haart Norwich reviews

★★★★★ 5/5

Google

I recently had some viewings with Ben. Even though I didn’t decide to put an offer in on any of the properties we visited, I thoroughly enjoyed being shown around several different places and Ben was kind enough to drive me to each subsequent viewing.He even tagged on an extra one, which I spotted while we were out. I never once felt rushed and Ben was extremely good at explaining each property to me. Thank you so much, Ben.!

Charlie · 26 March 2026

★★★★★ 5/5

Google

I had Haart search for tenants for my property in Sheringham as I was struggling with my other agent. I found Tyler and Charlotte really helpful, professional and knowledgeable about the local area and arranged a number of viewings for my property and called me regularly to update me on what was happening with their search. Many thanks to Charlotte and Tyler for their hard work, I would certainly use Haart Lettings Norwich again and can certainly recommend.

John · 16 March 2026

★★★★★ 5/5

Google

I don't normally leave reviews, but Haart requested that I left them a review with my experience. I have been renting through them and whilst in the past repairs took forever to get resolved or even heard back from over the past 2 years or so it has greatly improved and issues actually get fixed now. Thank you Alexander

Jeff · 16 February 2026

★★★★★ 5/5

Google

I have now used Haart estate agents to sell two houses they have always been very professional and give feedback back from each viewing. Both house were sold very quickly and easily. I have always dealt with Ben Greentrees who is always very friendly and helpful. Highly recommended

Emma · 16 March 2026

★★★★★ 5/5

Google

I’ve been so pleased with the service from Haart estate agents in Norwich especially Abbie Downton. She has been brilliant in supporting me with my house purchase. She’s always been In regular contact and went above and beyond with customer service when the purchase had almost fell through! She restored my faith that there are really lovely and genuine estate agents to work with.

Louise · 13 October 2025

★★★★★ 5/5

Google

Tyler has been our agent and has helped making the process as painless as possible and was clear on clarifying parts of the contract. Also any other staff I have spoken to you if Tyler wasn't available were also extremely helpful. Thankyou Team Haart

Sandy · 16 March 2026

★★★★★ 5/5

Google

Amazing group of agents, extremely quick and knowledgeable replies with great communication throughout the whole process. Ben especially has been a great help, with viewings, questions and feedback. Joe has been amazing on the mortgage side …

Mo · 16 February 2026

★★★★★ 3/5

Google

Haart have been extremely helpful, keeping me informed and up to date. Roxanne Samuels, in particular, was a great person I could go to about any queries and she was happy to explain the process and terminolgy in layman's terms. She reassured me whenever I was worried about something and nothing was too much. Unfortunately the final stage of the process was not so positive. I didn't receive any call from Haart to arrange to collect the keys due to a lack of communication between staff at the office. I didn't collect the keys until a day after completion because nobody in the office seemed to know the keys were there. It also hadn't been made clear to me that the office on Tombland was the only office in Norwich and this was where I would collect the keys. This sadly affected my original review of 5 stars.

Karen · 19 October 2024

★★★★★ 5/5

Google

On the 11th me and my boyfriend went to The Pavilion to have a look at one of the apartments there for sale . Kelis Shillings, was the lovely girl who spent time and organised that for us . We exchanged a few emails because I was getting confused with the time and day and very patiently she was very supportive and clarified everything for us . I'm looking forward to be guided by her again on future viewings. Thank you Kelis 😊💝

Cesaltina · 25 September 2024

★★★★★ 2/5

Google

Tried to buy a house with them and Charlotte was probably the least helpful estate agent I’ve ever dealt with 😂 no help on counter offers or what the vendor might accept, just a straight “your offer has been declined” every time we emailed her. We even offered over the highest bid and it was declined - friends and family were shocked at how unhelpful she was. We were clearly interested in the house and she could have got more money for her vendors, but I guess that would have been too much work? So sellers and buyers beware!

Daisy · 25 September 2024

★★★★★ 4/5

Google

I had no idea how stressful buying a house could be. Thankfully, Charlotte Smith from Haarts was there to help us through it. Despite the issue being with the next in line, she kept on top of it and got the other side to complete on the day we needed. She also helped us get the keys on the completion day, even though we got stuck in traffic. All in all, we're happy now, even though the whole process was quite stressful at the end.

Y · 25 September 2024

★★★★★ 5/5

Google

I spoke to Lydia when my washing machine broke. She was great at arranging for someone to come and fix it! She kept me up to date with good communication!

Shannon · 16 March 2026

★★★★★ 5/5

Google

Charlotte has been amazing from start to finish in selling my nans house. She’s a lovely mix of warm, friendly and professional and always did what she said she would when she said she would! The house was marketed super fast with almost instant viewings and we had an offer in record time. The sale went smoothly which Charlotte and her team helped to facilitate with gentle nudges to relevant parties keeping things moving at a good pace. Can highly recommend! Thank you so much for your help, Missy.

Melissa · 26 August 2024

★★★★★ 5/5

Google

Charlotte has been amazing from start to finish in selling my nans house. She’s a lovely mix of warm, friendly and professional and always did what she said she would when she said she would! The house was marketed super fast with almost instant viewings and we had an offer in record time. The sale went smoothly which Charlotte and her team helped to facilitate with gentle nudges to relevant parties keeping things moving at a good pace. Can highly recommend! Thank you so much for your help, Missy.

Missy · 3 August 2024

★★★★★ 5/5

Google

Thumbs up 👍 to the HAART Lettings team in Norwich and a special mention to Declan Hall for his excellent assistance in helping me securing my new home. A seamless onboarding process with affordable flat fair deposit option. I highly recommend HAART to anyone looking for a home and or mortgage services 😊 …

Evans · 30 June 2025

★★★★★ 5/5

Google

Wonderful team of agents with excellent, efficient and knowledgeable agents. Speedy and professional response to queries. Alesha was an amazing, brilliant agent and was so helpful.

SYT · 16 March 2026

★★★★★ 5/5

Google

Ben Greentree at haart Norwich has been super helpful throughout our property search and couldn't recommend him and the company enough. Thanks Ben :)

Shannon · 16 March 2026

★★★★★ 5/5

Google

It was a long and drawn out process thanks to 1 person in my chain, however, Charlotte, Abbie and the team did a sterling job of keeping me up to date with progress and/or any issues. Id definitely use Haart again.

Sally · 13 October 2025

★★★★★ 5/5

Google

Charlotte has been a breath of fresh air and made the whole process streamlined. She has gone above and beyond to help us with going through the process of renting a property. From the beginning she has been on top of chasing all of the relevant people and keeping us informed straight away with any updates. Bethany has worked alongside Charlotte and they have been a superb team. I would recommend them to anyone who is looking to rent a property. Thank you for your attentiveness and providing us with this opportunity where other agency’s couldn’t.

Daniel · 21 April 2024

★★★★★ 5/5

Google

Both Bethany and Charlotte were incredible. From the moment we expressed our interest, the communication between both of them was second to none. We were kept fully informed of all the stages of the process. Our questions were fully answered and were answered promptly, even after it felt like I asked a million questions. They are kind, considerate, polite and extremely professional. If you are looking to move, rent or buying, I couldn’t recommend Haart enough and please ask for Bethany or Charlotte!!! Thank you thank you thank you girls for helping us find our forever home!

Simone · 21 April 2024

★★★★★ 5/5

Google

Lydia Cheyne was very professional and kept me well informed during this process. My repairs were handed quickly and efficiently. Cannot recommend more in an agent.

Faith · 16 February 2026

★★★★★ 1/5

Google

Absolutely disgusting office, especially Becky!! She forgot to contact our landlord last year when we rented from Haart and it costed us £700 extra, what a joke. Ignored my emails so I ended up walking into the office to speak to her face to face where she told me it's everyone's fault, how's my fault that you are not contacting the landlord? Also refused to provide the telephone conversation as it was recorded, they listened to it but I never got a copy. I had to seek legal advice, avoid at all cost!!! Absolutely a joke, what a terrible service and person as well.

Csaba · 22 March 2024

★★★★★ 5/5

Google

Working with Cal at the moment to find my forever home . I a moving into Norfolk from Sussex and Cal is just fantastic at letting me know about properties listening to what I am looking for and keeping in touch with me. Where it can feel like an estate agent is only interested in selling for high prices Cal is actually really putting my needs first . He just a great estate agent.

Michelle · 13 June 2024

★★★★★ 5/5

Google

From initially contacting the office to George coming to do an evaluation on my house, the service I received from Haart was definitely 5 star. George was very helpful, and explained options I may have moving on after the house is sold. I thought he would just turn up look around the house and then send me his evaluation. I was very grateful for the support and information he gave me.

Alison · 25 July 2024