Trusted Agent profile Β· Norwich, Norfolk
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864 reviews across 2 platforms
18 Queen Street, Norwich, Norfolk, NR2 4SQ
Part of haart, see every office.
haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 864 reviews on two platforms, including 845 Google reviews rated 4.6.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleExcellent Service - Sean was extremly helpful, friendly and patient during all aspects of the letting process. Very good at explaining things for a first time tennant and very prompt in getting me information and advice. Couldn't reccomend them more highly to anyone looking for property in Norwich.
Thank you so much for your 5star review, from the haart sales team.
5/5
GoogleExcellent estate agent, easy to deal with and always helpful with what can be a difficult process! Evie was fantastic and helped us through every step of buying our property, from the viewings to making the offer through to making sure the purchase was completed promptly. 5/5 would 100% recommend!
Thanks so much Josh! Hope you and Stephanie are enjoying your first home. Please do get in touch if you need my help in the future. Evie & the haart team.
4/5
GoogleGreat overall experience which a prompt response. Although there was a small issue with getting the parking information, but generally very helpful and kind. Credits to Hayley Turner and her team.
Hi Edwin, thank you ever so much for your kind review about Hayley here at Haart, Norwich Lettings! We will be sure to pass this across to her and wish you all the best in the future!
5/5
GoogleMillie was bright, bubbly and enthusiastic from our initial phone call through to viewing a property, really wonderful service.
Thank you so much for your kind review for Millie, we really appreciate your feedback, Thanks again from the haart sales team.
5/5
GoogleMillie was so lovely, very friendly, understanding and honest. Gave all advice and information we needed well. Great service!
Thank you so much for your kind review for Millie, we really appreciate your feedback, Thanks again from the haart sales team.
5/5
GoogleMust thank Charlotte and clare for there help and professionalism in selling my property much appreciated when done ladies ππ β¦
Hi Nigel, thank you so much for your lovely review, its been a pleasure helping with the sale of the property, Best Wishes from the haart sales team.
5/5
GoogleToday i was looking for a flat and dealt with Sean who was very attentive to my needs and what i was looking for.i felt at all time he was on the button great telephone manner bright and polite would only recommend if i was asked.
Thank you so much for your 5star review, from the haart sales team.
5/5
GoogleVery friendly and professional. Special thank to Emily and Callum for helping me and my friends find a lovely property and always replying email or call quickly. Highly recommended!
Hi thank you so much for your 5 star review and we look forward to continuing to help in the future. Emily Sims & Callum Warrener - Haarts Lettings Norwich
5/5
GoogleExcellent service from Haart in Norwich, especially Stuart and Bradley. Very quick getting our flat on the market, and organising lots of viewings, getting us an offer in a couple of days. Very easy to get in contact with, would definitely use again in the future.
Dear Jamie Dack, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich estate agents
5/5
GooglePaul Cobb has been nothing but genuine from our first meeting, he is professional and just a lovely trustworthy lad. I had nothing but a first class service and would 100% use Paul for any property sale I have in the future.
Thank you so much for your feedback, we are very lucky to have Paul as part of our team here at Haart!
5/5
GoogleKim and Bradley were both very efficient in getting the sale of my property through in just 2 months over the Christmas period. Kim was very responsive to all my communications and always called when she said she would. 5 Star service.
Thank you ever so much for your feedback Shaun, we are very lucky to have Kim and Bradley as part of our team here at Haart!
5/5
GoogleViewing was efficient and timely. I was shown around the property and had all my questions answered.
Thank you for your 5 star review, its much appreciated. The Sales team at haart
5/5
GoogleHaart Lettings agency and their staff are truly brilliant. I was shown a 2 bedroom terraced house today by a lovely professional man called Sean Betts - absolutely fantastic service and I applied on the day as the property was exactly what I was looking for! Will recommend this agency to all friends and family. Thanks Sean for your amazing service and I am excited for my application to go through and move into my dream home.
5/5
GoogleAttentions in details, very good communication skills with the tenants and solve the problems( rent arrear). This is my first time go to Google to share my joys with Haart, the letting agent in Norwich. Thank you, Alan. And great thanks to Rachael, the manager.
Thank you for your 5star review :) The feedback is much appreciated.
5/5
GoogleQuick and easy. I spoke to Charlotte by email and she was quick and friendly with her replies.
Thank you Grace for your kind review for Charlotte, We look forward to helping you with the purchase of your property, Thanks again the haart sales team.
5/5
GoogleUnbelievable! Sam Patrick and his team have been amazing from start to finish. We've dealt with Sam from the start and he has been so professional, knowledgeable and helpful. I will definitely be recommending him and the team to everyone I know - superb!
Thank you so much for your lovely review :) From the haart sales team π β¦
5/5
GoogleEvie is hands down the best agent I have ever dealt with, she was extremely knowledgeable and really easy to get on with. She helped explain the entire process and answered all of my questions, and was a real pleasure to meet. 10/10 would recommend!
Ah Sam this reviews made Evie's day! Look forward to dealing with you in the future as/when the move may happen. Take care the Norwich haart team
5/5
GoogleI had the pleasure of meeting Paul Cobb and Charlotte Smith. What an amazing opportunity to witness what professionalism, sympathy and going above and beyond stands for! They are both really pleasant, thoughtful, professional, down to earth, and they will take time to listen to you and your questions or concerns, helping you where and how they can but also in keeping you in the loop at all stages. Thank you so much for your continuous support!! MartaPositiveResponsiveness, Quality, Professionalism
Hi Marta, Thank you ever so much for your kind words about Paul and Charlotte. They are both integral parts of our branch and pride themselves on their professionalism. We are glad we could help you!
5/5
GoogleWhen getting valuations from a few agents Paul asked to do a βone off viewingβ whilst we were still deciding as he thought he had a ready made buyer for the price we were looking for - turns out he did! The sale was quite complicated due to the new fire regs on flats but Paul handled the sale well and was contactable during the process. Weβre really pleased with the service received from Paul.
Hi Ben, thank you ever so much for your kind review RE Paul Cobb here at Haart Norwich Sales Team, we will be sure to pass on this kind feedback to him now- all the best in your new home!
5/5
GoogleI was in contact with heart in an issue to do with some property advice for the local area and was passed over to one of the partners Victoria Read .I was very very impressed with the professionalism and really helpful manner that she was able to guide me and give me very relevant and helpful advice about the property search I was doing Thank you again Victoria
Hi Ian, I hope you are well. Thank you ever so much for your kind review about Victoria Reek at Haart Norwich Sales,. We will be sure to pass on your kind words. Kind Regards, all of the team at haart
1/5
FacebookWe rented through haart for around 2 years. We probably should have pre-empted issues when they got my name wrong on the contract. But hey, it could happen anywhere right? So I corrected them, the contract was amended and it was all good. That was until we go the renewal contact with both my first name and surname totally wrong again.. Although I have to say I laughed about it as it wasn't even the same wrong name they gave me in the beginning? They mumbled about it being property managements fault and told me a corrected one would be sent (never received) There were other annoyances throughout our tenancy however it was after we had moved out and awaiting our deposit return the big problems started. We enlisted the help of my mum and had the house cleared out 2 weeks before the keys needed to be handed in to ensure everything was clean and tidy. My husband then receives a call telling us that money would be kept for a broken boiler? Well as it was working fine before we left we were furious. When we visited the branch no one knew anything about a broken boiler and the money was apparently being kept because there were animal faeces in the back garden? As we had no pets somehow I don't think this is our problem?! Are we meant to control the neighbours cats after we have left? We were incredibly annoyed and confirmed we would be disputing this, and asked that they send it in writing. However when we received the invoice (from their own maintanence company that didn't even visit the property, convenient hey?) It included things that weren't even included in the checkout report. Just writing this is getting me angry again. In short, the deposit was escalated to TDS. It was at that point we were able to view the emails between haart and the landlord (uploaded as their evidence) let's just say unprofessional is an understatement, and as a result copies of all documents including those emails have been printed and will be passed on to the tenants that moved into our old property. (Seeing as haart and the landlord have already decided they will be paying for something that was broken in the house before myself and my husband even moved in and was documented on our check in report) AVOID. In addition. You have to question the quality of a company if all their 5* reviews have been left by staff. Go figure.
4/5
GoogleSpecial thanks to Danielle and Eliot Altay for efficiently tidying up the close of business on the sale of our property. A very friendly service. The only reason I didn't score you 5 stars is related to the rocky start which you quickly amended.
Dear John, Thank you for your kind and honest review...all feedback is important to us as it helps us to further improve the service we offer. Best wishes from the team at haart Norwich
5/5
GoogleMy choice of using Heart's estate agency, Norwich was most certainly the right one. My particular thanks must go to Ms Evie Miller, who throughout the process was, at all times, most professional with exceptional communication skills and politeness. My personal thanks to her.
Hi Doug, On behalf on the Team at haart Norwich and especially Evie, I would like to thank you for your glowing 5* Review. We wish you every success with your property and look forward to being of service again in the future. Kind Regards, Tracey
5/5
GoogleWe have had a great experience with Haart. Bradley has been a superstar from start to finish - nothing has been too much hassle. We can't wait to move into our new home. Thank you to Bradley and the rest of the Haart team!
Thanks for the review Rebecca - enjoy your new home! Bradley & the haart team
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