to be the best in the industry. Kind Regards, haart Estate Agents Norwich

5/5

Google

I got amazing support from Evie. Went well above and beyond what I would expect over and over again and made the process far smoother and less painful than it otherwise would have been. Always very proactive with communication and was very supportive and helpful - especially when we had some problems with solicitors. Even continued to help me out after completion when I realised I'd forgotten to get meter readings. Thanks Evie!

Duncan · 22 June 2018

Agent replied · 20 June 2024

Hi Duncan, Thank you so much for your 5* review, We always strive to provide exceptional customer service, and as the Branch Manager I am delighted to hear Evie Miller has once again exceeded expectations, and your feedback is much appreciated. Warm regards Tracey & the Team at haart Norwich

5/5

Google

Callum Warrener is very professional and had patient with me m. He was able to give me suggestions on what I can do to make the room conducive and comfy when I complained about the size . That a good quality of an agent . Thank you haart

Chigozie · 21 June 2023

Agent replied · 20 June 2024

Good Morning , thank you ever so much for your amazing and kind review about Callum Warrener here at Haart Norwich Lettings. He is an integral part of what we do here and are glad you feel the same as we all do. We wish you all the best, from us all at Haart.

5/5

Google

Would 100% recommend Charlotte to anyone selling or buying a house. She has been so helpful and is the loveliest person. She has taken the stress out of the experience and helped in any way she could. Will definitely be coming back to Charlotte in future :)

Georgina · 21 June 2023

Agent replied · 20 June 2024

Good Afternoon Georgina, Thank you for your kind words regarding Charlotte in our Sales Team in Norwich Haart Sales. I will ensure your comments are passed onto her, Charlotte really is the beating heart of what we do here and we are glad you see the hard work that she puts into everything she does. Thank you Haart Sales Norwich.

5/5

Google

Couldn’t have asked for a better agent. Olivia was professional and polite, answering all of my questions. Making the whole experience great

Cerys · 8 November 2024

Agent replied · 8 December 2024

thank you Cerys for taking the time to leave feedback on your experience with us, it is highly appreciated. many thanks Haart Lettings Team

5/5

Google

My experience with the consultant George has been very positive. He's been so proactive, clear in explaining the process and giving advice.

Anna · 8 November 2024

Agent replied · 8 December 2024

Thank you for your feedback for George 😊 Its really appreciated from the haart sales team 🤩 …

5/5

Google

Recommended. I moved to selling my house to Haart having been let-down by the unprofessional behaviour of another Norwich Estate Agent. Manager Sam Patrick, and all his team members including especially Bradley and Evie 'do the biz.' They answer the phone promptly, they know who you are, they take time to understand the property you are selling, they arrive on time to keep appointments, in short - good professional service.

Richard · 22 June 2019

Agent replied · 20 June 2024

Richard, Thank you for the review and delighted to hear of your experience. Subsequently, agreed a sale yesterday too! Look forward to proceeding to exchanging contracts. Very best wishes, Sam, Bradley, Evie & the haart team.

5/5

Google

Cal is amazing, very professional, friendly. Always smart. At the end of the phone if I need to ask any questions. Keep up the good work Cal

LESLEY · 10 August 2024

Agent replied · 24 August 2024

Thank you for leaving such a detailed review for Cal, we will ensure this is passed on. Kind regards, haart estate agents

5/5

Google

Charlotte kept us updated with our house purchase and helped to make the whole process go very fast and smooth, thank you!

Maya · 26 October 2024

Agent replied · 9 November 2024

Thank you for your honest feedback about your house buying experience with our Norwich office. We are so pleased things went smoothly for you. We will ensure to pass your feedback on to our colleague. All the best, haart estate agents

5/5

Google

Laurence Withero was so kind and worked hard in trying to secure a property to rent that would accept dogs. Working in NHS you get to see the true value of kindness and Laurence's customer service was full of kindness and care. Greatly appreciated.

Alice · 26 July 2023

Agent replied · 20 June 2024

Hi Alice, thank you ever so much for your kind review about Laurence Withero here at Haart Norwich Lettings- we will be sure to pass on your kind words, Kind Regards, Haart.

5/5

Google

We recently purchased a property through Haart . Without Danielle Lovett's negotiating skills the sale would have fallen through a number of times. Danielle and her team worked so hard to achieve the sale and at all times they were courteous and professional. They kept us constantly informed including copying us in on emails sent to solicitors. We couldn't fault Danielle's handling of the sale from the purchasers point of view.

Chris · 22 June 2017

Agent replied · 20 June 2024

Thank you for your feedback and kind words Chris & Sally it is very much appreciated. Best wishes with the property and if either myself or the team can be of further assistance in the future you know where I am. Danielle and the team at Norwich haart

5/5

Google

Charlotte Smith was very professional and knowledgeable. She was extremely helpful, kind and patient in supporting my house sale, she had excellent communication constantly informing me of any updates regarding the property. Would highly recommend Charlotte and her team for anyone buying or selling property.

Toby · 21 June 2023

Agent replied · 20 June 2024

Good Afternoon Toby Thank you for your kind words regarding Charlotte in our Sales Team in Norwich Haart Sales. I will ensure your comments are passed onto her, Charlotte really is the beating heart of what we do here and we are glad you see the hard work that she puts into everything she does. Thank you Haart Sales Norwich.

5/5

Google

Cannot fault my experience with Haart! Special thank you to Emily and Hayley. From start to finish they have kept in frequent contact, have answered any question I have and have bent over backwards to ensure all my needs were met. They have been fab and the process was so easy. Thanks guys! :)PositiveResponsiveness, Professionalism

Bea · 21 June 2022

Agent replied · 20 June 2024

Dear Bea Thank you so much for your positive feedback, its always great to hear that customer service has been excellent, ill be sure to pass on your thanks to Emily and Hayley in Haart lettings Norwich

5/5

Google

I've dealt with Wayne primarily and also Sam. Wayne has always been my primary contact though and has been human, driven and efficient in turn. He has looked out for the interests of both buyer and vendor and has also made me smile at the end of a phone line stretching from south Wales to Norwich. I have immense gratitude to both for their professionalism and friendly updates.

Michelle · 22 June 2019

Agent replied · 20 June 2024

Thanks for the review Michelle - that's really kind of you and so glad we could secure your dream property in Norwich in the end! Look forward to handing you the keys. Sam, Wayne & the haart Norwich team

5/5

Google

Kelis was amazing, we booked two viewings with her, before we went, one sold and she was able to find us a replacement to view immediately!

Hannah · 27 July 2024

Agent replied · 24 August 2024

Thank you so much for your review. From the Haart's Sales Team❤

5/5

Google

I would like to thank Kimberley Wild at Haart for making the purchase of our new house a relatively stress free experience. She was extremely informative and constantly keeping us up-to-date with the process of the sale and purchase. I could not fault her help and support from start to finish. Would highly recommend Kim and the Haart team.PositiveResponsiveness, Professionalism

Nic1mel1 · 25 August 2021

Agent replied · 20 June 2024

Thank you ever so much for your kind words about Kim in our Haart Norwich Sales Team!

5/5

Google

Madeleine Hayes has been awesome. She is so prompt in her response and very helpful in assisting customers. She makes rental process seamless and able to give detailed information when needed.

Suberu · 21 April 2024

Agent replied · 20 June 2024

Thank you for your positive feedback - we look forward to getting you moved in soon! Madeleine - Lettings Team

5/5

Google

Nothing was too much trouble for Millie; she took over a viewing at short notice when we had to change the time. Millie was very welcoming and knowledgeable about the property,and I felt very confident with her service.

Jonathan · 23 November 2023

Agent replied · 20 June 2024

Thank you Jonathan for your lovely review five star review, From the haart sales team.

5/5

Google

Nothing is too much trouble for this estate agency Kellis in particular has been tremendously helpful, accommodating and knowledgeable with viewings. Would highly recommend Haart.

Angie · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for your amazing review for Kelis⭐️ we really appreciate your feedback🥰 From the Haart sales team …

1/5

Google

I have been trying for the past week to book to view a house. Every time I call, I'm told that they'll call back later in the day, every time I call back the next day only to be told the exact same thing. If I don't hear back today, I will not only never consider using haart, I will tell all my friends and colleagues to avoid as well. This is far beyond frustrating.

Marrianne · 25 June 2024

Agent replied · 24 August 2024

Hi Marrianne, I am sorry to hear this, please call the office on 01603761600 and I can pass you onto someone in the lettings team.

5/5

Google

Dylan has been very helpful right from the start helping my partner and I rent our first property. We have had quick supportive responses from Dylan to any queries we’ve had and he’s made the process easy and enjoyable for us 🙂 …

Livvy · 21 June 2023

Agent replied · 20 June 2024

Hi Livvy, Thank you for the 5 star review for Dylan in our Haart Norwich Lettings team. We will be sure to pass on your feedback to him. Thank you Haart Lettings Norwich

5/5

Google

Paul Cobb arrived at my property to provide a valuation yesterday , I was so impressed with Paul who put me at ease , was so knowledgable, and was able to provide reassurance I needed .I feel sure that he and his team will act with integrity on my behalf . I would thoroughly recommend Paul , his confidence is infectious, many thanks

Deborah · 21 June 2020

Agent replied · 20 June 2024

Dear Deborah Adcock, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents

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