Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google1 star at best. Haart estate and lettings agents in Norwich have sold a property and failed to provide keys to the purchaser to open the doors. They are now non responsive!
Neil · 30 December 2022
Agent replied · 30 December 2023
Hi Neil, I am sorry to hear your service from ourselves. I can confirm our Manager Charlotte Smith is dealing with this alongside our Estate Agency Director Rebecca Nash and that responses have been given, the matter is currently being investigated. If you wish for further information or to chase this up again call the office anytime between 9am and 6pm on 01603761600.
★★★★★ 5/5
GooglePaul Cobb came to value our property yesterday, he was really approachable and instantly made us feel at ease. Followed up with email as he said he would. Would highly recommend him
Hayley · 30 December 2022
Agent replied · 30 December 2023
Hi Hayley, thank you ever so much for your kind review about Paul here at our Haart Norwich branch! We will be sure to pass on the feedback to him!
★★★★★ 5/5
GoogleExcellent service from Haart in general, and specifically from Erin. She was very knowledgeable about the properties she showed us, was very friendly and easy to contact throughout the process. Would definitely recommend Haart for making my experience as a first time buyer very smooth and easy. Thank you!
Gemma · 5 November 2019
Agent replied
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich
★★★★★ 5/5
GoogleHaart have been super helpful in getting us up and running renting our first place. Emily has been in regular contact with updates and advice and had answers for all our questions
Andrew · 14 March 2020
★★★★★ 5/5
GoogleDefinitely one of the best agents in the city from a buyers perspective. Super friendly and chatty through the viewings, not too pushy either which is refreshing!
Erin and Bradley have been the people I’ve been dealing with and are worth asking for because they’re both really helpful ??
Riley · 27 October 2019
Agent replied
Hi Riley Cork, we are very happy to have provided you with such a positive experience! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents
★★★★★ 5/5
GoogleI spoke with Callum Warrener multiple times. He helped answered all my questions and provided information on renting a property. I would highly recommend contacting Haart and speaking with him.
Shannon · 5 March 2023
Agent replied · 30 December 2023
Good Morning , thank you ever so much for your amazing and kind review about Callum Warrener here at Haart Norwich Lettings. He is an integral part of what we do here and are glad you feel the same as we all do. We wish you all the best, from us all at Haart.
★★★★★ 1/5
GoogleCharming right up to when they have your money, then aftercare is non-existant. On the rare occasion you get a response it is dismissive and rude. Morally bankrupt business ethics. Protect yourself and choose any other letting agent in Norwich.NegativeResponsiveness, Quality, Professionalism
Matt · 25 August 2021
Agent replied · 24 August 2024
We are sorry to hear that you haven't received the service that is expected, this is not the standard we want to offer our clients. Please feel free to contact the lettings team to discuss further.
★★★★★ 5/5
GoogleI spotted a property to rent on Rightmove and I contacted Sean at Haart. He went out of his way to secure my husband and I a viewing at very short notice. We agreed to take the property and Sean put my mind at rest regarding the condition the property would be in when we are handed the keys and ongoing maintenance. He also kept me updated continuously throughout the booking process. Overall the service offered to us by Sean at Haart was of a very high standard from the beginning.
Amanda · 8 February 2020
★★★★★ 5/5
FacebookSold my house within a month Rosie from earlham house branch sorted every thing she was great nothing was to much trouble she sorted the sale and perches of our new house to very pleased worm and friendly people there thank you for your time Rosie ..Paul a Michelle
Paul · 19 July 2019
Agent replied
Thank you so much for the review Paul & Michelle. We are delighted to hear of your experience, and wish you the best in your new home.
Best wishes,
the haart team
★★★★★ 5/5
GooglePolite, pleasant and very good advice from George, thank you!
Irina
Irina · 21 May 2024
Agent replied · 20 June 2024
Hi Irina, Thank you for the review! Any more help, just let us know! - Haart Sales
★★★★★ 5/5
GoogleSean has been very helpful and friendly from the start, provided me with all necessary information i needed and was very quick to respond to any queries. Outsanding Customer service
Andy · 12 June 2020
★★★★★ 5/5
GooglePaul Cobb came to value our property - he did this and so much more. He had come prepared and gave us lots of excellent advice about how to add real value to our property to prepare it best for what buyers want from properties in our area.
Julia · 4 September 2019
Agent replied
Thanks for the kind words and five star review Julia. I look forward to helping you in the future. Best wishes, Paul & the haart team
★★★★★ 3/5
GoogleMade inquiry about property adjacent to mine and as yet no reply has been given.
Les · 20 February 2024
Agent replied · 21 March 2024
Hi Les, thank you for your feedback, I am sorry to hear you haven't had a response, I can not find any details on the system, so please feel free to give me a call on 01603 761600 and I can try to help, Thanks Charlotte @ haart
★★★★★ 1/5
GoogleAwful experience with Haart. We had a huge number of issues renting a house and were spoken to very rudely when we raised concerns. Communication was apalling and emails were very poorly written. Would not recommend to anyone. We have been shocked at how they handled our property.
Sarah · 29 July 2019
Agent replied
Dear Sarah, I am sorry that your experience with haart lettings was not as you expected. You have commented on the residential sales review page so I will ensure your comments are passed on to the Letting Branch Manager, who can be also be reached on rachael.bartholomew@haart.co.uk. should you wish to discuss your specific concerns further. Kind regards Tracey Fisher,
★★★★★ 5/5
GoogleI have to say Wayne, Sam and the others at Haart are going along way to dispelling a lot of preconceptions and biases against estate agents. They kept me up to date with progress for the purchase, were hard working and friendly throughout! I would highly recommend them.
Rob · 29 July 2019
Agent replied
Thanks ever so much for the review Rob - Delighted to have helped! Speak soon, Sam, Wayne & the haart team
★★★★★ 1/5
GoogleAwful company so unprofessional and useless at replying or responding to you. Absolutely hate haart with a passion. So incapable of doing the most simplest tasks. Avoid at all costs!!!
S · 30 December 2022
Agent replied · 30 December 2023
Good Morning, we are so sorry to see your one star review! If you could contact the office and advise what this is about we would love the opportunity to help you out!
★★★★★ 5/5
GoogleThanks to Haart for marketing my property and finding a buyer, and especially to Clare Clark for her persistence in expediting completion in spite of various delays beyond our control.
Sue · 30 December 2022
Agent replied · 30 December 2023
Thanks Sue for your 5 Star review for Clare, we will pass on your kind words, thank you from haart sales team.
★★★★★ 5/5
GoogleHad appointment with Kim Wild and she was very helpful, knowledgeable and friendly and made myself & my husband feel more positive about selling and made us feel at ease.
Gemma · 30 December 2022
Agent replied · 30 December 2023
Hi Gemma, thank you ever so much for your kind feedback about Kimberley in our Haart, Norwich Sales branch! We will pass this feedback onto her now!
★★★★★ 5/5
GoogleAmazing service in terms of finding me an ideal flat to rent quickly and fabulous customer support from Callum Warrener to help ensure I’m all set. Thank you!
Maxine · 5 March 2023
Agent replied · 30 December 2023
Hi Maxine, thank you ever so much for your kind review about Callum Warrener in our Haart Lettings Team here in Norwich, Callum is amazing and we are glad you feel the same way! Kind Regards, from all of us at Haart.
★★★★★ 5/5
GoogleWe're currently dealing with Erin in purchasing a house and the whole experience has been extremely positive. Not only is Erin very personable and professional she also possesses a wealth of knowledge across her industry which has really helped to take the stress out of the process
Bella · 13 October 2019
Agent replied
Bella Fleckney, thanks for your praise and kind comments about our team. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents
★★★★★ 5/5
GoogleBuying through haart has been really easy and they offer a good, professional service. We found Evie particularly helpful, she has been brilliant at communicating with us throughout the buying process. Eliot, who showed us round the property, was really knowledgeable and helpful to. Would definitely recommend.
Charlie · 29 July 2019
Agent replied
Hi Charlie, Thank you for your 5* Review and your kind words which are very much appreciated by Evie, Eliot and my team. Your feedback helps us to ensure that we are delivering the service we know our buyers and sellers are looking for. We hope you are very happy in your new home. Kind regards Tracey & the team and haart Norwich
★★★★★ 1/5
GoogleWow! So unprofessional and rude staff, cannot be trusted. Constantly ignores their tenants and withholding information. 100% avoid!! Property managers are also useless and extremely rude. AVOID!!!
NORWICH BRANCH
Mary · 30 December 2022
Agent replied · 30 December 2023
Good Morning Mary Jayne; we are sorry to read your review RE the Service you have received- if you contact us at norwich@haart.co.uk we can pass the complaint onto the management to look into. Kind Regards, Haart Norwich Lettings.
★★★★★ 5/5
GoogleWe've had an excellent experience with Haart Lettings and that is taking on board the genuine struggle that myself and my other half had to pass through referencing, however our liaison Emily really worked overtime to push us through it, to find an affordable tenancy agreement that our soon to be landlord would accept, and for making the entire process of moving house as stress free as it could possibly be, for which we are very grateful.
Ollie · 8 February 2020
★★★★★ 5/5
GoogleMy housemate and I worked with Christina to find a place. She was professional, personable, and always ready and willing to answer any questions we had. I highly recommend Haart and Christina.
Gehrett · 12 February 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
