5/5
GoogleExcellent service, very friendly staff.
Agent replied · 30 December 2023
Hi Erika, thank you ever so much for your kind feedback.
Trusted Agent profile · Norwich, Norfolk
haart Norwich reviews
★★★★★
864 reviews across 2 platforms
18 Queen Street, Norwich, Norfolk, NR2 4SQ
Part of haart, see every office.
haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 864 reviews on two platforms, including 845 Google reviews rated 4.6.
Reviews
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
Google5/5
GooglePaul came out today to value our property for probate. He was very professional and helpful, would recommend
Agent replied
Thank you so much for your feedback, we are very lucky to have Paul as part of our team here at Haart!
5/5
GooglePaul Cobb spent time answering all my questions. Very knowledgeable and I did not feel rushed or under pressure during the valuation.
Agent replied
Hi Alison Gallagher, we are very happy to have provided you with such a positive experience!
1/5
GooglePoor experience, still waiting after ten days for a visit because prices were being amended , i was told
Agent replied
Good Morning , I understand the development you are wanting to view is still on hold but please resat assured as soon as we have the new price and can start viewings again we will arrange for you to visit
5/5
GoogleHad Paul Cobb round to value my property had no hesitation in instructing him Would highly recommend
Agent replied
Thank you for your kind review Tony. Paul is a valued member of our Sales Team here at Norwich Haart and we all look forward to working with you and marketing your property for you!
5/5
GoogleOur move proved difficult at times but, thanks to the efforts of Bradley, we're now ready to settle into our new home.
Agent replied
Delighted to finally make the move happen Eileen - and I wish you many happy memories in your fantastic new home. Bradley & the haart team.
5/5
GoogleVery efficient process, helpful and always knowledgeable people.PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Hi Matthew Thank you for your very kind words, I will be sure to pass on your feedback to the team in Norwich lettings . Thanks once again for taking the time to write the review on our service. Haart Lettings team
1/5
GoogleHad a mess of a moving in experience, and all our complaints have been dismissed. No apologies. Very bad for students. Used Norwich branch.
Agent replied · 30 December 2023
Dear Emma, I am sorry that your experience with haart lettings was not as you expected. You have commented on the residential sales review page so I will ensure your comments are passed on to the Letting Branch Manager, who can be also be reached on rachael.bartholomew@haart.co.uk. should you wish to discuss your specific concerns further. Kind regards Tracey Fisher,
1/5
GoogleTerrible estate agent
Agent replied · 30 December 2023
Good Afternoon, we are sorry to hear you feel this experience was not what you wished for, if we can help in any way please contact us on 01603 761600. Thank you Haart
5/5
GoogleQuick efficient service.
Agent replied · 30 December 2023
Hi Liam Thank you ever so much for your kind 5 star review about us here at Haart Norwich, this is very much appreciated. Kind Regards Haart
5/5
GoogleZoe worked really hard to get a purchase agreed. She was very helpful, friendly and knowledgeable at the viewing appointment.
Agent replied
Hi Chris Simons, we are very happy to have provided you with such a positive experience! We wish you all the best for the future in your new home. haart Norwich estate agents
5/5
GoogleI have been very impressed with the professional and courteous attitude of the letting agent and the quick and easy electronic paperwork and guidance through the application. I would recommend Haart to anyone looking to let, buy or sell any property and they have been a pleasure to deal with. Roy
1/5
GoogleRubbish service, dishonest staff and very false. So disappointing and a waste of 8 weeks, I would not recommend
Agent replied
Thank you very much for sharing these comments, Tracey Hicks. We will investigate this matter internally and deal with accordingly.
5/5
GoogleThe service is pretty good, Sean Betts provide a fast, enthusiasm service, the whole process is great.
Agent replied · 24 August 2024
Thank you for your 5star review :) The feedback is much appreciated.
5/5
GoogleI sold my house 126 Marlborough Road Norwich , NR34PJ , and had a FIRST CLASS SERVICE !!
Agent replied
Thank you very much for your review Dean, it’s fantastic to hear you’ve been pleased with the service we provided. Kind Regards Danielle
5/5
GoogleExcellent customer service. Such a refreshing change after dealing with W H Brown who are completely incompetent!
Agent replied
Thank you for your 5* review Helen, We wish you all the best for the future in your new home. Kind regards, Tracey and the team at haart, Norwich
1/5
GoogleThis agency is extremely unprofessional and unreliable, I had the worst experience in my life with Haart and their agents, just read about Saint Peters House and you know why!
5/5
GoogleRecently marketed my flat, very good quick process, and good communication from Sam Patrick throughout.
Agent replied
Thanks for your review Andrew - we are as happy as you! Sold at open house for the asking price - so glad with the end result! Speak soon. Sam & the team.
1/5
GoogleAweful agent, do not rent from them, nothing gets fixed in a ptoperty, they just ignore us
Agent replied
We appreciate you taking the time leave us some feedback. I understand this is for our lettings department. We take our reviews very seriously and would like to investigate your comments further. Please could you forward the full details to the lettings branch manager sarah.norman@haart.co .uk. Many Thanks Danielle
3/5
GoogleThey arranged for a surveyor to pop over without informing the tennents! Very random.
Agent replied
Dear Gary Jedi, Please could further detail on 01603 761600 or email samuel.patrick@haart.co.uk so we can investigate further. Best wishes, haart Norwich
5/5
GoogleA good service and Wayne and Bradley assisted in a quick and professional manner
Agent replied
Thanks for the review Bradley & enjoy your new home. The haart team
1/5
GoogleHard to get hold of. Said they would call back but never did.
Agent replied
Rachel Dawes, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, haart Norwich
4/5
Googlegood service and good manners all very helpful pleased with the end result
Agent replied
Thanks for the review Paul - what could we have done to secure that five star review from you? Please email feedback to Norwich@haart.co.uk. Best wishes, the haart team
5/5
GoogleFriendly and professional service - Sam Patrick gave quick responses to all queries.
Agent replied
Thanks for the review Natalie - delighted to help you! Sam & the haart team
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