Trusted Agent profile · Norwich · Norfolk
★★★★★
864 reviews across 2 platforms
18 Queen Street, Norwich, Norfolk, NR2 4SQ
Part of haart, see every office.
haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 864 reviews on two platforms, including 845 Google reviews rated 4.6.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
1/5
GoogleVery bad service. Did not acknowledge any of the mistakes they made. Would not recommend.
Dear Sofia Daniel-papi, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and our senior branch lettings manager Rachael Bartholomew will investigate your comments further. Thank you for sharing your comments haart Norwich lettings estate agents
5/5
GoogleExcellent viewing with Christina, helpful and informative particularly as during the group viewing one person really didn't want to be there from the start, she dealt with their negativity professionally and confidently. I was just happy as it left the apartment for me!! Very smooth process overall
1/5
GoogleAbsolutely horrific experience with them. So unprofessioanl and rude. Would never recommend.
Dear Sofia Swimmer, Thank you for taking the time to leave us feedback. We are sorry to read that you are unhappy with the experience you have received. Could you email us at customer.experience@haart.co.uk so that we can discuss this further and try to resolve this with you?
5/5
GoogleBradley did a top job, always available to help and take my calls.
Thanks for the review Oliver - glad to finally handed you the keys for your new home. I wish you all the best, and happy to help if you need me in the future. Bradley & the haart team.
5/5
GoogleHardworking five star service by Samuel Patrick and the staff team
Thanks so much for the review Nick & Flora. Delighted we got there in the end, and congratulations once again. Sam & the haart team
1/5
GooglePerhaps the worst letting agency in the uk. If you want something done you need to speak to multiple people, multiple times. Nobody seems to care. Often confusion prevails meaning that charges are missed or repeated. A bunch of inept, under qualified time wasters.
1/5
GoogleThis should cease trading. No direction and no rapport with customers.
Dear Nehal Yemula, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@haart.co.uk.
1/5
GoogleThey will waste your time and money. Not worth it.
Hi, We're very sorry to hear about your experience. If you could please email in to help@haart.co.uk we can investigate this further for you. Regards Danielle
5/5
GoogleVery good service, friendly people and good communication. Thank you!
Thank you for your feedback and review Valentine. Best wishes from the team at Norwich haart
5/5
GoogleThank you evie for your help with our property search
Thank you David for your kind words! Evie.
5/5
GoogleWe had the lovely pleasures of meeting and dealing with Cristina she made our experience of finding a home so easy and after meeting with 9 other agents none of them came close to her . So helpful and respectful of our needs .
1/5
FacebookTrying to poach houses from other estate agents! They keep hassling us for who our landlord is and we don't even know as go thru a letting agent(not haart) 3 times of being told we ARE NOT the landlord just tenants! Rude and don't listen!!
1/5
GoogleAwful service and very un organised... avoid if possible
Dear James, We appreciate you taking the time leave us some feedback. I understand this is for our lettings department. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to the lettings branch manager sarah.norman@haart.co.uk. Many Thanks Danielle
1/5
FacebookUnprofessional. Greedy and rude. Do not use this company.
Dear Nikki Walker, I am sorry to hear of your experience. Could you please provide further information so I can look into this for you? Please advise which department, sales or lettings so the retrospected senior figure can review for you. Best wishes, Samuel Patrick Sales Branch Manager
5/5
GoogleVery helpful and keep you in the loop.
Dear Mr Parker, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property, We understand just how important good communication during the home moving process and are looking forward to handing the keys to your buyers very soon. Thanks again and warmest regards Tracey & the Team at Haart Norwich
5/5
GoogleMyself and my partner were looking for our first home together. Sean Betts helped us arrange viewings for a couple of properties and was so helpful and answered all of our questions and made us feel at ease.
4/5
GoogleHad a really good experience with Emily from Haart lettings in Norwich. She was always contactable and happy to help. She made the whole process very easy to understand and got back to us in a timely manner.
5/5
GoogleAlways thorough and friendly. Many times enjoyable!
Thanks for the review Mary, we're glad we got there in the end. Been a very enjoyable process for us too, you'll be missed!
4/5
GoogleGreat help in getting my offer accepted.
Thanks for your review Jacky - is there anything more we could have done to secure that glorious 5 star rating? The haart team.
5/5
GoogleGood service from Wayne, can’t fault it.
Thanks for the review Judy!
1/5
GoogleThey will waste your time and money. Not worth it.
Hi, We're very sorry to hear about your experience. If you could please email in to help@haart.co.uk we can investigate this further for you. Regards Danielle
5/5
GoogleEmily provided us with a brilliant customer service and she listened to our desperate need to find a property, and we were able to secure the property of our choice with her help. She is a nice person 👍🏽👍🏽 …
4/5
GoogleEveryone member of staff I have either spoken with in person or on the phone have been polite and helpful. If you're looking for an agent to sell or rent your property. Look no further than Haart.
5/5
GoogleGreat customer service and quick processes
Thanks for your five star rating Anna :)
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