Trusted Agent profile · Norwich · Norfolk

haart Norwich reviews

4.5

★★★★★ Excellent

893 reviews across 2 platforms

18 Queen Street, Norwich, Norfolk, NR2 4SQ

Part of haart, see every office.

haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 893 reviews on two platforms, including 874 Google reviews rated 4.6.

Google logo

4.6 / 5

874

Reviews on Google

This office

Facebook logo

2.9 / 5

19

Reviews on Facebook

Business-wide

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Reviews

Every review we hold for the Norwich office, from every platform, shown as written. First names only.

5/5

Google

The delightful Erin showed me around the apartment and was very polite and well informed. Some agents try to get away with the minimal amount of information but I have found Haart in Norwich to be very efficient and helpful. I cannot compare with others but at this time I am very satisfied.

Keith · 22 March 2020

Agent replied · 21 March 2024

Dear Keef53 Hostel Reviews, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents

5/5

Google

I called the Norwich office and spoke with Callum Warrener. He provided me with a lot of useful information and helped me understand the process of renting a property and discussed my requirements in detail.

Adam · 5 March 2023

Agent replied · 30 December 2023

Good Morning , thank you ever so much for your amazing and kind review about Callum Warrener here at Haart Norwich Lettings. He is an integral part of what we do here and are glad you feel the same as we all do. We wish you all the best, from us all at Haart.

5/5

Google

I spoke with Callum this morning and in the 9 months I have been looking for a property to rent I have not come across anyone that has been so helpful. Thank you

Emma · 4 May 2023

Agent replied · 30 December 2023

Good morning Emma, Thank you for your kind words regarding Callum in our Lettings team in Norwich. I will ensure your comments are passed onto him Thank you Haart Lettings Team Norwich

5/5

Google

I am very happy with Haart lettings people Andrew , Carli ,Paige , they are gem of the agencie , In this Covid situation they are very dedicated about their work & they let my house very smoothly, thank you so much. Regards, Yasmin Khan

Yasmin · 30 December 2021

Agent replied

Thank you Yasmin for your king words about our Haart Lettings Team, we will pass this onto Andrew, Carli and Paige.

5/5

Google

Hayley Turner at Haart worked really hard for me to secure and get into the house we wanted. Hayley worked tirelessly for me to get my referencing done and I was really pleased with her resourcefulness and responsiveness. I would definitely recommend working with Hayley.

Shannon · 30 December 2021

Agent replied · 30 December 2023

Hi Shannon Thank you ever so much for your kind 5 star review about Hayley here at Haart Norwich Lettings , this is very much appreciated. Kind Regards Haart

5/5

Google

Had the pleasure to deal with Paola who kept me informed at every step and made it very easy and simple for me. Sold the house within a week. Fantastic, friendly and professional service. I know where to come again and will recommend to anyone looking to sell. Thanks

Scott · 19 March 2021

Agent replied

Hi Scott, Thank you ever so much for your lovely feedback for Paola, she is a treasure to the Haart Norwich Sales Team.

5/5

Google

The delightful Erin showed me around the apartment and was very polite and well informed. Some agents try to get away with the minimal amount of information but I have found Haart in Norwich to be very efficient and helpful. I cannot compare with others but at this time I am very satisfied.

Keef · 31 December 2019

Agent replied · 30 December 2023

Dear Keef53 Hostel Reviews, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents

5/5

Google

Please forward our thanks to the lettings team at Haarts; although we found a property through another agent the Haart's team [especially Emily] were very kind, helpful and kept in regular contact with properties as they became available. Gordon Keable

Gordon · 12 February 2017

5/5

Google

A shout-out to Callum Warrener for helping me move back to Norwich. The quality of Callum's customer service was exceptional throughout the process, and I am very grateful to have had his support. Thank you!

Hannah · 30 December 2022

Agent replied · 30 December 2023

Hi Hannah, thank you so much for your kind review regarding Callum Warrener! We hope your move went well! haart Lettings Norwich

5/5

Google

Leaving a review for Roxanne Samuels. Blown away by the service we have received from Roxy, who has been nothing but helpful, professional and personable. Highly recommend using her.

Rachel · 3 July 2023

Agent replied · 30 December 2023

Good Afternoon Rachel. Thank You for these kind words about Roxanne Samuels, here at Haart Norwich Sales we will be sure to pass on your kind words! Kind Regards, haart Norwich

5/5

Google

Awesome service, Sean was the best at finding the right place for me and my little dog. I had been hunting for somewhere for some time and I couldn't be happier. 10/10 guys, top job

Terry · 8 February 2020

5/5

Google

Stuart Ellis took a genuine interest in our circumstances & took the time to understand our needs. He had done his homework on our area & as well as pricing, explained what he would include in the marketing video to help sell our house. A patient, friendly guy.

Joanna · 30 December 2020

Agent replied

Dear Joanna Storey, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents

1/5

Google

Complete disappointment, this company are all talk and no action. The manager is rude and incompetent!! Thankfully I ended up renting a property with abbots instead who have been outstanding. Although I must say Emily was lovely.

Caroline · 8 February 2019

5/5

Google

I have been working and liaising with Charlotte and Milli, both are fantastic. Really high levels of service and excellent communications. Thank you ladies!

Lisa · 31 October 2023

Agent replied · 30 December 2023

Thank you Lisa for you lovely review, its been a pleasure speaking to you re your property search, and we hope that we can help in the future, thanks again The Sales team @ haart

5/5

Google

I have been working and liaising with Charlotte and Milli, both are fantastic. Really high levels of service and excellent communications. Thank you ladies!

Lisa · 29 October 2023

Agent replied · 24 August 2024

Thank you Lisa for you lovely review, its been a pleasure speaking to you re your property search, and we hope that we can help in the future, thanks again The Sales team @ haart

5/5

Google

Jorge has provided well service so I was glad to do business with him

Pavol · 21 May 2024

Agent replied · 20 June 2024

Hi Pavol, Thank you for the review! Any more help, just let us know! - Haart Sales

5/5

Google

ABSOLUTELY FANTASTIC SERVICES FROM START TO FINISH....100% WOULD RECOMMEND...LOOK NO FURTHER ... SUPER PROFESSIONAL. PAUL ...CHEYENNE AND AS FOR CLAIRE WHAT CAN I SAY 🤣 SORRY IF IVE FORGOTTEN ANYONE …

Susan · 4 April 2023

Agent replied · 30 December 2023

Hi Susan, thank you ever so much for your kind review about Paul Cobb, Cheyenne West and Clare Clark here at Norwich Sales team of Haart, we will be sure to pass on your kind words, we wish you all the best! Thank you, Haart Norwich Sales.

4/5

Google

The customer care is excellent. Callum Warrener response quickly to concerns and he has time for his customers. I will recommend haart to those looking for a property to rent.

Adelaide · 4 May 2023

Agent replied · 30 December 2023

Good Afternoon Adelaide, Thank you for your kind words regarding Callum in our Lettings team in Norwich. I will ensure your comments are passed onto him Thank you Haart Lettings Team Norwich

1/5

Facebook

If you care about your and your family health don’t let anything from this agency!!!! This situation what MRS.RACHEL get us in is unbelievable! We rushed to moved and this lady just use this situation to cheat and fraud us. She send us fake property video.First at all she was speaking all the time about two bedrooms property I’m so curious where are second bedroom is.Second-mould all over the bathroom walls,walls literally falling apart!for the whole property one small window able to open! 😭😭😭 Carpet in room whole stained and pissed from animals!Cant get rid of the mould smell even after daily desinfecting! After two months of DAILY calling on property management nothing was done.And absolute bonus is the upstairs neighbour what leaving us restless day-night doesn’t matter we are not able to sleep without him shouting all the time. Wanted get out of contract and what we were told? To pay charges!!!!!!!!!! Ridiculous,hope nobody of you will get cheated as we did! 😰😰😰😰😰😰

Dominika · 26 September 2020

2/5

Google

Helpful when looking for property to rent. Their property management services however are extremely inefficient and can be very rude on the phone. The technicians they have sent have been lacking professional attitude and basic skills. Checking out is a nightmare, be shure you will go through the dispute settlement service.

Valentin · 29 July 2019

Agent replied

Dear Valentin, Thank you for leaving feedback, however it has been placed in error on the Estate Agency Sales website, rather than Lettings, so whilst I am unable to respond to your particular points, There is a new team, under new management but I will still forward your comments on to the Lettings Manager and should you wish to contact them directly please email norwichlettings@spicerhaart.co.uk

5/5

Google

Paul helped us with the sale of our victorian terrace in Norwich and was a pleasure to deal with, being very knowledgeable, helpful and professional. Will definitely use Paul again in future when the time comes to sell.PositiveProfessionalism

Sam · 21 June 2022

Agent replied · 20 June 2024

Hi Sam, thank you ever so much for your kind review about Paul here at Haart Sales, Norwich! We will be sure to pass on your feedback and delighted he could help!

5/5

Google

We were very impressed with Marie - who was both friendly and very professional. We appreciated her advice and guidance regarding the property and recomendations for achieving a sale at the right price.

Michael · 30 December 2022

Agent replied · 30 December 2023

Hi Michael, thank you ever so much for your kind feedback about Marie here at our Haart, Norwich Sales Team! We will be sure to pass this onto her and we hope we can help you further fairly soon!

5/5

Google

Ms Victoria Reek came over most confident in explaining the future sale of my property. I will definitely use her Agency when the time comes to sell.

Sandra · 3 July 2023

Agent replied · 30 December 2023

Good Afternoon Sandra, Thank You for these kind words about Victoria Reek, here at Haart Norwich Sales we will be sure to pass on your kind words! Kind Regards, haart Norwich

4/5

Google

Bradley and Giles have been very prompt and professional during the purchasing process, offering excellent, honest advice throughout. The only negative side of such great service was the lack of accuracy in the conveyancing quote, which was much higher than I was told.PositiveResponsiveness, Professionalism

Patrick · 21 June 2021

Agent replied · 20 June 2024

Thank you ever so much Patrick for your feedback!

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