Trusted Agent profile · Norwich · Norfolk
★★★★★
893 reviews across 2 platforms
18 Queen Street, Norwich, Norfolk, NR2 4SQ
Part of haart, see every office.
haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 893 reviews on two platforms, including 874 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleThe colleagues we've interacted with from Haart so far have been great, they're polite, communicative and efficient. Particularly good experiences with Charlotte and Victoria, both really helpful.
Thank you Frances for your lovely 5* review for Charlotte and Victoria, your feedback is really appreciated. thank you again from the haart sales team.
5/5
GoogleWe have had a fabulous experience with Haart, within 3 days of Nick starting at the branch in Norwich after a quiet few weeks of no viewings, we had a viewing and our house sold just on that. We couldn’t be happier with the service that was given between Sam, Nick and the girls on the desk when we called.
Thank you so much for your review Rachel - so glad we were able to make the move happen. We wish you all the best, and if you ever decide to return to Norwich again - please do get in touch! Sam, Nick & the haart team.
5/5
GoogleThe official are professional and cooperative with the customer. They are nice and friendly.
Thank you so much for your kind review 💖 We really appreciate your feedback, from the haart sales team. …
1/5
GoogleI was told I had to speak with their in house mortgage advisor before they would put any offers I made to the seller! And that if I did this before the viewing they would make sure I was a preferred choice!
Hi, We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you. Thank you
5/5
GoogleHad a great experience with Haart when we bought our property. We had weekly phone calls to keep us updated along the way, and they always had our best interest at heart. When there were delays out of their control, Kim chased everything up to help speed the process along. Would highly recommend.PositiveProfessionalism
Thank you ever so much for your kind review about Haart Norwich Sales.
5/5
GoogleWe are very happy with attention from Cal from Haart Estate. Many thanks.
Thank you for your kind feedback for Cal 💖 We appreciate it a lot, from the haart sales team 😀 …
5/5
GoogleHad a great experience with Haart when we bought our property. We had weekly phone calls to keep us updated along the way, and they always had our best interest at heart. When there were delays out of their control, Kim chased everything up to help speed the process along. Would highly recommend.
Thank you ever so much for your kind review about Haart Norwich Sales.
5/5
GoogleJust called to enquire about a property online. Got through to Laurence Withero. He was so helpful. Took the time to take all my details and listen to what I want in a property. Very polite chap! :)
Good Morning Sarah, thank you ever so much for your kind review RE Laurence Withero in our Haart Norwich Lettings Team. We will be sure to pass on your kind words to him! Thank you, haart Norwich
5/5
GoogleHad the pleasure to deal with Paola who kept me informed at every step and made it very easy and simple for me. Sold the house within a week. Fantastic, friendly and professional service. I know where to come again and will recommend to anyone looking to sell. Thanks
Hi Scott, Thank you ever so much for your lovely feedback for Paola, she is a treasure to the Haart Norwich Sales Team.
5/5
GoogleVery quick, asked for details on letting service and they had a prospective tenant. Sorted the tenancy out within 5 days. exceptional service. Tyron (Shelley) excellent, kept us in the loop at all times and worked over and above to get this through for both us and the tenant.PositiveResponsiveness, Quality, Professionalism, Value
Hi Alison Thank you ever so much for your kind 5 star review about Tyron here at Haart Norwich Lettings, this is very much appreciated. Kind Regards Haart
5/5
GoogleHaart, and especially Emily, have been exceptionally helpful throughout our ongoing tenancy. Speaking from experience, they are the best estate agents I have ever been with and have rekindled my trust for estate agents in general. Thank you so so much!
4/5
GoogleEvie Miller was very professional and kept me informed throughout.
Thanks for the review Anthony - speak to you soon. The haart team
5/5
Googleeven though i haven't even moved into the property (11th of march fingers crossed) the positive and reassuring help from Emily during the viewing and more so from the after viewing process with Christina Fahy has been a easy and stress free process. thanks Christina!
5/5
GoogleMy journey was fairly stressful due to solicitors however Claire and Charlotte at haart were great, really good communication with me all the way, really appreciate all their help and totally recommend them to anyone! Thank you :-)
Good Morning , thank you ever so much for your amazing and kind review about Clare Clark and Charlotte Smith here at Haart Norwich Sales. They are both integral part of what we do here and are glad you feel the same as we all do. We wish you all the best, from us all at Haart.
5/5
GoogleNew lad Danny at Haart was so professional and helpful, he really helped us with looking at the property we viewed in Norwich. We got to look round and ask questions just the way we wanted. Rich & Alexandra
Hi Rich, thank you ever so much for your kind feedback about Daniel Wright here at Haart Norwich Sales. We will ensure this kind feedback is passed over to him straight away!
5/5
GoogleWe've bought our house through Haart- and Charlotte (Smith) has been nothing but brilliant. As a slightly apprehensive first time buyer, Charlotte has always been quick to reply to any queries I had and really reassuring.. Thank you! X
Hi Stacey, thank you ever so much for your kind review about Charlotte here at Haart, Norwich Sales! We will be sure to pass this across to her and wish you all the best in the future!
5/5
GoogleWe started our journey in October 2017 for sale and purchase. Our dealings with Evie Miller of Haarts Norwich began shortly after. We have always found Evie to be professional,, approachable and efficient. One very important issue is that Evie always rings back when asked and has kept us regularly updated. Well done. J and W
Thanks you so much for your kind words - it's good to see! I'll speak to you soon, and hopefully close to securing a moving date for you. Evie.
5/5
GoogleI’m a Landlord and Let a property in Norwich, & have been really impressed by Emily Sims at this office. She has responded swiftly and efficiently to both my emails and calls and liaised with everyone promptly throughout the Letting process.PositiveResponsiveness, Quality, Professionalism
We are really pleased you were happy with the service provided by Emily in our Norwich lettings team and thank you for taking the time to let us know about it!
5/5
GoogleGetting a new home in a new country is never easy. However, thanks to Haart, the hunt for a new home was very smooth for us. We are extremely delighted on how they helped us secure our apartment. Haart estate agents are the best in town!PositiveResponsiveness
Hi Talent- thank you ever so much for your kind review!
5/5
GoogleI had a valuation of my property by Paul Cobb and can recommend highly . From the beginning it was clear he offered a professional and courteous service ( wearing PPE ). His experience and knowledge became quickly apparent and subsequently I trusted using this estate agent.PositiveResponsiveness, Quality, Professionalism
Thank you so much, Paul is a very valued member of our team here at Haart.
1/5
GoogleWe were a tenant in a property that Haart were acting as agents. We were consistently bombarded with requests for viewing. We were lied to by Haart about who they were selling to. It was a painful experience but consistent with how the Company behaved during our tenancy with their sister Company. Poor, just poor.
Dear Nick Robinson, We are sorry to hear of your experience with haart. Unfortunately, you have left this review on our Norwich Queen Street branch sales department which after checking our records, is not the branch in question with your review. We have made our branch in question aware, and they will be in touch. If you could please remove this review from our page, as sadly this is not a fair reflection on our particular department. Again, we are sorry to hear of your experience with haart. Best wishes, Samuel Patrick Branch Manager
5/5
GoogleOverall very positive experience. Emily provided us with great customer service. She is genuinely a good listener, very friendly and professional in her approach. She Kept us up to date with the process. I would definitely recommend Queen St. Haart anytime.
5/5
GoogleHad a wonderful chat with Paul cob very professional knew everything that I wanted to find out very quick at responding to emails generally a very nice person to speak to you and hopefully do business with Paul future and will be room in recommending him to friends and family
Thank you so much for your feedback, we are very lucky to have Paul as part of our team here at Haart! Paul would be more than happy to do business in the future and helping out any family or friends in need of his assistance.
5/5
GoogleThe delightful Erin showed me around the apartment and was very polite and well informed. Some agents try to get away with the minimal amount of information but I have found Haart in Norwich to be very efficient and helpful. I cannot compare with others but at this time I am very satisfied.
Dear Keef53 Hostel Reviews, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents
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Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
