haart Norwich reviews

★★★★★ 5/5

Google

Tyron has been amazing. Incredibly helpful, knowledgeable, reassuring and friendly. We couldn’t wish for anyone better to help us with all of our many questions and challenges so far with our property. Thank you Tyron.

Kate · 7 January 2025

★★★★★ 5/5

Google

Just a little point to add before I start, I never do reviews but these guys truly deserve a good one! I have been dealing with tyron (although everyone I have spoken to over the past year or so have been excellent) but in particular he treated us with the upmost respect and truly understood our needs. I won't go into details but me and my family have been though a bit of a turmoil time and, if it weren't for the support we received, could be in a very difficult and troubling situation. His compassion and understanding, along with his professionality, really eased us from the start and we knew we were going to get the help we needed and he delivered very quickly with the most assurance we could have possibly asked for. I would say housing is a fundamental part about living, we all live in a home of some description and I think its easy to be unappreciative of what you have, but you should truly cherish it for its the core of your life, your families lives. Thank you Tyron for everything you did to help ensure my home for my family, we will forever be grateful for your support through this difficult time. Give this guy a raise! Right now, with all that's going on in the world, its great to see people doing the commendable thing and supporting others, what more could you ask for.

Aaron · 21 June 2021

★★★★★ 5/5

Google

From the moment Kim gave me a call to let me know she was in charge of overseeing our property purchase her friendly and professional manner put me at ease nothing was too much for Kimberley and I would recommend Haart and Kimberley to anyone buying a house I am so grateful for her hard work honesty during the process and her confidence in the job she is doing true asset to the company a shout out to Bradley as well who was brilliant and I am so pleased with everything thanks for the lovely new home!! David 4 Finishers roadPositiveResponsiveness, Quality, Professionalism, Value

David · 21 June 2021

★★★★★ 4/5

Google

Overall I would say this agency operates well. There were some errors during processing our new tenancy in the very busy pre-Christmas period, but these were resolved to our satisfaction and since then the only issues have been with getting names right (we have unusual names) but the service has been good. Communication handled between ourselves and the landlord has been responsive and helpful. Cressie Morgan, our primary contact, has in particular been very proactive and understanding of issues in the property when passing them on to the landlord, essentially making up the difference between a 3 and 4 star review for us because of that.

Michael-Israel · 21 June 2021

★★★★★ 5/5

Google

I cannot fault this team of people, they have been amazing, friendly, helpful and above all super supportive to me during selling my house during very difficult conditions. Fabulous team. Can I also thank Kim for just being amazing, helpful kind and always being there to help me, she's worked so hard on this for me it's untrue! And also Bradley, he has also been a massive help and been so understanding during the selling of my house. From the bottom of my heart thank you all so much :-)

Tracey · 21 June 2021

★★★★★ 5/5

Google

I would 10/10 recommend this agency. I recently moved to Norwich and had been placed with this absolute gem of an agent “Paola”, I never thought the whole process of buying a house could be done any smoother but Paola made sure that all my needs were met. She is absolutely outstanding in meeting all your requirements in a home. I highly suggest choosing this agency when looking for a home as well as choosing the best agent to exist Paola :)PositiveProfessionalism

Gracia · 21 June 2021

★★★★★ 5/5

Google

Bethany Adams has been an absolute star during my renting process. Bethany has gone above and beyond to answer my endless queries and has kept me updated consistently as things progressed. I cannot stress my thanks enough as she has made the process infinitely less stressul than my previous experiences.

David · 21 April 2024

★★★★★ 5/5

Google

Both me and my partner moved into our property November 2021 we didn’t have the smoothest journey with haart as people who was dealing with our property left and didn’t tell us however Beckie has been amazing, she’s only taken over a few weeks ago but has sorted everything we have needed in such a quick and short time. Thank you so much!😊

Alisha · 21 June 2023

★★★★★ 5/5

Google

Brilliant customer service, thank you Laurence Withero! Thanks for going the extra mile to show us round the property so quickly and for being accommodating to our needs. Laurence spent the time showing us around and it felt like he genuinely cared and wanted to ensure we were getting the right place for us. We are grateful for your patience assistance and expertise!!!

Lucy · 21 June 2023

★★★★★ 5/5

Google

I have had a great experience with Haart, especially Millie Edge who showed me around the property. She was very thorough and was happy to answer any questions I had and made me feel bery excitedcabout the property I was viewing. Charlotte in the branch was great also when it came to putting my offer across and dealing with that process.

Poppy · 26 July 2023

★★★★★ 5/5

Google

My experience so far with haart has been splendid. Madeleine was a huge support as she made the entire process seamless giving us feedback as regards the process per time. She was very kind to us and we will definitely want to do more business with haart through her.

Lilian · 21 April 2024

★★★★★ 5/5

Google

Bethany Adams at Haart Lettings was so helpful and patient when helping me with my application. Moving is such a stressful time but her customer service made me feel so at ease, and she went above and beyond to help my application go through smoothly. Thank you!

Ben · 21 May 2024

★★★★★ 5/5

Google

It was mine and my partner’s first time renting. The Haart Team were kind, friendly, informative and so reassuring through the whole process, especially our letting agent Declan! As someone who gets very anxious and overthinks about everything, Declan answered all the questions I had, no matter how silly it might’ve been, and even found solutions for us during the processing stage of it all. Right from the beginning to the moment we were given the keys, Declan’s helped make it such an easy process for us! Thank you so much!

Maria · 7 January 2025

★★★★★ 5/5

Google

Not long switched to Haart and most impressed with quick responses to enquiries, efficiency and updates. Special mention for Lydia Cheyne's efficiency in dealing with any issues immediately, keeping me informed and updated. So good to be able to rely on you!

Janis · 16 February 2026

★★★★★ 5/5

Google

Callum was great at helping me get the paper work done and get my nerves down in terms of moving out and getting things ready. Very quick at solving problems and also at answering any questions I had! He made me feel like I was ready for moving in and made sure I could achieve the flat I wanted!!! Thank you so much for the amazing and professional help given!

Liliana · 21 June 2022

★★★★★ 5/5

Google

Wayne Blue was the guy who showed us severial properties, over severial weeks, mostly meeting us on a sunday, which helped enormously. My parents are in their mid seventies, and not as able as they have been, Wayne took great care of them whilst visiting the properties. All in all Wayne was very friendly, supportive, understanding of our situation. Considering the reputation of estate agents I strongly feel he is an honest man, which is vital to me. I saw severial estate agents during my property search and Wayne stood out as honest, trust worthy and practical. he made the whole process as smooth as I believe he could.

James · 21 June 2020

★★★★★ 5/5

Google

Dealt with Tom in seeking a rental property, was very personable and knowledgeable, providing detailed information on a wide range of properties within my location preferences and budget. Offered a number of excellent suggestions before settling on one in particular. Following this, Tom was very helpful in securing the property, again available to answer any questions and guiding me through the process from beginning to end. A fantastic help and would highly recommend working with him if you are looking for a property in the area.

Sam · 21 June 2020

★★★★★ 5/5

Google

I sold my property using Haart Norwich, I had initial dealings with the branch manager Samuel Patrick, he valued my property and marketed it. Unfortunately we had to take the property off the market quite soon after, but Haart kept all of our details as we were so pleased with the initial service we were set on going back on the market at a later date with them. The second time around was equally as smooth when it came to marketing, this time with a gentleman called Paul Cobb. We had a reasonably quiet start with regards to viewing but they did pick up, some good and some which didn't even walk into the property as the area wasn't for them (you win some you lose some). Offers began coming in from a viewing which was carried out by a lady at Haart, unfortunately the offers didn't reach the level we were looking at, but never the less Haart tried all they could to enable the buyer to reach our figure. A gentleman called Bradley facilitated a viewing of a first time buyer, who the same day, in person put an offer in. We accepted and we thought that was Haarts job done but no. The after sales is where Haart came into their own, always on hand to help and provide updates, settling the buyer when times during the process got tense and generally helping from all angles where they possibly could. The only downside I can think of from the whole process was the % which Haart sell at, there are other agents who sell for less, but would they provide the same service which Haart, Sam and his team do, possibly not. The old saying "You get what you pay for" is apparent with Haart. Would I use Haart to sell my next property should it need selling, yes I would (Aslong as Sam can ensure me there will be no more digs, on a daily basis almost, about how badly my football team are doing). All in all, Haart are a great agent to sell your property through. Helpful, Personal, Friendly and always willing to go the extra mile! Well done and Thankyou Haart, Sam and your team!.

Lee · 21 June 2020

★★★★★ 5/5

Google

Haart Estate Agent, Norwich were fantastic in my search for a property! For several months they kept me up to date with new properties with a range of 1 and 2 bedroom flats and houses. Bradley Ward, who was looking after me was available when ever i needed him, and even on his day off work, he showed me round a property. Bradley and the rest of the Haart team really were on the top of their game. Thank you to everyone and especially Bradley for making my property search that bit easier and less stressful!

Richard · 21 June 2020

★★★★★ 5/5

Google

The agent we dealt with was a young lady called Erin Mcgregor. She was extremely helpful and has shown great patience with us. Our circumstances have made it difficult for us to commit to fixed dates and times but Erin was able to accommodate us, even at short notice. There was no pressure and no hard sell which has made the purchasing process stress free and we were kept updated on any property we were interested in. We would certainly recommend Haart estate agents and we will continue to use them in the future.

Val · 21 June 2020

★★★★★ 5/5

Google

"Haart are in a league of their own, Outstanding" My daughter was searching for property.We experienced varying degrees of disappointing poor customer service from lots of estate agents. However Haart proved to offer superior quality of service. We arrived at the property and were greeted warmly and professionally by Erin McGregor.who was fully engaged in providing high levels of customer care. As she showed us round the property, she confidently answered any questions and gave us assurances regarding any extra details which she could follow up on after the viewing. Her manner was excellent, and she showed interest and enthusiasm as she interacted with myself and my daughter. She clearly enjoyed her job and did mention the excellent training she had undergone and she clearly exhibited it in her immense job satisfaction. Erin was highly proficient and had sound knowledge of the property and provided lots of valuable information . As a 'face' and representative of Haart she was outstanding.Even though another set of clients were waiting ,she kept to scheduled times remaining relaxed and attentive throughout our viewing. My daughter did make an offer immediately after viewing but it was thanks to Erin who secured the sale due to her professional expertise and personable manner. Haart are obviously committed to taking on staff who 'go the extra mile' Another point of contact who has also shown commitment and high level of customer care is Rosie. I would definitely highly recommend this estate agency and would like to thank both Erin and Rosie for all their help in the purchase.Thank you so much,Angie and Amy

Angie · 21 June 2020

★★★★★ 5/5

Google

Emily has been absolutely fantastic, from my first call to Haart till now, she is always very happy to answer all my questions - really friendly and patient. She is very understanding of our needs and definitely makes me feel much calmer about the processes of finding a place to rent. It has been quite easy to communicate, with prompt responses, and she has really been helpful in getting more information about the property and explaining things. Incredibly grateful to have Emily guiding me through this process and would definitely recommend her and this branch to anyone looking for a place in Norwich.

Tiffany · 21 June 2020

★★★★★ 5/5

Google

We decided to list our property with Haart as soon as we met Stuart: he was knowledgeable, friendly, and helpful. He also didn’t put us under any pressure to work with them, and gave us the space we needed to make our decision. It was the right choice! Our house sold within 24 hours of listing, at asking price, and the sale has gone through smoothly, thanks to Paola, who has been a voice of calm and reason in all the stress. A great job by a great team!

Tor · 21 June 2020

★★★★★ 3/5

Google

Mixed feelings about Haart, have been using them since Aug 21 to rent out a property for us. Some mistakes over the last tenancy agreement they did for us and checking out the last tenant made me think we will probably test the market out for an alternative when our current tenants leave. Dylan was very helpful today though.

Tom · 21 June 2023