5/5
GoogleGreat company to deal with so far. Thomas has been really helpful getting me my new rental.
Trusted Agent profile · Norwich
Alexander and Co Norwich reviews
★★★★★
398 reviews across 3 platforms
6-8 St. Andrews Street, Norwich, NR2 4AF
Alexander and Co's office in Norwich, at 6-8 St. Andrews Street, is rated 3.9 out of 5 across 398 reviews on three platforms, including 324 Google reviews rated 4.0.
Reviews
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
Google5/5
GoogleAmy helped us through our move into Norwich and made the process so smooth. Very professional and quick to answer emails, thoroughly recommend!
Agent replied · 23 August 2024
Thank you Abigail, we wish you all the best in your new home.
1/5
TrustpilotDO NOT USE OR YOU WILL REGRET
So we used this agency as they got some tenants and gave this big speech they are the biggest blah blah. If you use them you will suffer the worst nightmare.1. they got us two kids for tenants and their income was based on projected incomes. 2. The kids after a very short while fell under the ability to pay and vacated the premises without a deed of surrender or notifying the landlord. 3. Anytime there was an issue. The agency would find someone and double the price of the work. We were able to find people in 5mins who did everything for less than half of any quotes given by them.4. Their invoices would always have charges that were unexplained. When we asked about them, they would say we'll get back to you and never would, and they were not small charges they were always between 300-500£.5. They let the tenants out of the house with a deed of surrender and a fee was to be paid to do so. They never collected the fee and allowed them to leave. So they were now not paying rent for months they were liable for and the agency did nothing, seemed intentional.(lawyer is likely needed)6. The bills were also not paid as the agency didnt bother to check on exit this was done.All together they currently owe 7k possibly more. This was transpired in a very short period of time.They also have an illegal clause in their agreement confirmed by other agencies, that should you try to leave them. They will charge you 1 months rent plus vat. I spoke to a lawyer and its definitely illegal. A lawyer will likely need to be involved to deal with all of this but i felt nobody else should have to endure this. DO NOT USE THIS AGENCY. They are pure evil and lie after lie after lie.
5/5
TrustpilotPrompt attention
I am a landlord and I have always been extremely pleased with the prompt attention to problems at my property. Amber always contacts me about any problems and ensures that I am happy with the price of repairs and then she always lets me know when they have been done. I know that I can contact her if I am concerned about anything and she will always do her best to help.
5/5
TrustpilotCant go wrong with this office…
Right from the appraisal from Hannah Rawlings, who i purchased the house some many years ago, to the professional service and after sales service from Martin Goulder I cant fault there service
4/5
GoogleHad a good experience renting via Alexander and Co for a year. My emails were responded to quickly and problems I had were arranged to be solved, though not always as quickly as I'd like. Overall a positive experience
Agent replied · 12 June 2024
Thank you very much for your kind words. It was a pleasure to work with you.
5/5
GoogleI have been working with Alexander & Co. for the last 4 years. The house that I live in is managed by them. … More
5/5
GoogleFantastic letting agents, made everything very easy and straightforward. Kept me updated regularly and were very professional. Zach was always very helpful and came back to me when he said he would. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleI don't have anything bad to say, apart from a small misunderstanding between the landlord and the agency about the bills included with the rent. Zach was absolutely lovely, very professional. Our moving in went swiftly and with no issues. Very pleased :)
1/5
GoogleThey let properties for Norfolk Homes , be aware if you let a property owned by Norfolk homes with this letting company you will not get your deposit back They delay the inspection to go over the time limit needed, and will charge you for every item, Norfolk homes then use the deposit to redecorated there properties ,this is totally unprofessional and illegal , please do not use this company Thankyou for your comments which are totally incorrect , before you respond get your facts right I still might progress with the case against you, which I am considering, you have used the tenancy system against your clients which may I remind you that you are not there just for the owners but the tenants as well , you use the timescales to delay the process needed to make the claim for the deposit, this is not what the tenancy deposit scheme should be used for as above do not use this company under any circumstances Also thankyou for admitting that the owners took the deposit, this not how the system works ,before anyone gets the deposit it must be agreed between both partiesNegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would highly reccomend using Alexander & Co for anyone looking to rent a property. I have lived in rented accomodation for 3 years and nothing was too much trouble for the team. Even through lockdown when problems cropped up at the home they were very swift to reply to emails and send maintenance people out to a time that suited me. As an NHS worker they happily had repairs done whilst i was working so away from the property. The move out process was very simple handled by Zac and Amy who helped finalise all monies owed to me through over paid rent. Thank you to all involved making it a simple and straightforward procedure.
1/5
TrustpilotI’ve had the unfortunate need to…
I’ve had the unfortunate need to communicate with Alexander’s over several properties over the years and in each instance my enquiries have been dealt with the most unprofessional and snobbish attitude by their office staff. In fact, if I could rate them zero stars, I would. I find Eleanor, in particular, with her pretentious attitude forgets that her job is to sell houses and I don’t think it’s their place to question my affordability or if I have the ability to make sole decisions on behalf of myself and my partner Just because myself and my partner choose not to flash our wealth around, it doesn’t mean we cannot afford to buy any house they list, in cash. Which incidentally we can. I don’t think it’s right when every staff member I have encountered has such an unprofessional attitude, that it leaves one with a sense of dread when you see a house listed that is of interest that is unfortunately accompanied by their logo. I doubt my review, or the others I have read with a similar tone will have much effect on this company but I live in hope!
1/5
TrustpilotThe worst estate agency.
All the agents at Alexander and Co is just ignored me as a buyer and never updated on the property that I'm trying to buy.I have been in this situation for almost 4 months and nothing new every time I call I get the same reply(we will call you back) and that never happens. I regret dealing with this agency cos it is just a waste of time. I don't even recommend it to any potential buyer.
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to the team at Alexander & Co. Matt, Jill and Ann-Marie. They have managed my property for over 10 years. I recently decided to sell and again they took care of everything for me and made the transaction and process as smooth as possible. I would highly recommend them to friends and family and will always use them again in the future.Thanks again.Chris
5/5
GoogleVery professional. I have availed their service at Norwich, I was in the same property for past 3 years which is managed by Alexander and Co. I must appreciate Amy particularly as she had addressed my queries on time and supported on the requirement on time.
5/5
TrustpilotA Great Service
I have been renting out my Aylesbury Property through Alexander & Co's Aylesbury office for many years, and I continue to be completely happy and impressed with their service. In particular, my new Letting Manager, Amber, is truly top class: always totally professional, completely reliable, ready to put herself out to support me, and a most pleasant individual as well. A great addition to a great team, and I look forward to working with her and with the Aylesbury office for many years to come.
5/5
GoogleI dealt with Imogen who provided an excellent level of customer service and dedication through the entire process. Imogen consistently followed up on any enquires we had, she went above and beyond what was expected. Highly recommend Alexandar & co.
5/5
GoogleAll went well with my tenancy and the agency. Every aspect of the tenancy were handled adequately.
5/5
TrustpilotAberystwyth- House sale
Aberystwyth- Super service throughout the sales process. A very caring, professional team who I would, without reservation recommend to anyone. I will use them again in the near future on another sale - JJ
5/5
TrustpilotSuper Agents Claire Niesyto
Super Agents, very good service with regard to lettings, very helpful and knowledgeable, in particular Claire Niesyto who helped me secure a rental 5 stars from me and highly recommended
5/5
GoogleI want to thanks everyone in Alexander Agency Team for their unconditional support. I have stayed and your guys made my UK journey amazing. I would like to say special thanks and appreciate Amy for your amazing professional behavior, timely reply help & support, I know it was difficult but you made the journey of moving out very simple. Alexander team is awesome. Hope everyone is safe and fine and hope we see you soon :)
5/5
GoogleAlexander & Co have been nothing but helpful, friendly and totally professional in helping me and my partner move from London to Norwich. They have gone above and beyond, especially the young lady Imogen who was helping us with the move, who did all she could to ensure we were as happy as possible in our new home. I will definitely be using Alexander & Co if I rent again in the future and will recommend others in Norwich do the same!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAs a tenant, avoid and if you can't, then leave a paper trail.
Alexander and Co (Norwich branch) need to familiarise themselves with the Tenant Fees Act 2019. They rented my young relative a property with known current rat infestation, only admitting to this in passing some weeks after the paperwork was signed. Now efforts to extricate from this insanitary housing are being met with a barrage of financial demands. It seems to me that this branch, at least, are enjoying opportunistically, the abundance of young, inexperienced students in this 2 university town
5/5
GoogleSuper helpful and professional. They'll reply to emails quickly and also sort any house maintainance issues quickly. Best letting agency experience I've had in Norwich.
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